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Lost logins/passwords, corrupt logins.json file

Recently lost all login/password data in firefox. After browsing the support I discovered that I have a corrupt logins.json file, around 270kb in size, and a logins.json … (read more)

Recently lost all login/password data in firefox. After browsing the support I discovered that I have a corrupt logins.json file, around 270kb in size, and a logins.json file around 10kb in size.

Renaming the corrupt file to logins.json doesn't seem to recover the passwords/logins (even temporarily). Tried rolling firefox back to an older version and that didn't work either.

Does anyone have any ideas on how to fix the corrupt file?

Thanks.

Asked by AK478 4 weeks ago

Last reply by Onyx 12 minutes ago

Bookmarks menu is on toolbar, not under "bookmarks" in the menu bar

OK. someone kindly offered me a new-to-me computer and claimed that they had transferred everything to the newish one. Well, what they did was take my umpteen gazillion … (read more)

OK. someone kindly offered me a new-to-me computer and claimed that they had transferred everything to the newish one. Well, what they did was take my umpteen gazillion desktop shortcuts and place them all in "bookmarks menu". EEK.` That's way too many. So I exported them to an html file/link/firefox internet shortcut on the desktop called "bookmarks.html". Worked swell. However, the bookmarks menu went along. It no longer appears under"bookmarks" on the menu bar. I was able to get it onto the toolbar. (star in tray). If I click on that, and then select "bookmarks sidebar", what appears in the sidebar is perfect. Just like new. But on the menu bar, on the dropdown menu under "bookmarks", no "bookmarks menu".

I can live with this BUT I really don't want to BECAUSE there are bizillion bookmarks in the bookmarks menu. I need to send them someplace (or gather them into a NEW folder, so that I can add newly created bookmarks and be all neat and organized.

How do I put the "bookmarks menu" that shows on the sidebar back under "bookmarks" ??? How do I get the bizillion bookmarks off of "bookmarks menu"? Is there a "select all", then "delete"? I don't want to lose the ones in the html folder on the desktop. I am happy with them being in an html folder on my desktop. Should I change the name of the html link to XYZ.html?

I just do not understand how the sidebar can look perfect but the menu bar doesn't.

Help, please !

Asked by yukonlilye2021 18 hours ago

Last reply by jscher2000 1 hour ago

How do I increase the font size of the header?

How do I increase the font size of the header? It doesn't change when I increase the size of the page display. All I can find on here is archived information that doesn't… (read more)

How do I increase the font size of the header? It doesn't change when I increase the size of the page display. All I can find on here is archived information that doesn't help with the problem.

Asked by pogsinternet 2 days ago

Last reply by cor-el 3 hours ago

Firefox shuts down with no prompting from me - and no crash report generated.

Ok, as it says above, Firefox is randomly shutting itself off, as if you were 'Exit'-ing. I have followed all the aspects of the troubleshooting webpage - so far, when in… (read more)

Ok, as it says above, Firefox is randomly shutting itself off, as if you were 'Exit'-ing. I have followed all the aspects of the troubleshooting webpage - so far, when in Troubleshooting Mode, it stays up. I have turned all add-ons, extensions, hardware acceleration...before I went to Troubleshooting Mode...to try and isolate what might be causing it - no luck. I can have as few as 4 tabs open or as much as 10-it still turns off. Now, this does not happen each and every day, but it's close. The last crash report sent in was dated November 11, 4 in total. I have the crash report ID numbers if needed. I can't create the scenario; it's acting as if I am closing the browser, which I am not. This has me lost and frustrated.

Asked by ibert_n 4 days ago

Last reply by jscher2000 5 hours ago

Sudden problems with Microsoft Live Mail

I recently started having a problem composing an email message when using Windows Live Mail and wondered if anyone has experienced the same issue. Another person on the M… (read more)

I recently started having a problem composing an email message when using Windows Live Mail and wondered if anyone has experienced the same issue. Another person on the Microsoft Help Forum reported the same issue, also using Firefox. The issue is that while composing an email, the window suddenly jumps back to the Inbox. It is very intermittent so a little difficult to test out with other browsers I hate using. Another issue which does seem to be only happening with Firefox is inability to open attachments on the first try.

Asked by robs10 8 hours ago

Last reply by FredMcD 5 hours ago

Disconnecting from Gmail and Google.com

Only when using my Firefox in windows on my PC. After I am connected to my Gmail for a short period of time, it stops working and then I see a banner at the top that read… (read more)

Only when using my Firefox in windows on my PC. After I am connected to my Gmail for a short period of time, it stops working and then I see a banner at the top that reads that it is disconnected. It will not reconnect until I close Firefox and then reopen it. I have checked everything including a uninstall and then reinstalling Firefox. Can someone help me?

Asked by Jerry's FireFox 2 days ago

Last reply by FredMcD 5 hours ago

New Tab Shortcut Thumbnails Are Replaced by Useless Icons

In the most recent FireFox updates (94), the New Tab page seems to have replaced my recent site Shortcuts graphics. Whereas this screen was previously displaying miniatu… (read more)

In the most recent FireFox updates (94), the New Tab page seems to have replaced my recent site Shortcuts graphics. Whereas this screen was previously displaying miniature images of the various web pages, they are now displaying only the web site favicon.

While I understand that this eliminates a potential security hole, my shortcut list contains a number of commonly-used pages from my own web site -- and now every single one of them has the same fav icon, instead of the mini thumbnail of the actual page. This makes it difficult and darn-near impossible to discern between the various icons, especially since every one has the exact same text -- the START of the URL (including the web site name), and not the END of the URL, which would actually allow me to know which icon is for which page.

