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  • Archived

Sync is creating folders/bms that existed in the past or never existed

FF 72.0.1 for Windows. See if I can explain this problem. I migrated Chrome bookmarks to a new profile on my desktop. I cleaned up the migration bookmarks and saved to… (read more)

FF 72.0.1 for Windows. See if I can explain this problem. I migrated Chrome bookmarks to a new profile on my desktop. I cleaned up the migration bookmarks and saved to an html file for a backup. I also created a new profile on my laptop that I did attempt to sync with the desktop which was when I first noticed issues with the synced bookmarks/folders.

RIght now I have sync turned off on both machines and am concentrating only on the desktop. I deleted all the bookmarkbackups directory files and deleted places.sqlite and imported the saved html file to get the desktop where I want it. However, when I turn sync on (with sync turned off on the laptop) it adds folders and bookmarks, some of which were NOT there in the Chrome migration and some duplicates that I had created on the laptop. Deleting the WEAVE directory makes no difference. I don't know where this information is coming from, whether cache or ff backups, but I want to have a clean set of bookmarks, that I can sync to a clean laptop.

Can someone please tell me where this previously synced (some not) information is coming from so I can delete and start from scratch.

Asked by dmcmillen 2 years ago

Last reply by MA 2 Oliveira 2 years ago

  • Archived

Recover Firefox password without losing bookmarks and saved logins

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my … (read more)

I've been using Firefox to store logins and passwords and manage bookmarks on one computer for 10 years+. I always just opened a browser, clicked "tools" then went to my saved passwords. Today I got a new computer and wanted to sync with my Firefox from the old computer. The old computer is asking for a Firefox password, which I don't have (I've tried everything I can think of but I set it 10 years ago). I searched for help online and tried setting a "Master Password." Now, despite entering the EXACT password I selected, it is saying it's wrong and I'm locked out of all of my saved logins on the original computer as well.

I have a secondary email but nothing seems to generate a recovery email (yes, I am stupid and didn't enable recovery key and now I cannot do it because I don't have the password). Is there any way for me to get back into my saved logins? I am using the old computer to work from home and cannot complete any work now. The company sent me a brand new laptop, but all of my logins and passwords are on the old computer tha now wants a master password.

Asked by rl.witter 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Logged in with my account after format. Did a password reset. No Bookmarks or passwords or anything. Account is correct. What happened?

Fresh windows install. I download firefox, I try to login with my account, the only account I have in firefox. I reset the password, cause I had forgotten it. Finally, I … (read more)

Fresh windows install. I download firefox, I try to login with my account, the only account I have in firefox. I reset the password, cause I had forgotten it. Finally, I login. No bookmarks, no passwords, no data whatsoever. It does not sync. Last time I did a format, I remember crearly, logging into firefox account and instantly everything got synced, like in a minute. What is going on? Why are there no data in my profile? Where is all my bookmarks and passwords? What do I have to do to get my bookmarks and passwords back?

Asked by koutrasantonis 1 year ago

Answered by koutrasantonis 1 year ago

  • Archived

Android Firefox can't login

I can login to post in this Demoncrat filthy forum, but I can't login into Firefox Sync in Android because it says my account is blocked. Crappy management, crappy softwa… (read more)

I can login to post in this Demoncrat filthy forum, but I can't login into Firefox Sync in Android because it says my account is blocked. Crappy management, crappy software.

Asked by heitor1 8 months ago

Last reply by Seburo 7 months ago

  • Archived

Dual boot (Win7 & openSUSE TW) ZBook-17-G2-Tumbleweed

The machine name ZBook-17-G2-Tumbleweed is not showing in Sync Tabs. Firefox has lost all my tabs a few time in the past 2 weeks and when I opened the sync tab to bring … (read more)

The machine name ZBook-17-G2-Tumbleweed is not showing in Sync Tabs. Firefox has lost all my tabs a few time in the past 2 weeks and when I opened the sync tab to bring the tabs back the machine name is not there and all my open tabs are gone.

