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  • Archived

Can not download/use Add-ons

Since a release of Firefox this year that caused a problem with Add-ons working, I have not been able to get Add-ons to work properly with the most recent versions of Fir… (read more)

Since a release of Firefox this year that caused a problem with Add-ons working, I have not been able to get Add-ons to work properly with the most recent versions of Firefox. There ar two problem areas. 1. Can't download Plug-ins. 2. When right clicking on plugin on the tool bar, the dropdown settings window does not stay open.

My solution has been to use version 63.0.3 and run the "Add-on fix for Firefox versions 61-65."  This works fine, but I'm not able to load newer versions and get them to work.
I have, multiple times:

1. Uninstalled all Firefox versions x64 and x32 bit, uninstalled "Mozilla Maintenance Service" and deleted all "Mozilla Firefox" named folders. 2. Deleted all [username]Appdata/ Local, Local low, and Roaming "Mozilla" folders as well as the "ProgramData/Mozilla folder. 3. Cleaned out the "Windows/Prefetch folder. 4. Added a new user to see if that account was affected as well. It was!

None of this has worked, and I have wondered if some certificate is hanging around that should be removed?

Thanks, Jim

Asked by jim.dodd123 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

1. Plugins loaded on toolbar do not stay open when I click on them. 2. Some Plugins Won't Install (Add-on is corrupt error message)

Problems started since Firefox update broke Firefox Plugins. Even complete removal of Firefox and updating to Firefox 67.0.4 did not fix the problem. (see below). UPDATE … (read more)

Problems started since Firefox update broke Firefox Plugins. Even complete removal of Firefox and updating to Firefox 67.0.4 did not fix the problem. (see below).

UPDATE FIXED:

Installing plugin fix @ <https://discourse.mozilla.org/t/fixed-certificate-issue-causing-add-ons-to-be-disabled-or-fail-to-install/39047> fixed the problem even though installing latest version of Firefox did not.

I spent literally 20 hours on this problem and was very close to using Chrome as my default browser (Ugg).

Firefox 67.0.4 (64-bit) Windows 10

When I left-click on the toolbar icon of extensions that use a drop down window, I briefly see the settings in that window and then window becomes an empty frame that stays until I click outside the frame. Extensions that open their own tab are fine.

Disabling all plugins an then enabling one at a time does not help. Behavior is the same with a different user.

This problem started in the past week. Somewhere in that time frame I did install a 32 bit version of Firefox.

I have 'Refreshed Firefox' Reinstalled Java Runtime. I have uninstalled Firefox, x64 & x32, deleted folders under "Program files" and "Program Files (x86)", removed Mozilla directories under AppData: Local, LocalLow, and Roaming, and reinstalled Firefox x64.....Still a problem

I would guess that I haven't cleared every Firefox setting out.

Any suggestions??

Thanks, Jim

Asked by jim.dodd123 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

My extensions registry keeps getting corrupted

Hello, since I updated to Firefox 63.0.3, my extensions have constantly stopped working every time I restart Firefox, resulting in me having to delete my extensions files… (read more)

Hello, since I updated to Firefox 63.0.3, my extensions have constantly stopped working every time I restart Firefox, resulting in me having to delete my extensions files to reset the extensions registry. How can I stop my extensions registry getting corrupted?

Asked by Infernoflower1 2 years ago

Last reply by FredMcD 1 year ago

  • Archived

How can i get into my gmail account?

Whenever i try to enter my gmail account it is descibed as corrupted cannot enter. I don't know why this is happening nor do i know how to fix it. Can you help? I was tol… (read more)

Whenever i try to enter my gmail account it is descibed as corrupted cannot enter. I don't know why this is happening nor do i know how to fix it. Can you help?

I was told if it was totally necessary for now I can use Safari and type in gmail. I did and it worked.

Whats wrong with firefox?

this happened two days ago so march 9 2019

Asked by Annlinda711 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Firefix after v63.0.3 won't allow citi-card virtual account numbers to function. WHY???

Running Firefox 64bit version. So far, any Firefox after v63.0.3 won't allow Citi-Bank citi card virtual account numbers to function. Virt. acct #s uses Flash. I have fla… (read more)

Running Firefox 64bit version. So far, any Firefox after v63.0.3 won't allow Citi-Bank citi card virtual account numbers to function. Virt. acct #s uses Flash. I have flash enabled, but the virtual account number screen starts to build then just stops with no error message. I can then uninstall the newer version of Firefox and reinstall v63.0.3 and everything works just fine. Have not tried using the 32bit version of Firefox, but am considering switching to see if it works. For safety reasons, I prefer to use virtual (one-time) credit card numbers.

Asked by ErnieT_53 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

pop up windows are too small and can't be resized

I just upgraded to Firefox 63.0.3. Now when I open pop-up windows, they appear, but the content is confined to the top left 1/4 of the new window, and cannot be resized t… (read more)

I just upgraded to Firefox 63.0.3. Now when I open pop-up windows, they appear, but the content is confined to the top left 1/4 of the new window, and cannot be resized to fill the window. If I try to resize the content, it only enlarges within the 1/4 of the window.

