All Products Support Forum

Today Firefox stopped altogether and dimmed the entire window and popped up a "Try the Firefox VPN" message. I use Firefox specifically to get away from disruptive, intrusive violations like that. This needs to be removed immediately and never ever happen again. It's completely antithetical to the core values of Firefox.

Furthermore, several users have reported it breaking their browsing. See this Reddit thread:

https://www.reddit.com/r/firefox/comments/13rnt88/why_is_firefox_windows_11_version_showing_me/

This affected me on Windows 10 running Firefox 113.0.2 64 bit.

I have used for many years Java in Firefox to stream live a stock market app. In order to continue using that app I have to use now Microsoft Edge. I would prefer to continue using Firefox. Is there a solution?

When I attempt to access several websites, I am prompted to turn off my ad blocker. As I have not added a third-party software or extension that does such, I assume it is part of Firefox proper. Search as I might, I cannot find any specific reference to such a thing in "Settings". SO...how can I temporarily disable the 'Ad Blocker' device that is part of Firefox? The 'TEMPORARY' part is important, as I do greatly value the function!

I have had trouble getting mail on one (and only one) of my computers. When trying to send today, I received an error message in TB that I needed to change my password. I looked for a way to do this, but found none. I did, under preferences, look at stored passwords on the machine which is unable to send. Only an authentication password for Oath (Yahoo), remains, but the password to log in to my email account for both sending and receiving is gone. Both exist on my other machine. How do I re-enter my password for this account?

In order to add photos to Shutterfly from google photos on Firefox, which is what Shutterfly likes, I have to enable 3rd party cookies.

I have been trying and googling and searching support for some time now. The google instructions do not come close to matching what is on the commuter. The "support" instructions are in technical computer language which I don't get.

So, please help me, but pretend you are explaining to your grandma (I may not be yours, but I am a grandma to 4 grandkids) and she's never used a computer before (I have, but I'm sick of wading through technical answers that don't match the computer and don't work).

Thanks - I hope someone helps me.

Grandma Mary

Why are there so many Google tools embedded in Firefox? Many of us don't trust Google at all, and in the current environment of increasing surveillance, it seems very strange to find many Google processes in Firefox.

Currently, I have configured my Privacy & Security settings in which all third-party cookies are blocked. This causes certain websites to break and become nonfunctional.

How do I configure my settings to which all third-party cookies are blocked by default, but for specific websites I choose they are not blocked?

I do not want to change my settings in which cookies are blocked only from websites I have not visited; because there are some websites I frequent that I still wish to block third-party cookies.

Thank you

Hello,

When I'm trying to import passwords from other browsers (Safari or Brave) or CSV files generated by Safari and Brave nothing happens. There's not even an option to import the passwords from Safari, look at the attached screenshot. From Brave however the option is available, but even if I check that box nothing happens when I do the import. Do you know why? I've tried it on both Windows and macOS.

/Daniel

How do you access Mozilla VPN after you have logged into firefox account - it only shows how to download and I have already downloaded it. I simply want to turn on the VPN and select the location but no instructions are available for this or at least the instructions are not clear.

Help! Firefox is blocking my access to Walgreens Weekly Ads context due to private browsing but not using and/or tracker or ad blockers but turned off for this site

We run Firefox on all our clerk computers at the public library where I work. Since the most recent update, our online circulation website which we use to check out books, receives a pop-up blocked message every time we try to print a hold receipt for an item. The website has always been added as an exception to our pop-up blockers, and until just after the most recent update, the blocker had no problem allowing the website through. Now it does. I have tried clearing the browser caches, removing and adding the website to the exceptions list again, and restarting the browser, as well as adding different variations of the website to the exceptions list. In the end, we just had to turn the pop-up blockers off. I searched online for anyone else who had this issue, but the ones I found dated back to 2014-2015, and the solution they came up with no longer seems to exist in the Firefox settings. So I'm hoping to find an answer here! Thanks.

Hi,

I've been tasked to make some changes to the way users deal with logins and passwords in the office. So, in short, one of the issues is this: is there ANY way to disable (I'd say "hide" is more accurate) the about:logins page on Firefox?

• pref.privacy.disable_button.view_passwords (with a lock pref) in autoconfig only disables the "View saved logins" button in Settings.

As for policies:

• a few policies for blocking about: pages do exist - BlockAboutAddons/Config/Profiles/Support, but can't find one, say, "BlockAboutLogins" or something like that.
• PasswordManagerEnabled set to false disables the password manager completely, including about:logins, password autofill is disabled as well - not what I need.
• WebsiteFilter, as expected, doesn't treat about: as a protocol, so it can't be done there either.

Any help is appreciated. Thanks in advance!

I CAN'T LOCATE MY PASSWORD TO LOG IN. NO MATTER WHAT I DO IT ASKS FOR MY PASSWORD. I COMPLETELY UNINSTALLED THUNDERBIRD EMAIL AND DOWNLOADED IT AGAIN. FIRST THING ASK IS ENTER YOU PASSWORD....WHAT GIVES THANKS RON