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  • Solved

Backspace keyboard button not working in Firefox 87

Hello, I just upgraded to Firefox 87 and noticed that I wasn't able to go back to the previous webpage by clicking on the backspace button like what I have done in the pa… (read more)

Hello,

I just upgraded to Firefox 87 and noticed that I wasn't able to go back to the previous webpage by clicking on the backspace button like what I have done in the past if I'm not using a mouse on my laptop and had to click on the back button in the toolbar with the trackpad. I'm not too sure of why that happened with the upgrade and was a little surprised about that. Hope I can be able to get around this in some way if one of you know anything about this. Thanks.

Asked by Anduma22 3 weeks ago

Answered by cor-el 3 weeks ago

Can't sign in to online banking after Firefox update April 3rd (Ver. 87)

Windows 10, 64 bit. Firefox ver 87 For the past several days I have not been able to sign into my online banking at Scotiabank. When I enter my user name and password I i… (read more)

Windows 10, 64 bit. Firefox ver 87 For the past several days I have not been able to sign into my online banking at Scotiabank. When I enter my user name and password I immediately get an error message "Sorry, we couldn't complete your request". At the top it says "something went wrong" and the message comes from the Scotiabank site saying "generic-error". I've tried refreshing Firefox, removing all cache and cookies. Have tried restarting the computer. I note that Firefox appears to have updated itself on April 3rd and that appears to be when the problem started...could be just coincidental. Other web sites appear fine. I can use Microsoft Edge to log in to Scotiabank just fine as well, but I prefer Firefox. Anyone have thoughts on this? Thanks

Asked by jim.hedges 1 week ago

Last reply by samandapecora 3 days ago

After update letters missing, discolored or replaced by black squares on different sites

As of today´s update to 87.0 FF has become virtually unuseable on many sites. Tab titles, website address line and contents of websites that were fine so far display miss… (read more)

As of today´s update to 87.0 FF has become virtually unuseable on many sites. Tab titles, website address line and contents of websites that were fine so far display missing or pink singular letters or whole lines of text are made up of blackened squares and rectangles. Upon marking said lines the correct text is visible. What´s going on? Cache and cookies clear, rebooted, still same problem. Hesitant about wiping account regarding having to reinstall all addins that have been running fine for years. Deleted Kaspersky addin in hopes it was the culprit. Unfortunately, no. Any ideas anyone?

Asked by barbara.miller 6 days ago

Last reply by cor-el 6 days ago

Access denied on bank sign in page

I used to be able to sign in to my bank's website with Firefox. Lately it will not let me. The page post this after attempting to sign in: Access Denied You don't have p… (read more)

I used to be able to sign in to my bank's website with Firefox. Lately it will not let me. The page post this after attempting to sign in: Access Denied You don't have permission to access "http://signon.navyfederal.org/siteminderagent/forms/nfcu.fcc" on this server.

Reference #18.a19ec817.1618171684.b32946d

I can access the page through Microsoft Edge but not Firefox. What has changed and what can I do to change it back?

Asked by uglyangel72 6 days ago

Last reply by uglyangel72 6 days ago

downloading images from google images

If I try to do a long press on a picture in google images I just get three vibrations and nothing happens. I can download or share the image if I go to the host site but … (read more)

If I try to do a long press on a picture in google images I just get three vibrations and nothing happens. I can download or share the image if I go to the host site but google images specifically doesn't work.

Asked by zeke.hansen 2 days ago

Is there a setting hidden somewhere where I can force my preferred date format? Why do I have to contend with the dreadful date format when when visiting mozilla.org in english?

Hi! Since most content is in English and search engines always link to the English version, I usually browse the english version of mozilla pages. But here on support in … (read more)

Hi!

Since most content is in English and search engines always link to the English version, I usually browse the english version of mozilla pages. But here on support in particular I have to contend with the pathetic date format where you can't tell which is day or month or year. So why can't I find a way to set the date format. Even the majority of tiny websites/forums have an option to specify the date format.

Asked by avada 1 day ago

Last reply by TerryN21 18 hours ago

Access denied to a site I've used many time

Access Denied You don't have permission to access "http://www.lanebryant.com/" on this server. Reference #18.cffa3b17.1618699359.ab8831c I don't know why it happened or … (read more)

Access Denied You don't have permission to access "http://www.lanebryant.com/" on this server.

Reference #18.cffa3b17.1618699359.ab8831c

I don't know why it happened or what to do. I was on the site quite a few times in the past month with no trouble.

Asked by plopardo 20 hours ago

Last reply by jonzn4SUSE 14 hours ago

  • Solved

Pocket List Din drop-down menus has disappeared -

"Pocket List" has disappeared in the drop down menu under the "library" icon where it used to be not more than a few days ago. It's not under the Bookmarks icon, either.… (read more)

"Pocket List" has disappeared in the drop down menu under the "library" icon where it used to be not more than a few days ago. It's not under the Bookmarks icon, either. the "Pocket" icon is in the menu bar, and I can save items to Pocket, but can no longer locate the page with the articles. "View List" does appear when you click the Pocket icon, but it also saves whatever page you're on whether or not you want to save it.

