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  • Archived

Firefox does not see Canon printer

I am running Unix Ubuntu 22.04 with Firefox 104.0.01 (64 bit). My Canon LBP 6230DW works fine in my word processor and in Chrome, but it does not show up in the Printer d… (read more)

I am running Unix Ubuntu 22.04 with Firefox 104.0.01 (64 bit). My Canon LBP 6230DW works fine in my word processor and in Chrome, but it does not show up in the Printer destination field when I am in Firefox. The only print option is to "Save as PDF." How do I get the Canon to be a print destination in Firefox?

Asked by CMayer1 9 months ago

Last reply by jonzn4SUSE 5 months ago

  • Archived

Firefox 102 and 102.0.1 crashes after some Time! Please Help!

Hello :) Firefox 102.0.1 crashes after some Time. Firefox then is unable to switch between Tabs and stuck at the opened Website. For testing Purpose i start over w… (read more)

Hello :)

Firefox 102.0.1 crashes after some Time. Firefox then is unable to switch between Tabs and stuck at the opened Website.

For testing Purpose i start over with a new profile and did not install any Add-ons. The behavior was the same, it crashes after some hours.

My System is Ubuntu Mate (Ubuntu with Mate Desktop) in Version 20.04.

Here has someone the same problem: -> https://bbs.archlinux.org/viewtopic.php?id=277649

Thanks for any suggestions.

Asked by Kater 11 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

Drag and drop tab to bookmarks toolbar not working

When I want to drag and drop a tab into a folder of the bookmark toolbars, I can't do it for some folders. Specifically, it doesn't work for folders that are somewhat in… (read more)

When I want to drag and drop a tab into a folder of the bookmark toolbars, I can't do it for some folders.

Specifically, it doesn't work for folders that are somewhat in the area of the tab preview animation that pops up when I start dragging the tab. So that is not the same folders every time, it depends on the tab location in the tab bar.

I hope that the explanation was clear enough, I did a screen record also, made it available here https://ufile.io/pikit6xo (335 kB).

Do someone had a similar issue and found a solution?

I'm in troubleshooting mode. Firefox 100, just updated, but bug was there before. Ubuntu 20.04 LTS

Asked by Paul Aimé 1 year ago

Last reply by cor-el 7 months ago

  • Archived

I marked "Ask always" for Microsoft excel files, but Firefox always download them

HI! I'm using Firefox 98 on Linux Ubuntu 20.04. after the last update I found several settings changed and I had to reset them, but there is one setting I can't manage. I… (read more)

HI! I'm using Firefox 98 on Linux Ubuntu 20.04. after the last update I found several settings changed and I had to reset them, but there is one setting I can't manage. In the download preferences I set all the Microsoft Excel entries to "Always ask", but every time that I try to see an Excel file (no download, just open with ...), this is automatically downloaded. I definitively don't want to download it. How can I change this behavior? P.S.: I realized right now that there is the same problem with .docx files and I don't know how many others file types.

Asked by luca.dgh 1 year ago

Last reply by jonzn4SUSE 1 year ago

Much broken after update to 110.0.1 (64-bit) on Ubuntu

My FF updated to 110.0.1 (64-bit) on Ubuntu and several things which use to work really well are now broken. For example, when making a new account, the password manager… (read more)

My FF updated to 110.0.1 (64-bit) on Ubuntu and several things which use to work really well are now broken.

For example, when making a new account, the password manager pops up asking if you want to save the username/password, but if you mouse over to that popup then as soon as you enter it it just disappears. When logging in somewhere, if there are multiple choices for userid (say with different dates) none can be chosen. You mouse down to the popup with the choices and there's a weird stroboscopic action where the popup disappears and is recreated as fast as it can, over and over, and nothing can actually be clicked on. If you type in the userid then try to enter the password the same thing happens. It's not possible to use the password manager anymore, both fields need to be typed in manually.

Another example is the search field. If you type something and there are several options from previous searches, and you try to mouse down to pick one, the popup disappears. If you click the search keyword again it highlights as for replacement, then you have to click it again (removing highlight) and only then can you mouse down and choose a search engine.

etc etc etc! All this stuff worked great until the upgrade happened (in the background) and now many things are a huge pain in the ass. Arrgh!

% uname -a Linux spunky 5.4.0-144-generic #161~18.04.1-Ubuntu SMP Fri Feb 10 15:55:22 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

I tried disabling all add-ons then restarted but made no difference. Password manager is unusable.

Asked by ian179 3 months ago

Last reply by jonzn4SUSE 2 months ago

  • Archived

Reproducable crash in ubuntu 20.04 from Firefox 102.0 64-bit

Steps to re-create: create a new campagin attempt to change the display image using the hover-button over the image on the page. What happens: I click the "change image"… (read more)

Steps to re-create: create a new campagin attempt to change the display image using the hover-button over the image on the page.

