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Crashes!! Endless crashes!!

Endless crashes, going on for months (4-5) and no sign of any fixes. As far as I'm concerned, Firefox is totally broken and I'll have to switch away. It's unusable. A cra… (read more)

Endless crashes, going on for months (4-5) and no sign of any fixes. As far as I'm concerned, Firefox is totally broken and I'll have to switch away. It's unusable. A crash every ten minutes.

Asked by Peter Croft 3 months ago

Last reply by Wayne Mery 1 day ago

Repeated crashes in Firefox: how to determine the cause?

I run Firefox under Linux Mint. Both are always update to the latest level. Over the past 1 to 1.5 years, across updates to both Firefox and Mint and multiple 'clean' ins… (read more)

I run Firefox under Linux Mint. Both are always update to the latest level. Over the past 1 to 1.5 years, across updates to both Firefox and Mint and multiple 'clean' installs of Firefox, I have experienced many crashes from Firefox per week. Sometimes there will be as many as 5 per day, but never less than one per day. During the same period I have also been running Vivaldi; it has not crashed once in that time. Now I have to do something. If there is a simple way to perform 'problem source identification', that is within my capability, I would be grateful for advice. If there is not, then clearly I will have to un-install Firefox.

As far as I can tell both of these browsers run with just 1 add-on/extension: uBlock Origin. Disabling this extension in Firefox does not stop Firefox from crashing.

Asked by a squared 6 days ago

Last reply by TyDraniu 4 days ago

Firefox Kerps Crashing

When attempting to attach file to enail from File Explorer, or do a "Save as" of a photo, Firefox crashes and a "Firefox Crash Reporter" box appears, which instructs me … (read more)

When attempting to attach file to enail from File Explorer, or do a "Save as" of a photo, Firefox crashes and a "Firefox Crash Reporter" box appears, which instructs me to restart Firefox.

Asked by Dave Hill 2 weeks ago

Last reply by Paul 2 weeks ago

Endless crashes

I have Firefox on two separate computers, a desktop running Win7Prof64bit and a laptop running Win10Pro 64bit. Both Firefox installations crash constantly, ie every 10 - … (read more)

I have Firefox on two separate computers, a desktop running Win7Prof64bit and a laptop running Win10Pro 64bit. Both Firefox installations crash constantly, ie every 10 - 15 mins. They show the "Gah! Firefox just crashed. Please tell us what you were doing", and the box to return the data to Mozilla. With Restore This Tab at the bottom.

I always send you these reports but in about a year, the problem remains the same. Nothing has improved, I never hear back from you. Two different PCs, two different OSs, constant reports, no improvement. Why do I never hear from you? Why does this problem continue endlessly? I'm wasting my time sending you the reports. You take no notice. If you do, why does the problem continue and why do I never hear from you?

Asked by Peter Croft 3 weeks ago

Last reply by jeff-g 3 weeks ago

crashing

hi, i genuinely have no idea why this is happening because it started crashing all of a sudden and it doesnt happen mid-use, i cant use it at all and restarting firefox j… (read more)

hi, i genuinely have no idea why this is happening because it started crashing all of a sudden and it doesnt happen mid-use, i cant use it at all and restarting firefox just results in another crash and so on. what am i supposed to do??

Asked by Ali Tıyındı 2 weeks ago

Last reply by markwarner22 2 weeks ago

Tabs crash unless Firefox Destop is running in Windows 8 compatibility mode

Firefox Desktop (x64) worked normally until the version 135 update was installed. Now tabs (even a single tab) crash after startup unless Firefox is run in troubleshootin… (read more)

Firefox Desktop (x64) worked normally until the version 135 update was installed. Now tabs (even a single tab) crash after startup unless Firefox is run in troubleshooting mode or Windows 8 compatibility mode. OS is Windows 10 Pro (x64) 22H2 on ThinkPad E495 (AMD Ryzen 5 3500U) Things that haven't resolved the problem: - Remove extensions and themes - Refresh Firefox - Reinstall Firefox - Updating Visual C++ 2015-2022 with Redistributable (x64) version 14.42.34438 - Updating Firefox to version 135.0.1 and subsequently to version 136.0, however updater only works in Windows 8 compatibility mode - Full system scan for malware (none found) Note: Extensions NoScript and Cookie AutoDelete work normally with Firefox running in Windows 8 compatibility mode.

Asked by HeathR 1 month ago

Last reply by jonzn4SUSE 1 month ago

Firefox 136 some overlay over main menu

Hi, I just installed the latest update (I think it's 136.0.2). I guess I skipped some/several versions. Suddenly my main menu isn't workin anymore (clicking it with the m… (read more)

Hi, I just installed the latest update (I think it's 136.0.2). I guess I skipped some/several versions. Suddenly my main menu isn't workin anymore (clicking it with the mouse, that is) There is some overlay which I can't find out, how to remove. Even the Minimize/Maximize/Close buttons don't have any function. Luckily I can still access the menu via keyboard shortcuts. How can I remove that overlay bar ... or did I catch some malware ?

