• Archived

Downloading pptx files

I’m using iPad 8th gen. I use Moodle VLE for my university studies. Links to download PowerPoint slides from my lectures are uploaded onto it. When using Safari, tappin… (read more)

I’m using iPad 8th gen. I use Moodle VLE for my university studies. Links to download PowerPoint slides from my lectures are uploaded onto it. When using Safari, tapping the link send the pptx to my downloads, where I can open it in other apps, PowerPoint or Notability for example. Firefox instead opens it in a new tab. I have tried press ‘more’ then ‘share page with’ to send it to PowerPoint, but it doesn’t work. How can I get Firefox to download these, like how Safari does?

Asked by Eliot 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

Firefox iOS v40 update makes browser inaccessible

Hey Everyone, I updated Firefox for iOS to version 40 yesterday and the app is now inaccessible. I am on iOS 14.8.1. Menu icons and address bar are visible but not acces… (read more)

Hey Everyone,

I updated Firefox for iOS to version 40 yesterday and the app is now inaccessible. I am on iOS 14.8.1.

Menu icons and address bar are visible but not accessible. None of the menus or functionality are working. It shows just a solid black screen.

I’d delete and re-install but will lose a bunch of bookmarks. Is there a way to rescue those before deleting and re-installing app? Thanks!

Asked by mmryspace 5 months ago

Last reply by Kiki 5 months ago

  • Archived

Reader view on Firefox for iOS does not function correctly for a web site that I frequently visit.

The home page of that troublesome site is at www.brisbanetimes.com.au (home page). Firefox for iOS appears to work correctly on other sites. If I start on the home page a… (read more)

The home page of that troublesome site is at www.brisbanetimes.com.au (home page). Firefox for iOS appears to work correctly on other sites. If I start on the home page and select a link to a news article then that news article's web page is correctly displayed. When I then select reader view I get a garbled version of the previous (home) page. I can clear the problem by toggling back and forth between the desktop version of the article and the mobile version, using the relevant item on "Page Actions". The problem is not evident on Safari. Firefox is my default browser. I am on iOS version 14.4 and have the latest versions of Firefox for iOS and Safari. Any (polite and helpful) suggestions please?

Asked by peter.bourne.au 1 year ago

Last reply by Kiki 1 year ago

  • Archived

Bookmarks toolbar no longer pinned to screen

I bought a new iPad and added Firefox. I synced my bookmarks using my account but the bookmarks toolbar is no longer visible on my screen and instead hidden behind a butt… (read more)

I bought a new iPad and added Firefox. I synced my bookmarks using my account but the bookmarks toolbar is no longer visible on my screen and instead hidden behind a button. How can I make my bookmarks toolbar visible while browsing?

Asked by andrewabad 2 years ago

Last reply by maxglitz 1 year ago

  • Archived

Firefox browser not registering

I recently downloaded Firefox iOS but am unable to download any add-ons because it isn’t even showing that I’m using a firefox browser at the very same time I’m using a T… (read more)

I recently downloaded Firefox iOS but am unable to download any add-ons because it isn’t even showing that I’m using a firefox browser at the very same time I’m using a THE firefox browser?

I’m bewildered. Any help would be greatly appreciated.

Asked by frequentseas 1 year ago

Last reply by leelow6 1 year ago

  • Archived

Anyone having troubles with closing tabs on the latest Firefox for iOS, Daylight 34.0 ?

I can’t close tabs by clicking/touching/pressing the ’x’ on the right of the tab header. It only works very randomly. I have to press the number of tabs square to get the… (read more)

I can’t close tabs by clicking/touching/pressing the ’x’ on the right of the tab header. It only works very randomly. I have to press the number of tabs square to get the tabs overview, there I can close the tab(s) I want.

Asked by matti.vuolanen 11 months ago

Last reply by Daniel Ethier 9 months ago

  • Archived

Search default

I got some kind of update to Firefox, and it changed my default search to yahoo. i went to change it back to google, and it would not let me. only option in the preferenc… (read more)

I got some kind of update to Firefox, and it changed my default search to yahoo. i went to change it back to google, and it would not let me. only option in the preferences is yahoo -- which contradicts the guidance in the firefox settings info. how do i fix this.