What happens: I click the "change image" button, it gives me the os file picker. I select the file i want and click open and the file picker goes away. The "progress" bar at the top of the image shows up, changes through several states it seems. Then all screens freeze, and the computer stops responding to all output.

Supplemental info: This started happening after an update from ubuntu 18.04 lts to 21 to 22.04 lts. So I know I was not using a flatpak before and I am now.

I've attempted to use strace to figure out what's happening at the time of the freeze I'll include a picture of that if this form does not cause my entire pc to freeze. But didn't really get any useful info from that. I tried reading dmesg at the time of the crash but so far the screen freezes before any relevent information pops up. I've not been able to find any logs about whats going in previous dmesg logs.

Troubleshooting steps: I've attempted the same procedure in firefox's safe mode. This does not seem to stop the crash. I've attempted the same procedure using chrome and this works as it should.

Asked by nogasgofast 11 months ago

Last reply by jonzn4SUSE 11 months ago

  • Archived

Firefox password sync causes crash? [Ubuntu Focal]

Brand new installation of Ubuntu Focal (on an ARM Chromebook, using Crouton). Installed Firefox (104), runs fine but as soon as I sign into my Firefox account it immediat… (read more)

Brand new installation of Ubuntu Focal (on an ARM Chromebook, using Crouton). Installed Firefox (104), runs fine but as soon as I sign into my Firefox account it immediately crashes. Continues to crash if I start in safe-mode, so I don't think the problem is an extension. After some online research and some trial and error I seem to have determined that I can sign into my Firefox account as long as password sync is disabled. But as soon as I enable password sync, Firefox immediately crashes.

Error message in terminal is always about GPU, which maybe isn't properly set up or maybe Firefox has a problem with it, but if I use the software renderer it doesn't cause a problem (MOZ_ENABLE_WAYLAND=0 firefox). Hard to imagine that this has anything to do with crashing when syncing passwords?

Crash Annotation GraphicsCriticalError: |[0][GFX1-]: No GPUs detected via PCI (t=2.77546) [GFX1-]: No GPUs detected via PCI Crash Annotation GraphicsCriticalError: |[0][GFX1-]: No GPUs detected via PCI (t=2.77546) |[1][GFX1-]: glxtest: process failed (received signal 11) (t=2.77573) [GFX1-]: glxtest: process failed (received signal 11) Missing chrome or resource URL: resource://gre/modules/UpdateListener.sys.mjs Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Exiting due to channel error. Crash Annotation GraphicsCriticalError: |[C0][GFX1-]: Receive IPC close with reason=AbnormalShutdown (t=3.29811) Exiting due to channel error. Segmentation fault (core dumped)

Asked by mc510 9 months ago

Last reply by jonzn4SUSE 9 months ago

  • Archived

Can't use scroll wheel in Firefox

I can't use any mouse's scroll wheel in Firefox. I've tried multiple mouses and even a trackpad and none of them will scroll. They all work fine elsewhere in the Ubuntu O… (read more)

I can't use any mouse's scroll wheel in Firefox. I've tried multiple mouses and even a trackpad and none of them will scroll. They all work fine elsewhere in the Ubuntu OS, but just not in Firefox. The manual scroll bars work fine and auto scroll works fine. I have tried starting Firefox in safe mode with all extensions and add ons disabled, but that didn't work. I tried turning off the hardware acceleration in Firefox settings and that didn't help either. Any suggestions before I switch browsers?

Asked by john.mcclung22 6 months ago

Last reply by jonzn4SUSE 6 months ago

Firefox displays a blank screen on startup

Hi, I have firefox on my Ubuntu 23.04. When i start it it shows a black screen. I click quit on my system and then i startup and it lunches normally. What am I doing wron… (read more)

Hi, I have firefox on my Ubuntu 23.04. When i start it it shows a black screen. I click quit on my system and then i startup and it lunches normally. What am I doing wrong or how to fix it?

Asked by rokd25999 1 month ago

Last reply by jonzn4SUSE 3 weeks ago

  • Archived

Cannot keep firefox open when signed into Mozilla Sync account

I'm running version v92.0 (64) on ubuntu 21.04. Firefox would crash upon opening when signed in. It would stay active enough for me to disable the extensions & them… (read more)

I'm running version v92.0 (64) on ubuntu 21.04. Firefox would crash upon opening when signed in. It would stay active enough for me to disable the extensions & themes. After doing that it still crashed. I tried going into Troubleshooting mode and it would still crash. I went into Troubleshooting mode and did a refresh. It was still crashing. Finally I signed out of my mozilla sync account and the browser has stayed active long enough for me to type this report.

I've submitted all crash reports in about:crashes, and I'm not really sure what to do next.

