Showing questions tagged: Show all questions
  • Locked
  • Archived

24 has downloaded without my approval. How do I keep 22.0? I do not want to lose the Javascript toggle.

locking as a duplicate of https://support.mozilla.org/en-US/questions/975844 24 has downloaded without my approval. How do I keep 22.0, and prevent the 24.0 upgrade? I do… (read more)

locking as a duplicate of https://support.mozilla.org/en-US/questions/975844

24 has downloaded without my approval. How do I keep 22.0, and prevent the 24.0 upgrade? I do not want to lose the Javascript toggle since I use it continually. I prefer having Javascript off, but need it on random pages, and do not want to restart my browser every time i change it, since I don't have the bandwidth to waste or constant restarts.

Asked by dragongrrl 6 years ago

Last reply by user709721 6 years ago

  • Locked
  • Archived

How do we turn off your ANNOYING auto zoom!!!!!!!

How do we turn off your ANNOYING auto zoom - why aren't your toolbars user friendly or helpful - where are your display settings - why is firefox so un-user friendly … (read more)

How do we turn off your ANNOYING auto zoom - why aren't your toolbars user friendly or helpful - where are your display settings - why is firefox so un-user friendly

Asked by Memememememememememe 6 years ago

Last reply by teesee64 6 years ago

  • Locked
  • Archived

I can't find the favorites I imported from Expelor

dupe of https://support.mozilla.org/en-US/questions/978804 I want to use Firefox, but if I can't use my favorites it is of no use to me. I followed the instructions to … (read more)

dupe of https://support.mozilla.org/en-US/questions/978804


I want to use Firefox, but if I can't use my favorites it is of no use to me. I followed the instructions to download favorites from Explorer several times but cannot find them.

Asked by Rainforestmoss 6 years ago

Last reply by cor-el 6 years ago

  • Locked
  • Archived

Although I enabled cookies google tells me I need to enable cookies or clear cache./cookie mismatch

Locking duplicate thread. Please continue here: [/questions/978809] whenever i try to go on a site google tells me i clear cookies or clear cache. I've done that and kee… (read more)

Locking duplicate thread.
Please continue here: [/questions/978809]

whenever i try to go on a site google tells me i clear cookies or clear cache. I've done that and keep getting the same result. google url says cookies mismatch

Asked by Thursday_14 6 years ago

Last reply by jscher2000 6 years ago

  • Locked
  • Archived

Yes, that solved the problem, but clicking on that didn't work.

A reply was sent to my email, but clicking on the line saying my problem was solved led only to a "cannot find the server". So I went to Mozilla site and signed in, but t… (read more)

A reply was sent to my email, but clicking on the line saying my problem was solved led only to a "cannot find the server". So I went to Mozilla site and signed in, but there was nothing in my inbox there. So I am sending the contribution to 650 Castro Street, Suite 300, Mountain View, CA 94041. So everything is find here, but does the aoove mean there is a problem?

Asked by Jfnewell 6 years ago

Last reply by philipp 6 years ago

  • Locked
  • Archived

I got a virus that made it so when I open a new tab it takes me to a bad website. How do I modify the website when I open a new tab?

All I need to know is when I push the little plus sign meaning a new tab- How do I remove the website that is popping up now and replace with either a new website of my c… (read more)

All I need to know is when I push the little plus sign meaning a new tab- How do I remove the website that is popping up now and replace with either a new website of my choosing or the original Firefox recent/pinned websites used... Please help me! Thank you!

Asked by nicolebthatcher 6 years ago

Last reply by jscher2000 6 years ago

  • Solved
  • Locked
  • Archived

After years of happily using Firefox, sudden, recurrent calamity

I've been primarily a Firefox user (with Chrome as back-up) for years, with only occasional, and minor, problems. I'm automatically updated to the latest version of Fire… (read more)

I've been primarily a Firefox user (with Chrome as back-up) for years, with only occasional, and minor, problems. I'm automatically updated to the latest version of Firefox.

