HELLO ALL,
I DO NOT DO, THIS SORT OF COMMUNICATION - THING, I DO NOT "REACH OUT AND ASK THE COMMUNITY", FOR ANYTHING.
= SO I DO NOT KNOW, THE PR… (read more)
HELLO ALL,
I DO NOT DO, THIS SORT OF COMMUNICATION - THING, I DO NOT "REACH OUT AND ASK THE COMMUNITY", FOR ANYTHING.
= SO I DO NOT KNOW, THE PROTOCOLS..............
= AND I AM A MUGGLE, I HAVE VERY LITTLE COMPUTER KNOWLEDGE.
= SO SORRY, IF I GET "YOUR" PROCEDURES WRONG.
MY SET UP -
- I HAVE THE, THUNDERBIRD E - MAIL PROGRAMME, INSTALLED ON MY DESKTOP COMPUTER.
- I HAVE THUNDERBIRD, COMMUNICATE TO OUTLOOK.COM, AND THUNDERBIRD, COPIES AND DOWNLOADS, E - MAILS TO MY DESKTOP, WHEN I OPEN THE PROGRAMME AND THEN, EVERY 10 MINS, WHILST IT IS ON.
- THIS MEANS, THAT I DO NOT HAVE TO, KEEP CONNECTING TO THE INTERNET, AND SIGNING IN, AND LOOKING AT ADS, ON OUTLOOK.COM.
- THUNDERBIRD, SHOWS ME ALL MY E - MAILS, AT ONE CLICK, TO SWITCH IT ON, WITH THE LATEST BEING RECEIVED, ONCE IT SYNCS.
- THUNDERBIRD, "TELLS ME", WHEN IT WANTS TO UPDATE, AND "THEN", I AGREE, AND CLICK THE BUTTON....
- SINCE MY PROBLEM, THUNDERBIRD, HAS UPDATED A COUPLE OF TIMES, AND I HAVE AGREED.
- AT TIME OF TYPING, THUNDERBIRD TELLS ME, THAT I AM ON, VERSION, 78.8.1 (32-BIT).
- I HAVE 3x ACCOUNTS, THAT THUNDERBIRD DOWNLOADS E - MAILS FOR, 2x OUTLOOK AND 1x GMAIL.
- IN MY THUNDERBIRD, INBOX FOLDER, I HAVE CREATED SEVERAL SUB FOLDERS, SUCH AS, BANKING, COMPLAINTS, HOLIDAYS AND PLANS = THIS HELPS "ME", TO FILE MY E - MAILS, INTO AN ORGANIZED SEMBLANCE, THAT SUITS ME.
MY PROBLEM -
A FEW DAYS AGO, ON FRIDAY, 12TH MARCH 2021, ABOUT 4.30PM, ISH....
- THUNDERBIRD, VISUALLY LOST, E - MAILS, IT DID NOT DISPLAY, WHAT WAS PREVIOUSLY THERE, AS I HAD BEEN USING THE THUNDERBIRD PROGRAMME, ALL DAY, I AM CERTAIN OF THIS FACT.
- INITIALLY, I THOUGHT, THIS FAULT, WAS ONLY IN THE, INBOX FOLDER = BECAUSE THAT WAS THE FOLDER, THAT WAS OPEN, AND THAT I WAS USING, AT THE TIME.
- THE FOLLOWING DAY, I FOUND OUT, THAT MOST OF THE SUB FOLDERS, HAD LOST, SOME, OR ALL, OF THEIR CONTENTS.
- AS TIME, DAYS, WENT ON, THUNDERBIRD, SAID THAT IT HAD RECEIVED, SOME E - MAILS = SOME WERE SHOWN, WHILST OTHERS, WERE NOT SHOWN, BUT THERE WAS A "COUNT", OF THE UNOPENED E - MAILS.....
- ON THE MAIN, OUTLOOK.COM, WEBSITE ACCOUNT, ALL THE E - MAILS, WERE VISIBLE.
WHAT I HAVE DONE -
I LOOKED ON THE WEB, TO TRY AND FIND ANSWERS AND HELP, WITH LIMITED SUCCESS.
- I CREATED AN ACCOUNT, ON "THIS" SYSTEM.
- I SENT A PRIVATE MESSAGE, TO A CONTRIBUTOR, ASKING FOR HELP AND ADVICE, AS TO HOW TO PROCEED = NO REPLY YET.
- I FOUND AN ARTICLE, ABOUT A SIMILAR SITUATION,
= https://www.convertmbox2pst.com/blog/fix-thunderbird-issues-windows-10/
= Fix 5 – Repair Thunderbird files and folders
Some of the most critical problems with Thunderbird that is unable to recover Thunderbird Email which is permanently deleted(or accidental deletion of files). Many users use some System Cleaning utility that speeds up the functionality of your system by cleaning the unwanted files. Keep in mind, these tool at times can delete necessary files from your computer.
