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Email with confirmation link does't arives.

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used i… (read more)

Hi, I have a problem with login in to my Firefox Sync Account, after clean installation of Windows 10. I have not recall to enable 2FA in Firefox Sync i have never used it to activate account on my PC or Android Phone. I'm using 2FA to my Google Account witch is the email for my Firefox Sync Account. But supposedlyi did.

I have tried to use keys generated by Google Authenticator (witch is only 2FA token I use, not counting Facebook App, witch I use only for FB) but no success. I tried to use this link https://accounts.firefox.com/signin and then use proper password. Then there is an information to check email for confirmation link. I get no email, noting in spam nothing nowhere. I did add the accounts@firefox.com email address to protect it from spam filters, but nothing in 4 days, waiting for a miracle. 

In an act of desperation i did change the password for the account. And i received email to confirm this chance witch a did. The email was send from accounts@firefox.com e-mail, and it arrived in my inbox immediately.

Why i do not get the confirmation email?

Asked by maciejszupiluk 4 months ago

Last reply by AliceWyman 1 week ago

Ive just left my company, and now have no access to email. i just tried to access my account but email verifcation bounced, so now my account is locked. help!

ok so i handed my notice at my job yesterday, overnight all email access was cut. ive just tried to login into my firefox account to update my primary email (i don't have… (read more)

ok so i handed my notice at my job yesterday, overnight all email access was cut. ive just tried to login into my firefox account to update my primary email (i don't have a secondary email address set). I know dumb....

so now my account is locked and i have no way of accessing the primary email.

I need to acceess a heap of passwords and bookmarks...

thankfully ive logged into my account here so I can ask for help.

is there a way to add a secondary email to my account? pls help Brad

Asked by anderson4 1 month ago

Last reply by FredMcD 1 month ago

I'm trying to verify if someone stole my browser information under my email address z @comcast.net I'm getting the verifycation email but not able to access

I had several weird things happen this morning with my Mozilla Browser. Ultimately I had to re-download it and I then tried to setup a Mozilla Account to hopefully secure… (read more)

I had several weird things happen this morning with my Mozilla Browser. Ultimately I had to re-download it and I then tried to setup a Mozilla Account to hopefully secure it. When I entered my email address z @comcast.net I received the verification code in my inbox but the new account display gave error code email returned misspelled.

I'm afraid my browser was hacked for my saved bookmark information and access. When I did get it back after rebooting Mozilla requested a new profile so I created "default user - zisses no additional user".

I then went back in and created the support account under the email x @gmail.com - I have attached below both of the verification codes I recieived from trying to create the support account. The zpggre account does not grant me access so can you be sure someone isn't accessing my information with it's use and please let me know what if anything is fraudulent and shut if down?

Asked by zissesrealestate 2 months ago

Last reply by FredMcD 2 months ago

Can someone change my account's primary email?

I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now. Unfortunately, I needed to reinstal… (read more)

I have an account with two emails: the primary one, which is no longer accessible, and the secondary one, which is the one I use now.

Unfortunately, I needed to reinstall Firefox due to some problems that seem to have disappeared, but now I forgot the password to the account. I try to use the secondary email linked to that account, but it says that I need to use the primary account to send a code. There's no mention of second account or anything of the sort.

Is there a way for someone to change the secondary email and put it as primary so I can start the password reset process? Or could I receive the code and everything to sort this mess to the secondary email so I could update my password and finally put the secondary email as primary?

(On another note, why put a secondary email if you can't even use it for situations like this? :) )

Asked by Ricardo 2 months ago

Last reply by Ricardo 2 months ago

  • Solved

My mozilla account was blocked for security reasons

I reinstaled Windows on one of my pc's then i tryed to log in but my email provider has frozed my email adress because i wasnt logged in for long time. I reenabled it but… (read more)

I reinstaled Windows on one of my pc's then i tryed to log in but my email provider has frozed my email adress because i wasnt logged in for long time. I reenabled it but now mozilla is blocking me to log in any ideas what i shoud do? Thank you in advice.

Asked by pi4a955 2 months ago

Answered by cor-el 2 months ago

How do I disable email confrimation for signing in into firefox account?

When I log in into firefox sync from the new device, I'm being asked to provide verification code from email. I have not enabled 2FA, I do nto want this as it does not ad… (read more)

When I log in into firefox sync from the new device, I'm being asked to provide verification code from email.

I have not enabled 2FA, I do nto want this as it does not add any security to log in, and is just a bother, especially since emails form Mozilla are treated as phishing and/or spam.

How do I disable this "feature"?

Asked by marcin.raczkowski 2 months ago

Last reply by marcin.raczkowski 2 months ago

change email address

My school changed our email address and deleted the old one. I'm trying to add my new email address but it won't let me until I verify the old one. Since i don't have the… (read more)

My school changed our email address and deleted the old one. I'm trying to add my new email address but it won't let me until I verify the old one. Since i don't have the old one what do i do?

