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since the user from 8 years ago was on a firefox version after the signons.sqlite and was able to recover their logins from a previous even thou they were now on an updated version of firefox could i do the same?

It turns out the copied logins-backupjson file i had pasted on my desktop screen was already overwritten by an added or removed login, thus writing over when it did have … (read more)

It turns out the copied logins-backupjson file i had pasted on my desktop screen was already overwritten by an added or removed login, thus writing over when it did have the saved login removed that i was trying to recover

is there any other way to recover the removed login?

i saw this response by Cor-el for another user with a similar situation

If you still have the signons.sqlite that was used in a previous Firefox version then you can try to restore passwords saved in that file.

Firefox 32 and later builds store the passwords in the logins.json file in the profile folder and no longer use the signons.sqlite file that has been used before (the matching key3.db file is still needed). If you still have the signons.sqlite file used in previous Firefox versions then you can try to force Firefox to migrate the passwords saved in that file (you will lose passwords saved in Firefox 32+ versions). You can force Firefox to reimport the passwords from the signons.sqlite file and rebuild the logins.json file with these steps:

   reset the signon.importedFromSqlite pref on the about:config page to the default value via the right-click context menu
   delete the logins.json file in the Firefox profile folder with Firefox closed 

When you restart Firefox then you should have the signon.importedFromSqlite pref with the value set to true and you should have the passwords imported in the Password Manager unless there may have been errors.

Asked by Faerie Caster 3 months ago

Last reply by Paul 3 months ago

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i have tested to see if the loginsbackupjson will have my saved login i removed by accident

I made a fack saved login called ilove123.com and i had the password be 123 i then clicked the three bars selected help selected more troubleshooting information and se… (read more)

I made a fack saved login called ilove123.com

and i had the password be 123

i then clicked the three bars selected help selected more troubleshooting information and selected open folder of my profile

i selected loginsjson searched for ilove123 and it was found

i then removed the saved login ilove123.com

and i repeated the process of reopening profile folder

i selected loginsjson lookked for the login it was not there

but when i selected loginsbackupjson

it was there!

which can only mean my login that i accidently deleted is also in the loginsbackjsonfile of my current profile

but how do i decrypt it?

Asked by Faerie Caster 3 months ago

Last reply by Paul 3 months ago

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I dont know how many times i have to say this i am not knowleaged in this type of stuff

I need detail instructions please on how to recover my deleted passwords with the loginsbackupsjson the key4 and loginsjson if you are not going to respond with detail i… (read more)

I need detail instructions please on how to recover my deleted passwords with the loginsbackupsjson the key4 and loginsjson

if you are not going to respond with detail instruction then do not respond at all


I need step by step instruction on what i do

please for 1 moment realize your not talking to a fellow expert or an intermediate competant person in this field

you are talking to a 100% novice i need detail instruction

for example

step 1 open profile folder step 2 right click blank step3 create new file step 4

this is what i need i need detail instruction and i dont understand why i have to repeat my self mutliple times

Asked by Faerie Caster 3 months ago

Last reply by James 3 months ago

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how to recover passwords i recently accidentally deleted?

I have the profile folder of loginjson, loginbackupsjson and key4 what am i supposed to do to recover my deleted passwords please give me the steps on what i need to d… (read more)

I have the profile folder of loginjson, loginbackupsjson and key4


what am i supposed to do to recover my deleted passwords

please give me the steps on what i need to do with these files

Asked by Faerie Caster 3 months ago

Last reply by Paul 3 months ago

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  • Archived

the hourglass icon comes on whenever I click anywhere in the inbox. (win7)

the hourglass icon comes on whenever I click anywhere in the inbox, and the program makes me wait too long. This is a new problem with the so-called new thunderbird. It i… (read more)

the hourglass icon comes on whenever I click anywhere in the inbox, and the program makes me wait too long. This is a new problem with the so-called new thunderbird. It is not an improvement; it was made worse. Please fix this bug. And where it says report a bug, I can't report one.

