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  • Archived

SSL peer cannot verify your certificate. Error code: SSL_ERROR_BAD_CERT_ALERT

I receive this error message when trying to access a military course online. I have tried everything I can think of to troubleshoot this, including your online suggestion… (read more)

I receive this error message when trying to access a military course online. I have tried everything I can think of to troubleshoot this, including your online suggestions. Please help me to disable this error message and get past it. I trust the website I'm going to, https://ellc.learn.army.mil. I don't need anything protecting me from this .mil website that's required for my work. I sent in this question before, and got no response. Please help.

Asked by tylerius8 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Is Firefox 53 the cause of Windows freezing?

Since two weeks or so, whenever I'm (also) running Firefox 53, all over sudden my whole pc freezes: nothing works anymore, no mouse, no task manager, nothing. FF does not… (read more)

Since two weeks or so, whenever I'm (also) running Firefox 53, all over sudden my whole pc freezes: nothing works anymore, no mouse, no task manager, nothing. FF does not create a crash report (doesn't get a chance to do so) All I can do is a hard reset. This does NOT happen when I'm not using FF. (Sometimes I get a warning that Firefox has stopped, but then it keeps running, so probably one of extensions or add-ons has failed.) I have a stand alone, always fully updates Windows 7 Pro SP1 x64 pc. SFC /scannow was ok, CHKDSK had to repair errors in the volume bitmap, and memtest86+/8 passes came clean. I cleaned up FF and am now only running one extension.

There can be three causes: 1. Firefox 53 2. Extension(s) 3. Windows (latest updates) 4. Other/unknown

I generated a memory report, which is abracadabra to me, but I it points out what's wrong and someone can explain what to do. But how can I post the memory-report.json.txt?

Asked by wwwaste 3 years ago

Last reply by cor-el 2 years ago

  • Archived

FF 53.x freezes and locks up my PC

Hi, since the update to FF 53.0 (and now also with 53.0.2) I've had it freeze on me 5 times and every time it also completely locked up my PC - mouse was frozen, Ctrl+Al… (read more)

Hi,

since the update to FF 53.0 (and now also with 53.0.2) I've had it freeze on me 5 times and every time it also completely locked up my PC - mouse was frozen, Ctrl+Alt+Del didn't work, gave it 10 minutes but was still frozen afterwards - and I had to shut my PC down forcefully.

My system: FF 53.0.2 (32 bit) Win 7 (64 bit) 16gb RAM FF Addons: NoScript & AdBlock Plus

No changes in terms of add ons, no Windows updates or new programs that could have caused this. The only programs running in the background are/were my anti-virus/anti-malware programs, Skype, Outlook, Rainmeter and my mouse driver (all of which I've used for at least the last 6 months). The first two times it happened when I tried to restore tabs from the "oops, that shouldn't have happened" page and the last 3 times when I opened a new tab (with 1-2 other tabs open at max, usually only an empty one!). The 3rd time was 2 weeks ago, the 4th time on May 9th when I opened a new tab after clicking on one of my tiles on the "new tab" page (no other tabs were open at the same time!). Today it happened again! I installed a bunch of Windows updates a couple of days ago and this time I had Minecraft loading up and was watching a movie (DVD) in VLC (no Outlook running this time) but when I opened a second tab in FF, the picture froze again. The weird part is that the sound of the movie kept playing but it didn't let me move the mouse or open the Task Manager. I've never had a video run at the time of the freeze, so I don't know if Windows would have still kept playing the sound the other times.

I can play really hardware-intensive games that use 50+% of my cpu (not that there are a lot that do) and a lot of my gpu's power/VRAM and/or RAM (sometimes goes as high as overall 13gb/16gb) but I've never had any freezes just with games + watching a video at the same time, it always happens while opening a website through one of the tiles or a new tab directly in FF 53.x!

Asked by Neph 3 years ago

Last reply by MichaelNicholas 2 years ago

  • Archived

High memory usage

I recently bought a new laptop of which I updated all the drivers & software first. With everything updated I then installed the latest 64-bit Firefox, and then check… (read more)

I recently bought a new laptop of which I updated all the drivers & software first. With everything updated I then installed the latest 64-bit Firefox, and then checked my mail. No addons, or themes, or whatever was installed as of yet.

With just my mail open Firefox was already using near 1GB of memory (865MB)! Is this normal for Firefox to use this much for just one tab? I have Firefox 53 on my old laptop and it can go 10 tabs before it even reaches 1GB...

Asked by dust10 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Firefox crashes on start up

i have tried lots of things including clean ups etc. so i uninstalled and clean installed firefox. tried the stub version- no good. found a full download - installed but … (read more)

i have tried lots of things including clean ups etc. so i uninstalled and clean installed firefox. tried the stub version- no good. found a full download - installed but crashes on start up too....still not working. Same problem in safe mode - crashed on start up. it was working yesterday then the laptop updated but firefox hasnt worked since the auto update last night. Crash ID: bp-e914a219-db64-4cda-bbe5-bc94e1170523 i get this report under the details tab....

