All Products Community Forum

I have received 3 system alerts, all from Mozilla Firefox (I use Firefox as my default browser). 1) System is infected!---click on d45n9f8ko90s738b610.gsx-protect.co.in 2) ZEUS.2020 Trojan detected--with same directed site 3) System Alert!---with same directed site.

I use McAfee as my security system. They recommend going to Firefox settings and disallowing random site connections. How do I get my system running again.

Latest McAfee scan shows 45 entries deleted and 2 browsers reset

I recently added the primary password (master passwrod) for my firefox browser from the settings.

Normally it locks the browser functionality until the password is correctly entered, but one thing I noticed recently was that the hyperlinks/webpage links from 3rd party app (discord/pdf readers/etc) opens the website regardless of this password input. I can use the page to browse the internet, although the password still works for locking other things like firefox's built-in password manager.

Is this intended mechanism for a "locked" browser?

How can i access the side bar ai, i use it quite often for classes to make sure i'm getting things right and use it to get some ideas on how to make my notes but my old laptop had it and now this one wont let me access it at all. I need that sidebar to help me with school and it wont let me access with it. The article you provide says no way to activate it or how to download it.

Google appears to be taking over control of my firefox page. When I open Firefox, Google search and other functions appear on screen and take over. Also, most of my saved bookmarks have disappeared .This probably happened when I got tech help to deal with problems accessing my MS and Google accounts. I have always used the Google search engine but it only when I clicked on the search bar. Now it seems to have taken over and I seem only to be ableto access sites using Google Can I restore lost bookmarks so I can go direct to internet sites?

When I logged in this morning my bookmarks toolbar was gone, along with the favorite start. I have googled and followed support articles and the only thing I was able to do is get the menu bar to show along with the the bookmark menu but customizing the toolbar.

At the top of my settings it says: Information: Your browser is being managed by your organization.

What does this mean? It's my personal laptop, I bought it myself and I don't work for any organization.

Thanks for your help. Nancy

Hi everyone,

I am facing a strange issue with web browsers on my HP system after a recent Windows update. No matter which browser I use Chrome, Firefox, or even Edge webpages take much longer to load than usual. The connection itself is stable because downloads and streaming work without any problem, but normal browsing feels unusually slow.

I have already cleared the cache, disabled extensions, reset the DNS settings, and restarted the router. The issue still appears across all browsers. This started immediately after the last Windows update, so I am unsure whether this is a compatibility issue, a driver problem, or something in the network configuration.

If anyone has seen this behavior before or knows what additional steps I should check, I would really appreciate your guidance.

Thank you.

I'm no longer able to access my old computer, but I do have access to the hard drive. Is there a file that I can transfer to the new computer to sync all my previously saved passwords? I did not have a Mozilla account back then.

Hello, I reset my PC yesterday.

I didn't know my Firefox password anymore and clicked "Forgot password."

Then I created a new one.

Now my saved online pages and everything else are gone. So synchronization isn't working.

I have an account recovery key.

Will that work? And how?

Please help me.

Regards, Daniel

Dear Support Team,

I am writing to report an issue with the folder names in your program.

Although I have selected Polish as the primary language setting within the application, the names of system folders (such as Inbox, Sent Items, Drafts, etc.) are all displayed in English.

Crucially, on my original mailbox (accessible via webmail or other clients), these folder names are correctly displayed in Polish.

I have attempted to change these folder names manually within your application, but the changes do not persist, and the names revert back to English. There seems to be no other option within the app to correctly synchronize or change the display language for these folders to Polish.

Could you please investigate this issue and provide a solution to ensure the folder names are displayed in Polish, consistent with my language setting and original mailbox configuration?

Thank you for your time and assistance.

Sincerely, Szymon

I have previously made additional profiles on 'about:profiles', now Firefox has added an integrated profile manager accessible by clicking my profile on the top right. My old profiles are not available on this profile manager, but they are still available on 'about:profiles', so how can I transfer them without having to remake new ones?

I need to restore my profile on this computer. my other one failed...I need my bookmarks and passwords to websites restored. I have a account recovery key. I can try to log in, but I dont know if I have my password correct

I've just tried to open 2 frequently used sites where my username and password come up automatically, but they are not doing that now. Could you please see that I am still registered for Firefox or did someone place me in another browser without my permission?