All Products Support Forum

Hello,

1. The Arial fonts were internally and originally existing in Avada. I didn’t use custom fonts files as your previous instruction.

2. If the fonts’ properties were such so, then it should be same as IE and Chrome, not only Firefox, but they are well seen in IE and Chrome, however, not in Firefox, so that’s why I’m not understood myself.

I acknowledge that your theme does properly apply the fonts to source code, but I think this is the problem of fonts operation itself, or Firefox Browser problem, so discussing about in Avada-inserted internal fonts files’ properties, and discussing about Firefox Browser’s problem would be a wise way to narrow down this issues.

https://support.mozilla.org/en-US/kb/get-community-support

So could you tell me opinions or insights about them?

Thanks for your time and consideration.

Sincerely from,

Sukwoo Hong

From: Avada Support mailto:help@theme-fusion.com Sent: Wednesday, July 19, 2017 3:08 PM To: Sukwoo <aeons0000@hotmail.com> Subject: Re: css code isn't applied at all or partially applied in perspective of fonts.

Rodrigo replied Jul 19, 2:07am Hello,

As I previously showed you, Avada currently assigns Arial to your headers correctly.

Once this is done, the appearance of the font will depend on the font file itself, and on the way in which the browser displays it.

So, in your case, this is just the way in which Arial displays korean characters.

I'm afraid that we cannot provide much insight regarding this issue, since this does not depend on Avada, but on the font itself.

From the theme's side, we can only ensure that the font is correctly applied in the source code of the website, as it's currently the case in your page.

How would you rate my reply? Great Okay Not Good

--- Rodrigo ThemeFusion Team

STAY IN TOUCH ABOUT ALL NEWS / UPDATES / PRODUCTS

Subscribe To Our Newsletter | Follow Us On Twitter | Like Our Facebook Page Join The Avada Users Facebook Group | Join The Fusion Builder Users Facebook Group

Visit Our Support Center To Search For Answers. Always Submit A New Ticket For New Questions.

Sukwoo replied Jul 18, 7:15am Hello,

I understood from now that Avada theme without problem converted Arial fonts successfully to the source code of my website,

but the OS of mine and my desktop computer machine's properties would affect the actual display of the fonts.

I agree with you. However, I have tested these on the five different computers nearby my end, OS X, Windows, and so on,

Although so, the same issues simultaneously occurred in them, all 5 computers, So would the culprits of this issue be "the problem of machine" or "the problem of OS"? If so, just depending on machine like your end, the display of the fonts in Korean or Japanese is all-fine, and some of the machines in my end would be hard to properly display the Arial fonts, because of problem of the machine in my end? I'm wondering about it.

I tried to understand that only my one computer machine has problem and any other computers in other countries are fine, then no problem,

However, 5 computers all are getting same problem in my end, so that's why I'm confused although you professionally explained to me about web-safe fonts.

Thanks anyway for the kind explanation of web-fonts from you, and also, sorry for any inconvenience triggered by my misunderstanding or blindness about documents.

I'm just confused, so want to clarify, but not so easy according to me narrow-scope of knowledge.

Thanks for your time and consideration.

Sincerely from,

Sukwoo Hong

Rodrigo replied Jul 17, 5:30pm Hello,

As we previously explained, Arial is a web safe font. That means that the font file won't be implemented by the particular theme in your WP installation, but it will be retrieved from the OS fonts in the computer that visits the website.

That's why it's called a web-safe font. I can suggest to check out the guide about web-safe fonts again: http://www.coffeecup.com/help/articles/what-is-a-web-safe-font/

So, once the theme applies Arial in the source code, the browser will get the font file from the OS directory, and display it. Because of this, there's we cannot provide extensive help regarding this matter. Avada can only apply Arial in the source code of the website, which is currently the case, as you can see when you inspect the styles of the website.

