We have a number of medical services (chiros, physios, optometrists etc) who all use the same platform to run their appointment booking tasks. For all of these, any email… (read more)
We have a number of medical services (chiros, physios, optometrists etc) who all use the same platform to run their appointment booking tasks. For all of these, any email coming from them comes from the same email address, that of the platform viz: <notifications@janeapp.com>
I have previously added this to my contacts, using the contact name Damini Physio.
Today I received an email where the From: header in the actual email source is
Okanagan Vision Therapy <notifications@janeapp.com>
But it displays in Thunderbird as being From Damini Physio. I have noticed this happening with all the other clinics that use the same platform - they all show in my Thunderbird as being from Damini despite having the correct identification encoded in the email From header.
Is there some way I can fix this so that Thunderbird shows the correct source of the email? ie that it gives preference to the name encoded in the email rather than looking up the contact name for that email address?
Thanks
Noel