Showing questions tagged: Show all questions
  • Solved
  • Locked
  • Archived

Can you please merge my old Firefox account that had my work email that I no longer have access to with my new Firefox account?

I want to merge my old work email Firefox account with my new personal email account. I no longer have access to the work email account. [Personal information removed by… (read more)

I want to merge my old work email Firefox account with my new personal email account. I no longer have access to the work email account.

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by CAPTWendy 1 year ago

Answered by FredMcD 1 year ago

  • Locked
  • Archived

why cant i access live show on my direct tv account

I usually watch ABC General Hospital at work every day using Directv as my provider. Last Friday and Today Firefox blocks this ABC Go site and says it is insecure and I … (read more)

I usually watch ABC General Hospital at work every day using Directv as my provider. Last Friday and Today Firefox blocks this ABC Go site and says it is insecure and I can't access now. why???? I get this Apache Bridge notice, which is crazy

Asked by delcer 2 years ago

Last reply by Shadow110 2 years ago

  • Locked
  • Archived

secure.start-pagesearch.com pups detected can't be removed

(i'm running windows 10 home so i wonder why you say windows 8; not actual reason for this request) adwcleaner keeps labeling 2 secure.start-pagesearch.com as threats in … (read more)

(i'm running windows 10 home so i wonder why you say windows 8; not actual reason for this request) adwcleaner keeps labeling 2 secure.start-pagesearch.com as threats in firefox url but cannot remove them. i spent 2 afternoons with their tech guy emailing and doing all kinds of things to figure them out. online searches say the secure.start-pagesearch.com are connected to cloudflare. are they malware? please answer!!! here's the log (firefox url at bottom)

# -------------------------------
# Malwarebytes AdwCleaner 7.1.1.0
# -------------------------------
# Build:    04-27-2018
# Database: 2018-05-02.2
# Support:  https://www.malwarebytes.com/support
#
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    05-02-2018
# Duration: 00:00:02
# OS:       Windows 10 Home
# Cleaned:  0
# Failed:   2


***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

No malicious folders cleaned.

***** [ Files ] *****

No malicious files cleaned.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks cleaned.

***** [ Registry ] *****

No malicious registry entries cleaned.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries cleaned.

***** [ Chromium URLs ] *****

No malicious Chromium URLs cleaned.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries cleaned.

***** [ Firefox URLs ] *****

Not Deleted   secure.start-pagesearch.com
Not Deleted   secure.start-pagesearch.com


*************************

[+] Delete Tracing Keys
[+] Reset Winsock

*************************


########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C20].txt ##########

Asked by star 2 years ago

Last reply by James 2 years ago

  • Locked
  • Archived

https://youtu.be/GOMIBdM6N7Q

Page turning machine. Who is in charge of developing Rube Goldberg devices? Firefox should apply for the Guinness book of world records due to the unneeded complexity of … (read more)

Page turning machine.

Who is in charge of developing Rube Goldberg devices? Firefox should apply for the Guinness book of world records due to the unneeded complexity of the browser. They would probably lose out to Microsoft though.

Asked by rnboyd 2 years ago

Last reply by Happy112 2 years ago

  • Locked
  • Archived

extensions keyboardshortcut

hello ı need to open my firefox extensions with keyboardshortcut like (ctrl+shift+w) ı need to do it pleasee help me ı could not find any way to open it with keyboard sh… (read more)

hello ı need to open my firefox extensions with keyboardshortcut like (ctrl+shift+w) ı need to do it pleasee help me ı could not find any way to open it with keyboard shortcuts help meee

Asked by leafall 2 years ago

Last reply by jscher2000 2 years ago

  • Solved
  • Locked
  • Archived

firefox 57 is crashing

The update to Firefox 57 Freezes, Crashes and is extremely slow. Running Windows 8.1. Reverting to Firefox 56 resolves the issues, and works fine. There seems to be no… (read more)

The update to Firefox 57 Freezes, Crashes and is extremely slow. Running Windows 8.1. Reverting to Firefox 56 resolves the issues, and works fine. There seems to be no direct contact to FF for support, and the "contact us" is a "do-loop" to nowhere. I tried feedback :( using Firefox 57 -- after 5 mins, I had typed 10 words.

Asked by aljohn 2 years ago

Answered by Shadow110 2 years ago

  • Locked
  • Archived

Everytime that I add on video helper iam advised that I need to also download Companion application required"doing so I download malware that hijacks my browser

duplicate of /questions/1188950 thread. I have a problem with down loading "video download helper add on. on firefox. After I download it and want to download and copy a … (read more)

duplicate of /questions/1188950 thread.