Firefox 82.0 (64-bit) Operating System: openSUSE Tumbleweed 20201104 KDE Plasma Version: 5.20.2 KDE Frameworks Version: 5.75.0 Qt Version: 5.15.1 Kernel Version: 5.9.1-1-default OS Type: 64-bit Processors: 8 × Intel® Core™ i7-4810MQ CPU @ 2.80GHz Memory: 31.0 GiB of RAM Graphics Processor: Mesa DRI Intel® HD Graphics 4600

Asked by jonzn4SUSE 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Can't activate two-step-authentication

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication… (read more)

I try to add the two-step-authentication to my account, but when I scan the QR-code and enter the generated security code I get the error message "two-step-authentication required"; so it tells me I have to enable two-step-authentication before I can enable two-step-authentication?

Asked by Anthesnatidis 1 year ago

Last reply by cor-el 1 year ago

  • Archived

My passwords disappeared

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "s… (read more)

I've woken up to discover that my passwords have all vanished. My bookmarks are available. My usernames are suggested, but my passwords have all disappeared. I checked "saved passwords", and it's totally empty. I really hope it's fixable. I've always proceeded with auto-fill. There are passwords I haven't manually typed in over three years.

Asked by Brandonheatu 1 year ago

Last reply by aditya81028 1 year ago

  • Archived

Having trouble removing all synced Firefox data to start fresh

I've been trying to start a fresh installation of Firefox on my desktop PC....both to start over, and also as part of troubleshooting a bug, and I'm having trouble figuri… (read more)

I've been trying to start a fresh installation of Firefox on my desktop PC....both to start over, and also as part of troubleshooting a bug, and I'm having trouble figuring out how to stop all my synced Firefox Sync data in Accounts from downloading and overwriting my fresh installation's default settings/bookmarks/add-ons/plug-ins/etc. What happens I go through an entire routine to first uninstall my current installation of Firefox, then delete every trace of my old profile data that I can find, then reinstall Firefox, set it up as desired, and log into Firefox Accounts to sync my new configuration. What happens instead is my old synced config downloads to my local Firefox and overwrites all my settings. I don't want to delete my Firefox Accounts account, I just want to make my new profile overwrite the synced one after I'm done setting it up.

Things I've tried: -Signing out of my Firefox account on my old installation and selecting the option to delete my old synced data. -As many different combinations of refreshing Firefox+clearing all of my browsing history data+signing out of Accounts & deleting my synced data......as I can think of, prior to uninstalling, and again after re-installing Firefox. -Logging into Firefox Accounts on my phone to confirm the deletion of my synced PC config


The last two options I can think of are to make sure *all* of my saved data in Accounts - across all of my devices and not just my PC - are deleted, and to try using the Profile Manage to create a new profile and upload that to Accounts........but I wanted to get someone else's input, as I've already burned several hours trying to figure this out.

Asked by AndysSeveredHead 10 months ago

Last reply by AndysSeveredHead 10 months ago

  • Archived

Firefox Sync just updated my bookmarks to how they were in 2016

I've had a smooth ride with firefox sync for a few years now and I have admired how quick and safe it has been. I was a long time xmarks user. However today it went off t… (read more)

I've had a smooth ride with firefox sync for a few years now and I have admired how quick and safe it has been. I was a long time xmarks user. However today it went off the rails. I booted a virtual machine for the first time in years and while on that vm I used firefox. That copy of firefox had never had sync enabled and the bookmarks were very old. I uncautiously turned sync on, thinking that it'd favor the current bookmarks over years old bookmarks. Nope. Now I find all of my active instances of firefox (all windows flavors) have bookmarks from 2016. Two things.

  1. 1 What's the best way to restore my current bookmarks? I have backups from last night and maybe even more recent. I know how to restore bookmarks...but I'm concerned that sync will just repeat the same error and adjust to the 2016 set.
  2. 2 How did this happen? I have gotten to trust sync so much that I just enabled on the old firefox without taking any precautions. That was probably a mistake plain and simple - sync is complex and that sort of gap in dates could be unanticipated. But still it seems odd that sync would favor an ancient set over the current set.

Firefox is a great browser and sync is part of that greatness. Thank you mozilla.

Asked by sparrowtwo 10 months ago

Last reply by sparrowtwo 9 months ago

  • Archived

Firefox Sync not working on new phone

I got a new phone (new model as the old one - a replacement) and set up Firefox Sync on it. However, I haven't been able to get my Sync account to fully recognize this ne… (read more)

I got a new phone (new model as the old one - a replacement) and set up Firefox Sync on it. However, I haven't been able to get my Sync account to fully recognize this new phone.