Asked by nichunter245 3 months ago

Last reply by cor-el 3 months ago

problem about receiving 6 figures authentication code by email

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there… (read more)

hi there! I need some assistance regarding my Mozilla x Firefox account. I’m supposed to receive a code by e-mail but the servers have been de activated in 2019. Is there another way to go through this process?

Asked by elnoichi 3 months ago

Last reply by cor-el 3 months ago

locked account

The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we ca… (read more)

The confirmation email we sent to ******* was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

Yes this is a valid email and i need to unlock this account...my old email was set to bounced when you sent confirmation email .. This is now unbouncing so emails will work if eamils are sent to it. How to I unblock my account and ask you to resend the qualify email please ?

Asked by cloud46 4 months ago

Last reply by McCoy 4 months ago

I am not receiving the account confirmation emails to set up sync on a new macbook

I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I… (read more)

I have checked Junk, Spam, Clutter, my organisation's quarantine list and accounts@firefox.com is in my contacts. I have received these emails numerous times before but I have been trying for 2 weeks and nothing. Setting up a secondary email on a different and totally unrelated email address also hasn't worked

Asked by Joe Carter 5 months ago

Last reply by cor-el 5 months ago

  • Archived

I haven't received my confirmation email

Good day. Six months ago, I tried to create a Firefox account. But the letter for some reason did not come. I wrote in support, the account was not unblocked. The last ho… (read more)

Good day. Six months ago, I tried to create a Firefox account. But the letter for some reason did not come. I wrote in support, the account was not unblocked. The last hope for understanding. Unblock your account and allow you to confirm your email again.

Asked by Kharon 7 months ago

Last reply by Kharon 7 months ago

  • Solved
  • Locked
  • Archived

Can you please merge my old Firefox account that had my work email that I no longer have access to with my new Firefox account?

I want to merge my old work email Firefox account with my new personal email account. I no longer have access to the work email account. [Personal information removed by… (read more)

I want to merge my old work email Firefox account with my new personal email account. I no longer have access to the work email account.

[Personal information removed by moderator. Please read Forum rules and guidelines, thanks.]

Asked by CAPTWendy 1 year ago

Answered by FredMcD 1 year ago

  • Solved
  • Archived

How to change the email shown on my settings?

I have a HUGE problem My sign-in email address does not exist any longer and I have no clue how to get rid of it. I try to change the email to my secondary email but it… (read more)

I have a HUGE problem

My sign-in email address does not exist any longer and I have no clue how to get rid of it.

I try to change the email to my secondary email but it wants to send a verification to the old email address.

I can't do that because the eprmary email doesn't exist unless someone else owns it, lord I hope no one has it.

So how can I get rid of the dead email address? How do I make my secondary email the only email address? I can always add a secondary later.

Without this I cannot sync all my Firefox settings & bookmarks across all my devices!

Thank you in advance for any help I can get.

Asked by SHEILA & STEVE'S FF 1 year ago

Answered by Wesley Branton 10 months ago

  • Archived

My confirm email is in code and I cannot decipher it. What do I do now?

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different ema… (read more)

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different email to be able to send an email for support. Colin

Asked by Hollow-Colin 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

Firefox Monitor error: Verification token is required

I cannot add a secondary email address to Firefox Monitor. Adding a secondary email address sends a confirmation email to that address. When I click the 'Verify my email'… (read more)

I cannot add a secondary email address to Firefox Monitor.

Adding a secondary email address sends a confirmation email to that address.

When I click the 'Verify my email' link that it sends, a page opens with "Error: Verification token is required".

Asked by billcouper81 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Well I am having trouble in signing in with the Firefoox Account

I previously some months back enabled the two step verification on my Firefox Account. I had my mobile access that time but I do not have now. I know the password and lin… (read more)

I previously some months back enabled the two step verification on my Firefox Account. I had my mobile access that time but I do not have now. I know the password and linked Gmail which is my own and I need help from respective Mozilla Firefox personnel to solve this issue. I have my GMAIL id all on my access and I can do verification about that.

Asked by Aabhash 1 year ago

Last reply by Wesley Branton 1 year ago

  • Archived

Based on GDPR guidelines, How do i request to completely delete my account information including email addresses from firefox database.

I have long authentication app. I have lost my recovery codes as well. I am unable to login to my account. I requested to delete my email account so that i can create new… (read more)

I have long authentication app. I have lost my recovery codes as well. I am unable to login to my account. I requested to delete my email account so that i can create new firefox account using the same email. But there is no way stated anywhere about this.

Hence, based on GDPR i would like to instruct Firefox to delete my entire account information including emails data etc. Need assistance on this how do i request for the same.

Thank you

Asked by jadeja.mp 1 year ago

Last reply by jadeja.mp 1 year ago