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For some reason, I am getting message that the Certificate for server is not valid (etc.). I can not get or send my emails as of this morning. Is there something I can do to resolve this issue?

Hello Frinds!

Please help me find a solution to a fatal Thunderbird crash that erased the Inbox folder and its subfolder structure. All emails have disappeared, and the cause is unknown. Tried "View" but did not help. Didn't find any local program tools to restore the before-crash-state.

Here are the details:

1. The incident happened due to a random, uncontrolled cursor movement in the bottom left corner of the program window using the "drag and drop" feature. There was no clicking involved. Or maybe it was a coincidence: happened when Thunderbird was upgrading.

2. The current version of Thunderbird Portable is:128.10.0esr on Windows 10 Home.

3. As a result of auto backup creation on the day of the crash, the backup was overwritten by the corrupted original.

4. The size of the main folder has not changed, so I believe the files needed for recovery are still available.

Is it possible that this disaster is the result of a version update? So so far, Thunderbird worked seamlessly.

Looking for help. So far, I have not been able to find a solution, including with the assistance of AI. Thank you in advance.

Best, Max

Hello, All of a sudden when turning Thunderbird on, I have found that all messages in my Inbox have gone ( except a few for last day or two). Looking around Thunderbird I have found all Inbox emails have bee dumped into my Trash folder! Please help - how can I get emails back where they belong and get Thunderbird back into working order? Very grateful for any help' Thank you, kindest regards Brian Benger PS where will I get your reply if my email not working??

Just installed Thunderbird on a new computer. I'm a long-time user, supporter, donator to the team. I just donated again. Now I get an "in your face attempt for donations" that I don't appreciate. It has to be removed every time I load mail. How do I get rid of this?

Dear Customer Support

I am writing to ask about Thunderbird.

Creation of "global-messages-db.sqlite" is not completed After reinstalling it, it doesn't seem to be created properly. Before the reinstallation, it was a 3GB file. The file is created up to about 10MB, but it doesn't progress any further than that. Is there a way to solve this problem?

Thank you, Akira

Thunderbird does correctly mark emails I choose as spam spam. Problem is, TB fails to move these marked-as-spam emails to the selected spam folder. I've searched for cures here but nothing helps. Now what Mozilla??? See attached pics...

Everything was working fine till we lost power yesterday. I used my iPhone as a Hot Spot to get emails, but couldn't send them. Power back and our server, but still not able to send emails. I have tried setting up a new security key and deleted my email account and rebuilt it with no change. Very frustrating! I need to be able to send emails out. Soon! Attached are the messages I get. Nothing works. Window 11 Pro

Gene Klco

I downloaded 138.0. I can get email and reply to them but can't start a new message. New message button does nothing. I don't have any add-ons. This is the newest version I believe. Any suggestions?

d

"Open message in conversation" is no longer listed when I right click on an e-mail.

So I started investigating. Rebuilding the Global Database was suggested as a solution. So I deleted the "global-messages-db.sqlite" file (66MB), and started TB again.

Now the database starts rebuilding. I follow the status in the Activity Manager. It's stuck at: "Indexing messages Determining which messages to index in Inbox/+ 2023/+ Pantoon/+ Algemeen - Yannig.eu"

So I backup this folder "Algemeen", delete it from TB, and restart TB. Now the Indexer is stuck at the next folder. I once again backup, delete and restart. Now the indexer is stuck at the next folder in the list, and so on.

Any advice on how to break this cycle and get TB do index succesfully?

When I download my mail from the server, my system sends a password to verify who is downloading the mail. Where, on my end, is the password located. I have forgotten what it was and want to also access my account from my phone. Need to know what it is, not change it. Thanks Charlie TB 38.5

When we moved, our internet service provider did not provide service at the new address. As a result, they killed my IMAP email account I had for more than 20 years. There is a Thunderbird profile folder located in Users\name\AppData\Roaming\Thunderbird\Profiles\********.default-esr\ImapMail\. It is 49GB in size. How do I get Thunderbird to access this folder and these emails? Do I rename it and/or move it to a different location? Please help. Thanks.

