Showing questions tagged: Show all questions
  • Archived

logged in websites are not remaining logged in, must re-log in every few hours

hi all i'm having a problem with firefox browser, its not keeping my website logged in. This does not occur after i close my browser but after a few hours of log in, eve… (read more)

hi all i'm having a problem with firefox browser, its not keeping my website logged in. This does not occur after i close my browser but after a few hours of log in, even if i leave the browser opened and come again back later.

I've been using firefox for ages now and never really had this issue. It has only starting happening only recently, since early this week or last week the most.

I've also manually cleared all cookies/log in etc and updated firefox to the latest version maybe it helps, but nothing changed.

Please note that I do not clear history/active log in etc neither it is set up to do it automatically when i close browser also i do not have any 3rd party apps that forbid cookies. I had a firefox addon before but disabled it maybe it was interfering, but it still didnt resolve the problem.

any help much appreciated as it is getting quite irritating. Thanks in advance Lee

Asked by JC 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox >79 slow to load pages

Was using FF 79.0. Everything worked great. I upgraded to 80 or so a while back and found that it was taking ~7-10 seconds before FF would begin to load an initial webp… (read more)

Was using FF 79.0. Everything worked great. I upgraded to 80 or so a while back and found that it was taking ~7-10 seconds before FF would begin to load an initial webpage, so I used system restore to go back to 79. I've upgraded to 82.0.2 and the same thing is happening. Tried going back using system restore, but system restore failed for some reason, so I'm now stuck. I haven't had success re-installing FF 79.0. Any ideas why FF would be so slow loading a page? FYI, once I'm on that website, if I click to another page on that website, it loads quickly and normally. Only seems to be when I'm moving to a new website. I'm using Windows 7.

Asked by bgula 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Forbidden 403

When I try to access [https://www.surinenglish.com/] I got the following: Forbidden. You don't have permission to access / on this server. Additionally, a 403 Forbidden … (read more)

When I try to access [https://www.surinenglish.com/] I got the following:

Forbidden. You don't have permission to access / on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. It has worked fine on this system and this browser before and still works fine in Vivaldi. No changes in AV software and no improvement when all extensions disabled. What could be causing it in FF (latest stable, Win 10)?

Asked by rafikiphoto 1 year ago

Last reply by cor-el 1 year ago

  • Archived

firefox 82.0.2 I cannot export bookmarks

Hi all I am running firefox 82.0.2 and I cannot export my bookmarks to html When I take the jon file and check it on another browser many bookmarks are missing like a lot… (read more)

Hi all

I am running firefox 82.0.2 and I cannot export my bookmarks to html

When I take the jon file and check it on another browser many bookmarks are missing like a lot

Is there a tool I can use that will export my bookmark -- so the job gets done and I will remove my current version of firefox

Thank you all

Asked by Jesus 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I can watch videos yet I can't comment, favorite, save for later, access account, etc. on YouTube

I have spent hours, literally, trying to fix this issue by following firefox community help guides yet nothing I've found has solved the problem. I can fully utilize yout… (read more)

I have spent hours, literally, trying to fix this issue by following firefox community help guides yet nothing I've found has solved the problem. I can fully utilize youtube, with similar addons installed , on google chrome and microsoft edge without any problems yet firefox will allow only videos to be watched on youtube - nothing more. When I try to comment it says: Returned error , when click on the (save) button; nothing happens, when i click on my account icon a blank window opens with a circle spinning in the center endlessly - - the extent of functions is limited to, watching videos . I've manually installed Adobe flash, I've tried disabling the polymer function, I've tried the safe mode with my firewall disabled (I made sure that the microsoft firewall did not enable when I disabled Kaspersky), I went into about:config and did all the adjustments... there is quite a number of other things I did over the course of three hours. In the picture I have one picture showing my firewall/addons disabled with firefox in safemode while in the other picture the firewall/addons are enabled. System Information

Asked by omegainitiate 1 year ago

Last reply by jahinson2002 1 year ago

  • Archived

Firefox opens previous tabs on startup even though this setting is turned off

Whenever I open Firefox it opens a new tab for a brief moment then closes it and opens my previous tabs from my last session. I have this setting unchecked in the setting… (read more)

Whenever I open Firefox it opens a new tab for a brief moment then closes it and opens my previous tabs from my last session. I have this setting unchecked in the settings. I think that it is crashing and trying to restore my pages because of that, but there are no crash reports when I visit about:crash. I am running the latest version of Firefox and windows 10.