Perhaps a local version of the Mozilla Sync profile has been corrupted? if so, is there a way to remove it and pull down the "sync"ed version from Mozilla's servers? What if the version on Mozilla's server's has been corrupted? should I back up the local profile (wherever it is) before removing?

I hope I've given enough information. Please let me know if you need further, more specific information.

Asked by Adam Parduhn 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox (Canonical/Ubuntu) snap app can't open external apps does firefox have --classic confinement policy

I am having issues with opening link for external applications. The application can be What'sApp or Zoom or Slack and when trying to open an external app I get a windows… (read more)

I am having issues with opening link for external applications. The application can be What'sApp or Zoom or Slack and when trying to open an external app I get a windows that ask for me to select the application to open the link.. When doing this the only option have I have is System Handler and Choose Application.. Neither option is helpful.. This did not happen with firefox packaged with .deb .. I am assuming that this deal with snap sandbox security.. I later read an article

I did a little reading and came across a link https://ubuntu.com/blog/how-to-snap-introducing-classic-confinement

Which instructed on how to create a snap with --classic confinement.. I am not sure if this will resolve the issue that I am having .. But I didn't find that I could install firefox snap with the --classic option.. I am not that familiar with snaps so I could be completely off but wanted to know if someone could look into it..

I would like to add an image but it doesn't seem like firefox will allow me to on this page. (Browse is not opening a window) Also copy and paste didn't work

Asked by lradical 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Debugging crashes in complex environment with no crash report

Hi all, I'm having a lot of problems with Firefox crashing pretty often. Sometimes once or twice a day. I most often see crashes in the middle of a Webex video conferen… (read more)

Hi all, I'm having a lot of problems with Firefox crashing pretty often. Sometimes once or twice a day.

I most often see crashes in the middle of a Webex video conference for work. But Firefox sometimes goes down in other situations that I see no pattern in.

This is Ubuntu 20.04, Firefox 102.0. Unfortunately, it's a complex environment to debug.

First, when firefox goes down, it rarely leaves a crash report behind. So I'm not getting any direct evidence as to what is happening. Second, I run with uBlock active and it is very difficult to function in the browser without long enough for the crash to happen. Third, I typically have several hundred tabs open. I have a lot of memory (64G) in my machine, and the machine doesn't act like it's swapping, so I don't think I'm running out of memory.

Any help getting to the bottom of what's going on is welcome.

Asked by jlquinn 11 months ago

Last reply by jonzn4SUSE 10 months ago

  • Archived

When exiting fullscreen videos, Firefox's window size changes to maximixed even if it was smaller pre-fullscreen

When I click the fullscreen button on a video, such as YouTube or Netflix, I find that upon exiting the fullscreen video and going back to normal screen, Firefox's window… (read more)

When I click the fullscreen button on a video, such as YouTube or Netflix, I find that upon exiting the fullscreen video and going back to normal screen, Firefox's window size is now maximized, when it was a smaller window before clicking the fullscreen button.

I am running Ubuntu 21.10 and I don't recall having the issue in previous versions.

Asked by Anthony 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Firefox can't load websites but other browsers can

Loading a web page stopped in the middle. I have checked my internet connection: OK. After that no one web pages was opened in the firefox browser. I have opened Chrome a… (read more)

Loading a web page stopped in the middle. I have checked my internet connection: OK. After that no one web pages was opened in the firefox browser. I have opened Chrome and everything worked well , web pages has been opened.

I have purge firefox installation (apt purge firefox) and installed again. Not helped. I have switched off all the extensions. Not helped.

I have read and followed the things in the article: https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can Nothing helped.

I am using Ubuntu (Ubuntu 20.04.3 LTS) any idea?

Asked by mila 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

The recent download item open button does not trigger the opening of the folder and if I download a file for a second time it opens/run/user/1000/...

Hello, I was trying to fix this issue on my browser but I was not able to do it. The OS is Ubuntu 20.04.3 LTS 64-bit. Currently, I'm using Firefox version 99.0a1 but I ha… (read more)

Hello, I was trying to fix this issue on my browser but I was not able to do it. The OS is Ubuntu 20.04.3 LTS 64-bit. Currently, I'm using Firefox version 99.0a1 but I had the same issue on version 97. Also, I have this issue on only one of my PCs. As I said in the subject: - The browser freezes the whole PC and I have to force reboot it. (I already disabled the hardware acceleration) - the recent download item open button does not trigger the opening of the folder. - If I try to download a file, the browser ask me where to save it. But if I try to download another one the browser shows me the directory with path /run/usr/1000/... I tried to delete places.sqlite but I received the same result. ... I'm attaching two screenshots also. Thanks a lot!

