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Lost recovery Application

I am connected on my firefox account on both my computers but I am unable to connect the same account on firefox mobile. This is because I don't have access to the two-st… (read more)

I am connected on my firefox account on both my computers but I am unable to connect the same account on firefox mobile. This is because I don't have access to the two-step authentication app that I do not remember even setting up. I have access to my email associated with the account and I have 10 digit recovery codes but none of them worked to recover my account.

So I am not locked out but I am unable to connect on new devices because I have no idea what app I used to set up 2 step authentication.

Asked by jc_ben 1 minute ago

Password/logins won't save

I have hit "save" when the "do you want to save password" pop up appears many times, but for some reason when I check my logins in about:logins, there is nothing. I trie… (read more)

I have hit "save" when the "do you want to save password" pop up appears many times, but for some reason when I check my logins in about:logins, there is nothing. I tried to manually save a login information with Create New Login, but it tells me "An error occurred while trying to save this password".

Asked by d_a_renoir 15 minutes ago

Can no longer play media with Firefox ESR 102.x

Hello, ever since we moved endpoints from Firefox ESR 91.13 to 102.3, it has become impossible to play any media with Firefox. No video will play in youtube, for instance… (read more)

Hello, ever since we moved endpoints from Firefox ESR 91.13 to 102.3, it has become impossible to play any media with Firefox.

No video will play in youtube, for instance (it just loads endlessly as if it would start, but it doesn't).

Can't use radio websites either. Anything with a "play" button (video or sound) does nothing.

This has been tested with a clean profile, a clean install, after allowing autoplay in the settings.

Is there any info on what exactly changed between ESR 91 and 102 that might explain this ? There has been no system change, If I reinstall 91 instead it works again as usual.

No issues anywhere else on the endpoints (Edge, Windows), this is on Windows 10 if it makes any difference.

Tanks for any help on this.

Asked by OdeonFF 2 months ago

Last reply by bruno.frisan 23 minutes ago

Windows 11 Firefox browser's bookmark access

MY Windows 11 laptop crashed and OS may need to be reinstalled. Will this wipe out my Firefox browser bookmarks. I would like to save the bookmarks somehow. How do I do t… (read more)

MY Windows 11 laptop crashed and OS may need to be reinstalled. Will this wipe out my Firefox browser bookmarks. I would like to save the bookmarks somehow. How do I do this without access to that system?

Asked by al72 1 hour ago

Last reply by cor-el 30 minutes ago

msn articles

on all msn articles i open there is a news clip next to it , it so large it covers part of the first 2 paragraphs, it does not do this on chrome see below … (read more)

on all msn articles i open there is a news clip next to it , it so large it covers part of the first 2 paragraphs, it does not do this on chrome

see below

Asked by buckdawg 16 hours ago

Last reply by buckdawg 38 minutes ago

videos not playing

This is a recent problem, videos don't play after an update to Firefox 107, I've checked and unchecked hardware acceleration, and turned off add-ons. Everything plays fin… (read more)

This is a recent problem, videos don't play after an update to Firefox 107, I've checked and unchecked hardware acceleration, and turned off add-ons. Everything plays fine in edge!! What else can I try

Asked by dave 22 hours ago

Last reply by cor-el 48 minutes ago

Please contact your administrator with the error code: 0.3b2c2d17.1669662371.5cf7b1c1

Yesterday had no issues accessing https://ebay.com. Shutdown overnight. This morning get the error message "Please contact your administrator with the error code: 0.3b2c2… (read more)

Yesterday had no issues accessing https://ebay.com. Shutdown overnight. This morning get the error message "Please contact your administrator with the error code: 0.3b2c2d17.1669662371.5cf7b1c1" There is no administrator as this is a Windows 10 home computer. I have cleared the browser of any entry "ebay" but it did nothing to return connections. No other url seems to be effected. Used EDGE and connected without issue. Also used a tablet and had n issue. Any suggestion to resolve the issue would be appreciated.

Craig Kawahara

Asked by ckawahara 51 minutes ago

Each new event of a browser window moves 1/4" to the right of the previous browser window.

If I open multiple browser windows, each one moves about 1/4 inch to the right of the previous browser window. So if for example I opened 12 new browser windows, the 12th… (read more)

If I open multiple browser windows, each one moves about 1/4 inch to the right of the previous browser window. So if for example I opened 12 new browser windows, the 12th one would end up about 3 inches to the right of the first one. This is most annoying. How do I get each new browser window to open in precisely the same place as the previous browser window already open?