I have already disabled the "newnewtabexperience" config option (which fixed this in the past), but it doesn't appear to be working any more. Is there a newnewnewnewnewtabexperience setting that I should look for?

Asked by Bill Bach 6 hours ago

Last reply by jscher2000 5 hours ago

web site login denials

I am finding a web site that I have used for many years is suddenly not working as the login will not work. I have contacted the compmany whose website i use and they hav… (read more)

I am finding a web site that I have used for many years is suddenly not working as the login will not work. I have contacted the compmany whose website i use and they have taken me through steps that point to an issue with firefox. (I can get acces to the site with MS Edge). If firefox thinks there si a security issue I cannor find how to make teh site an exception.

I also see that firefox thinks my browser preferences are being managed by my organisation. In fact I am my organisation and dont recall having set up a policy for my company

Can you help pls

Thanks

Simon Reid

Asked by simon122 14 hours ago

Last reply by cor-el 7 hours ago

Interface language changes to languages I cannot read

The browser's interface language, including links, menus, ads etc., changes without warning into languages I don't know. Sometimes the whole screen is in one language, at… (read more)

The browser's interface language, including links, menus, ads etc., changes without warning into languages I don't know. Sometimes the whole screen is in one language, at other times, several languages are on the same page. Even after re-selecting the preferred language, the problem persists.

Asked by jeilon 2 months ago

Last reply by tanbrae1 9 hours ago

FF94 I messed up, now I can't import password .csv file

After reading up on procedures (but failing to follow links), I decided to completely delete all my passwords. Let me back up a minute, last week I downloaded the .csv fi… (read more)

After reading up on procedures (but failing to follow links), I decided to completely delete all my passwords. Let me back up a minute, last week I downloaded the .csv file of my passwords, because after 10 or 12 years, I needed to clean them up. I had 486 saved passwords, out of which I deleted all but 123. I did not want to try that in the browser, actually I did, but after about 20 I gave up because I realized how long it would take.

So anyway, I got ready to finish up, and I deleted my browser copy, then tried to upload the corrected copy. However every time I get an error "Something went wrong try again". So as my plan was, I deleted my Chrome passwords (they should be the same), then uploaded the corrected copy. It said "Upload successful" or somethiing like that, I waited five minutes, for Chrome to finish syncing and all that, then tried to import from Chrome, it imported 3 passwords.

But now, here's the big problem, I follow the directions I have found in this site, but once I click the hamburger, the next link does not exist. When I go another way, none of the links exist. I have searched all over the settings pages, and nowhere is there the option to upload a .csv file, I can import from another browser all day, but not upload. So what's going on?

Asked by 1971robby 1 day ago

Last reply by cor-el 9 hours ago

tab crash

I have bullseye (debian 11) and firefox-esr tab crashs when I try to listen to audio or to view any video. Here are crash report numbers: 47aaeea0-0910-d8bc-e7d5-6742f… (read more)

I have bullseye (debian 11) and firefox-esr tab crashs when I try to listen to audio or to view any video. Here are crash report numbers:

47aaeea0-0910-d8bc-e7d5-6742fa75a70c 11/28/21, 11:04 AM 3f5c0b54-2ab2-b98b-dcd5-617c3addf571 11/27/21, 1:38 PM 686af0ac-7317-ba36-3750-8d44d7f00023 11/27/21, 1:26 PM 10934b9b-4fc7-25e3-da3f-152540986257 11/27/21, 1:19 PM 121ccd93-0122-7190-1b71-513c8200ec6a 11/27/21, 11:31 AM 18de7789-5ce6-d281-a434-a276608b7a63 11/27/21, 11:26 AM

Love some solutions thanks.

Asked by williamakin 1 day ago

Last reply by cor-el 10 hours ago

I hate some of your suggestion on the drop down menu below the address bar. Why can't you let me get rid of some or ALL of them?

I described my whole issue above: I intensely dislike some of the choices you have made for me such as Facebook on your drop down menu below the address bar. Why can't y… (read more)

I described my whole issue above: I intensely dislike some of the choices you have made for me such as Facebook on your drop down menu below the address bar. Why can't you let me change or delete some or ALL of then?

Asked by debkvande 18 hours ago

Last reply by jscher2000 16 hours ago

Unable to set Firefox to open pdf documents inside Firefox

In Firefox application settings I go to the General > Applications > Choose how Firefox handles the files you download from the web or the applications you use whil… (read more)

In Firefox application settings I go to the General > Applications > Choose how Firefox handles the files you download from the web or the applications you use while browsing. From there when I try to set it to open PDF documents itself, I only see options "Always ask", "Save file" and "Use other". I tried using the "Use other" option and set it to Firefox, but the setting always sets back to "Always ask". I'm unable to set Firefox to open pdf documents inside Firefox, they just always download.

I did read many many threads on this issue on the web, I'm clearly not the only one with this problem, but none of the solutions proposed worked for me. Thanks for any help you can provide.

Asked by eco.voyageurs 1 day ago

Last reply by TNorth 19 hours ago

bookmarks

I had to install Firefox on a new desktop and I can not get my bookmarks to show on the right side of the screen permanently. The bar will show when i select on the menu… (read more)

I had to install Firefox on a new desktop and I can not get my bookmarks to show on the right side of the screen permanently. The bar will show when i select on the menu and its on the top of the screen but why can I get it back like I had it on my other PC with the bookmarks on the side?

Asked by gerardd 1 day ago

Last reply by TNorth 20 hours ago