All Products Support Forum

My thunderbird just upgraded to 115.2.2 (32-bit) - my windows is 64-bit - but I can't read the preview window or emails. Everything is in a gigantic font so I see only 2 lines at a time in both the main email edit screen and the preview screen. I tried changing it to Calibri 12 in Settings (it was Calibri 17) but that makes no difference. I also don't like that I have to go through File menu now to get messages for just one account. Is there a way to downgrade back to my old version? I guess that would be 115.2.1. Thank you!

Hello,

Trying every conceivable method to move my Thunderbird data to a new computer, following instructions exactly.

First I copy all the contents of the Thunderbird directory from %APPDATA%\Thunderbird\Profiles\ on the source computer to a USB drive. Next I copy that folder to the same location on the destination machine. I am copying the Thunderbird directory and all subdirectories. Run Thunderbird, no mails, nothing.

Thank you

Thunderbird stopped sending and receiving emails. I installed a new copy of thunderbird on another computer. After some time I was able to get it functional there. I would now like to have the same mail folder structure on the new machine as the old and import all my old information. I have exported the contents of the old Thunderbird profile to a usb drive. There are a large number of files and folder - 167 to be exact. The path the to the profile folder on my old computer was ....AppData\Roaming\Thunderbird\Profiles\t3ozjfx.default. This is the 'Local directory' in the Server Settings on the old computer. The path to Profile folder on the new installation is also ...AppData\Roaming\Thunderbird\Profiles\ but then there are two profile type files. One called t3ozjfx.default as before and another called test.default. The 'Local directory' in the Server Settings on the new computer is .....AppData\Roaming\Thunderbird\Profiles\t3ozjfjx.default\ImapMail\mail.cts.com-1.au It took me a great deal of effort to get emails sending and receiving properly on the new machine. It should have been just a matter of having the correct port addresses, server name, and encription method. However one had to fiddle with the local directory path to get operational

My question is given the above should I be able to get my old email file structure and the contents of those files onto the new computer by using the import facility in thunderbird. I would also like have the 'sent' messages on the old computer on the new computer. Will the thunderbird import operation be able to do this using the profile file information I put on the usb memory.

I hope I have not been too tedious in asking this question. It would be an immense relief if I could get Thunderbird on my new computer to have all the contents and folder structure that I had on the old computer.

sincerely yours

Devin Trussell Melbourne Australia

I am having trouble to open firefox browser for ubuntu 20.04(focal). I have also delete mozilla folder from cache and then reinstalled again. I have tried to rename profileini file. Finally I have uninstall and install using terminal by "sudo apt install firefox" but still I am getting this error "Your Firefox profile cannot be loaded. It may be missing or inaccessible".

How to resolve this.

Thanks in advance.

What is the minimum version of Ubuntu to install Thunderbird 115 supernova? I'm on 20.04 on ZorinOS.

And by the way, when are you planning to make it available on APT?

Thanks, Tal Sabadia

I have downloaded Firefox 113.0.1 for Windows x64 but the file seems to be corrupt. When I check the installation file with 7Zip Test Archive appeared a Warning Message due to a Checksum error. All others versions of Firefox downloaded can be checked correctly by 7Zip, but this installation file show an error message that I never have received. Is there a problem with the file? Thanks

Since about two months ago, I haven't been able to update Firefox(or any other browser for that matter). I've tried the typical method of going to Preferences, checking for updates, but I can't get passed that point. I get this error message stating "Failed to check for updates."

Chrome was giving me much of the same issue, I've allowed GoogleUpdate on my firewall rules, restarted the PC and tried again. Still got the same error message. I have no other antivirus software installed on this device other than the Windows Defender default app. Firefox hasn't told what I should be allowing past my firewall so I haven't tried anything similar for Firefox.

I also tried uninstalling Firefox, but when I tried to reinstall, I couldn't finish that process because clicking on Download Now led me to this error message stating "Hmm. We’re having trouble finding that site.

We can’t connect to the server at download.mozilla.org."

I assumed this was maybe a DNS issue. I tried a DNS flush but that also was ineffective. I tried changing my DNS servers to 1.1.1.1 and 1.1.1.2, also tried other known DNS servers but that didn't work either.

In the meantime, I'd like to at least get an offline installer going because my current version is 110.0.1.

Thank you.

I set up thunderbird email account on my computer and my iphone. I can only send and not receive emails on my computer account and I can only receive and not send from my phone account. When I try to send emails from my phone the email bounces to my outbox where it sits and I get a message that says "Cannot Send Mail The sender address was invalid" I think something was off in the initial setup because this problem has persisted from the beginning however I cannot figure out how to fix it. Need help please so that email sends and receives from either location: computer or iphone.

