All Products Support Forum

Thunderbird Version 115.9.0 I have been using Message filters for many years without a problem. Recently my email provider, Cox, switched all email to Yahoo. The emails remained the same but had to change to Yahoo servers. All of this works fine receiving and sending emails. The only thing I notice is the emails download slower. The Filters now do not work all the time, I run them manually and some still don't work. If I go to the filter and click edit, don't change anything and exit and then run it manually it's works but doesn't work the next time. I wait until all email is downloaded and then manually run the filters, some work and some don't all the time. Thanks for any help. Ray Mulkey, Ray.Mulkey@cox.net.

I have 8 employees but one central email address. All 8 of my employees have their own computer but when I tag a specific email with a name (and colour) of one of them, some of the ther computers can see the tags others can't. What I am doing wrong?

Please help!

I'm coming over from Apple Mail where I'm used to seeing a two-line preview of the message in the Message List of the Inbox. Is this feature not available in Mac Supernova ver. 115?

When I'm writing a new email, I receive several copies of it in my inbox without explanation. It's a recent situation and I can't find a solution. Can you help? Thank you. freiroma@sapo.pt

Hello. I have a pretty big sprite image i am trying to display on my web page but mozzila wont display it. The sprite is 78016px by 1000px and im cropping it to be 736px by 1000px. Sprite is made out of a png sequence that was made in 3d software, now the thing is when i put in the non rendered verson of images(3D viewport colors) which windows labels as 8bit (maybe because of less colors) it gets displayed, but when i put the rendered version which windows labels as 32bit image it wont get displayed on Mozilla. It gets displayed on Chrome and Edge without any problems. The only difference beetween the images is that the rendered version has a transparent background behind the subject...they are the same sized sprite. I will drop the first frames of the sprite in the images section so you can get a better idea. Also all of the code and images is stored locally.

The latest version of firefox for MacOS 14.4.1 has broken the picture in picture function. When enabling PiP, the video window takes up almost the entire screen and doesn't remember the size i set it to, like it did in older versions of Firefox. Another issue is when im in fullscreen mode and enable PiP, the PiP window takes me to another 'desktop', whereas before it would simply overlay on top of my screen.

When I have the Firefox browser open, every time I click away from it to another open window I get this stupid graphic that pops up near the bottom right corner of my screen that says "Intelligent Work" and rotates through three different images. It is really irritating and I can't figure out how to make it go away. This is a new computer and I only installed the Firefox browser this week. It only happens when I click off of the browser to any other window.

In all instances, when I click on a link to view a document on a website, rather than simply pop up to view, the document is downloaded and I am required to save it to my computer. Something in the Firefox settings is preventing the pop-up view from occurring. Not certain where to reset in order to correct this. Please advise

OS is Win 10 64bit TB is 78.4.0 (32 bit) (is that a conflict?)

For NO known reason TB had to be restarted. Opened, BUT only one folder, NOT the Inbox, is displayed. Cannot see NOR access the Inbox, nor any folder (none displayed). Restarting TB produces the same result every time.

If searched any - all TB headers / options. HELP & support yield no clue(s) nor solution(s).

I have an email account with IONOS and my wife has an account. We have had these accounts for several years. Recently my wife can not send email. We are configured the same and I do not have a problem. Server: smtp.ionos.com Port: 587 (tried others at IONOS support request) Security STARTTLS Authentication: Normal password. When she tries to send or forward with a simple text (one letter or larger, it does not seem to matter). She gets the following reply: "Sending of the message failed. An error occurred while sending mail. The mail server responded: Transaction failed Reject due to policy restrictions. For explanation visit https://www.ionos.com/help/index.php?id=2425&ip=198.177.53.191&c=hd&r=0MQ4Bx-1rqmFh0x4l-00ErW3. Please check the message and try again." When trying to go to that web page, it does not exist. I have gone to IONOS support and we have both looked at the configuration and can see no differences between my set-up and hers. I have deleted all email address from her machine and reloaded Thunderbird (115.9.0), restarted her machine and added back her email. Same results, she can receive but not send. If she uses her phone, it works, and if you go to the IONOS web site and use there service it works. I'm at my wits end and can not figure it out. I have also opened an incident with the IONOS Postmaster, which I think is their second level support. Please help.

Every day as far as I can remember, when I clicked on on The Fire Fox symbol I got a page of my favorites. This morning, and all day I get an Xfinity page. What happened, and how is it fixed? Xfinity says it's not their fault it's Fire Fox's problem

Hello, For some reason, over the past couple of months I have been searching for varied emails and they are missing! At one point, I found that some had been put in an archive folder (that I did NOT set up) and they were recent emails. I removed them from the folder, placed them back in the regular inbox and deleted that folder. When I could not find another very important series of emails today, after searching numerous ways, I looked in the server and missing emails are there. I did look at a number of email threads where other people reported similar problems... but couldn't figure out what applied to my situation and how to fix this. To show a specific example, I attached two images ... the first is my Thunderbird email account that shows one Email only on Feb 18, 2024. The Juno server image shows 7 emails on that same date, four which were important contracts that were sent to me. Can you please help me locate and retrieve these and other missing emails? Thank you very much. Ms Randy Rosette