I tried:

1. Open in safemode, with all extensions disabled. No change 2. Delete xulstore.json - worked ONLY ONCE. After that, no change. 3. Changed about:profile dom.disable_window_open_feature.resizable -> " from "false" to true" - no change. 4. Downloaded and installed firefox again - no change.

I am not sure what else to do.

Asked by stoczko 1 year ago

Last reply by rsblanchard 1 year ago

  • Archived

Как задать вопрос разработчикам мозилы (суппорту)?

Здравствуйте! У меня Вин.7, ФФ 63.0.3. Я правильно понял? Разработчики в браузере чудят всякой ерундой, усложняя нам пользование браузером, а попросить исправить баги не … (read more)

Здравствуйте! У меня Вин.7, ФФ 63.0.3. Я правильно понял? Разработчики в браузере чудят всякой ерундой, усложняя нам пользование браузером, а попросить исправить баги не возможно??? Отправляют всех сюда и на другие форумы, где сами никогда не появляются? Типа "нойтесь там друг-другу, может кто кому чего авось и подскажет, а нам это все пофигу, мы стремимся, избавиться от пользователей, вы нам все надоели" Так получается??? Может кто тогда порекомендует нормальный браузер, но не оперу и не хром? А проблема в том, что разработчики наворотили чего-то с проверкой сертификатов, что не в почту, ни даже в гугл не впускает, а как это исправить ни кто ни где не знает, ну а разработчикам пофиг...

Asked by o.Serapion 1 year ago

Last reply by WestEnd 1 year ago

  • Archived

Firefox not functioning right

Yesterday I had to reinstall Firefox as it did not exist......completely gone.....so I did a new install Now the issue is and has been is I load Firefox and sometimes I c… (read more)

Yesterday I had to reinstall Firefox as it did not exist......completely gone.....so I did a new install

Now the issue is and has been is I load Firefox and sometimes I cannot even access anything from the address bar it just sits there.

Its kinda hit and miss I can click on a tab and sometimes my favs are there and its all good. Seems like its doing its own thing..........no no we dont want that :)

What are your suggestions?


Thanks, Natalie

Asked by Starzcast 2 years ago

Last reply by Pj 1 year ago

  • Archived

Firefox (linux-Ubuntu) will not automatically fill in login username (but does fill in password) on website "safeway.com" login page - why?

I only have this problem with safeway.com. Firefox will not save the username (email address) for my login there. It does save my password, but I always have to manually … (read more)

I only have this problem with safeway.com. Firefox will not save the username (email address) for my login there. It does save my password, but I always have to manually enter the username.

Recently I tried manually editing the saved passwords (under "Preferences") - the username was blank for the safeway.com entry, so I put it in. This had no effect and the username field still is not filled in for that site.

Does anyone else have this problem with the login page on Safeway.com? I am using Firefox 63.0.3 (64-bit) for Ubuntu, but this problem has been present for at least a couple of years.

Asked by squishua 1 year ago

Last reply by islander1 1 year ago

  • Archived

How do I uninstall "Fast Package Tracker" from Firefox?

While trying to track a USPS package that I sent at Christmas I unintentionally installed "Fast Package Tracker" on my Mac and now it has hijacked Firefox. How do I remo… (read more)

While trying to track a USPS package that I sent at Christmas I unintentionally installed "Fast Package Tracker" on my Mac and now it has hijacked Firefox. How do I remove this malware and get control of Firefox again?

Asked by rtnorton 1 year ago

Last reply by James 1 year ago

  • Archived

I'm getting an insucure connection warning caused by pixel.mathtag.com

Trying to access my.eBay.com and I'm getting this warning..my.ebay.com uses an invalid security certificate. The certificate is only valid for pixel.mathtag.com. Error co… (read more)

Trying to access my.eBay.com and I'm getting this warning..my.ebay.com uses an invalid security certificate. The certificate is only valid for pixel.mathtag.com. Error code: SSL_ERROR_BAD_CERT_DOMAIN How do I rid myself of pixel.mathtag.com and what exactly is it? Microsoft Security Essentials does not recognize this as a threat.

Asked by RamblinMan211 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Gah. Your tab just crashed. We can help.

I get this crash message every day on the same website. Some days I get it more than once. Today I have received it three times in the last hour. This is an important sit… (read more)

I get this crash message every day on the same website. Some days I get it more than once. Today I have received it three times in the last hour. This is an important site. It is the website of the largest circulation newspaper in my state. I check it every single day for statewide news. Why cannot Mozilla fix this problem that has been ongoing for many months? Please stop telling me that you can help, and actually fix it.

Asked by loyall 2 years ago

Last reply by cor-el 1 year ago

  • Archived

grant extension permission

Firefox for 63.0.3 (64-bit) for Linux Mint 1.0 Where are extension permissions set? Bookmark tabs in TreeStyleTabs has error popup, it needs permission to create bookmark… (read more)

Firefox for 63.0.3 (64-bit) for Linux Mint 1.0

Where are extension permissions set?

