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  • Archived

Downloading pptx files

I’m using iPad 8th gen. I use Moodle VLE for my university studies. Links to download PowerPoint slides from my lectures are uploaded onto it. When using Safari, tappin… (read more)

I’m using iPad 8th gen. I use Moodle VLE for my university studies. Links to download PowerPoint slides from my lectures are uploaded onto it. When using Safari, tapping the link send the pptx to my downloads, where I can open it in other apps, PowerPoint or Notability for example. Firefox instead opens it in a new tab. I have tried press ‘more’ then ‘share page with’ to send it to PowerPoint, but it doesn’t work. How can I get Firefox to download these, like how Safari does?

Asked by Eliot 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox iOS v40 update makes browser inaccessible

Hey Everyone, I updated Firefox for iOS to version 40 yesterday and the app is now inaccessible. I am on iOS 14.8.1. Menu icons and address bar are visible but not acces… (read more)

Hey Everyone,

I updated Firefox for iOS to version 40 yesterday and the app is now inaccessible. I am on iOS 14.8.1.

Menu icons and address bar are visible but not accessible. None of the menus or functionality are working. It shows just a solid black screen.

I’d delete and re-install but will lose a bunch of bookmarks. Is there a way to rescue those before deleting and re-installing app? Thanks!

Asked by mmryspace 8 months ago

Last reply by Kiki 8 months ago

Marquis takes over, can't remove it

- Marquis has colonised my search page. - I used to be able to get rid of it temporarily by going into troubleshoot mode and going through that whole process twice - odd… (read more)

- Marquis has colonised my search page. - I used to be able to get rid of it temporarily by going into troubleshoot mode and going through that whole process twice - oddly, it never worked first time. - Now that doesn't work. - I can only get to my DuckDuckGo homepage via my bookmarks, which means I can't have more than one page open at a time. Firefox opens by default in Marquis. - I downloaded paid-for antivirus software with no results, so I'm reluctant to get anything else unless I'm sure it will work. - I notice that several people on this thread and elsewhere have reported this intrusion. - Does anyone know what to do about it??

Asked by sheridan.tessa 1 month ago

Last reply by Dropa 1 month ago

  • Archived

Reader view on Firefox for iOS does not function correctly for a web site that I frequently visit.

The home page of that troublesome site is at www.brisbanetimes.com.au (home page). Firefox for iOS appears to work correctly on other sites. If I start on the home page a… (read more)

The home page of that troublesome site is at www.brisbanetimes.com.au (home page). Firefox for iOS appears to work correctly on other sites. If I start on the home page and select a link to a news article then that news article's web page is correctly displayed. When I then select reader view I get a garbled version of the previous (home) page. I can clear the problem by toggling back and forth between the desktop version of the article and the mobile version, using the relevant item on "Page Actions". The problem is not evident on Safari. Firefox is my default browser. I am on iOS version 14.4 and have the latest versions of Firefox for iOS and Safari. Any (polite and helpful) suggestions please?

Asked by peter.bourne.au 1 year ago

Last reply by Kiki 1 year ago

  • Archived

Cannot download PDF with Firefox on iOS

On the current version of Firefox for iOS, I cannot download a PDF. If I long-press the link to access the PDF, it shows the correct preview and I click download, but it … (read more)

On the current version of Firefox for iOS, I cannot download a PDF. If I long-press the link to access the PDF, it shows the correct preview and I click download, but it downloads some much smaller blank file. If I click on the link instead (to open it in Firefox), the “Share Page With” does not give the full list of save options I need to save the PDF. I can click Print and then pinch-zoom-out the PDF to open it in a way that allows me to save it, but that puts unwanted text in the header and footer. Isn’t there some way to simply download a PDF with Firefox on iOS!?

Asked by Korey 1 year ago

Last reply by Macronaut 1 year ago

  • Archived

Bookmarks toolbar no longer pinned to screen

I bought a new iPad and added Firefox. I synced my bookmarks using my account but the bookmarks toolbar is no longer visible on my screen and instead hidden behind a butt… (read more)

I bought a new iPad and added Firefox. I synced my bookmarks using my account but the bookmarks toolbar is no longer visible on my screen and instead hidden behind a button. How can I make my bookmarks toolbar visible while browsing?

Asked by andrewabad 2 years ago

Last reply by maxglitz 1 year ago

  • Archived

Firefox browser not registering

I recently downloaded Firefox iOS but am unable to download any add-ons because it isn’t even showing that I’m using a firefox browser at the very same time I’m using a T… (read more)

I recently downloaded Firefox iOS but am unable to download any add-ons because it isn’t even showing that I’m using a firefox browser at the very same time I’m using a THE firefox browser?

I’m bewildered. Any help would be greatly appreciated.

Asked by frequentseas 2 years ago

Last reply by leelow6 1 year ago

  • Archived

Managing Cookies on Firefox Mobile iOS

Attempting to use Gtasks app on my iphone (ios 14). App requires linking to my google account but when I enter my google account email, app returns message that cookies … (read more)

Attempting to use Gtasks app on my iphone (ios 14). App requires linking to my google account but when I enter my google account email, app returns message that cookies are engaged preventing access to my google database.

Asked by Jerry 1 year ago

Last reply by OBW47 1 year ago

  • Archived

How to download the PDF displayed in the viewer

Hi, I have opened a PDF file in the built-in viewer of FF, but I can't find a way to download it directly from the viewer. There's no download button/link/icon anywhere o… (read more)

Hi,

I have opened a PDF file in the built-in viewer of FF, but I can't find a way to download it directly from the viewer. There's no download button/link/icon anywhere on iOS 13.6.1 (iPhone SE 1st gen), and the latest version of FF. I'm completely stucked because I can't open the PDF file again, for example by entering the URL in a new tab. I have it in the viewer and if I close the tab, I won't be able to open the file again because the URL had a lifetime, and it is expired now.

