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New draft copy created on each save (POP3) [repost]

Hello! I'm writing this post because my previous post after a long time is still unsolved: please see at https://support.mozilla.org/it/questions/1246436. As described: … (read more)

Hello! I'm writing this post because my previous post after a long time is still unsolved: please see at https://support.mozilla.org/it/questions/1246436.

As described:

  • Each time I save/close a draft message, a new updated copy of the message is created in the local Draft folder, but the old one isn't deleted.
  • AutoSave do the same

Steps done:

  • removed all IMAP accounts.
  • verified that draft settings point correctly into "Other" Global Account Draft folder.
  • restarted TB in safe mode and tested again.
  • repaired the Draft folder with right click > repair
  • tried to rebuild Draft folder.

Regarding last step done, I tried to rebuild Draft folder from the Local Folders. This didn't work because if I:

  • first close TB,
  • remove Draft and Draft.MSF files and
  • restart TB,

TB itself does NOT recreate the Draft folder as expected; and each time I save a draft I receive an error asking to use a new local-draft folder because Draft folder is having an issue.

Please also note I already read this KB/thread:

without any success. :(

Regarding the last question (#1282944) I didn't find any Drafts and Drafts.msf files into 'Mail' folder - 'pop mail account name folder'.

Thank you so much helping me to solve this very annoying problem I'm experiencing since years! ilNebbioso

Asked by ilNebbioso 2 days ago

Last reply by Toad-Hall 9 hours ago

Can't log in my Firefox support account

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in fignin@ya.ru account and wrote a 2 massages to one of users. Now I want to log in … (read more)

I extremely triggered of this extremely incomfort Mozilla support. Recently I log in in fignin@ya.ru account and wrote a 2 massages to one of users. Now I want to log in and see are my massages answered and see THAT: "The email used with this Firefox Account is already linked in another profile.", "This account is not active. Please contact an administrator if you believe this is an error". contact the administrator - WHERE is administrator email or ANYTHING that give me a possibility to contact him?! In any non-extremely uncomfort site there's will be a link in "contact an administrator" for I'm not be forced to turn the world upside down in search of this administrator. But there's no link. Ok, I find "contact" button, see standart "contact" page for big companies with large text instead of 1-3 emails, Ctrl+F "administrator" - no matches. WHO should I contact if I have this problem, why this site so intricate?!! Why it's saying "CONTACT administrator" without GIVING CONTACTS of administrator?!! Why can't I log in my account?!!

Asked by Титан 2 5 days ago

Last reply by Roland Tanglao 1 day ago

Firefox keeps crashing when trying to print

Hi! I've switched to Firefox quite recently and I love pretty much everything about the browser. The only problem I've been experiencing is that whenever I try to print a… (read more)

Hi! I've switched to Firefox quite recently and I love pretty much everything about the browser. The only problem I've been experiencing is that whenever I try to print a page the whole browser crashes. I've tried removing all the settings for printing in prefs.js but that didn't seem to help in any way and the crashes don't turn up in the about:crashes tab. Has anyone else been experiencing this and perhaps knows how to fix it?

Asked by Lord Questionmark 1 week ago

Last reply by cor-el 2 days ago

good email going to Junk

Emails I get from feedback@mail.mlblists.com keep going to my junk, I always mark them "Not Junk", but they always keep going there next time I get one. Any ideas why thi… (read more)

Emails I get from feedback@mail.mlblists.com keep going to my junk, I always mark them "Not Junk", but they always keep going there next time I get one. Any ideas why this may be happening or how to fix? Thanks.

Asked by amansfield1 4 days ago

Last reply by Fabio 3 days ago

A very SERIOUS flaw with Thunderbird

Windows 10. I had a power failure today and when the machine came back up, I was at the "create new account" screen for thunderbird. EVERY SINGLE EMAIL ACCOUNT was blown… (read more)

Windows 10. I had a power failure today and when the machine came back up, I was at the "create new account" screen for thunderbird.

EVERY SINGLE EMAIL ACCOUNT was blown away. Oh yes, All the key files and mail data itself was still there but NO access to it.

So after much googling and reading some of the most stupidest answers on here I had no choice but to recreate EVERY account and then move the message files into the newly created -1 folders in the VERY SAME PROFILE folder when all the original stuff lived.

How can this be? How is it possible that a hard crash can be so detrimental to a very old and well established format known as email?

Asked by thecubefarm 1 week ago

Last reply by Toad-Hall 4 days ago

Crashing when thunderbolt interface selected for playback

Hi there, Firefox has started crashing anytime I try to playback media with my Focusrite interface selected for playback. This issue has been ongoing for a few months. … (read more)

Hi there,

Firefox has started crashing anytime I try to playback media with my Focusrite interface selected for playback. This issue has been ongoing for a few months. Any page like youtube, with video or media embedded causes a crash.

For reference, I'm using a Focusrite Red8pre on a Macbook Pro. The error does not occur when using the laptops speakers for playback.

Any help here would be appreciated.

