All Products Community Forum

I have not changed my email accounts or my Google & Microsoft usernames or passwords. A few days ago when I started Thunderbird, two Google pop-ups arrive reading "Mozilla Thunderbird Email wants to access your Google Account" demanding that I deny or allow it. Why might this be happening and how do I stop it? This does not occur with other email apps such as Outlook for Windows.

I use SMTP settings

Description: smtp.office365.com Server Name: smtp.office365.com Port: 587 User Name: mypersonalaccout@hotmail.com Authentication method: OAuth2 Connection Security: STARTTLS

but TB is incapable of sending email. Either I got dialog https://software9119.technology/__other/tb/dialog.png or error https://software9119.technology/__other/tb/timed-out.png.

I tried cleaning cache and made some re+/search with no avail. There seems to exist some Authenticated SMTP but this is only available on Exchange 365 while this is my personal Outlook.com account.

Same question had Bill Swartout at 1/9/24, 2:30 PM with no answer, https://support.mozilla.org/en-US/questions/1423404#answer-1629472.

I've been using Thunderbird for several years now without any issues, and I currently have the latest version installed. I typically have multiple email accounts logged in. Recently, I tried adding a Gmail account, but it wouldn’t log in, showing the error: "Unable to log in at server. Probably wrong configuration, username, or password."

I’ve tried the usual fixes like closing and reopening Thunderbird, clearing cache files, and even searching online for solutions. Based on what I found, I’ve tried turning off VPN/antivirus, changing the default browser, clearing browser data, and, finally, uninstalling and reinstalling Thunderbird after removing all my email accounts.

Now, I’m unable to log in to any of my accounts, which were working fine before. Can anyone guide me on how to resolve this issue?

Thanks in advance!

LOGIN FAILED ERROR MESSAGE DRIVING ME CRAZY! At LEAST 100 times I get the same gray pop-up error message which I've attached. I will type it here as well

Login to server pop.earthlink.net with username professor[hidden for privacy]@earthlink.net failed.

Retry - Enter New Password - Cancel are the choices presented.

Obviously my primary email server is Earthlink Webmail, which in turn I redirect to use Thunderbird as my mail reading and filing system for my messages. Webmail is simply too cumbersome for daily use. No matter.

I have two email accounts with Webmail, both redirected to TB. I use a particular password for the Webmail server, which in turn I needed to set up a flow-thru account to TB. No problems there for the past 10 years or so.

Suddenly beginning last week, these infernal gray box error messages began appearing throughout the day. Now they popup every 2 or 3 minutes!

I have double and triple checked my Webmail passwords to insure they are correct. I have also attempted on NUMEROUS occasions to use the optional tab ENTER NEW PASSWORD, into which I have typed the password again. I check the box that asks "Use Password Manager to remember this password." in hopes that TB will somehow remember the correct PW. No Luck whatsoever.

To prove my point, during the time it has taken me to type this message, the popup has appeared no less than 6 times thus far, and I am not even finished with my question.

Actually - opps, there it is again - I am finished with the question. What I am desperately seeking is how to disable this damned error message once and for all, or to input whatever information it needs to simply disappear.

Thanks to you all for putting up with my frustration. I only hope it doesn't happen to you, 'cause it will drive you NUTS!

Thanks again,

Lenny

After an apparent system-wide aol failure, I can no longer log in to my Thunderbird account. When I open it, the message pops up: "Login to server imap.aol.com with username Leisterr8@verizon.net failed." And it asks for a new password. I looked up my saved passwords and tried to enter them. But that does not work. I don't see how to enter a new password. I am able to log in to my aol.com account with my password. But that does not seem to be the same as the password for the Thunderbird account.

Trying to set up Thunderbird on new computer. I do NOT want to import anything but address book from old computer. I use Thunderbird to Gmail since I also have an Android phone and want to access emails with Thunderbird and Gmail. I downloaded the Thunderbird installer, but I cannot log into Gmail when the Thunderbird setup asks me to EVEN THOUGH I know I am using the correct Gmail password, it is rejected as incorrect. Do I need to set up a whole new Gmail account? I MUST use the same email address, and I doubt Google will allow me to set up a new account with that address.

Please help.

Hi everyone! I completely cleaned TB (using BCUninstaller) from the system, reinstalled, and it still won't add a google account. Tried different ways several times. I never had any problems with gmail in previous versions. Been using it for over a decade.

Before that, I had the previous TB. I decided to uninstall it completely and put the latest clean version to set everything up again.

I'm not able to log into yahoo e-mail via Linux Firefox (145.0 (64-Bit)): The error message is "We were unable to log you in. Please try again from another device." I can log in with Chrome (Linux and Windows) and Firefox (Windows). My issue is to switch from POP3 to IMAP in Thunderbird. There the same error message occurs.

