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I reset my computer. When I reloaded Firefox and tried to sync my bookmarks and passwords, the password I had written down to sync into my Firefox account did not work. I saw that if I reset it, my bookmarks and passwords MIGHT be lost. Then I discovered it was possible to create a Recovery Key to retrieve them, but guess what, you had to sign in to your account to get one, which, of course, I could not. I tried to find a help phone number, but you guessed it, no luck. I then took the chance and changed my password and all of my passwords and bookmarks are gone. Would it not be possible to talk to someone who could help me access the passwords and bookmarks? They must still be on a server somewhere.

I cannot find any mention of how private the information is that sync saves on the Mozilla computers. These data would seem to be gold to a data miner.

You should publish a Privacy statement regarding off-site Sync data and under what conditions it would be released to anyone for any purpose. How soon will it be "shared" with third-party "partners" in order to enhance my "online experience"?

Your current Sync information is totally silent on this question.

Dick Flanagan

So X-Marks announced it is shutting down. If I want to switch to Firefox Sync, is there something special I need to do, or can just remove the X-marks add-on and simply start using Firefox Sync?

At the bottom of the About Firefox version 3.6.1 box is the following:

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.10) Gecko/20100914 Ant.com Toolbar 2.0 Firefox/3.0.7,

Today I got a message from www.xmarks.com that it is going to stop it's bookmarks synchronization service "XMARKS" add-on firefox from 10th Jan 2011. How should I import my stored bookmarks on www.xmarks.com to "FIREFOX SYNC" add-on? I could not find any option to import it in TOOLS -> SYNC -> PREFERENCES. Neither it's mentioned on xmarks.

Or probably it gets synchronized automatically?

Whenever I try to install Firefox Sync, it tells me "You are currently using Firefox 3.0.13," won't install, and suggests that I upgrade. However, I'm using Firefox 3.6.10, so I don't know how to resolve this. (Yes I tried downloading and installing the upgrade... this is still the result.) Any ideas?

Hi, I just transferred over from xmarks at their suggestion. I have a few questions about how the sync works. I have two computers and an iphone that I'd like on my network. As far as I can understand, I set up three device names under one username. However, does this mean that when I merge my files from home with my files from work, the next time I sync my work computer it will have all my bookmarks from home as well? And will both my work and home bookmarks bog down my iphone? What about sharing bookmarks across computers? If I find a bookmark while at work that I'd like to move to the home computer, can I do that? Alternatively, are all the bookmarks kept seperate from each other, each sync registered under the device name, and the bookmarks never see each other? How would I move SOME of my bookmarks onto the iphone or another device? In otherwords, is there a way that I can control which bookmarks, passwords, etc are passed and merged on seperate computers? How would I do that? Thank you very much for taking the time to read my query. Hope to hear from you soon and learn more about how this program works!

Well, I got the impression from your original instructions that I would be able to set my own "secret phrase", but the screen pictured in the instructions page never appeared. I got instead another screen with a "Firefox Sync Key" which I was required to print or save.

Is this key the same as the secret phrase you mentioned? If so, can I change it? If not, how do I get to create a secret phrase?

Hi,

I have set up a Firefox Sync account lately. Yesterday, I backed up my laptop but forgot to back up the sync. Now, I can't set up the Firefox Sync service anymore, as my email address has already registered but don't have a sync key to access.

I would like to know how to reset the sync key.

Thanks :D

That's probably a stupid one, but I cant find a way to use Firefox Sync to see the open tabs on another machine. The plugins are working properly, the 'sync tabs' opt is checked and I've already tried the icon on the message bar [left and right buttons], the menu item for the plugin on tools, the tab on preferences and search the documentation and google... any help would be apreciated.

If I ever find myself in a situation where I can't download a copy of Firefox onto the computer I am using (i.e. at a public computer in a library, for instance), can I access my Firefox bookmarks and other data via a Firefox webpage accessed via a non-Firefox browser?

How to check whether my data is synchronized in firefox 4 beta 7 because now sync is included in firefox button.

And also where the status bar has instead addon bar is added. What's the purpose of addon bar???

The other day, Firefox Sync scrambled most of my bookmarks and I need to know if there is a way to restore a copy of my bookmarks from a point in the past. Thousands of bookmarks, all organized into folders, are now "loose" and unsorted. If I have to restore all of them, it would take weeks.

Has anyone else experienced this or have a solution?

My sync key used to be 12 characters, no dashes (xxxxxxxxxxxx). After uninstalling and reinstalling FF 3.6.13, Sync 1.6.1 refuses my 12 character sync key. I discovered, that sync keys for all users have been switched to 31 characters including 5 dashes (x-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx). How do I get the new sync key? I have no PCs connected to Firefox Sync anymore but Firefox Home and 360 Browser on my iPhone sync successfully. Unfortunately on the iPhone I cannot display the currently used sync key. Is there a way to convert the old sync key to the new one? I need the bookmarks saved in my Sync account. Thanks for your help!