Bookmark tabs in TreeStyleTabs has error popup, it needs permission to create bookmarks.

The preferences search didn't help... Tree Style Tabs has container permission, nothing about bookmarks, no add button there... no link to anything... just nada.

I also have 'Bookmark Tree for Tree Style Tab' which also has no info about these permissions.

The solution is going to probably be... 1) Another settings page that wasn't included in the search? 2) Firefox updates broke the extension, so... wait?

Asked by techisdead 1 year ago

Last reply by guigs 1 year ago

  • Archived

print error while print web page.

I want to print a web page and get the error message . I can print a web page from a different user. So, I think the problem is with the prefs.js file. I have tried… (read more)

I want to print a web page and get the error message . I can print a web page from a different user. So, I think the problem is with the prefs.js file. I have tried to compare the files between the two users, but I am not sure what to look for.

Thanks, Rodney

Asked by gtoisbest 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

How to have multi-tab at one tab and group the tabs with it?

I would like to use multiple tab option or add-on if there is any, so that I can put selected tabs in one tab and create different tab groups with them. My Firefox is a r… (read more)

I would like to use multiple tab option or add-on if there is any, so that I can put selected tabs in one tab and create different tab groups with them. My Firefox is a real mess.

Asked by pary 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

On a Windows 10 startup, firefox start automaticaly loading two pages that I have never visited before.

Without starting the browser, it opens by itself, and start two pages that I have never visited before: 1. Restore sesion - Sorry. We’re having trouble getting your pages… (read more)

Without starting the browser, it opens by itself, and start two pages that I have never visited before:

1. Restore sesion - Sorry. We’re having trouble getting your pages back. 2. http://www.141788217756483.update-your-pc.info/ - in the stated order.

Firefox is my default browser, start with windows startup is disabled, and this two pages are always the same, but i have never visited the update page and it looks like spam to me, as it shows article related to my work (always the same article), and again, I have never searched for the exact topic that is in the article ("How to draw a polygon in AutoCad", but I work as a CAD designer, so I have searched other similar topics... ).

Please see the attached images.

Also in Task Manager >>Details, I see this 4 processes (firefox.exe) running from the start of Windows - please see the third attached photo. Note: on the photo they are more than 4, that's because I have already opened few other tabs. From the start it was 4 of them.

Thanks for trying to help! Regards, Ivan.

Asked by Ivan.mlad 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Spell checking British not U.S.

Linux Mint 19 Cinnamon 64 bit, Firefox 63.0.3 64 bit. My spell checker seems to insist on British spelling and not English - U.S. I have insured that my Linux is the co… (read more)

Linux Mint 19 Cinnamon 64 bit, Firefox 63.0.3 64 bit.

My spell checker seems to insist on British spelling and not English - U.S. I have insured that my Linux is the correct language and that my FF has the correct language and dictionary. Sill it wants me to spell color vs colour on Facebook and I am not sure where else. Now what?

Thanks..

Asked by see3ducks 1 year ago

Last reply by James 1 year ago

  • Archived

Firefox does not trust DigiCert Global Root CA even though trust is set

I've had trouble accessing websites that use a certificate that's signed with the DigiCert Root CA. As an example, if I open up blog.mozilla.org, I get a SEC_ERROR_UNKNOW… (read more)

I've had trouble accessing websites that use a certificate that's signed with the DigiCert Root CA. As an example, if I open up blog.mozilla.org, I get a SEC_ERROR_UNKNOWN_ISSUER.

This is somehow related to my user profile. If I create a new profile, the problem disappears.

I've tried deleting cert*.db in my profile directory to no avail. I checked about:config and I couldn't find any relevant non-default configuration.

To my surprise, if I want to manually set the trust of the certificate in the certificate manager ("Edit Trust"), it tells me that the certificate is trusted. However, if I click on "View Certificate", I get the following error: "Could not verify this certificate because the issuer is unknown."

I don't know much about CAs, but it seems to be surprising how the issuer of a Root CA could be unknown, isn't that the whole point of a Root CA that it does not need to be signed by another certificate?

The more important question: Where in my profile may I have a non-default option that causes Firefox to not trust the DigiCert Global Root CA?

Asked by morxa 1 year ago

Last reply by cor-el 1 year ago

  • Archived

When I click a tab on my firefox menu line I get an advert and have to delete it to get my selected site. How do I get rid of it

When I click on a bookmark tag I get adverts - for example - tvplusnewtag.com, moviefanatic.com, freeinternetspeedtracker. When I delete them, my selected tag is behind… (read more)

When I click on a bookmark tag I get adverts - for example - tvplusnewtag.com, moviefanatic.com, freeinternetspeedtracker. When I delete them, my selected tag is behind them

Asked by penicuik 1 year ago

Last reply by McCoy 1 year ago