When I go to Settings > My account and select "sync now", nothing ever happens. It always says "last synced: never". Bookmarks aren't synced. I can't change what syncs with the new phone, as they're greyed out (perhaps since it doesn't think the new phone ever synced?). When I try to go to the Synced tabs menu (next to the open tabs and private tabs), it just says "please enable tab syncing". Pressing the "Sync" button will make it say "Syncing..." but nothing changes.

I can change the name of the new phone in my account, and this is recognized by other devices synced to my account.

I had taken off my old phone from the sync account. I thought something was weird with my account. I tried adding the old phone back on and... it works fine. Bookmarks sync, tabs can be sent.

I've already tried: Clearing Firefox app cache on new phone = didn't work. Uninstalling Firefox and reinstalling it on the new phone. Signing into Sync again. = didn't work. Signing out of all devices on my Sync account, then signing in to my main computer and then new phone = didn't work.

What is wrong with this new phone?

Asked by sesca3 6 months ago

Last reply by Seburo 5 months ago

  • Solved
  • Archived

Lost all my Google account passwords from stored passwords on firefox

I store passwords on firefox account and use sync to share passwords across devices. I did not delete any passwords on any device. recently, I saw that only google accoun… (read more)

I store passwords on firefox account and use sync to share passwords across devices. I did not delete any passwords on any device. recently, I saw that only google account passwords are missing and rest passwords are intact in saved passwords. my google passwords have been stored since a long time. all my old and recent stored passwords are shown in firefox but only my google account passwords are gone on all the devices. I tried login-backup.json but there is no change in passwords shown. need help.

Asked by vvons 6 months ago

Answered by jonzn4SUSE 6 months ago

  • Archived

I can't sign in to firefox for some reason,

Already tried resetting, restarting with addon disabled, refreshing and updating The login page just keep loading and loading Been happening for the last 2 weeks or so P… (read more)

Already tried resetting, restarting with addon disabled, refreshing and updating

The login page just keep loading and loading

Been happening for the last 2 weeks or so

Pls help/tip

Asked by rafi_156 2 years ago

Last reply by rafi_156 1 year ago

  • Solved
  • Archived

ALL my Firefox synced data is lost

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail. I had a Windows 10 update issue so I decided to format my PC. My sync… (read more)

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail.

I had a Windows 10 update issue so I decided to format my PC. My sync was enabled and all data was synced normally. I went ahead and formatted it, and installed a new copy of Win 10, and all softwares, including FF. Now after syncing for over an hour, I cannot find anything. No history, no bookmarks, no logins, nothing.

This is definitely something to do with your update. I cannot figure anything else out. How can I get my old data back? This is absolutely ridiculous and frustrating.

I have 2 other laptops with FF synced, but they aren't booting up either because of hardware failures. I cannot risk turning them back on, and loosing my FF data from those laptops.

Please advise, how to access my cloud data on FF, or should I switch over to Google chrome because of your incompetency?

Asked by mal1k 1 year ago

Answered by Wesley Branton 1 year ago

Unsync my Firefox account from someone else's computer from a distance when no password was required

Hi. I was visiting someone and while I was there, I synced my Firefox account to his computer so I could do my personal business on it. I had it set up so I didn't need t… (read more)

Hi. I was visiting someone and while I was there, I synced my Firefox account to his computer so I could do my personal business on it. I had it set up so I didn't need to log in before using Firefox, though. I've seen instructions for how to unsync a device at a distance that advise one to change one's Firefox password, but I am not sure whether this would work in my case since I didn't have things set up on the other computer to require a Firefox password. If I changed my password, would the other computer revert to requiring a password to open Firefox?

The second part of the instructions I read advise one to also change all one's other passwords: "If you don't change the passwords for things like your bank account, it would still be possible for someone else to log into your account on your lost device." I don't understand why this would be the case. Since I have over 200 passwords, this would also be completely impractical for me. Could someone please shed some light on this matter? Thanks.

Asked by Firefoxhunt 2 weeks ago

Last reply by Firefoxhunt 1 week ago