Asked by dan129 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Sync Issues with New iPhone

Hi all, A few weeks back my iPhone stopped working and Apple sent me a new one, and since that time Sync has not worked properly on the new device. I'm still able to send… (read more)

Hi all,

A few weeks back my iPhone stopped working and Apple sent me a new one, and since that time Sync has not worked properly on the new device. I'm still able to send tabs from one device to another, but I'm not able to see recent bookmarks, history, or open tabs.

Things I've tried: - hard restart on the phone - reinstalling the iOS app - signing out and then back into Firefox on the device - disconnecting the device from the "Manage Account" page in my browser, then syncing again using the QR code

Another note: when on the Manage Account page, the status of my phone is always Last Seen whenever I first log back in on the device, but no activity after that.

Not really sure what to try next... Is it still trying to sync with Firefox on my old device of the same name for some reason? Might renaming my current device help? Any help would be great!

Asked by mrstephens 1 year ago

Last reply by iamjayakumars 1 year ago

  • Archived

Mozilla updates on AppStore

Every time Firefox tells me to access a new feature, it doesn’t work, and it tells me to download the latest version. Being iOS, I have to go to the App Store, and it alw… (read more)

Every time Firefox tells me to access a new feature, it doesn’t work, and it tells me to download the latest version. Being iOS, I have to go to the App Store, and it always says I have the app and does nothing. There is no update button. This has happened (again) with the picture in picture feature for videos. It doesn’t work - there is NO button - and I can’t update the software as it tells me too.

Asked by gozziesgang 1 year ago

Last reply by OBW47 1 year ago

  • Archived

Login window is blank, eventually times out

Today I noticed that I can no longer log into my Firefox browser on iPad. No matter what process I use to evoke the login window, I never reach the point of entering cred… (read more)

Today I noticed that I can no longer log into my Firefox browser on iPad. No matter what process I use to evoke the login window, I never reach the point of entering credentials. Instead, the blank window times out and I'm served the error message, "Could not load page". I've deleted Firefox and reinstalled. This wiped out all of my bookmarks, but did not resolve the problem. I have a good internet connection. Any ideas?

Asked by Julian P. Harvey 1 year ago

Last reply by OBW47 1 year ago

  • Archived

Firefox won't let me log in, keeps saying "Create a new account"

When I try to log into my account on Firefox iOS, the "scan QR code" thing doesn't work. When I go to the address on Desktop, it says: "Pair using an app Did you use the … (read more)

When I try to log into my account on Firefox iOS, the "scan QR code" thing doesn't work. When I go to the address on Desktop, it says:

"Pair using an app

Did you use the system camera? You must pair from within a Firefox app."

So I tried logging in with my email. I used all the emails on my account. I even added a new one just to see if that would work. It brings me to the "Create a new account" page.


When it HAS worked (before I switched phones in the last month): I've had this problem for over a year now:

https://support.mozilla.org/en-US/questions/1284415

It won't sync at all. I'm still having this problem. E.g. It was January 10th. It said it hadn't synced since 12/20. I click the sync button. It does not sync.


Two problems in one. I'm frustrated. I've had a variation of this problem for over a year now. It's definitely not my phone, as I've had three different phones in that time period.

Asked by x 1 year ago

Last reply by Kiki 1 year ago

  • Archived

Getting "Access Denied" error message

I am getting an "Access Denied" message when trying to log into a website that I have used for years. I am able to log in through Safari and Chrome. I recently upgraded… (read more)

I am getting an "Access Denied" message when trying to log into a website that I have used for years. I am able to log in through Safari and Chrome. I recently upgraded to MacOS Catalina, but have no idea if that has anything to do with the problem. The specific message is:

Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server.