Asked by hhartus 3 weeks ago

Answered by TyDraniu 3 weeks ago

hard to find Firefox bug reporting procedure

I got a new little start-up error from Firefox (I only have one GPU - AMD/ATI RV620 FirePro 2450): $ firefox [GFX1-]: More than 1 GPU detected via PCI, cannot deduce ven… (read more)

I got a new little start-up error from Firefox (I only have one GPU - AMD/ATI RV620 FirePro 2450):

$ firefox [GFX1-]: More than 1 GPU detected via PCI, cannot deduce vendor [GFX1-]: PCI candidate 0x1002/0x95cd [GFX1-]: PCI candidate 0x1002/0x95cd

I want to report this new little Firefox bug. I used the Firefox menu "Help | Submit Feedback" but it tells me:

"Please check back soon: We've paused submissions to this form so that we can improve how we collect feedback. Looking for support for Firefox or another product from Mozilla? Just head to Support.Mozilla.org"

Many people would stop right there, but I kept trying.

As instructed, I went to https://support.mozilla.org/ and got the "Search Support" page.

I used ^F and searched for the word "bug" on that page. Nothing. I searched for "report" and only found "Report Trademark Abuse".

Many people would stop right there, but I kept trying.

Under "Get Help" I selected "Firefox" which led me here to "Firefox Support":

https://support.mozilla.org/en-US/products/firefox

I again ^F searched for the word "bug" on that page. Nothing. I again searched for "report" and only found "Report Trademark Abuse".

Many people would stop right there, but I kept trying.

In the search box I typed "how do I report a Firefox bug". The top item on the first page of 246 pages returned was "How do I submit a bug for Firefox Sync?" but nothing about reporting a bug for Firefox itself.

Many people would stop right there, and I did.

Nobody is going to go looking through the other 245 pages of search results to find out how.

Why do you make it so hard to report a Firefox bug? Why isn't the answer to that obvious question the top search result on the Firefox Support page? Why do I even need to search for it at all -- it should be right on the page: "How to report a bug in Firefox"

(NOTE: This is not a request asking how to report the bug. I know how. This is a request asking you to fix the web site so that *finding* how to report a bug is easier. Much easier. If you want a great product, make it easy for your users to give you feedback.) I should probably submit this via Bugzilla but you disabled my account due to "inactivity" so I can't.

Asked by Ian! D. Allen 3 weeks ago

Last reply by Ian! D. Allen 3 weeks ago

Firefox browser looks like a redacted document

updated Firefox and lost everything, I can get over no bookmarks but what I don't understand is the distortion of the screen, big green blocks and changing letters from l… (read more)

updated Firefox and lost everything, I can get over no bookmarks but what I don't understand is the distortion of the screen, big green blocks and changing letters from letters to blocked out squares making my email look like it has been redacted. How can I fix my Firefox installation to stabilize the font. I tried reinstalling and updated the advanced settings but I don't think that is the issue, it almost seems like a virus.

Asked by corn.maryl 1 week ago

Last reply by cor-el 1 week ago

  • Solved

Google assistant "read this" doesn't work on firefox android

But dous work on Google News, Feedly and Twitter but it doesn't work on Firefox android, Google Assistant say "Sorry, I can't read this page aloud" is there a way to fix … (read more)

But dous work on Google News, Feedly and Twitter but it doesn't work on Firefox android, Google Assistant say "Sorry, I can't read this page aloud" is there a way to fix it?

Asked by orenyehezqel 1 week ago

Answered by milosagastume11 1 week ago

browser is unsharp at second monitor

we use firefox with tablet and second bigger monitor. caused by last update the visibility at second bigger monitor is not sharp any more and the letters of all text are … (read more)

we use firefox with tablet and second bigger monitor. caused by last update the visibility at second bigger monitor is not sharp any more and the letters of all text are broken. In the paralle running tablet monitor all is best. All other apps did not have this problem.

How is it possible to change this ?

Asked by hilkka.schlums 1 week ago

Last reply by cor-el 6 days ago

fire fox tabs not opening. Unfortunately there is a You tubevideo playing and I can access it turn it off. the sound interferes with amy other video that is played

fire fox tabs not opening. Unfortunately there is a You tube video playing and I can not access it turn it off. the sound interferes with any other video that is played c… (read more)

fire fox tabs not opening. Unfortunately there is a You tube video playing and I can not access it turn it off. the sound interferes with any other video that is played can any one help me with this

also  I have a presentation via zoom and the video will be playing in the back ground. it will be noisy

thanks

Asked by parkhurst1898 1 week ago

Last reply by ARMAN KHAN 1 week ago

  • Solved

lockwise : maintain updated password

I have firefox on windows with lockwise activated when I change a password on a site eg. FB, I have to maintain the password in lockwise. Is this correct ? It does not pr… (read more)

I have firefox on windows with lockwise activated when I change a password on a site eg. FB, I have to maintain the password in lockwise. Is this correct ? It does not prompt for update of saved password .. or do we have to activate a setting for this or does this feature not exist ? thanks for all info best regards, Guy

Asked by Guy Przytula 1 week ago

Answered by cor-el 5 days ago

Where is Header & Footer setting in firefox?

Hello! After upgrading Mozilla Firefox to version 86.0, the header and footer setup menu in the Page Setup section has disappeared. How can I change the header and footer… (read more)

Hello! After upgrading Mozilla Firefox to version 86.0, the header and footer setup menu in the Page Setup section has disappeared. How can I change the header and footer content in the new version?

Asked by rbeniwal0003 1 week ago

Last reply by Naheed 5 days ago