So my browser life has been good--uneventful, even serene.

Until yesterday. Then Firefox suddenly stopped responding. Once, then twice, all together about five times yesterday, it would stop responding and I'd have to close the program and restart. And the pattern has repeated itself today. Sometimes when it's not responding I can still do things like open a new tab, but not download files or play a YouTube video--in fact there's a blank space where the video should be. Sometimes I can't even close Firefox in order to restart without turning off my computer.

Let me emphasize that nothing has changed in the manner of my Firefox use to possibly trigger all this.  I'm doing exactly what I always did, nothing more. 

My first awareness came when Windows notified me that Firefox had stopped responding and wanted me to click on "close program" in the dialog box and close Firefox, which I did. Windows said they would search for a solution, and let me know. At one point Mozilla came on the screen to announce a crash, and I filled out a crash report. Each time my first awareness of a problem comes when Windows appears in a little box and announces that Firefox has stopped responding. Soon after, the lack of responsiveness will become obvious to me in a variety of ways.

One notable point: if I restart Firefox everything will be fine for a while, and then, out of the blue, the unresponsiveness will recur.

I want to know why this is happening. Since my internet browsing pattern has not changed its nature, does the fault lie with this new version of Firefox? Or is there some malware that is responsible? I should emphasize that I've been using Chrome in the meantime and it has exhibited none of the problems of Firefox.

Actually, rather than my engaging in ignorant speculation, I'll just wait for analysis by the experts in this forum.

Asked by graviton37 6 years ago

Answered by graviton37 6 years ago

  • Locked
  • Archived

It will break my heart, but must I abandon Firefox?

UPDATE 9th Feb Issue now SOLVED in the other thread. Disabling McAfee SiteAdvisor resolves the issue in this instance. /questions/984055?page=2#answer-532036 Note presen… (read more)

UPDATE 9th Feb
Issue now SOLVED in the other thread.
Disabling McAfee SiteAdvisor resolves the issue in this instance. /questions/984055?page=2#answer-532036
Note presence of McAfee MSS+ NPAPI Plugin

Please see and continue with thread /questions/984055 ~J99 Modified February 1, 2014 9:39:33 PM BST by John99


Almost two weeks ago, after years of admirably flawless performance, my Firefox 26.0 was struck by recurrent episodes of complete unresponsiveness, and frequent crashes.

Efforts to remedy these problems, involving disabling various add-ons and JS, failed.

Now I have some important new information. When operating normally, Firefox never uses more than about 3% or, rarely 5% of my CPU, even when I have many tabs open to websites, even when several of those websites are playing videos, etc. (I have had the Task Manager open constantly this week in order to be able to close Firefox when it's so unresponsive I can't use X to close it, so I was in a position to observe CPU usage.) But when Firefox is in the early stages of an episode of unresponsiveness (for example, when I can't download files or play videos) the CPU usage is greater than 25%. What's even more remarkable is that if I then close all tabs, and have only one “New Tab” open (so that I'm theoretically not using Firefox at all), the CPU usage remains over 25%!!

Over the past few days I've a) confirmed and reconfirmed this perfect correlation between Firefox's unresponsiveness and a dramatic, unprecedented increase in CPU usage to in excess of 25%, occurring completely out of the blue, in no way triggered by my doing anything, and b) verified that when Firefox is responding normally, NOTHING I do causes the usage to go above about 5%.

But the question is: what is causing this abnormal CPU usage that is clearly associated with Firefox's unresponsiveness? 
For the record, I have run repeated scans using Windows Defender and MalwareBytes and nothing malicious has been detected, and I have had no other problems with my computer besides the ones with Firefox.  Chrome continues to operate perfectly normally.

Asked by graviton37 6 years ago

Last reply by John99 6 years ago

  • Locked
  • Archived

Handycafe is problem...