--- Rodrigo ThemeFusion Team

STAY IN TOUCH ABOUT ALL NEWS / UPDATES / PRODUCTS

Subscribe To Our Newsletter | Follow Us On Twitter | Like Our Facebook Page Join The Avada Users Facebook Group | Join The Fusion Builder Users Facebook Group

Visit Our Support Center To Search For Answers. Always Submit A New Ticket For New Questions.

Sukwoo replied Jul 17, 12:08am Hello,

This problem has been continued for several months, so I should do something for this issues, very tired of trying something.

1. You said specific display of the font depends on the font's character map, but it's not the custom files I uploaded, but the fonts properties are with Avada-equipped, so there are nothing I can do myself, since as you know, customizing fonts properties which are inherited in Avada theme doesn't make sense.

2. I confirmed that in my end, the fonts are applied well in perspective of Inspector panel, however, the way it's displayed actually is totally different between your end and my end. If it is the browser's problem, then the fonts should be well-displayed in both your end and my end,

or the fonts should be not properly displayed in both your end and my end,

however, the fonts are differently displayed totally between in my desktops, and these are not the specific computer of mine, since I tested this on other computers in different places for 4 other desktops.

3. And I also tried to throw queries about this in other forums, but the answer was just ask to the theme developer, so alternatives, or other places to ask would be not well-informed to me, so that's why I'm getting difficulties these days, so could you help me as possible as you could? It could be not you or other people, or I should anyway solve this problem as fast as I could whether the advisors are theme-fusion supporters or developers or any person.

I would like to make thing to solve clear, since this discussion started to be long-winded.

Thanks for your time and consideration.

Sincerely from,

Sukwoo Hong

Sukwoo replied Jul 17, 12:06am Hello,

This problem has been continued for several months, so I should do something for this issues, very tired of trying something.

1. You said specific display of the font depends on the font's character map, but it's not the custom files I uploaded, but the fonts properties are with Avada-equipped, so there are nothing I can do myself, since as you know, customizing fonts properties which are inherited in Avada theme doesn't make sense.

2. I confirmed that in my end, the fonts are applied well in perspective of Inspector panel, however, the way it's displayed actually is totally different between your end and my end. If it is the browser's problem, then the fonts should be well-displayed in both your end and my end,

or the fonts should be not properly displayed in both your end and my end,

however, the fonts are differently displayed totally between in my desktops, and these are not the specific computer of mine, since I tested this on other computers in different places for 4 other desktops.

3. And I also tried to throw queries about this in other forums, but the answer was just ask to the theme developer, so alternatives, or other places to ask would be not well-informed to me, so that's why I'm getting difficulties these days, so could you help me as possible as you could? It could be not you or other people, or I should anyway solve this problem as fast as I could whether the advisors are theme-fusion supporters or developers or any person.

I would like to make thing to solve clear, since this discussion started to be long-winded.

Thanks for your time and consideration.

Sincerely from,

Sukwoo Hong

Rodrigo replied Jul 16, 11:40am Hello,

I attached a screenshot to this message. It was taken using Firefox, in Windows 10. As you can see in the styles applied to the element, Arial is currently assigned as the font of the title.

The way in which the font is displayed depends on the browser itself, and not on Avada. Avada will only be in charge of setting Arial as the font-family, which is correctly applied, as you can see in the screenshot.

The specific display of the font will depend on the font's character map, as well as on the browser in which it's displayed.

Unfortunately, there's not much help we can offer regarding this issue, since Avada currently applies Arial correctly in the source code of your page.

--- Rodrigo ThemeFusion Team

STAY IN TOUCH ABOUT ALL NEWS / UPDATES / PRODUCTS

Subscribe To Our Newsletter | Follow Us On Twitter | Like Our Facebook Page Join The Avada Users Facebook Group | Join The Fusion Builder Users Facebook Group

Visit Our Support Center To Search For Answers. Always Submit A New Ticket For New Questions.

{#HS:376349548-165462#} This email has been limited to the 6 most recent threads.

