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Loss of and inability to access and restore bookmarks and history system

Hello, I'm using Firefox 92.0.1 for Mac OS (10.12.6). Upon restarting my computer, my bookmarks were lost. First, it was stated that "The bookmark and history system will… (read more)

Hello, I'm using Firefox 92.0.1 for Mac OS (10.12.6). Upon restarting my computer, my bookmarks were lost. First, it was stated that "The bookmark and history system will not be functional because one of Firefox's files is in use by another application. Some security software may cause this problem." When I tried to restore the old bookmarks, it there was a list from which I could select, but every choice resulted in an "unable to process the backup file" response. Upon restarting my computer and reinstalling Firefox, It now said "for quick access, place bookmarks here on the bookmarks toolbar." That said, it won't let me do so.

I've tried the other recommendations offered through support for restoring bookmarks (though, admittedly, many were outdated, referencing links circa 2016), and have had no luck so far. If the worst case scenario is that the old bookmarks can't be accessed, is there at least a way to reestablish the bookmark and history system and start anew?

Thanks in advance. (Attached below are examples of the error message.

Asked by r.sharpe3 3 hours ago

Last reply by FredMcD 7 minutes ago

Firefox crashed contantly!

I return to my hibernating iMac, and 40% of the time, all open windows are closed. Often, the browser has also reset my search engine and no longer loads my default web … (read more)

I return to my hibernating iMac, and 40% of the time, all open windows are closed. Often, the browser has also reset my search engine and no longer loads my default web page.

Asked by John Felock 58 minutes ago

  • Solved

Huge Firefox issue. I am significantly scared.

Yesterday I went to my history to locate a prior site I had visited. There was only 1 site in history, which of course surprised me, and it was to CapitalOne.com/link … (read more)

Yesterday I went to my history to locate a prior site I had visited. There was only 1 site in history, which of course surprised me, and it was to CapitalOne.com/link accounts. This is my credit card company. I removed Firefox from my Macbook and then re-downloaded Firefox and installed. Nothing has changed. My settings are correct, meaning that I should be able to have sites visited in history, yet only the one site populates, and I've been to a lot of sites today....the credit card/link accounts site is the only site that is in history. You can imagine how nervous I am right now about doing anything on line. I sure hope that someone will help out here.

Asked by chefjeff 3 days ago

Answered by jscher2000 5 hours ago

  • Solved

Disable the login prompt for Password

How do I disable the login prompt for Password? I was on the phone troubleshooting a site I was having problems logging into, and the login for Password kept popping up e… (read more)

How do I disable the login prompt for Password? I was on the phone troubleshooting a site I was having problems logging into, and the login for Password kept popping up every few seconds. Even after canceling it would pop up again after a few. I did not want to log into Password because the previous saved username/password would mess up the troubleshooting.

Asked by gregbrady2020 6 hours ago

Answered by jscher2000 5 hours ago

Home Page Shortcuts - Custom image not displaying

I am trying to organize my homepage tiles with shortcuts to the sites I frequent most. Some sites have their logo automatically appear in the tiles, for other websites it… (read more)

I am trying to organize my homepage tiles with shortcuts to the sites I frequent most.

Some sites have their logo automatically appear in the tiles, for other websites it does not.

For those that the logo does not appear automatically, I edit the tile and select "Use a custom image"

Upon entering the URL, the image appears in the preview, but once I save, the tiles appears blank (just a white square).

Any suggestions on what I can do? Ive tried various images for various tiles - it appears as soon as I try to add a custom one it goes blank (see screen shot as example)

Asked by Mlavigne 6 hours ago

top sites 3 dots disappeared and there are no blank boxes to add a top site

Mac book air -----I was able in the past to add a new website to top sites in Firefox but they disappeared. In addition there are no blank boxes so I can add a website in… (read more)

Mac book air -----I was able in the past to add a new website to top sites in Firefox but they disappeared. In addition there are no blank boxes so I can add a website instead new boxes appear even if I dismiss them. Thank you

Asked by bgstock 13 hours ago

Last reply by cor-el 7 hours ago

AutoFill Not Working

Firefox 92.0 - Mac OS 10.14.6 Ongoing issue with AutoFill data appearing, but when selected, the data does not stay. The fields all empty. Seen across vigilant sites … (read more)

Firefox 92.0 - Mac OS 10.14.6

Ongoing issue with AutoFill data appearing, but when selected, the data does not stay. The fields all empty.

Seen across vigilant sites - Banks, etc. and non-vigilant such as user forums.

