• Solved

Favorite Folder AND Sub-folders?

I have a few favorite folders. One of them has sub-folders. Is there a way to favorite a folder and have the sub-folders be available at the same time? I don't want to fa… (read more)

I have a few favorite folders. One of them has sub-folders. Is there a way to favorite a folder and have the sub-folders be available at the same time? I don't want to favorite each sub-folder separately because the context would be lost. What I'm asking is there a way to show the "expand" option of favorite folder?

Asked by SewHelpMe 2 months ago

Answered by Wayne Mery 2 months ago

  • Solved

It takes firefox over 30 seconds to list files in a local location when i first click OPEN to upload a file

If I need to upload a file I click on the OPEN or BROWSE button in the website, Open File dialogue opens trying to list the location it is already looking at, and it hang… (read more)

If I need to upload a file I click on the OPEN or BROWSE button in the website, Open File dialogue opens trying to list the location it is already looking at, and it hangs for over 30 seconds before listing files. This is windows 11, but it did it when i had windows 10 too. I dont know what to do.

Asked by paulbrightley 1 week ago

Answered by jonzn4SUSE 1 week ago

  • Solved

Thunderbird hangs as soon as I click the Junk folder

Thunderbird hangs immediately as soon as I click the Junk folder. Another issue that may be related to this. I posted a question about Thunderbird hanging in a few minut… (read more)

Thunderbird hangs immediately as soon as I click the Junk folder. Another issue that may be related to this. I posted a question about Thunderbird hanging in a few minutes after starting. It hung this morning when I was downloading the message. The inbox, which had hundreds of messages, became empty. After I downloaded messages again, it had over 6000 messages, most of which were junk. It seems the junk filter is not working now. Could anyone offer a tip on the remedy for this?

Asked by Hong 3 months ago

Answered by Wayne Mery 1 week ago

  • Solved

New Message Button Does Not Work On TB v.140.0.1esr Local Folders

[I am starting a new post because I was replying to someone else's post and it stopped working.] After updating to TB v.140.0esr (then just now updating to v.140.0.1esr)… (read more)

[I am starting a new post because I was replying to someone else's post and it stopped working.]

After updating to TB v.140.0esr (then just now updating to v.140.0.1esr) from v.128esr, I cannot compose a new message in any Local Folders or my main virtual inbox. The +New Message button is there, but clicking it does nothing. It was working for over a decade before this.

However, going into the normal account folder inboxes DOES allow me to click the "+New Message" button and start/compose a new message.

I can still reply to messages in the local and virtual folders, just not start a new message.

I have tried disabling all security software. No luck.

I have ran Help > Troubleshoot mode with no addons. No luck.

When I create a new folder under Local Folders, clicking New Message still does nothing while in that new folder. But if I move that new folder to an existing email account, then go to the new folder, clicking New Message works correctly.

I am on Windows 10. I did use the addon Manually Sort Folders in the past, but not recently.

I ran the Check Error Console (ctrl+shift+J) on TB v.140.0esr. Here is the paste:


1752107893534 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. background.html WebExtensions: Import modules with new 'ChromeUtils.importESModule' implementation.js:34 Hello there, I'm BorderColors-D! background.js:11:9 CopySent2Current: 3.39 on Thunderbird 140.0 Received: pong

1.0.9 background.js:141:33 no migration CardBookXULNotifyListener.js:600:13 TypeError: can't access property "document", currentWindow is null implementation.js:568:15 1752107894980 addons.webextension.{a300a000-5e21-4ee0-a115-9ec8f4eaa92b} WARN Loading extension '{a300a000-5e21-4ee0-a115-9ec8f4eaa92b}': Reading manifest: Warning processing locales: An unexpected property was found in the WebExtension manifest. 1752107894980 addons.webextension.{a300a000-5e21-4ee0-a115-9ec8f4eaa92b} WARN Loading extension '{a300a000-5e21-4ee0-a115-9ec8f4eaa92b}': Reading manifest: Warning processing chrome_injectors: An unexpected property was found in the WebExtension manifest. New compose tab 5 with identity id1 styleswitcher.js:31:15 Applying new border style for identity id1 to tab 5 styleswitcher.js:45:13 New compose tab 6 with identity id1 styleswitcher.js:31:15 Applying new border style for identity id1 to tab 6


Asked by bigcat 1 week ago

Answered by bigcat 1 week ago

  • Solved

Not getting ai answers on firefox desktop

Whenever i search something on google, firefox desktop (all fine on android) is failing to display the ai(gemini) answer no matter what questions i ask. Same happens in … (read more)

Whenever i search something on google, firefox desktop (all fine on android) is failing to display the ai(gemini) answer no matter what questions i ask.