Asked by lilsmokey857 3 years ago

Last reply by lilsmokey 3 years ago

  • Archived

After refreshing firefox, my stored passwords did not work.

After refreshing firefox, my stored passwords did not work. I moved the key3.db and logins.json files in from old firefox data. Now most passwords are stored again, but… (read more)

After refreshing firefox, my stored passwords did not work. I moved the key3.db and logins.json files in from old firefox data. Now most passwords are stored again, but some specific websites seem to have password-related issues just on Firefox:

- my pge.com account won't let me make a new password. However it works fine in Chrome.

- my nest.com account won't let me update the saved password. However it works fine in Safari.

I don't see the pattern, except that it's password-related and Firefox related. Any thoughts?

Asked by dstavis 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Occasional long delays from clicking on a link and the link opening

Over the past couple of weeks we've been noticing occasional long delays from clicking on a link and the link opening. We are a small office an run a variety of XP and W… (read more)

Over the past couple of weeks we've been noticing occasional long delays from clicking on a link and the link opening. We are a small office an run a variety of XP and Win7 machines with Firefox 52 & 53. It happens more often on some machines than others, the delay is also variable from about 15 seconds to about 120 seconds, again that delay seems consistent per machine.

I've been using our Intranet to try and isolate the problem, after clicking on a link the status bar at the bottom shows "waiting for intranet...." and that sits there until the page loads. The Intranet server is in the same subnet as the workstations.

I have tried the following :- 1) Changing DNS name for the server IP. I have also done an NSLOOKUP in a command shell in the background whilst waiting. 2) Disabled Proxy settings in the OS. Also set FF to be no proxy. 3) MS Internet Explorer appears to be OK. I can access the Intranet from the same PC whilst FF is waiting 4) Running FF in Safe Mode 5) Trying FF Portable 6) Disabled anti virus 7) Disabled FF Health Report, Block Dangerous Content, 8) Set geo.enabled = false

I've used a network sniffer and can see the initial GET is not sent until after the delay so it does not look like a network problem. There is quite a bit of FF traffic though, for example detectportal and self-repair at mozilla.com.

I'm really stumped, it seems the randomly FF is just sat twiddling its thumbs before contacting the target website.

Asked by Alan2017 3 years ago

Last reply by FredMcD 2 years ago

  • Archived

Unable to process the backup file - recovered .json.lz4 files

I recently decided to re-install Windows 10 on my laptop. I used backup software by Western Digital called "WD SmartWare" to back up all of my files to an external drive.… (read more)

I recently decided to re-install Windows 10 on my laptop. I used backup software by Western Digital called "WD SmartWare" to back up all of my files to an external drive.

After I deleted the partition and re-installed Windows 10, I discovered that the backup didn't install the AppData\Roaming folder for some reason (I've contacted them about this already) so I had no Firefox profile.

I tried a few data recovery programs and found lots of old bookmarks files with the .json.lz4 extension. Despite all of my efforts, Firefox is unable to import any of these files. I have a hard time believing they have ALL been corrupted during the deletion. Is there anything I can do to somehow fix the files or diagnose them better? I also tried restoring places.sqlite with similar problems.

Asked by Ken 3 years ago

Last reply by cor-el 2 years ago

  • Archived

How do I get Firefox to respond to clicks while transferring data from a website?

When "Transferring data from ... " shows in lower left corner small gray box, or "Connecting" shows in tab header, I get no response or slow response to clicks and keystr… (read more)

When "Transferring data from ... " shows in lower left corner small gray box, or "Connecting" shows in tab header, I get no response or slow response to clicks and keystrokes. How do I regain control without stopping the data transfer?

Asked by Ed.Ferris 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

email returned when sync

Hello, it's me again, I keep asking this question and no one seems to know, Must be nice Mozilla dumping your whole IT support department on the community, I am sure you … (read more)

Hello, it's me again, I keep asking this question and no one seems to know, Must be nice Mozilla dumping your whole IT support department on the community, I am sure you save lots. Anyway, since Mozilla won't return my calls, and it's been over a month, can anyone, for the love of all that is holy explain to me why I can sync on two other devices but when I try to sync from my main laptop I get "Email Was Returned" , I have double checked the spelling, so, what's preventing it from going through? Somebody has to know, since Mozilla is keeping quiet.

Asked by VoltaireWhy 3 years ago

Last reply by rfkelly 2 years ago

  • Archived

How can I unlock a bookmark?

