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Lost Primary Password in Thunderbird version 102, directions don't work

I forgot my primary password in TB 102... None of the directions have helped me to remove the present primary password. warning, I am 70 and need hand holding directions.… (read more)

I forgot my primary password in TB 102... None of the directions have helped me to remove the present primary password. warning, I am 70 and need hand holding directions. The directions I have found so far have to do with an earlier version. Specifically, this does not exist in my version of Thunderbird: "Starting from the app menu button ≡ or the main menu, choose Tools -> Developer Tools -> Error Console."

Asked by patnp 1 day ago

Last reply by gp 20 hours ago

password shows different on fuirefox but its correct. the same password on a website i use is Coco*#2010 but on firefox it will not recognize the password

i have account on hibid nc and you login with a email address and a password but on firefox even though the password is correct it says the password is incorrect but on c… (read more)

i have account on hibid nc and you login with a email address and a password but on firefox even though the password is correct it says the password is incorrect but on chrome and edge it lets me login with the password and email. firefox will absolutely not let me login even though everything is the same. plus firefox will not let login into my bank account but chrome and edge will.

Asked by 1996ram 20 hours ago

Last reply by Dropa 20 hours ago

How do I turn off "Use your google account to sign in to" pop up?

I've checked my google account - this setting is turned off. I am not signed into any accounts on firefox android - so why does it pop up on random sites? It's even doing… (read more)

I've checked my google account - this setting is turned off.

I am not signed into any accounts on firefox android - so why does it pop up on random sites? It's even doing it on porn sites?

How do I stop it? It's annoying, intrusive and who wants google to sign into everything for them? Huge security flaw.

If I use Yandex browser or Opera - no pop up, so it's definitely a Firefox Android thing.

Asked by tinpilk 22 hours ago

Last reply by George Kitsoukakis 21 hours ago

One email account wont send from one device

We have different email accounts that we use on various devices. One account (which used to work), will now not send from my mac. The other accounts send from this mac an… (read more)

We have different email accounts that we use on various devices. One account (which used to work), will now not send from my mac. The other accounts send from this mac and I can send from the problem account on my android phone and ipad. It also works fine if I log in to gmail's website.

The problem account receives emails fine.

It says that my password is wrong, but I've tried many times to put in the correct password but nothing changes. I've even tried changing the password but still the same outcome.

It used to work fine and then one day just decided it didn't want to anymore. The only way round it is to save it to drafts and then send it on another device.

I'm using Thunderbird 78.14.0 (64-bit) which my about says is up to date. The problem computer is Mac OS 10.9.5. Yes I know it's old, but as I say the other accounts run fine.

If anyone can suggest something to try can you please write in laymans terms.

Thank you.

Asked by vowlesaj 23 hours ago

Last reply by david 21 hours ago

I want to put Zscaler Root CA certificate for web access by terminal

Hi Team, I'm using the Zscaler in my network, when I use the Firefox, appear the error: "Software is Preventing Firefox From Safely Connecting to This Site www.googleadse… (read more)

Hi Team, I'm using the Zscaler in my network, when I use the Firefox, appear the error:

"Software is Preventing Firefox From Safely Connecting to This Site

www.googleadservices.com is most likely a safe site, but a secure connection could not be established. This issue is caused by Zscaler Root CA, which is either software on your computer or your network.

What can you do about it?

www.googleadservices.com has a security policy called HTTP Strict Transport Security (HSTS), which means that Firefox can only connect to it securely...." Picture 1

I have root certificate in path: /usr/share/ca-certificates/mozilla$ Picture 2

I run the command for updates CA but it doesn't work: sudo update-ca-certificates

Errors keep popping up.

The certificate not appear in the Certificate manager > Authorities Picture 3

But if I open the firefox > Settings > Privacy & Security> Certifcates > View Certificates > Import And I import the certificate ZscalerRoot.crt and I mark the option "trust this CA to identify websites" the firefox works, and I can open the site without error message.

Picture 4

And the certificate appear in the manager certificate: Picture 5


How can I put the command terminal certificate, which I have on hundreds of machines?

Note: I need to put the certificate only for internet access.

Asked by walter.sena.m 1 day ago

Last reply by jscher2000 - Support Volunteer 22 hours ago

Google cross-site login stays signed-in

I have FF setup to forget all data after being closed except for a couple of websites. No Google properites are included in the list. After logging FF has also been logge… (read more)

I have FF setup to forget all data after being closed except for a couple of websites. No Google properites are included in the list.

After logging FF has also been logged in to all Google properties; google.com, gmail, etc. If I close the browser and reload it all cookies should be dumped but, if I visit google.com somehow I'm logged back in.

"Settings > Privacy & Security > Delete cookies and site data when Firefox is closed" should mean I'm reset to a somewher zero state, yes?

TIA for any help

Asked by Nathan 1 day ago

Last reply by jscher2000 - Support Volunteer 22 hours ago

Can't send email with certain attachments

The shop I work at use Mitchell 1 manager to email our customer estimates and now one of our 3 computers does this and we can't email from it. Mitchell says it's not on t… (read more)

The shop I work at use Mitchell 1 manager to email our customer estimates and now one of our 3 computers does this and we can't email from it. Mitchell says it's not on there end but thunderbird is the problem and Firefox/Mozilla offer no support system except the community.

Asked by RYECKARD 1 day ago

Last reply by sfhowes 1 day ago

cache clearance

I have set firefox to clear the cache on shutdown. It does not work. Every night I shutdown and reopen in order to clear the cache manually. It does not work. I was alway… (read more)

I have set firefox to clear the cache on shutdown. It does not work. Every night I shutdown and reopen in order to clear the cache manually. It does not work. I was always left with 38kb. Now it's 63kb. What can I do other than dump firefox and find an alternative browser?

