All Products Support Forum

Hey Everyone,

I updated Firefox for iOS to version 40 yesterday and the app is now inaccessible. I am on iOS 14.8.1.

Menu icons and address bar are visible but not accessible. None of the menus or functionality are working. It shows just a solid black screen.

I’d delete and re-install but will lose a bunch of bookmarks. Is there a way to rescue those before deleting and re-installing app? Thanks!

I can’t close tabs by clicking/touching/pressing the ’x’ on the right of the tab header. It only works very randomly. I have to press the number of tabs square to get the tabs overview, there I can close the tab(s) I want.

Hi, firefox 33 for iOS. Suddenly the Google page translator shows up on some pages and I have no setting on iOS to disable or at least change the Google page translator. How do I get rid of the google page translator bar on top? I have deliberately not installed anything. Thanks!

The page https://dk.trustpilot.com/review/boliglab.dk is not shown correctly in FF, ok in Safari. In FF my review is not shown, However it is coming ok in Safari. See screenshots, the one with red circle at bottom is from FF, the other one from Safari. Setup: Ipad with latest IOS, FF and Safari. Ipad has been reset, same issue though. Pls. suggest. Br Peter

Hello!

Please help me return to Firefox. I miss it. :(

I’ve had to switch to Chrome because I can’t seem to get Firefox for iOS to auto fill the passwords I have saved when trying to log on to every website that required a username or password. I’m not talking about the passwords saved to my iCloud Keychain. I’m talking about the ones specifically saved to my Firefox account.

The passwords auto fill on the desktop Firefox just fine (both Windows and MacOS), but for some reason the Firefox for iOS app doesn’t auto fill the passwords.

Both Save Logins and Show in Application Menu are toggled on, so I’m not sure what I’m doing wrong.

If someone can help me fix this, I will gladly return to Firefox! Thanks so much.

Above is N/A neither of the choices work. Have written this several times elsewhere on your site. This is not just on my iPhone, but on my Mac. I have been waiting for my new Freedom Cell Phone since this July due to a Chip shortage: then I want to switch my email to a secure service with a Swiss vpn both on the phone & my Mac at the same time. So when I just saw all the Firefox monitor breaches that go back to 2013; I am overwhelmed! I am not a tecky & would like to speak to a Live Customer Support Person. I have tried all Mozilla Firefox Customer Support #s available: ... , ... , and ... either just rings, busy or a voice answers & directs to support & later disconnects??? Also, please limit ALl Cookies to those only Strictly Neccesary. Thank you.

edited out the fake tech support phone#'s as Mozilla does not provide any phone support whether official or by a third-party. https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams

I have some trouble using Firefox with my iPad and the Magic Keyboard and don't seem to be the only one: https://www.reddit.com/r/firefox/comments/kmntpo/extra_tabs_opening_constantly_on_ipad/ghrcbs1/

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"I have been experiencing an issue on iPad where new empty tabs open up all the time. My iPad is connected to the magic keyboard, and when I open a new tab using cmd-T it open two new tabs instead. When I click links it often opens up new blank tabs. When I conduct searches using the omni search bar it will often open a new tab and conduct the actual search there."

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It is exactly the same issue I have. It persists since I use the Magic Keyboard (November 2020) but not, if I use Google Chrome or Safari.

Google has interfered with my photos when I chose Firefox as my default browser. On my ipadmini4 I can’t even use Safari....it goes straight to google! I’m getting ads that won’t go away or return immediately if they do. How can I get Firefox as my default browser without this constant interference?

I am not able to close open tabs on v37.0 on iPad from the menu bar. There is an “X” on the tab, but pressing it does nothing. I must open the tab menu and close each tab from “open tabs” menu and shown in the attachment.

My Firefox browser on IPhone stopped working or responding at all suddenly after the recent update V. 40 , I cannot uninstall or reinstall as there are access data saved and cannot lose it , I need urgent help please

I’ve been using Firefox on both my iPhone and iPad, but suddenly, whenever I open it on the iPad it immediately closes. It has no problem on the iPhone.

I’ve uninstalled it an reinstalled it, and after I’ve logged back in, it crashes immediately.

I noticed that when I use the keyboard on my ipad pro (3rd gen with ipadOs 14.3) firefox opens two tabs when pressing on Command+T and sometimes when selecting a link and opening in a new tab.

I tried uninstalling firefox and installing it again but I still have the same issue. Does someone else have the same problem or is it my keyboard/ipad only? Safari doesn’t seem to have this issue.

With the most recent update, I’m finding the tabs too small to be useful on my iPad. They were always small, but previous versions did a better job of limiting the number of them showing so I could at least have a shot at recognizing what they are. I now have 12 tabs showing in landscape orientation and there isn’t enough room for any of them to display identifying information. I can’t find how to adjust the number of tabs or the size of them. Can someone let me know the trick? Thanks.

The function window.open() doesn't work in Firefox for iOS, but works for other major iOS browsers.

What should be used as an alternative to open new windows with a URL in Firefox?

https://jsfiddle.net/3z6ygk8w/3/

https://stackoverflow.com/questions/68240381/javascript-window-open-not-working-on-firefox-mobile-ios

Tapping the ‘x’ next to the title of a tab should close the tab but nothing happens. I have to tap the “tabs” button (shows number of tabs open). If the tabs didn’t have the ‘x’ in them, I wouldn’t try to tap them to close them. On my iPhone, the UI makes it clear that the way to close, open, or view tabs is by tapping the ‘tabs’ icon.

I’m using Firefox Daylight 37.0 (5971) and after updating to iOS 15, Firefox crashes periodically when pressing the “open tabs” icon at the bottom of the screen. I always use Firefox in private browsing mode, if that is important. Also, now whenever I switch to Firefox from another app, it opens up a fresh tab automatically, forcing me to close it, when all I was trying to do was switch to the app.

Was the ability to have a blank homepage removed? It’s either your homepage or I have to set a page? This doesn’t make sense to me. Is there a legit reason I just can’t have a blank page?