Reference #18.354b1f45.1613428618.1e86a7a1

I have tried clearing the cache and cookies, "forget this website" and changing to "no proxy" server. None of these have worked.

Any suggestions to fix this would be greatly appreciated.

Asked by Nancy 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Synced logins

Syncing between desktop and iOS. On desktop, visit a site and save login. Then visit it on mobile, saved login doesn't work. If open the settings in mobile I can see the … (read more)

Syncing between desktop and iOS. On desktop, visit a site and save login. Then visit it on mobile, saved login doesn't work.

If open the settings in mobile I can see the information. If it load it manually once, it works on mobile every time after.

Asked by HelpImStuck 1 year ago

Last reply by Kiki 1 year ago

  • Archived

user-agent showing up as Safari instead of Mozilla

iPad version: iPadOS 13.5 Firefox version: 25.1 (17865) The user agent that is returned outputs that I am currently using Safari 13.1 on macOS (Catalina) which is not co… (read more)

iPad version: iPadOS 13.5 Firefox version: 25.1 (17865)


The user agent that is returned outputs that I am currently using Safari 13.1 on macOS (Catalina) which is not correct?

I have tested this on other browsers with the same device.

Firefox:

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Safari/605.1.15

Chrome:

Mozilla/5.0 (iPad; CPU OS 13_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/83.0.4103.63 Mobile/15E148 Safari/604.1

Edge:

Mozilla/5.0 (iPad; CPU OS 13_2_2 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0 EdgiOS/45.3.19 Mobile/15E148 Safari/605.1.15

Safari:

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.0.3 Safari/605.1.15

Asked by Paul van Dyk 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Web Site Data Does NOT Clear in Firefox iOS

Persistent cookies from web sites are not properly clearing in Firefox iOS. When I finish web browsing I always go to Settings-Data Management-Web Site Data-Clear All We… (read more)

Persistent cookies from web sites are not properly clearing in Firefox iOS. When I finish web browsing I always go to Settings-Data Management-Web Site Data-Clear All Web Site Data. I also Clear Private Data. Then, when I close the Firefox app on my iPad and open it up again, some Web Site Data is still present! This is very frustrating because there is no way of analyzing what is going on in iOS. Sometimes the process does seem to clear all the Web Site Data. But then in subsequent sessions some persistent cookies, from websites that I haven't visited again, suddenly reappear. This problem also occurs when Private Browsing too . This does not happen on Firefox on my Windows PC, probably because I have more control with a PC and use CCleaner after every session, which deletes Firefox Internet Cache, Internet History, Cookies etc. Can somebody from Mozilla please explain the 'hit and miss' functionality of clearing Web Site Data in Firefox iOS? It's driving me mad!! Currently using Version 28.0 (18809).

Asked by alexis.onfire 1 year ago

Last reply by OBW47 1 year ago

  • Archived

Suddenly the Google page translator shows up on some pages

Hi, firefox 33 for iOS. Suddenly the Google page translator shows up on some pages and I have no setting on iOS to disable or at least change the Google page translator. … (read more)

Hi, firefox 33 for iOS. Suddenly the Google page translator shows up on some pages and I have no setting on iOS to disable or at least change the Google page translator. How do I get rid of the google page translator bar on top? I have deliberately not installed anything. Thanks!

Asked by tmpm08 1 year ago

Last reply by kallom 9 months ago

  • Archived

Ipad: Page not shown correctly in FF, ok in Safari

The page https://dk.trustpilot.com/review/boliglab.dk is not shown correctly in FF, ok in Safari. In FF my review is not shown, However it is coming ok in Safari. See scr… (read more)

The page https://dk.trustpilot.com/review/boliglab.dk is not shown correctly in FF, ok in Safari. In FF my review is not shown, However it is coming ok in Safari. See screenshots, the one with red circle at bottom is from FF, the other one from Safari. Setup: Ipad with latest IOS, FF and Safari. Ipad has been reset, same issue though. Pls. suggest. Br Peter

Asked by hzj8000 10 months ago

Last reply by subtleviews 10 months ago