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Thunderbird crashes @ nvwgf2umx.dll on startup on old Win 7 Ultimate machine
Guys hello! I was using thunderbird for my mails on windows 7 on an old machine..Recently it started crashing on startup..I checked for solution on google then i found ou… (read more)
Guys hello! I was using thunderbird for my mails on windows 7 on an old machine..Recently it started crashing on startup..I checked for solution on google then i found out i could start with safe mode only...(i wasnt using any addons so disabling them had zero effect)
Because i didnt want to continue with safe mode only, So i zipped my profile folder and created a backup.. Then i downloaded Thunderbird Setup 91.5.0.exe and tried fresh install with deleting the old profile directory...
Now thunderbird doesnt start even with 0 profile..It doesnt start with safe mode too ! I cannot even go to profile manager (thunderbird.exe -p )
I dont know what to do!
I have found crash id but i cannot understand what the problem is! Can anyone help ?
(also posted in https://www.reddit.com/r/Thunderbird/comments/s7v29j/thunderbird_crashes_on_startup_on_old_win_7/ )
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