Asked by wulliehughes5 2 days ago

Last reply by Dropa 1 day ago

Google login request

Why i am suddenly getting Google log-in requests when I first open some websites in my Firefox browser on Mac OS Monterey? This was not happening before; it has started i… (read more)

Why i am suddenly getting Google log-in requests when I first open some websites in my Firefox browser on Mac OS Monterey? This was not happening before; it has started in the past couple of weeks and is extremely annoying. I do everything possible to stop providing Google with any information about me. One of the ways I thought I was doing that was by using the Firefox browser. But apparently not, since Google is able to infiltrate the browser and ask for a sign-in. It is not possible that Google is doing this without Firefox/Mozilla awareness of it.

Asked by bexyo 2 days ago

Last reply by Terry 2 days ago

Import personal certificate

With the latest upgrade to Firefox 107.0 there is no option any more to import or manage certificates. Going to Settings/Privacy & Security/Certificates and selecting… (read more)

With the latest upgrade to Firefox 107.0 there is no option any more to import or manage certificates. Going to Settings/Privacy & Security/Certificates and selecting View Certificates results in a window showing installed certificates with only OK button at the bottom of the window. No option to import, delete, save or anything else. OS: OpenSuse Linux 64bit

Asked by krpan2002 1 week ago

Last reply by bart17 2 days ago

Credit Card Autofill Not Displaying

I've reviewed the notes in this post however it has not helped. For some reason the "Autofill credit cards" section does not display in my settings and autofill for CC do… (read more)

I've reviewed the notes in this post however it has not helped. For some reason the "Autofill credit cards" section does not display in my settings and autofill for CC does not work. I have the following config:

extensions.formautofill.creditCards.supported = on extensions.formautofill.creditCards.available = true extensions.formautofill.creditCards.enabled = true extensions.formautofill.creditCards.hideui = false extensions.formautofill.creditCards.supportedCountries = US,CA,GB,FR,DE

What else can I try? I am located in Canada, and am using FF version 107 on Windows 11

Thank you

Asked by user4321 2 days ago

Last reply by jonzn4SUSE 2 days ago

Lost recovery Application

I am connected on my firefox account on both my computers but I am unable to connect the same account on firefox mobile. This is because I don't have access to the two-st… (read more)

I am connected on my firefox account on both my computers but I am unable to connect the same account on firefox mobile. This is because I don't have access to the two-step authentication app that I do not remember even setting up. I have access to my email associated with the account and I have 10 digit recovery codes but none of them worked to recover my account.

So I am not locked out but I am unable to connect on new devices because I have no idea what app I used to set up 2 step authentication.

Asked by jc_ben 2 days ago

Last reply by Dropa 2 days ago

No option to save credit cards in Firefox 107

Hello, I cannot save my credit card number in Firefox, in Settings I don't even have the option to save them and the directions in the Firefox help don't work. #2 below t… (read more)

Hello,

I cannot save my credit card number in Firefox, in Settings I don't even have the option to save them and the directions in the Firefox help don't work. #2 below there is no Forms and Autofill section in the settings let alone a credit card option.

  1. Click the menu button Button and select Settings.
  2. Click the Privacy & Security panel and scroll down to the Forms and Autofill section.
  3. Click the checkbox next to Autofill credit cards to turn it on, or uncheck the box to turn it off.

Any help to what's going on would be great.

Firefox 107 (64-bit) on Windows 11

Thanks, Luke

Asked by Luke 3 days ago

Last reply by TyDraniu 3 days ago

Tracking Location

suddenly today I can't login into any of my gambling websites. I have tried to turn shit off but still can't get in. It all works on google, guessing they are tracking me… (read more)

suddenly today I can't login into any of my gambling websites. I have tried to turn shit off but still can't get in. It all works on google, guessing they are tracking me more/easier. I have used Mozilla for years. Please don't email me how to fix it. Just fix it or I will be forced to switch.

Loyal cusotmer

Asked by stomany 4 days ago

Last reply by TyDraniu 3 days ago

Firefox 107.0 stops adding a second security key to Yahoo or Google

I am trying to add a second security key (Yubikey 5) to my 2FA accounts on Yahoo and Google. The first key was added a year ago. No problems. Now I try to add the seco… (read more)

I am trying to add a second security key (Yubikey 5) to my 2FA accounts on Yahoo and Google. The first key was added a year ago. No problems. Now I try to add the second key I get a message from Firefox saying to continue or cancel, but only find a cancel button. If I press Cancel, operation fails. If I press Continue or Cancel in the website dialog (outside of Firefox message box) it also fails. I attach screen shot. The error is similar for both Yahoo and Google, but slightly different. I show the Google one.

Firefox 107.0, MacOS 11.7.1

Asked by Richard Brewster 3 days ago

Last reply by Dropa 3 days ago

Changing SMTP authentication to OAuth2

I am on Thunderbird 102.5.0 (32-bit) The authentication of my University of Glasgow e-mail account has to be change to OAuth2. I have tried to do so but there is a proble… (read more)

I am on Thunderbird 102.5.0 (32-bit) The authentication of my University of Glasgow e-mail account has to be change to OAuth2. I have tried to do so but there is a problem. When I try to change the Outgoing Server (SMPT) from Normal Password to OAuth2, the drop menu does NOT contain the option 'OAuth2'. The 'OAuth2' option is available in the Security Settings Authentication method drop menu.

I have made the recommended checks on cookies and java script etc. They are set as instructed.

Asked by p.h.law 1 week ago

Last reply by Wayne Mery 3 days ago