Asked by Luke Shuttleworth 1 year ago

Last reply by Terry 1 year ago

  • Archived

Keep getting "firefox can't update to the latest version" almost every day

I didn't used to receive this,but I keep getting the Keep getting "firefox can't update to the latest version" message on a pretty regular basis. I have downloaded and in… (read more)

I didn't used to receive this,but I keep getting the Keep getting "firefox can't update to the latest version" message on a pretty regular basis. I have downloaded and installed the latest copy a few times, but then I still get this message.I haven't tried uninstalling the browser in control panel, but I thought I'd check this first. Current version: 82.0.2 This is happening on my work machine (Microsoft Surface) running Windows 10.

Thank you Mike

Asked by indianamichael1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Google "People Also Ask" drop-down boxes won't open/expand

In Google Search, there is often a "People Also Ask" section with drop-down answers. In last few weeks they won't open for me, but they do in Safari. There are some oth… (read more)

In Google Search, there is often a "People Also Ask" section with drop-down answers. In last few weeks they won't open for me, but they do in Safari. There are some other minor things with other sites.

  1. Numbered list item I searched in about:config for "java" and there are no edited settings like that.
  2. Numbered list item I disabled all extensions, restarted Firefox, problem persists.

I don't know what other settings to check.

Asked by sites1 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox Crashing, trying to find out why

Hi there, first time posting. I have Firefox 82.0.3 64-bit and I am on Windows 10. The only add-ons I have are Ublock Origin and Adblocker. This morning I was having some… (read more)

Hi there, first time posting. I have Firefox 82.0.3 64-bit and I am on Windows 10. The only add-ons I have are Ublock Origin and Adblocker.

This morning I was having some internet trouble and it turns out my ISP needs to send someone out to my house to fix it. While my internet was going in and out, Firefox seemed very sensitive to this because it would continue to crash.

I was wondering if your internet connection going in and out can cause Firefox to crash (I need to the end the process because it is unresponsive type of crashing). I don't usually have any problems with Firefox and just wanted to ask.

Thanks.

Asked by Dr.Strange 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

my youtube account doesn't sign me into my account correctly anymore since the "picture in picture" button was upgrade recently from blue to white

FireFox broke my youtube (utube) account when you updated the picture in picture (p.i.p.) from the BLUE p.i.p. button that came out from the right side of the utube vids.… (read more)

FireFox broke my youtube (utube) account when you updated the picture in picture (p.i.p.) from the BLUE p.i.p. button that came out from the right side of the utube vids.

  • NOW with the new upgraded "white" p.i.p. button, I login to utube and the loaded utube page don't log me into my account, I have to keep reloading the page 10 times or more just to get my subscription list to load on the left side, but my notification bell in the top right hand corner won't load the new videos and it reads "SIGN IN" even though I'm signed in, and the channels I subscribe to NOW HAS a subscribe button even though I'm subscribed already!!! CRAZY!!!
  • Why does it not log me into all the features on the page?

And why won't it detect I'm ALREADY logged in and load all my normal features?

      • IS FIREFOX AWARE OF THIS PROBLEM AND GOING TO FIX IT or do I need to use another browser forever to view utube?

Any Ideas??? Thanks my friends!!! Much Love!

Asked by Methos 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Charge of $2.99 per month

I seem to have signed up for a product that costs $2.99 per month. I don't know what the product is and I don't use it. Mozilla provides no way to cancel this charge tha… (read more)

I seem to have signed up for a product that costs $2.99 per month. I don't know what the product is and I don't use it. Mozilla provides no way to cancel this charge that I have been able to find.

Asked by cwidgren 1 year ago

Last reply by Václav Trpišovský 1 year ago

  • Archived

Can not load website chase.com using firefox. Am able to load wesite using other browsers. All browsers ae using default system settings for proxies.

Can not load website chase.com using firefox. Am able to load website using other browsers. All browsers ae using default system settings for proxies. The attached screen… (read more)

Can not load website chase.com using firefox. Am able to load website using other browsers. All browsers ae using default system settings for proxies.

The attached screenshot is what is displayed after login to the website.

Asked by teejaym2 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Gmail will not load in Firefox. Started a few weeks ago

Since about a week or so ago late October or early November 2020, Gmail will not load in Firefox. I began having this problem about a week ago. Sometime in October or ea… (read more)

Since about a week or so ago late October or early November 2020, Gmail will not load in Firefox.