Hi Every time I open the client software that makes Hindi sufficient to change my home page Firefox automatically runs I ran all the way to the proposed site, but was not… (read more)

Hi Every time I open the client software that makes Hindi sufficient to change my home page Firefox automatically runs I ran all the way to the proposed site, but was not effective It is too much leverage I beg of you, who are a powerful company can fix the problem. tanx.

Asked by Gandom 6 years ago

Last reply by Diego Victor 6 years ago

  • Locked
  • Archived

how can get back my previously stored passwords ?

Hello There my old laptop was destroyed , yet the hard disk wasn't damaged I was installing the add-on " password-exporter " on the old laptop Is there anyway I can get t… (read more)

Hello There my old laptop was destroyed , yet the hard disk wasn't damaged I was installing the add-on " password-exporter " on the old laptop Is there anyway I can get the old passwords N.B : I didn't synchronize or take any data for the old one Plz ,,, Help me I Need the old passwords so bad ,,,,

Asked by drkaimo 6 years ago

Last reply by Diego Victor 6 years ago

  • Solved
  • Locked
  • Archived

how to get rid of yahoo as search engine when opening firefox

When I open Firefox and enter a site in the search box, yahoo appears as the search vehicle. It takes ages to find the required site. I've tried various things but it s… (read more)

When I open Firefox and enter a site in the search box, yahoo appears as the search vehicle. It takes ages to find the required site. I've tried various things but it seems that this Yahoo feature has been installed when I was doing another download.

Asked by twister1853 6 years ago

Answered by cor-el 6 years ago

  • Locked
  • Archived

How do I revert back to the classic Mozilla Firefox format?

I was in the classic version of Mozilla and someone used my keyboard and it is now the new useless version of Mozilla Firefox. How do I revert back to the classic version… (read more)

I was in the classic version of Mozilla and someone used my keyboard and it is now the new useless version of Mozilla Firefox. How do I revert back to the classic version?

Asked by seaspider 6 years ago

Last reply by herm41 6 years ago

  • Locked
  • Archived

How do I go back to firefox not looking like a web designer's first attempt at web 2.0, seriously this looks awful, please fire whoever did this.

Ugh. Even after using the theme restorer add-on, it's still not the same. What have you done, why have you done it? What did making these changes accomplish, honestly? S… (read more)

Ugh. Even after using the theme restorer add-on, it's still not the same. What have you done, why have you done it?

What did making these changes accomplish, honestly? Stylized tabs? No option to turn them off without installing a theme? Why did you mess with the options? The fact that a theme exists just to revert your awful changes means that I'm not the only one that finds having all their settings and layout choices messed with upsetting.

Why mess with the design at all, without asking users to approve it? If you make the browser faster, great, fine. Why does the shape and placement of my tab bar have anything to do with that?

Seriously, who looked at the new design and thought "Yep! That's what we want! Approve it!"? How did multiple people approve this terrible crap?

Asked by marasamune 6 years ago

Last reply by user1068417 6 years ago

  • Solved
  • Locked
  • Archived

yahoo doesn't allow firefox to be displayed, so i cant change add-ons to eliminate yahoo.

i have downloaded and installed firefox 10 times and uninstalled it 9 times. firefox browser is dominated by yahoo and yahoo does'nt even allow the mozilla firefox logo … (read more)

i have downloaded and installed firefox 10 times and uninstalled it 9 times. firefox browser is dominated by yahoo and yahoo does'nt even allow the mozilla firefox logo to be displayed. so i cant click on the logo to change add-ons. i already have a yahoo browser. i don't need another one, but that is what i get whenever i install firefox. mozilla firefox used to be 1 of the browsers that i relied on to access websites that are dedicated to site and cant be accessed by bing, google, google chrome, yahoo, msn, or internet explorer. i have all of these browsers installed and at the ready on my tab bar. firefox is the only one that is hijacked by yahoo. fix it, and explain how i fix it please. thanks in advance, robert...

Asked by robertsmit7363 6 years ago

Answered by robertsmit7363 6 years ago