It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38

crash ID's so far: bp-06ff23ef-5ee7-4f5a-84b7-6f2632150622

d36b0c3b-a98f-433b-b75d-8264146cb188

b3474d0a-eb4d-405e-ab4a-5113cb7e6765

bp-e8ab022b-40dd-4dd7-bd85-ef56c2150615

bp-5dfbdbce-fd3b-475e-8dd3-cc0542150615

bp-d4236d3f-5c4e-454c-b01f-aa97a2150615

...Pretty much exactly like the title says. I checked the plugin checker after updating to Firefox 30 to see if there was anything that needed updating. Of course, there was: Shockwave and "Adobe Acrobat NPAPI Plug-in".

While I was able to get Shockwave up to date just fine, the Adobe Acrobat NPAPI Plug-in is presenting some trouble. As in, when I click "Update Now", instead of redirecting to an update page, it redirects right back to the Plugin Check page.

Where can I go to update this plugin? Does it need to be updated? Is this a glitch in the checker, and therefore I don't need to do anything?

Before the update everything was working fine, but yesterday after the update I noticed that whenever I open a page and after that I hit back button, it doesn't reload the page like before. It's annoying, because I use forum and sometimes is confusing when I open a thread and after that it still says that "new thing", the only way to remove it is to reload the page from the refresh button.

after installing latest upgrade all of my bookmarks have gone. When going to restore bookmarks error message unable to process backup appears. why give an update that deletes all bookmarks without informing the user, if I had have known this i would not have upgraded. How do I get years of saved bookmarks back?

Just this. Thanks in advance. Here's this add-on's description: "Automatically resumes YouTube videos from where you played them last. Without this extension, for example, when you click through YouTube videos, back and forth, they always start from the beginning. No more. With this extension, previously seen videos will resume from where you left them at. Even if you restart your browser." I have: Author Appteligent LTD Version 1.2.3 Last Updated December 10, 2019

Why does it seem like every time Firefox installs an update, all of my add-ons disappear?!! It is so GD infuriating and frustrating, because I have to go back and figure out which ones I had and reinstall them... Why is that even a thing? Why would they design their stupid browser like that? Please correct me if I am wrong and tell me what I am doing wrong....

On two different profiles, the Customize option simply isn't working. I see three different places on the GUI to click on Customize, and none works. Nothing happens when I click on them, beyond the letters "Customize" appearing at the top of a tab.

After appearing earlier this evening, the LastPass icon is also failing to appear on both profiles.

I am trying to get content from washingtonpost.com . They need me to disable tracker blocking. The standard help screen (capped below) says to just click the button labeled "Turn off Blocking for This Site." Only trouble is, no such button actually exists on the information popup screen (Clicking the circled 'i'). The popup screen I get looks exactly like the one in the help, except for the missing button. I have tried all the suggestions in other posts and none of them work. I notice I am not the only one with this problem. Is it possible my install of Firefox is corrupted? But nothing else I have noticed is wrong. I am running Firefox quantum 68.0.1 under Ubuntu xcfe.

I've downloaded Thunderbird and have imported all emails etc - works great! BUT when I try to do a mail merge it doesn't work! I've saved my excel file as cvs and understand that I need to use {{Email}} , {{First Name}} etc It just doesn't work for me - no emails in outbox or sent items?

any ideas please?

I have tried everything under the sun, I have deleted my cookies, uninstalled Firefox and my profile and I'm still getting this issue. I can't a higher resolution then 360p,this happened a few days ago and I don't understand why...

I was browsing some forums and Firefox just kept crashing , it did it 4 times in a little over 10 minutes

These are the crash reports just for today , it has also crashed 3 times just this month not counting these 4 today , and 5 times in February , 6 times in January ,and 5 times in December , its getting old with this crashing situation , i hate IE and Google Chrome , but at least they don't crash all the time

Crash reports for today:

bp-f306666d-35a5-4be7-b937-872762160313
bp-0988a5a7-f2af-475e-947f-af8d02160313
bp-3587aa5e-b7b6-4c27-8a68-e9cbc2160313
bp-5ccdcc1d-3c27-4675-8971-758002160313

So why does it keep crashing ?? , and what can be done to stop it from doing this all the time ?