Same happens in the "AI Mode" option that is available in google's recent update.

And, I,m logged in.

This started since a week, everything was working fine before that.

Adding the images below.

Asked by Aakash_ Jamadar 1 week ago

Answered by Aakash_ Jamadar 1 week ago

  • Locked

All folder messages or inbox folders messages wouldn't load in windows 11.

I figured TB was currupt. I decided to uninstal TB. Usually TB is downloaded from the Mozilla TB site. was necessary to download TB from the microsoft store, which caused… (read more)

I figured TB was currupt. I decided to uninstal TB. Usually TB is downloaded from the Mozilla TB site. was necessary to download TB from the microsoft store, which caused me to lose my 300 addressbook contacts and the recovery address book service would not work allthough I received the message the address book was found on the server. Again the messages were not displaying at all in the all or inbox, or important folders which gave me the idea to uninstal and reinstal. I think the program is pretty straight forward, but maybe I wasn't clear about the messages not displaying in the all or inbox folder, that may be important.

Asked by Jim Vaglia 2 weeks ago

  • Solved

Yale.edu outlook won't work with Thunderbird

For >20 years I have used Thunderbird as my email reader for various email accounts on my mac laptop. Last night Thunderbird stopped downloading emails from my yale.ed… (read more)

For >20 years I have used Thunderbird as my email reader for various email accounts on my mac laptop. Last night Thunderbird stopped downloading emails from my yale.edu account. I tried removing the yale account and reinstalling it unsuccessfully. See attachment. The Yale IT rep told me that Yale very recently added security features that are probably preventing Thunderbird from working with it. They told me to use the Outlook app. Is there anyway I can get Thunderbird to work with my yale.edu outlook email account?

Asked by douglas.berv 2 weeks ago

Answered by sfhowes 2 weeks ago

  • Solved

Firefox main process repeatedly consume large amount of memory

Since recently 1~2 version, my Firefox keeps consume large amount of memory and release it repeatedly Even I restart Firefox and do nothing, it will start doing this aga… (read more)

Since recently 1~2 version, my Firefox keeps consume large amount of memory and release it repeatedly

Even I restart Firefox and do nothing, it will start doing this again

I use about:processes and about:memory to capture this seems the main process's "tab.query" causing this, please check

PS: sometime it will consume till system max (64GB) and cause my OS out of memory. PS2: that wave-like memory usage is cause by Firefox

Asked by nununene 2 weeks ago

Answered by TyDraniu 2 weeks ago

  • Solved

thunderbird hangs when I try to write a reply (win11 64-bit)

This has happened the last two times I've tried to write a reply. I will be writing along and all of a sudden the screen dims and I get the blue circle thingy. Thunderbir… (read more)

This has happened the last two times I've tried to write a reply. I will be writing along and all of a sudden the screen dims and I get the blue circle thingy. Thunderbird locks up and doesn't come back but the red exit button is available. Of course, I lose all the reply I've written. I've never run into this error before and I've been using Thunderbird for years. I'm running v. 139.0.2 (64-bit) on a win-11 laptop, Firefox in the background but no other programs running. I clear my cache at the beginning of every month, so I did that this morning before starting any programs.

Asked by sandeleh 2 weeks ago

Answered by Wayne Mery 2 weeks ago

  • Solved

Firefox has stopped working after running system file checker and Firefox reinstallation

I ran the windows 11 system file checker (sfc/scannow) to fix a font problem I was having. It did say that problems were found and fixed and I do not seem to have that pr… (read more)

I ran the windows 11 system file checker (sfc/scannow) to fix a font problem I was having. It did say that problems were found and fixed and I do not seem to have that problem any more. After that, i could not access the Settings in Firefox. I uninstalled and reinstalled Firefox and still could not access Settings. I also cannot access any Web sites either by typing them into the address bar or using bookmarks. Both Chrome and MS Edge work.

Asked by lmiller4 3 weeks ago

Answered by lmiller4 3 weeks ago

  • Solved

Thunderbird Favorite Folders: Order?

Is there a way to sort Favorite folders? I've tried dragging them to a new order with horrible consequences. Instead of changing the order, the actual folder was moved to… (read more)

Is there a way to sort Favorite folders? I've tried dragging them to a new order with horrible consequences. Instead of changing the order, the actual folder was moved to a sub-folder position within the actual folder I was trying to move to the position beneath it.

In other words, if I have Favorite folders: A, B, C, E, F, D and I want to move Folder D to the position after C and before E, dragging D to C will cause the physical location of the Folder D to be moved to a sub-folder position of Folder C in the email account.