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication app, I have lost the backup data with the 10-digit recovery key, and I no longer have any devices where I was previously logged in. I only have access to my email address.

I do not need access to the synchronized data; it would be acceptable if you delete it and allow me to register a new Mozilla account with my existing email address. Using a different email address is not an option for me.

I am in the process of transitioning away from the Google ecosystem and would like to use Mozilla's services and products. Could you please help me reset my Mozilla account so that I can register a new one with my current email address?

Thank you for your prompt attention to this matter.

Best regards, Evgeny

hi i have 2 pc's using tb , one can sign in to my outlook.com acct, but the desktop pc can not. have checked all setting etc

the working installation is on esr update channel, other on is not [so i have 2 difference tb versions]. both are updated

if anyone sees in a forum that i had email trouble recently pls note that i now have an old backup of win10 in service on the desktop pc. haven't yest found my way back to that forum to post the results of using peoples advice but they were very helpful

thanks if anyone can assist

This is a new Fedora-42 desktop, upgraded (dnf upgrade) today. I installed Thunderbird today (dnf install thunderbird), after doing the operating system upgrade. I tried to add my yahoo e-mail account. Settings are as follows:

• create accounts in the new Account Hub is unchecked (off).
• accept cookies from sites is checked (on).
• remember password is checked (on).
• I'm using "IMAP".

When I click "Done", a separate window pops up in which yahoo asks for my password. After entering it, yahoo says "Something went wrong", and gives no other indication of what the problem is.

If I instead "Configure manually"... I tried both the default hostnames and "export.imap.mail.yahoo.com" for the outgoing server. I tried both "Normal Password" and "OAuth2" authentication methods.

In all the above cases, I get "Unable to log in at server. Probably wrong configuration , username or password." with a yellow background.

I see nothing of "Edge Too many requests" as was happening to several people recently.

How do I add my yahoo account to this new Thunderbird on Fedora-42?

Until yesterday, I had no issues accessing my Yahoo account. However, all of a sudden, the Yahoo login popup has started appearing.

After entering the password, I get the error: "Something went wrong. We could not sign you in. Try again from a different device."

I checked and tried following:

• The authentication method is set to OAuth2.
• Cookies are enabled in settings
• Tried Yahoo account password and app one time password
• Deleted account in Thunderbird and created from scratch. The same login popup appears but fails the same.
• Deleted all cookies from yahoo in the "Show cookies" dialog in the setting.

Any help is appreciated.

Since the upgrade several days ago, I have not been able to select my saved password on some pages, instead I always see "Use strong password" to create a new one. I have not changed my password or anything, and can still see my account information in the saved passwords setting. How can I recover the way to input my password?

Apparently, if there are input boxes for both a username and a password on the page, my account is automatically set as before. Meanwhile, if there is only a password box, Firefox does not allow me to select my saved password.

Firefox 130.0.1 Build #2016044751 on Android 14

I have Thunderbird 128.2.3 (32 bit). I have set Server type IMAP mail server, then Server Name to: outlook.office365.com and Outgoing Server: smtp.office365.com I have OAuth2 on both. When I enter, I get a new Thunderbird input that requires a password. My password does not work, the therefore my email account does not work.

I have confirmed that my Outlook Password is correct. I have cancelled my Outlook passwords. I have installed the 2 step verification option.

What needs to be done so I can use Thunderbird on my PC Win 10? Thank you, Ed

The security sequence for log-in is supply of user-id and then password; that works fine; then a send unique code dialogue pops up and it leads to an error screen which I am attaching. I have rung the number provided and they say they don't support Firefox; so that looks like end of Firefox use to me and goodbye (can't find a tearful emoji to insert).

Gotta say this kind of thing is happening quite frequently for me; mostly without a nice error screen like this one; last one I recall was hunting for car insurance; on the screen where it listed the billions of quotes to eager providers none of the links to click through for the quotes worked... and with this happeneing more frequently now you go... ohh it's firefox again isn't it... so you reluctantly fire up Google Chrome and of course it works OK.

So I'm kinda here with a broader outlook than just this specific problem; I really am on the verge of giving up with Firefox; it should just work shouldn't it; and it increasingly doesn't anymore; I don't want to get into an extended and convoluted dialogue to help you cure this issue; I'm simply perplexed that some really basic stuff doesn't work anymore; however; I've used Firefox for centuries so thought I should give you at least a chance so I could declare how I feel etc.

I am up for a dialogue over this and hoping this is an easy fix; but; as I say; I'm confused as to why, for me, Firefox just simply doesn't work well anymore; it just should and I shouldn't be here.