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Constant Crash

I was a chrome user but when I know about Firefox beta for my HTC 10 evo I start using firefox. But from the starting till now it keeps crashing. Whenever I was in an imp… (read more)

I was a chrome user but when I know about Firefox beta for my HTC 10 evo I start using firefox. But from the starting till now it keeps crashing. Whenever I was in an important work like survey Firefox beta crashed constantly. I have reported and send mails to support several times. But they didn’t give me solutions of this problem.I really want to use and be an permanent member of mozilla. Please do something about this.

Asked by manikmahi982 17 hours ago

Last reply by Seburo 6 hours ago

Inspect Page Info Media - Image Distorting from Dimensions Scaling

Previously inspecting the page info (Ctrl + I) and going to the media tab, I could select an image and download it in its original file size. This has changed to where th… (read more)

Previously inspecting the page info (Ctrl + I) and going to the media tab, I could select an image and download it in its original file size. This has changed to where the image is now downsized, even when opening the direct link in a new tab. The image comes out squished and distorted.

Is there a fix for this? I've tried clearing all cookies & cache which has worked in the past but not anymore.

Asked by Amongus 1 week ago

Last reply by jscher2000 1 day ago

Primary email is not my account email - can't change it

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that pri… (read more)

I tried to update my primary email, but it said it was already associated with my account -- even though it wasn't displayed. I added a secondary email and made that primary, hoping it would then allow me to add my main email and then swap them. But it still said the main one was already associated (even though it's not shown). I only have two email addresses. I don't want the secondary one to be the primary one. But I can't add it or edit them. Clues?

Asked by janbrownell 1 month ago

Last reply by jack4075 2 days ago

After 89.0.1 update on Windows, Firefox will not release the audio device, not allowing the computer to sleep.

Since the 89.0.1 update on Windows 10 21H1 (Build 19043.1055), Firefox will not let my PC sleep, unless I quit and re-open Firefox. There is no audio playing on any tabs,… (read more)

Since the 89.0.1 update on Windows 10 21H1 (Build 19043.1055), Firefox will not let my PC sleep, unless I quit and re-open Firefox. There is no audio playing on any tabs, but after a while of using Firefox on YouTube or whatnot, it will not release the audio device to let Windows put my monitors to sleep even though all playback has ended.

This can clearly be seen by running "powercfg /requests" as an administrator.

With videos playing, as expected Firefox reserves the audio device, as well as an Execution request.

Output: [ PS C:\WINDOWS\system32> powercfg /requests DISPLAY: [PROCESS] \Device\HarddiskVolume6\Program Files\Mozilla Firefox\firefox.exe display request

SYSTEM: [DRIVER] High Definition Audio Device (HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_10438581&REV_1000\4&2d156fef&0&0001) An audio stream is currently in use.

AWAYMODE: None.

EXECUTION: [PROCESS] \Device\HarddiskVolume6\Program Files\Mozilla Firefox\firefox.exe non-display request

PERFBOOST: None.

ACTIVELOCKSCREEN: None. ]

But after you stop playing the video the output becomes: [ PS C:\WINDOWS\system32> powercfg /requests DISPLAY: [PROCESS] \Device\HarddiskVolume6\Program Files\Mozilla Firefox\firefox.exe display request

SYSTEM: [DRIVER] High Definition Audio Device (HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_10438581&REV_1000\4&2d156fef&0&0001) An audio stream is currently in use.

AWAYMODE: None.

EXECUTION: None.

PERFBOOST: None.

ACTIVELOCKSCREEN: None. ]

You can see the audio device doesn't get released, and the only resolution is to quit and restart Firefox.

This doesn't always happen, but does happen after a while.

Asked by Nabeel Rahimpour 1 month ago

Last reply by Seamus Everywhere 3 days ago

emails disappearing from deleted in version 78.8.1 - fix?

Some mails landed in the deleted folder and when I see the 5 mails there I go to put them back into the inbox and on clicking the folder they all disappear!! This happene… (read more)

Some mails landed in the deleted folder and when I see the 5 mails there I go to put them back into the inbox and on clicking the folder they all disappear!! This happened twice. Now creating a mail and placing it in the deleted it remains and thus works correctly. How can I be sure that mails do not disappear without my control? They are no older than a day. Thanks everyone.

Asked by whatsitcalled 4 months ago

Last reply by elru 5 days ago

Firefox won't load certain pages properly

Spontaneously, Firefox is now unable to load certain websites properly: Twitter won't show tweets, streaming websites won't play, and sites like Wikipedia have lost their… (read more)

Spontaneously, Firefox is now unable to load certain websites properly: Twitter won't show tweets, streaming websites won't play, and sites like Wikipedia have lost their formatting. Other websites seem completely unaffected, like YouTube, Pinterest, and news sites. This is only happening on Firefox, as my other browsers are unaffected, but Firefox is my default and I don't want to have to switch.

I've tried restarting both the browser and my PC, clearing the cache, turning off my firewall and anti-virus, disabled add-ons, and unregistered service worker... I'm out of ideas.

I've included some images to show what I mean.

Asked by swain.commission 1 month ago

Last reply by Chris Mortland 5 days ago

Firefox blurry after update to version 90.0.2 (64 bit)

I updated Firefox yesterday and since then everything in Firefox is blurry, except for some drop down menu's for some reason. Everything else is... I use two 4k 60hz moni… (read more)

I updated Firefox yesterday and since then everything in Firefox is blurry, except for some drop down menu's for some reason. Everything else is... I use two 4k 60hz monitors. On both of these they are blurry. It also seems like everything moves up and down a pixel when giving input (like keyboard or mouse inputs). I added an image of the blurriness. Does anyone know how to fix this?