Asked by heinzi.tuberkel 1 month ago

Last reply by TyDraniu 1 month ago

Firefox Desktop now unusable

Why does Firefox Desktop now completely crash every time I press the Ctrl and cursor keys whilst navigating through text?!!! Very frustrating and I've had to abandon usi… (read more)

Why does Firefox Desktop now completely crash every time I press the Ctrl and cursor keys whilst navigating through text?!!! Very frustrating and I've had to abandon using your app completely. Please fix and redeploy your app as a matter of extreme urgency!!! thanks

Asked by mattcrook_23 1 month ago

Last reply by TyDraniu 1 month ago

crash problems with lastest update

Since I upgraded to the latest version, Firefox is sluggish and crashes on a regular basis. I have changed my privacy settings from strict to default, has not changed the… (read more)

Since I upgraded to the latest version, Firefox is sluggish and crashes on a regular basis. I have changed my privacy settings from strict to default, has not changed the problem. How can I go back to old version? I choose Firefox because of the privacy concerns, and understand that some websites won't work well, but I've never experienced consistent problems with the app crashing.

Asked by cc rider 4 months ago

Last reply by mthrsdva 1 month ago

Firefox can't seem to be able to import from Vivaldi

Firefox can't seem to be able to import from Vivaldi. Whether I try, it just always takes on and on until it crashes. I remember it working whenever I tried to import bro… (read more)

Firefox can't seem to be able to import from Vivaldi. Whether I try, it just always takes on and on until it crashes. I remember it working whenever I tried to import browser data before trying to import from Vivaldi to Firefox.

Asked by dan 1 month ago

Last reply by markwarner22 1 month ago

Web Sites Crash after Windows 11 Upgrade

Hello, We ran in-place upgrade from Windows 10 to Windows 11 on a number of machines. Afterwards, web sites like citibank.com or linkedin.com crash as soon as the page … (read more)

Hello,

We ran in-place upgrade from Windows 10 to Windows 11 on a number of machines. Afterwards, web sites like citibank.com or linkedin.com crash as soon as the page is loaded.

We've uninstalled/reinstalled Firefox, deleted all data, nothing worked.

Anyone else experience this problem? Is there a fix?

Thank you!

Asked by swong3 1 month ago

Last reply by markwarner22 1 month ago

Firefox crashing when using BBC iPlayer, YouTube and Slots

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stre… (read more)

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stream or video, it crashes. It also has a problem when playing slots. It seems to crash a lot making it impossible to play.

I have tried using Firefox in Troubleshooting Mode but the same things happen.

Here's the crash report ID

Report ID Date Submitted bp-a9b8bd6e-9258-4a25-badc-bda480250308 08/03/2025, 13:41

Many thanks in anticipation and I hope someone can help me fix these issues.

Asked by stevieddj1 1 month ago

Last reply by jonzn4SUSE 1 month ago

Samsung TV signal and audio cuts out (black screen) when using mouse arrow to scroll with GTX 1050Ti

Samsung Frame 85" 2023 with GTX 1050Ti GPU, HP G4 SFF, i5-8500, Win 11 Pro 26100.3194 TV signal, and audio cuts out (black screen) when using mouse arrow to drag scroll… (read more)

Samsung Frame 85" 2023 with GTX 1050Ti GPU, HP G4 SFF, i5-8500, Win 11 Pro 26100.3194

TV signal, and audio cuts out (black screen) when using mouse arrow to drag scroll in side bar. Also gives a loud audible "click" as sound is temporarily cut out. ( Most probably whole HDMI signal is cut)

Black screen bug happens randomly with You tube with no mouse or keyboard action, but 100% repeatable with this website when scrolling :

https://www.worldometers.info/gdp/gdp-by-country/


Please advise how to fix

Asked by Paul Smith 1 month ago

Last reply by markwarner22 1 month ago

Multiple crashes of various types

Since 2/11, I have eleven aboutg:crashes crash reports. Tab crashes (i.e Youtube), browser crashes. Sometimes when I have Firefox and Chrome open at the same time, for … (read more)

Since 2/11, I have eleven aboutg:crashes crash reports. Tab crashes (i.e Youtube), browser crashes. Sometimes when I have Firefox and Chrome open at the same time, for an extended length of time, (I reluctantly use Chrome when Firefox has a problem with a site) they both crash.

I've opened related threads here in the past with no help offered, so maybe I can get a suggestion where else to get help?

Asked by noel_envode 1 month ago

Last reply by TyDraniu 1 month ago

crash reports

Firefox crashes every day or so on my home computer. The most common error message is "kmode exception not handled." I've tried the suggested fixes. Nothing helps. T… (read more)

Firefox crashes every day or so on my home computer. The most common error message is "kmode exception not handled." I've tried the suggested fixes. Nothing helps. The crashes are not being recorded in "about crashes" or in %APPDATA%\Mozilla\Firefox\Crash Reports\. So it seems the crash reporter has to be fixed before the problem causing the crashes can be identified. Firefox does not crash on my office computer and no other program causes my home computer to crash. Thank you.

Asked by henry64 1 month ago

Last reply by markwarner22 1 month ago