I did not put a lock (padlock with red arrow) on a bookmark. The instructions in the popup box don't work. Firefox put on the padlock and I want them to take it off! F… (read more)

I did not put a lock (padlock with red arrow) on a bookmark. The instructions in the popup box don't work. Firefox put on the padlock and I want them to take it off! FRANCES JONES

Asked by Francesann 3 years ago

Last reply by Happy112 2 years ago

  • Archived

firefox hangs on moving focus to address bar

Firefox 53.0.3 (Windows 32-bit on 64-bit OS) hangs if I trying to move focus to address bar while any system tooltip for any element on currently opened page is shown. Fo… (read more)

Firefox 53.0.3 (Windows 32-bit on 64-bit OS) hangs if I trying to move focus to address bar while any system tooltip for any element on currently opened page is shown. For example, a New Tab Page is opened. Then, I hover mouse cursor on one of a thumbnails, and a tooltip with target address appears. Then I press F6, and FF immediately stops responding and consumes about 45% of CPU so long time, that I can't wait so much (several hours), and I kill it's process. I tried to repeat it with "-safe-mode" command line option, and result is the same. The tooltip's rectangle stays on top of all windows until FF process is being killed.

Asked by green 3 years ago

Last reply by cor-el 2 years ago

  • Archived

Second Disaster on Support Forums -- Will You Recover the Lost Material?

Dear Management: A few days ago there was much more material on my currently active thread in this forum, including some important answers and new questions, that has va… (read more)

Dear Management: A few days ago there was much more material on my currently active thread in this forum, including some important answers and new questions, that has vanished on this "temporary site." I surely hope you have a way to reconstruct this material because I cannot reproduce even my part of it. (Even if I could, would I post it here, just to have it vanish again?)

The original migration to Lithium did not go well (I suddenly became a "new user," and some of my older threads got severely truncated, among other things), and now we have this new disaster. It doesn't make Mozilla look too good, nor does it serve your users well.

I feel frustrated, lost, and alone! -- jclarkw

Asked by jclarkw 3 years ago

Last reply by jscher2000 3 years ago

  • Archived

Firefox crashes

When visiting some sites (facebook, amazon, youtube) for longer than a few minutes, firefox crashes. I've tried restarting in safe mode and it still crashes. I've tried r… (read more)

When visiting some sites (facebook, amazon, youtube) for longer than a few minutes, firefox crashes. I've tried restarting in safe mode and it still crashes. I've tried refreshing and deleting caches.I'm not super tech savvy, so I need help!

Asked by Jesse1724 3 years ago

Last reply by FredMcD 3 years ago

  • Archived

How to solve "Your email was just returned. Mistyped email?"

I've just reinstall my PC and I wanted to synchronize the firefox with my old data. The problem is that my given email was not available when I wanted to login. Hence, Fi… (read more)

I've just reinstall my PC and I wanted to synchronize the firefox with my old data. The problem is that my given email was not available when I wanted to login. Hence, Firefox shows me 'Your email was just returned. Mistyped email?' error. Now my email is available again, but I can't login to get the verification email.

Is there away to get rid of that error?

Thank you.

Asked by imi82 3 years ago

Last reply by cor-el 3 years ago

  • Archived

I would like to run Firefox with a custom user, which files/folders need read/write permissions?

I'm using Debian based distributions. I would like to run Firefox under a different user than mine, i want to know which files or folder needs permission to write, read o… (read more)

I'm using Debian based distributions. I would like to run Firefox under a different user than mine, i want to know which files or folder needs permission to write, read or execute, or if there is any other configuration that I might be missing.

Asked by fede125 3 years ago

Last reply by cor-el 3 years ago

  • Archived

Why does this: https://support.mozilla.org/en-US/kb/get-started-firefox-overview-main-features page take over my website I am currently on? It keeps doing it!

When I am on a website, be it the bank, facebook, Pinterest, or anything, the page mentioned above just takes over and sits on the page I was on. Why? Is it a virus? This… (read more)

When I am on a website, be it the bank, facebook, Pinterest, or anything, the page mentioned above just takes over and sits on the page I was on. Why? Is it a virus? This just started about 3 weeks ago.

Asked by Raleightx 2 years ago

Last reply by cor-el 2 years ago

  • Archived

Fake Firefox update and patch while using Yahoo.com

I have only experienced this fake update request when using Yahoo.com news/stories. When visiting other sites using Firefox no problems thus far, but this fake malware a… (read more)

I have only experienced this fake update request when using Yahoo.com news/stories. When visiting other sites using Firefox no problems thus far, but this fake malware attempt (see image) occurs when I visit Yahoo.com! I don't take the bait but it pops up almost daily when visiting Yahoo.com, item java script (firefox-patch.js) is always the same but the URL it's coming from changes each time.

Just and FYI to all.

Asked by Nodakman 3 years ago

Last reply by FredMcD 2 years ago