Any help would be appreciated .... Thanks ... Jim

EDIT:

It just crashed again as i was submitting this post

bp-d772edf1-2d67-4634-a910-88acd2160313

It just crashed 2 more times , , what is causing this ???....Anyone ????????????

I keep having to update this every few minutes , it just crashed AGAIN !!!

Everytime I play a game, firefox decides to pop up about 20-30 pages of my homepage. How do I stop this? I scanned my computer for viruses and have adblocker and none of these work are contributing. Its been going on for 2 weeks now. If I'm not using firefox, it happens on Chrome as well.

Last night I decided to check the monthly weather forecast just before going to bed. I googled, "weather" then clicked through to a website before realizing it wasn't the one I meant to click. I backed out and clicked another link further down the list. I thought to myself, "That's going to screw me up in future because the wrong website will be a visited link and I'll mistake it for my preferred site."

I'm a long-time Firefox user and upgraded to Quantum when it first came out. I had made a cursory inspection of some of the new features at that time, and remembered the little counter-clockwise arrow in the toolbar was supposed to be a shortcut for deleting a set time frame of browsing history. Remembering this, I clicked it and a little menu popped up with options for how much history to forget. I clicked the option to forget 5 minutes.

I'd had multiple windows with multiple tabs open and they all disappeared instantly. I don't know if the browser crashed or simply intended to restart itself, but when it reopened there was only one window with no tabs.

I quickly hit the three bar menu button in the top-right and navigated to Library > History > Recently Closed Windows. Both this menu and Recently Closed Tabs were entirely empty.

My secondary Windows were of secondary importance, but my first and primary window had a large number of pinned and ordinary tabs that I did not want to lose. Tabs that I have been saving for months - some more than a year. Many that I migrated from Firefox I to Quantum. In the past, they have always been recoverable through the History. Now they seem to have been erased without a trace because I clicked, "Forget 5 minutes" from the toolbar.

I tried using Window's System Restore to reset my computer to a restore point from yesterday, but this had no effect on my Firefox session. Is there any way to reverse this and recover the session I've been using daily since before Quantum had been released? Is it anywhere?

My Firefox 32 .0 is using lots of CPU, and it frequently goes into "not responding" state. I restarted in safe mode, and the same condition happened. Is there any way for me to determine what tab(s)/URL(s) are causing the problem? I really do not want to start closing each of my many tabs and windows one-by-one to see which one(s) might be causing the problem. I am running Windows 7 Professional 32-bit. Thanks.

--Barry Finkel

See attached screen shot. The DISPLAY submenu should be visible, but the pane has truncated its dropdown height. I can click around on the different submenus, and some of them display, some don't, and when I go back to one that did not display, maybe it will display.

I`m reading shown below, to solve this, NPSWF32DLL should be deleted in Firefox program files folder by looking for a plugins folder, but i cant find "Firefox program files folder". It also says to delete corresponding flash player.xpt, Could you help please?. My computer is Windows 10-Firefox 49.0.2

""Go into the Firefox program files folder and look for a plugins folder. If you find a folder by that name, open it and see if there is a NPSWF32.DLL file in there. If so, delete that file and delete the corresponding flashplayer.xpt file from that folder. Actually, you can delete that folder altogether - Firefox hasn't had that folder for a number of years now, but will use whatever files might be in there from years ago.""

I am using FF 31.0 on Windows 7 Professional 32-bit. I have a number of FF windows open, one for each project on which I am working. There are some tabs in wndows that I do not want any more. So I either close those tabs or go to other URLs in those tabs. I then cleanly exit FF. But when FF is restarted, the tabs that I had closed or changed URLs re-appear, as if I had done nothing to delete or change them. I assumed that FF, when it exited cleanly, would save all of my current windows and tabs settings, and when I "restored my previous session", I would get the same windows and tabs that I had when I cleanly shutdown. But this is not the case. How do I tell FF to save my current window and tab settings? Thanks.

--Barry Finkel