To repair a Mozilla Thunderbird folder — when emails have disappeared, or to restore deleted Thunderbird messages perform following steps
Note: Turn off automatic mail checking to avoids a potential cause for conflicts.
- Select the folder you want to repair in Mozilla Thunderbird.
- Select Properties…from the menu that appears.
- Go to the General Information
- Click Repair Folder.
- Now click OK.
- SO I DID THIS, WITH SOME SUCCESS.....
- SUCCESS, IN THAT, BY GOING THROUGH, PROPERTIES / REPAIR FOLDER / CLICK OK, "THEN", THE CONTENTS, WOULD "REAPPEAR" = GREAT, SUCCESS I THOUGHT............
- HOWEVER.......... I COULD NOT FIND, I COULD NOT DO, THE FIRST STEP OF,
"* Note: Turn off automatic mail checking to avoids a potential cause for conflicts."
- THUS, WHEN I CLICKED OFF THE SUB OR MAIN FOLDER, AND WENT TO ANOTHER FOLDER, THAT WAS, THEN EMPTY, OR PART EMPTY, AND, IN GOING BACK, TO THE FOLDER, WHICH I HAD JUST, "REPAIR FOLDER", THAT WAS ALSO, "NOW" PART EMPTY OR EMPTY.........
THE GOOD NEWS IS, THAT I CAN AT LEAST, "SEE", THAT THE E - MAILS, ARE NOT TOTALLY LOST, WHICH WOULD BE A DISASTER, FOR ME.
AND I HAVE ALSO, BEEN ABLE TO FILE, TO MOVE AROUND E - MAILS, ONCE I HAVE, "REPAIR FOLDER".
BUT IT IS NOT WORKING PROPERLY, AND IT ONLY WORKS, WITH EXTRA UNNECESSARY ACTIONS.
FURTHER, I ALSO FOUND, THE FOLLOWING, ON THIS WEBSITE -
=Toad-Hall
Toad-Hall
Top 10 Contributor
2/19/21, 10:24 AM
Emails are stored in mbox text files eg: Inbox
Thunderbird uses another file called 'Inbox.msf' as an indexing file, so this is used to display the list of emails, then when you select and email, it knows where to look in the Inbox mbox for the actual email which is then displayed.
If the Inbox.msf file has become out of synch showing issues like you mention, often a 'Repair Folder' will force the Inbox.msf file to be removed and new one created where it reads the mbox file and is updated.
It does not delete emails and it does not effect the actual mbox file storing the emails.
If the Inbox mbox file that hold emails is empty then the newly created Inbox.msf file cannot show what is not there.
So, why is the Inbox mbox file empty ?
If the mbox file became corrupted and was then compacted to remove all hidden marked as deleted emails, (which occur when you either move or delete emails) then it may not be able to read which emails were marked as deleted and so ends up empty. Corruption can occur if compacting has not been done on a regular basis or not been performed at all.
Perhaps the most common cause of Corruption occurs if an Anti-Virus product has scanned the file and tried to fix it or quarantined the file. Anti-Virus products cannot work out that the mbox file contains many emails, it just sees it as a single file - which it is and nobbles the entire file in one go. Anti-Virus products usually have no effect on the Inbox.msf file as it does not contain emails, so it is left alone, hence why you appear to have a list of emails. The result being the index (msf) file is trying to find something that has already gone, so weirdness abounds. After a fix of index file, it shows what is really in mbox file.
My advice:
Compact the Inbox on a regular basis. I would also compact the Drafts and Junk as well as they will get a load of deletions.
Do not allow Anti-virus products to scan any Thunderbird profile folders, so make them exempt from scanning. If you do want to scan them, I suggest you alter settings so the Anti-Virus asks what to do, then you can stop any 'fix' by the AV. Under no circumstances do you want any AV or other product that cleans up files anywhere near your Thunderbird profile folders.
Helpful?
- SO YES, ON THE 8TH MARCH 2021, I DID UPDATE MY ANTI VIRUS = PANDA DOME, AND ITS LICENSES, WHICH WAS BEFORE THE DUE DATE, AS A CHEAPER £££, OPTION, TO DO EARLY.
- ON UPDATING, MY ANTI VIRUS, I DID RUN, COMPLETE FULL SCANS, BUT THIS WAS ON THE 8TH AND 9TH AND 11TH MARCH = BEFORE THE FRIDAY 12TH MARCH 2021.
LASTLY, "NOW", I AM TRYING TO POSE, TO ASK, A QUESTION, OF THE COMMUNITY.
THANKS IN ANTICIPATION OF YOUR HELP.
I HAVE STATED, ALL I THINK RELEVANT, AND I HOPE, THAT IT IS NOT, TOO MUCH ?
THANKS FOR YOUR TIME, IN READING THE ABOVE.
YOURS.
Edited out the leading spaces in an attempt to make the content readable
