All Products Support Forum

When firefox asked if I wanted to update to the newest version, I answered NO! I had already discovered on my other computer that if I allowed the update, I would lose my ability to restore the previous session, so I wanted to save the tabs so I could reload them. I also lost all of the saved passwords on my other computer and didn't want the same thing to happen on my work computer. But despite answering NO. Firefox updated anyway, and I have lost days of work. How do I get it back? Jack

since after Firefox 59. All my existing passwords have gone awol (settings passwords blank) and no new passwords are being prompted to be added even if I enter them in websites. (also wierdly since 59.01 it keeps a restart message in the help even though i have updated

Hi,

 In new version updation i have lost my all saved credentials, how can it get all the credentials again in the new version? or how can i revert back to older version?

Regards, Sakthi T.

This site doesn`t have "remember" for password only for username (attached) and doesn`t login in automatically and even won`t login auto with "Last Pass" like all of my sites on the computer. Is there a fix for this please?

Yesterday I've used 'LastPass' add-on with no problem. I can't say for sure that yesterday the icon was present in navigation toolbar (as I usually open the site login page and use auto fill user name option from login forms), but I'm sure that the add-on work just fine, there was the '*' displayed in the right side of each login field and password was correctly filled in. Now the 'LastPass' add-on is not displayed in extension list in my Firefox browser and if I search for 'LastPass' the option to install it is offered.

Can you please tell me how can I check how the 'LastPass' add-on was removed and is this a kind of trojan or virus problem before I reinstall the add-on.

Thanks for your support.

I set up a new computer today and installed Firefox. From my old computer, I saved the Key3 and logins files to a thumb drive. When I transferred these files to the new computer but it did not work. No saved logins or passwords are there.

Hi, I'm trying to delete a username and associated password for 1 particular site. I navigate to Options>Security>saved logins, and remove the appropriate username/password. i log off/restart/switch off, (no matter what i do) then open the site and i'm still showing thenusername/password. i navigate to log ins and the username/password is still there.

why? what am i doing wrong is there something else i should try?

many thanks all.

I accidentally deleted all my saved passwords in Firefox while intending to delete only one password.

I have Firefox version 52, with Windows XP. All of the solutions I have found online so far only apply to later versions of Windows (7 and beyond). I understand that my logins.json file is the one which needs to be restored to its earlier condition, but I cannot find any way to do this in Windows XP.

Immediate help requested. Thank you in advance for your assistance.

When i try to login to facebook i get a box above my name that says "i have tried to log in to often. try again later" . I have the computer cleaned and all cookies cleared and spyware. The computer analysts said it was a glitch in foxfire, my browser. Can log on with internet explorer. Can you help me. Ive used foxfire for years with no problem and would like to continue. thank you, Beverly Vandyke

I'm trying to change password, but am unable to get confirmation of email. Also tried to get confirmation of 'username', but no response to my gmail was received. Tried many times on two different computers, which have been logged onto to my FF account for such a long time that I have forgotten the password. Tnx

hello, I accidentaly deleted passwords and I was wondering if there is a way to restore them? or find a file that is restorable? thanks.

FF version: 50.1.0

Windows version: 8

I have searched every support post that has anything remotely to do with my problem. I have tried booting in safe mode, downloading Firefox ESR and performing folder acrobatics with key3 and key4 files, I have disabled my anti-virus software. To no avail.

This morning, I was forced to log back in to my Firefox Browser "due to security reasons" and when I did all of my logins and passwords were gone. if I go to about:protections and scroll to the bottom of the page, Firefox Lockwise tells me that I have 158 passwords saved securely. But if I go to Logins & Passwords, there are only the 5 passwords that I have saved today since the issue began.

I NEED HELP!!!!!

I have firefox sync set up, but I ask it not to sync logins. Recently, one of my profiles had an issue with sync and it asked me to reconnect. After reconnecting it cleared all my saved logins. I have a backup of `logins.json` but how can i restore it so i have the old and new logins?

Thanks, Jayen

I have followed the Firefox refresh procedure but my passwords are still missing.

I have had to generate a login for Firefox to ask this question. It than saved this having remembered my old password login

What next?

FF does not offer to save the password for www.medicare.uhc.com/aarp, however, it remembers the login name. What is strange about this, is that, Chrome does remember the password. Any help on this one? Thanks

I am running firefox 47.0.1 and every time I reboot all my saved logins and passwords disappear. When I check saved logins, there is nothing there. I can reenter and they stay until I log off or reboot. Running Windows 7 64 bit OS, but this behavior just started. Was there something in the latest firefox update responsible for this behavior?