Asked by Boyan Bozhidarov 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Remember Download lastDir (real file system directory)

Hi, Downloading files to a system directory (Linux) such as /home/me/doc/here /home/me/doc/there Have Ask me where to save files checked. But lastDir is not a real dire… (read more)

Hi, Downloading files to a system directory (Linux) such as /home/me/doc/here /home/me/doc/there Have Ask me where to save files checked.

But lastDir is not a real directory I can navigate, such as /run/user/1000/doc/3dcccd48

This causes the user needs to navigate sometimes very long system directory tree for each successive file download.

In about:config I set:

 browser.download.lastDir 
 browser.download.lastDir.savePerSite	false	
 browser.open.lastDir

But every time these are obfuscated to something like: /run/user/1000/doc/3dcccd48

This introduces about 10 user interactions with mouse/keyboard for each file I download in succession.

How do I get FF to stop obfuscating real system directories for "lastDir"

Really really appreciate the help :)

Asked by tribhuvanji 11 months ago

Last reply by jonzn4SUSE 11 months ago

Can't import data from Chrome on Ubuntu

When I use the import feature on the bookmarks bar Firefox doesn't detect the Chrome browser. I get the following message: "No programs that contain bookmarks, history or… (read more)

When I use the import feature on the bookmarks bar Firefox doesn't detect the Chrome browser. I get the following message: "No programs that contain bookmarks, history or password data could be found."

Asked by tomasantunes 5 months ago

Last reply by jonzn4SUSE 5 months ago

Ubuntu Mate 22.04.1 LTS, FF 108.0.2. config:sync says "Your browser is being managed by your organization."

The Subject says it. I have this line "Your browser is being managed by your organization." in Config under Sync. I am a private user so there is no organization. I wa… (read more)

The Subject says it. I have this line "Your browser is being managed by your organization." in Config under Sync. I am a private user so there is no organization. I want to get rid of this.

I'm trying to troubleshoot why Google Chat will not sound an audible alert while Google Mail does. I can't find any settings that would affect this so naturally I suspect this organization line.

I'm using the Mozilla .deb and not the Ubuntu snap.

Thanks, John

Asked by neonjohn 4 months ago

Last reply by James 4 months ago

Can't access profile after snap update on Ubuntu

Hi, So, it looks like snapd went ahead and updated my Firefox.... Grrrrr Now I'm unable to access my profile information. (passwords, tabs, extensions, history, etc) W… (read more)

Hi,

So, it looks like snapd went ahead and updated my Firefox.... Grrrrr

Now I'm unable to access my profile information. (passwords, tabs, extensions, history, etc)

When I try, I get a pop-up telling me that using an older version if Firefox can lead to profile data corruption. However, I'm trying to use FF version 109.0.1 (64-bit), which should be very new.

How can I get my profile data back?

Thanks in advance,

Mike Diehl.

Asked by mdiehl 3 months ago

Last reply by jonzn4SUSE 3 months ago

Firefox snap permission denied

Hi, I've been struggling with this for months and can't find an easy solution or a good explanation. I'm running Ubuntu 22.04 pretty basic, I don't have many custom repos… (read more)

Hi, I've been struggling with this for months and can't find an easy solution or a good explanation. I'm running Ubuntu 22.04 pretty basic, I don't have many custom repositories enabled or anything, just a few additional packages like slack, Teams or Chrome. Ubuntu switched Firefox to snaps as well, and I can't get internet access with it. The error message is:

--- May 12 12:16:20 nuc kernel: [12948.381392] audit: type=1400 audit(1683886580.562:131): apparmor="DENIED" operation="open" profile="snap.firefox.firefox" name="/etc/fstab" pid=7731 comm="firefox" requested_mask="r" denied_mask="r" fsuid=1000 ouid=0 May 12 12:15:43 nuc rtkit-daemon[1030]: message repeated 3 times: [ Supervising 10 threads of 4 processes of 1 users.] May 12 12:16:20 nuc dbus-daemon[790]: [system] Activating via systemd: service name='org.freedesktop.hostname1' unit='dbus-org.freedesktop.hostname1.service' requested by ':1.175' (uid=1000 pid=7731 comm="/snap/firefox/2645/usr/lib/firefox/firefox " label="snap.firefox.firefox (enforce)") ---

Simply stopping (and aa-teardown) doesn't work at all, Firefox doesn't even start without apparmor running. I'm not an expert with apparmor, but I wanted to set in complain mode instead enforce, but I'm struggling with that, too. I didn't touch the /etc/hosts file, the error message is a little different on another Ubuntu 22.04 computer I use, there it complains about permission denied for the resolve.conf. So I'm asking the community, how do you deal with this? Searching the web gives me all kinds of ideas, but none of them work. Could anyone help me out here?

Thanks!

Asked by russian_roulette 3 weeks ago

Last reply by jonzn4SUSE 3 weeks ago