If you then move it back to it's correct position AND folder D had sub-folders as well, you will then get the error message for any of Folder D's sub-folders: Unable to open the summary file for FOLDER D's SUBFOLDER NAME. Perhaps there was an error on disk, or the full path is too long.

BTW: is there a way to fix that error as well?

Asked by SewHelpMe 2 months ago

Answered by Wayne Mery 2 months ago

  • Solved

rechapcha box

I watch Rakuten Viki, and suddenly a recapcha box is popping up on the bottom right, blocking the full screen button.... so annoying,,,, how can i get rid of it/ THANKS … (read more)

I watch Rakuten Viki, and suddenly a recapcha box is popping up on the bottom right, blocking the full screen button.... so annoying,,,, how can i get rid of it/ THANKS

Asked by elgar37 3 weeks ago

Answered by elgar37 3 weeks ago

  • Solved

Can't connect Xfinity e-mail account to Thunderbird

I installed Thunderbird (T-bird), and on the "Set Up Your Existing Email Address" tab, I entered my Xfinity e-mail address/password and clicked on "Continue". T-Bird is a… (read more)

I installed Thunderbird (T-bird), and on the "Set Up Your Existing Email Address" tab, I entered my Xfinity e-mail address/password and clicked on "Continue". T-Bird is able to find the proper configuration in the Mozilla ISP database. I clicked the IMAP radio button and then "Done". That opens a popup window with the heading "Enter credentials for <my-email-address> on imap.comcast.net, but the window never prompts for anything (a prompt for my Xfinity password is what I expected). Instead I just get a message headlined "Unable to connect", with the subtitle "The connection was refused when attempting to contact localhost". This is followed by three suggestions for why that might be the case. I verified that: 1. The Xfinity site is NOT "temporarily unavailable" - I can log into Xfinity directly and see my messages. 2. My computer's network connection is operational since I can load any website at will. 3. I do have Windows firewall enabled, and I suspect that is root of the problem. How can I permit T-Bird to access the web??? Thanks.

Asked by ajit011 3 weeks ago

Answered by ajit011 3 weeks ago

  • Solved

High CPU useage when TB is out of focus

Hi, I'm on a fresh Windows and the CPU usage is waaaaay too big. When TB is out of focus, it uses about 10% of my CPU. This can go up to 15% when the window is active. … (read more)

Hi,

I'm on a fresh Windows and the CPU usage is waaaaay too big. When TB is out of focus, it uses about 10% of my CPU. This can go up to 15% when the window is active. It's not doing anything, not downloading or compacting or anything.

Thanks !

Asked by Tim 2 months ago

Answered by Tim 3 weeks ago

  • Solved

Trying to sign into Epson support site being blocked by Malwarebyes as malware!

I just got a new Epson 3-in-one printer and tried to sign up for the warranty. I got a message that the warranty was expired... I went to the Epson support site on Firefo… (read more)

I just got a new Epson 3-in-one printer and tried to sign up for the warranty. I got a message that the warranty was expired... I went to the Epson support site on Firefox and Malwarebytes blocked the site as malware... It said I could add the site as approved, but I don't know how to do that. "https://www.epsoncom.com/my-account/home". The Epson site said I already had an account but my password was incorrect. I had an Epson printer more than ten years ago; I don't remember the password and they don't provide an option to reset it. HELP, PLEASE.

Asked by BTINAZ 4 weeks ago

Answered by jonzn4SUSE 4 weeks ago

  • Solved

Using Firefox the comment sections on foxnews.com disappeared

The comment sections for foxnews.com and other sites disappeared using Firefox but not when I switched to Chrome. This just happened 6-18-25. Before this date, it worke… (read more)

The comment sections for foxnews.com and other sites disappeared using Firefox but not when I switched to Chrome. This just happened 6-18-25. Before this date, it worked on Firefox.

Asked by Janet Frazer 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

why my gmail inbox no longer is visible

Using Firefox, my gmail inbox is my home page - and has been for several years. As of yesterday, the page opens but the page is blank. I am not aware of any changes that … (read more)

Using Firefox, my gmail inbox is my home page - and has been for several years. As of yesterday, the page opens but the page is blank. I am not aware of any changes that I have made.

I do not have this problem using chrome on the same device or firefox on other devices.

Probably something simple, but I have no idea what.

Thank you

Asked by pelicans2 1 month ago

Answered by jonzn4SUSE 1 month ago

  • Solved

Utube

I have many utube sites bookmarked. When selecting anyone of them it returns a grey screen with a few grey circles or rectangles on a blank screen.

Asked by pupdog1 1 month ago

Answered by pupdog1 1 month ago