Any help would be much appreciated.

Asked by stevie_2010 1 hour ago

How to block extension using policies.json

Hi, I planned to block my users from installing extensions/add-ons. I found an article that might be the answer (https://support.mozilla.org/en-US/questions/1308646). I… (read more)

Hi, I planned to block my users from installing extensions/add-ons. I found an article that might be the answer (https://support.mozilla.org/en-US/questions/1308646). I tried to create a simple policy (below), but somehow it does not work (I can still install any add-on/extension). What is wrong with my script? I'm using Firefox ESR 78.11.0 (64-bit) by the way.

My "policies.json" looks like this:

{

"policies": {
  "ExtensionSettings": {
    "*": {
      "blocked_install_message": "Blocked!",
      "install_sources": ["https://addons.mozilla.org/"],
      "installation_mode": "blocked"
    }
  }
}

Sincerely, Jonathan

Asked by Jonathan 13 hours ago

Last reply by cor-el 4 hours ago

FF 107 very slow VM

I tried FF 107 on a virtual win 7 64 bit with 4 GB RAM. very slow. The URL hangs for ages before page is displayed. The previous FF was OK and chrome runs OK. I am testi… (read more)

I tried FF 107 on a virtual win 7 64 bit with 4 GB RAM. very slow. The URL hangs for ages before page is displayed. The previous FF was OK and chrome runs OK. I am testing it before i put on 'real' computer

Asked by GardenSurfer 5 hours ago

Last reply by GardenSurfer 2 hours ago

Web pages view

I've attached images. More_horizon supposed to be a drop down arrow. Sentences overlap each other. Tried troubleshooting mode, no change. I don't have this problem with o… (read more)

I've attached images. More_horizon supposed to be a drop down arrow. Sentences overlap each other. Tried troubleshooting mode, no change. I don't have this problem with other browsers and this happens with various websites. This has been happening for months or longer. Thanks for your time,

John Gray.

Asked by jgraglan 2 hours ago

Storing credit card information

Hi, I recently switched from Chrome to Firefox and I really prefer Firefox to be honest. One key thing that is missing for me is the ability to store credit card informat… (read more)

Hi,

I recently switched from Chrome to Firefox and I really prefer Firefox to be honest. One key thing that is missing for me is the ability to store credit card information which Chrome does. I saw that in the help that this feature is only supported in Canada, France, Germany, the U.K. and the U.S. I live in Israel. It is annoying to enter the full information each time (except CVV). Any plans to roll this out to the rest of the wold? This missing and very convenient feature might force me to go back to Chrome, which I would prefer not to do.

Thanks, Daniel

Asked by dantal33 2 hours ago

allowTabDetach not working

If I set allowTabDetach to false it still allows it. If I just barely move a tab when clicking on it, it moves it to a new window. In other words, FF is ignoring the sett… (read more)

If I set allowTabDetach to false it still allows it. If I just barely move a tab when clicking on it, it moves it to a new window. In other words, FF is ignoring the setting.

Asked by douglasquaid 5 days ago

Last reply by jscher2000 - Support Volunteer 3 hours ago

Save path dosent remember

I dont know how to explain or how its called, What i want to know when i use Firefox for docker app i have to type path every time i want to use download while on Chrome … (read more)

I dont know how to explain or how its called, What i want to know when i use Firefox for docker app i have to type path every time i want to use download while on Chrome when i double click i get drop down with paths i allready used so i just pick instead type every time (it can be frustrating because sometimes i mistype)

Image shows best what i mean :)

Asked by neocro44 2 days ago

Last reply by neocro44 3 hours ago

Create shortcut on windows server 2019 to launch a website in Fire Fox

Trying to create a short cut on the Windows Server 2019 desktop so the shortcut launches a website in Fire Fox without setting Fire Fox as the default web browser. I have… (read more)

Trying to create a short cut on the Windows Server 2019 desktop so the shortcut launches a website in Fire Fox without setting Fire Fox as the default web browser. I have tried several ways without success. The server is being used as the master server in a Citrix environment and the users are expecting a near Windows 10 experience in their VDI. Any help would be appreciated

Asked by Crewsader 15 hours ago

Last reply by Dropa 4 hours ago