I have a problem with down loading "video download helper add on. on firefox. After I download it and want to download and copy a youtube video I am blocked from doing so and a notice pops up "Companion application required⊗ This operation requires an external application to be completed.". So when I click on to download the companion I also download a malware on to my computer that takes over my browser search. To remove this malware I have to go and delete Firefox from my computer. Then again I go in and re-download firefox on to my computer. The reason that I downloaded firefox on to my computer was for the "video download helper" so that I can copy youtube videos on to my computer and to download it onto a thumb drive. Since a few weeks ago I have been unable to download and copy the youtube videos with this crap popping up and blocking me from downloading the videos that I wanted to download.

Please be advised that I do not go to any outside sites to download this crap : "Companion application required⊗ This operation requires an external application to be completed." and click on the button on the pop up notice I download malware onto my computer. Why is Mozilla forcing me to download malware with you new and improved Firefox browser?

What is going on?

Asked by whatcolor 2 years ago

Last reply by Shadow110 2 years ago

  • Locked
  • Archived

"Always ask" not working after refresh

Recently refreshed Firefox, only to discover that after refresh that ALWAYS ASK no longer works. I think my settings are correct, all the more so after refresh. I have re… (read more)

Recently refreshed Firefox, only to discover that after refresh that ALWAYS ASK no longer works.

I think my settings are correct, all the more so after refresh.

I have reverted to temp fix by reinstalling DOWNLOAD THE ALL ad-on, which cures the problem, but if this add-on is removed or disabled, as in safe mode, ALWAYS ASK no longer works and I I see is the "short form" save/open dialog box.

Other users have reported to me that for them, ALWAYS ASK works in safe mode, but it certainly doesn't for me. So what should I do? Refresh again? Wait for next update? Do a clean install and start everything over again from scratch?

Thanks!

Asked by Jonathan147 3 years ago

Last reply by Moses 3 years ago

  • Locked
  • Archived

Firefox crashes

locking this thread as duplicate, please continue at /questions/1115485 flash player chrash every time I use player Krasch-ID: bp-206193eb-6bec-4cdc-bf54-209742160323 … (read more)

locking this thread as duplicate, please continue at /questions/1115485

flash player chrash every time I use player

Krasch-ID: bp-206193eb-6bec-4cdc-bf54-209742160323

Asked by Stig Larsson 4 years ago

Last reply by Stig Larsson 4 years ago

  • Solved
  • Locked
  • Archived

how to get rid of yahoo as search engine when opening firefox

When I open Firefox and enter a site in the search box, yahoo appears as the search vehicle. It takes ages to find the required site. I've tried various things but it s… (read more)

When I open Firefox and enter a site in the search box, yahoo appears as the search vehicle. It takes ages to find the required site. I've tried various things but it seems that this Yahoo feature has been installed when I was doing another download.

Asked by twister1853 6 years ago

Answered by cor-el 6 years ago

  • Locked
  • Archived

STILL WAITING ?? ( It's been four days and I am still waiting for a response.... )

original thread is here - https://support.mozilla.org/en-US/questions/1108296 - locking this thread It's been four days and I am still waiting for a response and/or solut… (read more)

original thread is here - https://support.mozilla.org/en-US/questions/1108296 - locking this thread

It's been four days and I am still waiting for a response and/or solution to my previous question I posted form someone from the Firefox Team....

Should I scheduled an appointment for next month, or is someone from Firefox Administration going to help ?????

P.S. > Also troubleshooting information is listing my operating system as Windows 8 and it should be 10

Asked by Teagan 4 years ago

Last reply by Teagan 4 years ago

  • Locked
  • Archived

Computer Refresh wiped out my bookmarks, help!

Locking duplicate thread.Please continue here: [/questions/1098344] Ok, a few days ago we had a problem with my computer and decided to refresh the PC to try and fix it. … (read more)

Locking duplicate thread.
Please continue here: [/questions/1098344]

Ok, a few days ago we had a problem with my computer and decided to refresh the PC to try and fix it. Well when it said it would delete "Apps" we didn't know Mozilla was considered an App. Now four months of bookmarks and my tabs from my season manager are gone. Can anyone let me know if the computer saved the bookmarks and hid it somewhere in my computer?

Asked by Torrentwolf 4 years ago

Last reply by Torrentwolf 4 years ago