Hello,

My Windows version of Thunderbird is missing my global folders ("Saved"). It appears in my Android version of Thunderbird.

Attached are screenshots of the available folders for the email account's webmail app, Thunderbird Windows & Android.

Hello, every time I want to send or accept a message Thunderbird keeps asking me to enter my password. This is very irritating, although I activated the option 'Remember password' during the set up of my mail address. Can you help me with this? Thanks.

Hello, I've installed Thunderbolt and added my Outlook account. However, none of the folders I created in Outlook have been copied over. Only the standard built-in folders e.g inbox, junk, sent etc were setup in Thunderbolt with all the mail from the other folders in the inbox. This is not very helpful.

How do I set up the Thunderbolt account so that the folders (and contents) are matched with the folders (and contents) in Outlook? Thanks

After a reboot of my computer (Win11) I cannot open any locally stored Emails in Thunderbird (138.0.1) any more.

These Emails can be seen in the message list in their folders but do not open any more in preview nor can I open them. Also trying to move them to another folder does not work, nor can I forward them by right-clicking and select "Forward message".

On the hard disk the data is still in the profile folders and I can open them with a text editor.

I already tried copying the profile to another folder and open it with a new profile. The same result.

A re-installation also did not solve the problem.

Many thanks for any suggestion how to solve this issue

Hello,

interesting behavior with a CalDaV calendar entry/date.

Scenario: Create a calendar-entry (date) with an alarm-setting (1h before...). Wait until the new entry is synced to the CalDAV server, in my case a Nextcloud. Close TB. Got to the Nextcloud calendar, or to and other client with that CalDAV Calendar, and remove the alarm, I do frequently in case the date paste... Start TB. After sync of the calendar, TB is telling you, that the date was changed at the server and asked "how to handle the detected conflict" (see screenshot). But 1. it isn't a conflict, just a normal change, which should change the local, "old" date 2. acting on the conflict resolution by pressing the button "Skip changes, load new" (Änderungen verwerfen und neu laden), I'm expecting to get the server version exchanging the local, old one... It does not: The local version will stay with the alarm. These date will not sync to server until TB is restarted. The alarm is now back on the server.

If the alarm is removed at the server (or on another client) while TB is running, the alarm is removed locally as "normal" change by synchronization...

I guess it is a bug!?

I'm using TB Version 128.4.3esr; build-id: 20241108210256 on Windows 11 (64bit). But this is also with TB under Linux (ubuntu, mint)

Gruss Ralf

W11 rig. TB updated today to 138.0.1 (64bit). All message on inbox show up ok, but all messages on the local folders are blank.

But I can access all email in all folder from my W10 rig which is running 128.9.1 esr so I know the msr files etc are not corrupted. This is only happening on the w11 rig

Repair approach makes no difference when tried through the w11 rig. Have rebooted w11 computer, reloaded TB several times. No change.

Need suggestions to get the W11 rig working with all messages. Thanks

My calendar reminders in the reminder window time out and disappear after a month. I want to keep them indefinitely and dismiss them myself manually. How can I do that?

Hi. I am trying to set up thunderbird on a new travel computer using gmail accounts. I enter the username and password and press done and it brings me to a screen saying thunderbird wants to access your google account, telling me to press allow. But there is no allow button to push (see screen info below). I have changed my accessibility settings to see the full screen but there is still nothing. I can't do this without an allow button. Help!

Mozilla Thunderbird Email wants to access your Google Account undefined <redacted>@gmail.com This will allow Mozilla Thunderbird Email to: More info Read, compose, send, and permanently delete all your email from Gmail Click for more information More info See, edit, download, and permanently delete your contacts Click for more information More info See, edit, share, and permanently delete all the calendars you can access using Google Calendar Click for more information By clicking Allow, you allow this app and Google to use your information in accordance with their respective privacy policies. You can change this and other Account Permissions at any time.