I began having this problem about a week ago. Sometime in October or early November of 2020. Gmail will not load in Firefox. Clearing cookies and all cache, works one time. Then it starts all over. Resting also works, just once. This is a giant PITA. I have to reset or clear the cache every time I use Firefox or Gmail won't load. It works fine on all other browsers. If I want to use Firefox for Gmail, I have to reset it or clear it every time I start Firefox. I have to go back to Chrome to use my Gmail.

Bob

Asked by chirpus57 1 year ago

Last reply by rcraincrow 1 year ago

  • Archived

Email links issues

For about a month now I have been having issues opening email links with Firefox. Not all email links just ones from Betty Crocker, Pillsbury and Life Made Delicious. The… (read more)

Asked by laury1 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Windows reset deleted Firefox along with bookmarks and passwords

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install updat… (read more)

My Microsoft Office would not update properly and my build (1803 or 1809?) kept getting a message about "End of Service, no longer supported and I needed to install update). I worked with a Microsoft Tech for two days and she was unable to get the update to complete successfully. The final step was to try do a Windows "Recovery" and run the "Reset this PC".

A message stated apps would be deleted but it also stated it would keep my "personal files".

Ultimately, the "Recover" and "Reset this PC" worked and I was finally able to update my Windows to build 1909. However, in the process it appears to have deleted Firefox and all my login data, websites, bookmarks, favorites and passwords.

Once again i worked with a Windows tech to see if we could get Firefox data back but the "Window.old" doesn't appear to have kept any Firefox data as every account "Administrator", "User", "My Name", Visitor and Default either have no Firefox folder, contains no files in the Firefox folder, or has a file with today's and is only a few kb's in size. Also, the Firefox "Import and Backup" feature doesn't have any files saved except one that is dated today has 11 items and is 1kb.

The Windows tech stated I may be able to contact Firefox and gain access to my information using my login, email, phone number type credentials to verify my identity.

As anyone reading this can understand I'm lost without this data. I have close to seven years worth of passwords, bookmarks and folders saved in that Firefox. I literally can't login to anything because not only do I not know the passwords but I don't know any of the login names either. This means resetting an account or password on a majority of my websites like banking, medical, etc...is virtually impossible.

Thanks in advance for anyone reading this and I hope what I'm asking makes sense.

Basically, I'm just hoping my information may be saved on the Firefox side a cloud server or something and I'm hopefully able to gain access to it talking to the community or Firefox tech support?

I do have access to my email on my phone but I can't see or reset the password on it either because it asks me to enter my email password in order to get to the area that allows me to reset the password.

Asked by AlatorreInWA 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Can not load website chase.com using firefox. Am able to load wesite using other browsers. All browsers ae using default system settings for proxies.

Can not load website chase.com using Firefox. Am able to load website using other browsers. All browsers ae using default system settings for proxies. … (read more)

Can not load website chase.com using Firefox. Am able to load website using other browsers. All browsers ae using default system settings for proxies.

Asked by teejaym2 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

find more addons not showing

I know how to get to the addons section. I'm presented with enabled addons and recommended addons. There's no way to find any more. There's supposed to be an option somew… (read more)

I know how to get to the addons section. I'm presented with enabled addons and recommended addons. There's no way to find any more. There's supposed to be an option somewhere at the bottom but nothing.

Asked by chumblefish 1 year ago

Last reply by TyDraniu 1 year ago

Why are you so hard on people with disabilities? --Dark Mode

I was using Firefox and Owl (the addon). I just upgraded to Fedora 36. I treid installing Owl and an alternative called "Dark Reader" and both cause a message stating th… (read more)

I was using Firefox and Owl (the addon).

I just upgraded to Fedora 36. I treid installing Owl and an alternative called "Dark Reader" and both cause a message stating they are corrupted.

I enabled dark mode in the browser. Google immediately changed to a dark background which I can more easily see. This site ignores the setting and is forcing me to work with very limited ivsion

I can barely make out the UI. I found what might be a solution at https://support.mozilla.org/en-US/questions/1356233 but after hours trying to read it I gave up and am wirting here.

It is very frustrating that other sites respond to firefox settings and your support site does not.

Asked by ThePowerTool 1 month ago

Last reply by Terry 1 month ago