Asked by ErictheGreen 6 months ago

Last reply by ErictheGreen 6 months ago

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Newly installed Firefox freezes

I have recently reinstalled windows and then installed Firefox. When I go to settings then click on an item Firefox freezes. I have uninstalled and reinstalled (with rev… (read more)

I have recently reinstalled windows and then installed Firefox. When I go to settings then click on an item Firefox freezes.

I have uninstalled and reinstalled (with revo uninstaller) but it still happens.

Would appreciate suggestions.

Asked by Trevor Appleton 4 months ago

Last reply by zeroknight 4 months ago

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XUL Runner This profile was last used with a newer version of this application. Please create a new profile.

What am I supposed to do about this new problem? "XUL Runner This profile was last used with a newer version of this application. Please create a new profile." I did cr… (read more)

What am I supposed to do about this new problem?

"XUL Runner This profile was last used with a newer version of this application. Please create a new profile." I did create a new profile. I have like 4 different profiles now from every time I've had to reinstall Firefox because it keeps crashing and freezing.

Asked by Rafael Lecuona 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

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Black background on THunderbird

https://support.mozilla.org/en-US/messages/sent/79157 I inadvertently changed the background of my Thunderbird to black with white text. I have NO idea what I did or how … (read more)

https://support.mozilla.org/en-US/messages/sent/79157 I inadvertently changed the background of my Thunderbird to black with white text. I have NO idea what I did or how to get it back. I tried this: Menu app icon (3 lines) > Preferences select 'General' Scroll to 'Language & Appearance' click on 'Colours' Text = white Background = Blue uncheck - do not select 'Use System colours' 'Override the colours....' select 'Never' Click on OK

Asked by musiclady1949 4 months ago

Last reply by Toad-Hall 4 months ago

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I Keep Getting an Error Message

I have been getting this error message for over a week now, PR_END_OF_FILE_ERROR. My internet is fine and I have restarted my computer a few time since the problem starte… (read more)

I have been getting this error message for over a week now, PR_END_OF_FILE_ERROR. My internet is fine and I have restarted my computer a few time since the problem started. I have added some sites to the Exceptions list but even then they don't work properly. I have tried refreshing Firefox and changed the profile and they both didn't fix the problem. I am sadly not knowledgeable enough to make sense of the Web Developer Tools. The attached image is what my YouTube page looks like after add the site to the Exceptions list.

Asked by Jason Worlock 4 months ago

Last reply by cor-el 4 months ago

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Sorry. We’re having trouble getting your pages back.

No help for this issue: "Sorry. We’re having trouble getting your pages back. We are having trouble restoring your last browsing session. Select Restore Session to try … (read more)

No help for this issue:

"Sorry. We’re having trouble getting your pages back.

We are having trouble restoring your last browsing session. Select Restore Session to try again.

Still not able to restore your session? Sometimes a tab is causing the issue. View previous tabs, remove the checkmark from the tabs you don’t need to recover, and then restore."

Why is Firefox freezing up with bookmarks problems and then opening old tabs upon restart. No bookmarks are imported. Firefox is ruined as of 12/1/23.

Instructions are too complex for average user. Help is no help at all. Why no tech support for Firefox browser issues?

Asked by Rafael Lecuona 4 months ago

Last reply by Paul 4 months ago

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Firefox Bookmarks Not Responding

Managing Firefox bookmarks has become impossible as of 12/1/23. Browser freezes up and then task manager shows multiple instances of FF open. No help is available anywhe… (read more)

Managing Firefox bookmarks has become impossible as of 12/1/23. Browser freezes up and then task manager shows multiple instances of FF open.

No help is available anywhere. Community blames the user, mocks the poster, blames PC configuration when nothing was changed. Only offers impossible to understand instructions. Help topics don't help at all.

Why is Firefox freezing and crashing as of 12/1/23?