Was working in the past. 1 year ago.

Thanks for any insights.

Asked by info6127 8 hours ago

whats up with my firefox

everyday when i get on my mac, Firefox acts as if I just installed it. I have to do the import of favorites and such.....sometimes it happens more then once on the same … (read more)

everyday when i get on my mac, Firefox acts as if I just installed it. I have to do the import of favorites and such.....sometimes it happens more then once on the same day, like if if it sets for a few hours it closes out. when I open it back up its like a new install.... Any ideas

Asked by jrbaxter 20 hours ago

Last reply by jscher2000 17 hours ago

Automatically fill in your address on web forms

Although I am in US I couldn't find the "automatically fill in form and address" option in my Firefox. Because of this I am forced to use Chrome. Please help me with issu… (read more)

Although I am in US I couldn't find the "automatically fill in form and address" option in my Firefox. Because of this I am forced to use Chrome.

Please help me with issue.

Asked by Kumar Adabala 19 hours ago

  • Solved

Undoing "don't allow [website] to prompt me"

Hello! A site kept popping up a confirmation window for an action I was trying to take, and in the confirmation window, there was a checkbox for something like "don't al… (read more)

Hello! A site kept popping up a confirmation window for an action I was trying to take, and in the confirmation window, there was a checkbox for something like "don't allow [this website] to prompt me again" (that's as best I can remember). I checked the box thinking it would just allow the action to happen without the confirmation window, but instead, the site just won't take that action anymore. How can I undo this setting? Thank you!

Asked by abby.phelps 1 day ago

Answered by jscher2000 1 day ago

unable to open google news or local news station

Since yesterday I have been unable to open Google News. Nothing happens. In addition, today I am unable to open local news stations articles. The local station's home pag… (read more)

Since yesterday I have been unable to open Google News. Nothing happens. In addition, today I am unable to open local news stations articles. The local station's home page ups but news stories do not.

Asked by patjohndickinson 1 day ago

Last reply by FredMcD 1 day ago

  • Solved

Firefox continually prevents sfgate.com from reloading. This is a legitimate site I subscribe to. How can I disable this Firefox action?

Firefox continually prevents sfgate.com from reloading. This is a legitimate site I subscribe to. How can I disable this Firefox action? … (read more)

Firefox continually prevents sfgate.com from reloading. This is a legitimate site I subscribe to. How can I disable this Firefox action?

Asked by tomd67 1 day ago

Answered by jscher2000 1 day ago

Firefox 92 on Mac broke some things

When the BBC news https://www.bbc.com/news website initially loads it looks fine but then after two seconds it resizes and enlarges graphics and messes up the page. Also,… (read more)

When the BBC news https://www.bbc.com/news website initially loads it looks fine but then after two seconds it resizes and enlarges graphics and messes up the page.

Also, Prime Video no longer plays anything without getting an error message (We're experiencing a problem playing this video. For assistance, please go to www.primevideo.com/help.)

I have turned off all script and adblocking and it still happens. It all started with Firefox 92.

Neither of these things happen in Safari and the update to FF 92.0.1 did not fix it.

Asked by slim2none 1 day ago

language - not possible to remove or change

I use Firefox on mac OS 11.5.2 and the system language is English so is the main display language in Firefox (so I see File - Edit-View etc. on top in English) However wh… (read more)

I use Firefox on mac OS 11.5.2 and the system language is English so is the main display language in Firefox (so I see File - Edit-View etc. on top in English) However whenever I try to print something or save a page the window that opens up is in Turkish. I tried to change this from preferences -> setting-> general -> language (which shows English US as default with Turkish as the second on the list) but the "remove" button is not active.

The info on Firefox Troubleshooting Information page is like this: (not sure if it is because of one of these)

Internationalization & Localization Application Settings Requested Locales ["en-US"] Available Locales ["en-US","tr"] App Locales ["en-US","tr"] Regional Preferences ["en-TR","tr-TR","el-TR"] Default Locale "tr" Operating System System Locales ["en-TR","tr-TR","el-TR"] Regional Preferences ["en-TR","tr-TR","el-TR"]

I also tried from Mac System Preferences -> Language&Region -> Apps I tried to add Firefox and select the language but language selection is not active (in gray "System Default-Turkish" is written and the message under that says Firefox doesn't support additional languages. For other apps like Word etc. system default language shows as English no problem.

Thank you

Asked by gizem.dorter 3 days ago

Last reply by cor-el 2 days ago