Note: This is the only software experiencing this problem.

Best regards

Asked by JezusHimself 1 week ago

Last reply by cor-el 6 days ago

Size of INBOX and TMP files

Hello! What is *.tmp files in profile folder in Thunderbird? Size of this files is similar to INBOX. And size of the folder may be 10 times bigger then real size of INBOX… (read more)

Hello!

What is *.tmp files in profile folder in Thunderbird? Size of this files is similar to INBOX. And size of the folder may be 10 times bigger then real size of INBOX. How to fix it? Screenshot in attach

Asked by icy 1 week ago

Last reply by Wayne Mery 6 days ago

connexion with e-services belgian government

Hi, i'm from belgium. Since a week i try to connect to the e-services of the belgian government with cardreader and Eid (electronic identity). i re-installed successfull… (read more)

Hi, i'm from belgium. Since a week i try to connect to the e-services of the belgian government with cardreader and Eid (electronic identity). i re-installed successfully many times the software. The testing of the cardreader and Eid were ok. Still it is impossible to connect. I never had problems in the past to connect, why now ? what has changed ? It is rather urgent, because of the ultime deadline (yet passed!!). Can anyons help me ? Thanks.

Asked by monique-leroy 3 months ago

Last reply by firefox2017 1 week ago

why can't this "help" page answer a direct question?

Ok so the original question was "What is Cloudflare? but apparently JUST LIKE GOOGLE you just ignore search terms and populate a bunch of so-called answers that have noth… (read more)

Ok so the original question was "What is Cloudflare? but apparently JUST LIKE GOOGLE you just ignore search terms and populate a bunch of so-called answers that have nothing whatsoever to do with the question!

Asked by sercouwis2004 1 week ago

Last reply by u10tek1 1 week ago

How to get rid of Google from my search/browser.

In Firefox, I select DuckDuckGo as default Browser. I type the word "news" and in the address bar it automatically adds google which I don't want. Even when I type in t… (read more)

In Firefox, I select DuckDuckGo as default Browser. I type the word "news" and in the address bar it automatically adds google which I don't want. Even when I type in the Firefox address bar, the address always converts to news.google.com. I have to manually select DuckDuckGo as the news browser. How do I stop Goggle from redirecting my search to its news address?

Asked by bakerrrr 1 week ago

Last reply by jscher2000 1 week ago

Comcast Outgoing Server times out When Sending with Thunderbird

Currently, on the Thunderbird email screen, I have 2 account setups for my comast email: 1) pop3 and 2) IMAP. I have 2 because I was trying to solve a problem. The o… (read more)

Currently, on the Thunderbird email screen, I have 2 account setups for my comast email: 1) pop3 and 2) IMAP. I have 2 because I was trying to solve a problem. The outgoing server on comcast times out and I cannot send mail anymore. It started about 3 months ago. I have tried ports 465 and 587 to no avail. I have always use TLS/SSL connection security as the setting. Does anyone have any suggestions on what to try next to fix it so I can send mail using Thunderbird?

Asked by Larry 2 weeks ago

Last reply by sfhowes 1 week ago

  • Archived

Migrating to new computer

I have followed the instructions located here https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer but still cannot get my new computer to acces… (read more)

I have followed the instructions located here https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

but still cannot get my new computer to access my email accounts.

Apparently I have missed something with the profile or the proper path for it but I cannot figure out what it is.

Is there another step to take to complete the migration?

Asked by Milton's Firefox 6 months ago

Last reply by sfhowes 1 week ago

Thunderbird 78.12.0 (64-bit) keeps crashing on Mac OS Big Sur 11.4 up to date.

Thunderbird keeps crashing several times a day. Restarted Thunderbird in save mode, but it still keeps crashing. Can provide Troubleshooting details if I could find a saf… (read more)

Thunderbird keeps crashing several times a day. Restarted Thunderbird in save mode, but it still keeps crashing. Can provide Troubleshooting details if I could find a safe email account. Need it badly as I manage several email accounts.

Looking forward to response as soon as possible.

Kind regards. - Einar

Asked by einar5 2 weeks ago

Last reply by sfhowes 1 week ago

Version 90.0 broke Print Preview and Shrink to Fit.

I've already found the solution, but wanted to share that Version 90 created a problem with Print Preview and Shrink to Fit. Uninstalling Version 90 and re-installing Ver… (read more)

I've already found the solution, but wanted to share that Version 90 created a problem with Print Preview and Shrink to Fit. Uninstalling Version 90 and re-installing Version 89 fixed the problem. With Version 90 the Print Preview function (which I love) didn't work properly. When I try to Shrink to Fit any page, the first page shrinks, but the second page isn't pulled into the first page. Also, there's missing information on both pages. If there's another solution so I can use Version 90, please tell me. If not, and Mozilla is doing away with Print Preview (and Shrink to Fit), I'll have to do away with Mozilla Firefox. Sorry, but that's the main reason I use Firefox over Chrome. Perhaps I can find another browser to do what I want. I hope not though.

Asked by toddmnuccio 2 weeks ago

Last reply by AliceWyman 1 week ago