Cheers, -Harry

Asked by dogledastray 1 week ago

Last reply by Roland Tanglao 6 days ago

Lockup followed by Refresh prompt

This has happened several times over the last few weeks. I'll be using Firefox with 8-12 tabs open, or even far less, and then suddenly I cannot select any of the tabs. … (read more)

This has happened several times over the last few weeks. I'll be using Firefox with 8-12 tabs open, or even far less, and then suddenly I cannot select any of the tabs. I click on them, and nothing happens. Video and audio will keep playing, but I cannot select anything.

So at this point I quit it, it closes fine, and when I launch it again it prompts me to either start in safe mode or to refresh. I have to restart the PC to get it to launch Firefox normally again.

The only extension I use is uBlock origin.

Asked by zen 2 weeks ago

Last reply by Roland Tanglao 1 week ago

Firefox using very high CPU %

Whenever i use firefox i get spikes in my CPU usage, sometimes up to 100% usage. When i tab off of firefox, it soon goes down, then comes back whenever i have firefox act… (read more)

Whenever i use firefox i get spikes in my CPU usage, sometimes up to 100% usage. When i tab off of firefox, it soon goes down, then comes back whenever i have firefox active. I have tried restarting with add-ons disabled, creating a new profile, reinsalling firefox, disabling and re-enabling hardware acceleration, all to no avail.

Asked by josephwallen 3 months ago

Last reply by Steve Chessin 1 month ago

Getting 403 Forbidden on https://addons.mozilla.org/en-US/firefox/

I already tried reinstalling clearing cache deleting my profile again, it doesnt work. I think its the addon server that serves in philippine IP because when i used a pro… (read more)

I already tried reinstalling clearing cache deleting my profile again, it doesnt work.

I think its the addon server that serves in philippine IP because when i used a proxy to singapore website works and my account syncs again, it works perfectly as intended.

Asked by scincoid 1 month ago

Last reply by FredMcD 1 month ago

After latest Windows 10 Update KB4451762 (installed 4/11/20), Firefox can't download any application installer files. Always gives error "download failed".

This just started after Windows 10 update KB4551762 installed. Firefox 75 still browses OK, but will not download any application installer files. Another Firefox-based b… (read more)

This just started after Windows 10 update KB4551762 installed. Firefox 75 still browses OK, but will not download any application installer files. Another Firefox-based browser (Palemoon) suddenly has the same problem. Non-Mozilla browsers (Opera/Chrome) continue to download application installers OK from the web. Tried refreshing and reinstalling Firefox 75, but that does not fix the problem. I suspect the Windows 10 update rather than Firefox, because the latest Firefox in a Linux system works OK.

Asked by JF 3 months ago

Last reply by photogram1 1 month ago

continuous crash after last updates

Hello :-) I am using Thunderbird portable on windows 10 32 and 64 and had no problem up until now. But, yesterday I allowed thunderbird to update to v 68 and after that … (read more)

Hello :-) I am using Thunderbird portable on windows 10 32 and 64 and had no problem up until now. But, yesterday I allowed thunderbird to update to v 68 and after that it was almost impossible to use it. Continuous crash with production of reports and reopening taht will last from seconds to minutes. Many crash also during email reading and writing that caused waste of hours of work. I tried several measures, changing from removable support to hard disk (C.\), on different directories, reinstalling previous versions and so on but nothing works. Today I updated on the new version 68.6 but the problem is not solved but get even worse and it is now impossible to have the email client open for more than a while. I manage several email accounts and for that Thunderbird is a great choice. I hope this problem can be solved quickly. Thank you for any support.

Asked by patty656 1 month ago

Last reply by Wayne Mery 1 month ago

Thunderbird 68.8.0 crashes (Mac/Catalina)

Thunderbird has started urging me to install 68.8.1 (I have 68.8.0), but when I click 'Restart Thunderbird' it just restarts with the same message and doesn't do it. It's… (read more)

Thunderbird has started urging me to install 68.8.1 (I have 68.8.0), but when I click 'Restart Thunderbird' it just restarts with the same message and doesn't do it. It's also crashing frequently, not associated with any particular activity. I have been sending in the crash reports. Please advise!

Thanks, Elizabeth

Asked by econklin4 1 month ago

Last reply by Wayne Mery 1 month ago

large file is attached and linked to wetransfer - nevertheless the file is attached to the mail making the mail untransferable

This bug was first observe with Windows 10, Thunderbird 78.8.0 and persists in 78.8.1. The larger picture shows the situation after trying to send the mail: uploading the… (read more)

This bug was first observe with Windows 10, Thunderbird 78.8.0 and persists in 78.8.1. The larger picture shows the situation after trying to send the mail: uploading the large file was completed and the link shows up in the mail. And this is the first hint for a malfunction I get a warning that my mailserver might reject my mail due to size. The next, smaller picture shows that the mailserver really rejects the mail. I then tried to remove the appanded file from the mail - I could not do so...

Asked by Heinrich.Hartl 1 month ago

Last reply by Stans 1 month ago