I can't believe the download function is missing in FF built-in PDF viewer/iPhone 2016/iOS 13.6.1. Any idea how I can do that? Thank you advance for your help. Regards

Asked by v471278 1 year ago

Last reply by fahad.alsaidi 1 year ago

  • Archived

Firefox clipboard

I have always been able to copy and paste a screenshot without it going to the clipboard. Now, this morning it's telling my screenshots are going to clipboard. My questio… (read more)

I have always been able to copy and paste a screenshot without it going to the clipboard. Now, this morning it's telling my screenshots are going to clipboard. My question is where is the clipboard. I am not happy and you might have just lost a customer.

Asked by gn4rest 1 year ago

Last reply by Kiki 1 year ago

  • Archived

Anyone having troubles with closing tabs on the latest Firefox for iOS, Daylight 34.0 ?

I can’t close tabs by clicking/touching/pressing the ’x’ on the right of the tab header. It only works very randomly. I have to press the number of tabs square to get the… (read more)

I can’t close tabs by clicking/touching/pressing the ’x’ on the right of the tab header. It only works very randomly. I have to press the number of tabs square to get the tabs overview, there I can close the tab(s) I want.

Asked by matti.vuolanen 1 year ago

Last reply by Daniel Ethier 1 year ago

  • Archived

URGENT: Firefox 40.0 for iOS is completely frozen and inaccessible

Today I updated to Firefox 40.0 for iOS and its completely frozen every time I launch it. Background: I had over 200 tabs open when I upgraded. Every few days I sort thr… (read more)

Today I updated to Firefox 40.0 for iOS and its completely frozen every time I launch it.

Background:

I had over 200 tabs open when I upgraded. Every few days I sort through my open tabs and send those that I want to preserve to Pinboard. Although I am due to clean up tabs, this has never been a problem with previous Firefox upgrades.

In its current state Firefox is holding several important topics I was looking up hostage. I can’t just delete and reinstall the app because I don’t know that I will be able to find those pages again.

Expectation:

When I start Firefox for iOS I expect it to open the last tab I was on and allow me to interact with normal Firefox controls like entering the tab menu or typing in the URL bar.

Reality:

Everything is completely frozen. The most recent tab opens but it stuck with the purple loading bar 1/3 to 1/2 full. I cannot interact with any of the application controls such as opening menus or interacting with the URL bar. Firefox usually crashes to springboard after a minute or two if I wait for it to load.

I’ve tried

- Force quit. This doesn’t change anything.
- Phone restart.  When I restart my phone Firefox works for about 30 seconds but rapidly slows and freezes.
 - Closing tabs.  I’ve restarted my phone and closes a few tabs until Firefox stops responding.  I’ve done this enough times to close about 40 tabs. It’s made virtually no impact.
 - Other browser.  I’ve tested some of the same websites that are giving me trouble on Safari and they load quickly.  I do not appear to have connectivity issues nor do the websites that I am loading.
 - Disabling external privacy features.  I use AdGuard Pro as well as NextDNS to improve privacy and speed when I browse.  I have disabled both services but it did not improve Firefox’s performance.

I’ve also noticed that, when I can get to the tabs pag, all the thumbnails have disappeared and been replaced with favicons. This suggests to me that perhaps Firefox emptied some kind of internal cache when it was upgraded. That said, historically if I clear the browsing cache with hundreds of tabs open I don’t have any sort of problem like this.

I will install screenshots in a follow-up to this post — I need to restart my phone to make them and I don’t want to lose what I’ve typed here. :-)

Final Thoughts: Firefox and Apple both encourage frequently updating apps. If Mozilla wishes to maintain a rapid update cycle it is critical that they do not introduce breaking changes. It is not reasonable for a user to “migrate” to a new version when they have (a) no means for rollback and (b) updates are either forced or hard to avoid.

Please help me resolve this so I can save the tabs that I need without information loss.

Asked by jnovek 8 months ago

Last reply by SUMOsJR 7 months ago

Bookmarks

I logged into my account, but the bookmarks were not synced like before. I ask, for the love of God, that you recover my favorites.

Asked by Tácio Cabral 3 months ago

Last reply by Paul 3 months ago

When trying to access links from email get an error

Get following error at least half the time when trying to access link from emails: QUOTE "Server not found: Hmm. We’re having trouble finding that site. We cServer not f… (read more)

Get following error at least half the time when trying to access link from emails: QUOTE "Server not found: Hmm. We’re having trouble finding that site. We cServer not found: Hmm. We’re having trouble finding that site. Wan’t connect to the server at trk.klclick.com. If that address is correct, here are three other things you can try: Try again later. Check your network connection. If you are connected but behind a firewall, check that Firefox has permission to access the Web. link get a message that site cannot be found."

Asked by rwfishermn 1 month ago

Last reply by Paul 1 month ago

  • Archived

Upgraded iPhone, Can't see logins and passwords

I switched to a new phone and can no longer view my passwords and logins. The app prompts me for a 6 digit passcode but I don't know it or how to reset it. On my older ph… (read more)

I switched to a new phone and can no longer view my passwords and logins. The app prompts me for a 6 digit passcode but I don't know it or how to reset it. On my older phone, I viewed all my logins with touchID, but my new phone doesn't have that feature.

Asked by shivamsheth.10 1 year ago

Last reply by OBW47 1 year ago