Where can one get help?

Asked by Rafael Lecuona 4 months ago

Last reply by Paul 4 months ago

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Firefox browser on Windows PC is Not Responding while loading up bookmarks toolbar.

Starting on 12/1/23 Firefox browser on Windows PC is Not Responding while loading up bookmarks toolbar. Switching to "Never Show" is only way to load the browser. Trying … (read more)

Starting on 12/1/23 Firefox browser on Windows PC is Not Responding while loading up bookmarks toolbar. Switching to "Never Show" is only way to load the browser. Trying to open or manage bookmarks freezes up the FF browser again.

Asked by Rafael Lecuona 4 months ago

Last reply by Paul 4 months ago

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Firefox Bookmarks Causing Crash/Freeze/Not Responding

Starting on 12/1/23 Firefox browser on Windows PC is Not Responding while loading up bookmarks toolbar. Switching to "Never Show" is only way to load the browser. Trying … (read more)

Starting on 12/1/23 Firefox browser on Windows PC is Not Responding while loading up bookmarks toolbar. Switching to "Never Show" is only way to load the browser. Trying to open or manage bookmarks freezes up the FF browser again.

Asked by Rafael Lecuona 4 months ago

Last reply by cor-el 4 months ago

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Did you know that less than 1% of Thunderbird users fund all the work we do?

Dear Thunderbird/Mozilla, I got the "Want Thunderbird On Your Phone?" email what starts with "Did you know that less than 1% of Thunderbird users fund all the work we do… (read more)

Dear Thunderbird/Mozilla,

I got the "Want Thunderbird On Your Phone?" email what starts with "Did you know that less than 1% of Thunderbird users fund all the work we do? We are completely funded by donations from our global community."

My question is did you know the Thunderbird is getting worse and worse? You would like money from user meanwhile you don't take care what users want?

The new Supernova is a big crap: - multiple folders can't be selected in the same time - Customized icon function also has been removed - TB always makes folders' file corrupted, folders always must be repaired time to time - TB time to time gets stuck during email sending and when I restart TB it removes the email from the Draft so I lose my already written email - TB always turns on f*cking Threads view on all news folder but Thread view is disabled - TB always uses Correspondents column instead of "From", "Recipient" and "Size", I can't set a customized default view. - I always have to restart the TB after a few days because it becomes very slow

Since Supernova has been released we almost each day got calls from our clients and complain about TB why it is getting more useless day by day. So it is a sad story but true.

Thanks, Zsolt

Asked by jonas.zsolt 5 months ago

Last reply by Matt 4 months ago

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  • Archived

NONE OF THE LINKS IN THUNDERBIRD WORK. I have to right click, copy the link, open Chrome and paste the link. The same problem exists with all browsers so the problem is clearly with Thunderbird.

Figure out why links no longer work in Thunderbird. I use the latest version and am running Windows 10 desktop. I've tried Firefox, Edge, Chrome, etc. and the problem exi… (read more)

Figure out why links no longer work in Thunderbird. I use the latest version and am running Windows 10 desktop. I've tried Firefox, Edge, Chrome, etc. and the problem exists with all. Therefore it must be a Thunderbird problem. My donations will begin when this is fixed.

Asked by jimarch 6 months ago

Last reply by Matt 4 months ago

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  • Archived

Thunderbird crashes

Thunderbird crashes regularly. I have determined that it might be due to RAM. When Quickbooks is open, Thunderbird will crash almost all the time. If I close QB, it is… (read more)

Thunderbird crashes regularly. I have determined that it might be due to RAM. When Quickbooks is open, Thunderbird will crash almost all the time. If I close QB, it is fine. I have an HP desktop w/ 8GB ram. What I don't understand is that it started doing this recently, but never used to crash. Is TB using more ram now since the latest releases? Any insight would be appreciated.

Asked by michaelr2 9 months ago

Last reply by Red-Rob 5 months ago