Tell me how to "re" install my previous version of 113.02 and then fix this bug. Don't know where to get "old" versions to download and will old version just "install" right over the version installed and keep all the bookmarks, etc.?

I would be very thankful if anyone would anoint me with the secret knowledge neccesary to re-add my generic SMTP email account after switching hosting providers. I'm stuck in what another poster has accurately described as "a maddening loop of impotence a maddening loop of impotence".

The problematic account opens and imports messages from the server, but I can't send any email. The pesky (and even auto-disappearing, see attachment) outgoing server password dialogue box appears and will not accept the password, no matter how many times it is pasted into the box.

Before bothering readers of this space I've read every post about the I could find about the issue here and on Reddit. Here's what I have tried:

1. Deleting the account from TB 2. Removing the saved passwords for all accounts on TB 3. Removing all SMTP servers from TB 4. Deleting the folder associated with the account from ~/Library/Thunderbird/Profiles⁩/[profileName].default-release⁩/ImapMail⁩ 5. Making sure none of my SMTP servers in Thunderbird share the same username and server settings as suggested in this thread.

I then re-add the problematic account in TB: 1. Using auto-detected settings (which match hosting providers settings) 2. Tried doing the same while in offline mode (as suggested here as suggested here) (result: the 'Done' button is greyed out and the settings revert to the previous hosting providers settings (question: where are these saved for retrieval in Offline-mode and can I delete them?))

I have four other accounts in TB with the same settings with the same hosting provider. They work and send emails. This to me pretty much rules out my port and server settings being wrong. Why can't I add my fifth account? Do I have to go through the hassle of re-installing Thunderbird and all my setup? Buy a new computer? I find this process to be opaque in the extreme and would much appreciate receiving the magic keys of knowledge. Your help is APPRECIATED. Thanks.

Some keywords: Login to server mail.provider.com with username [username] failed

Send Message Error Unable to autheticate to Outgoing server (SMTP)

Also,

It seems like no matter what I do, I can't get Firefox to download files from Google Drive. It loads for a moment, then it says "The page isn’t redirecting properly". I have confirmed that it's only Firefox because I can download files from Google Drive with Google Chrome. I have disabled Enhanced Tracking Protection, selecting the Standard Enhanced Tracking Protection Setting, and even refreshing Firefox. Though, I noticed that it only works on incognito mode for whatever reason.

On android playstore, I am getting a message that a firefox update is available. But there is no description about the update. How to find out authenticity of an android app firefox update and its version and reason for the release.

I have two questions.

1) I have several email accounts, on various domains with various hosts, that I want to access with Thunderbird. I've installed the first one okay. But when I go to add another - Tools / Account Settings / Account Actions / Add Mail Account - it goes to a tab "Account Setup" showing the settings for the first account. I don't want to overwrite those settings, replacing the first account with the second. I want to add an account, not change the account. How do I do that?

(If I'm just supposed to change the settings that are already filled in for the first account, the interface is extremely confusing. For that matter, the expression "existing email address" is confusing - at first I thought it meant an address already added to Thunderbird, rather than an address hosted elsewhere - these things should be changed.)

2) In some cases I have multiple addresses at the same domain, and I'm using Windows 10. The following exchange is from 7 and 5 months ago. Has the issue been resolved?

https://www.reddit.com/r/Thunderbird/comments/z1xerf/cant_add_second_account_from_same_domain/

Thank you.

Keith

As of the newest TB version out July 31, 2023, I cannot send outgoing emails. Never had this problem with TB. After years of happily using TB and loving its wonderful functions and features, this inability to send outgoing emails is a mystery. Tried just about everything, but can find no fix. Tried to find a Mozilla-authorized earlier version to replace the newest version but could not find one on a Mozilla-authorized site to download.

Worked with 7 computer techs from the company from which I bought my new Win 11 computer this year--they couldn't find a fix. Worked with 5 techs from my Internet provider but not one of them could fix the outgoing email problem. Uninstalled, re-installed, repeated, checked all settings, stopped security software--nothing fixes the problem. My Spectrum webmail still brings in my incoming and sends out my outgoing emails but TB does not send the outgoing. I can only conclude the problem is the newest version of TB. Am I right? Is a fix on the way?

Who has run into this problem and how have you fixed it? Already spent 2 1/2 days working on this and not even the "computer experts" have a clue. Any TB heroes out there who can come to the rescue? Or should I wait a few weeks until this glitch in the newest version is fixed? Thanks in advance. I'm lost without my wonderful TB!

I have a Win 10 PC (64 bit) that I've given to my wife. I tried deleting my Thunderbird software from that PC and downloaded and installed a new instance of Thunderbird for my wife. I used the import tool to bring her profile from her old Win 10 (64 bit) PC to the new (for her) PC I've given her. That import seems to succeed, but upon restarting Thunderbird, all my e-mails, etc. appear instead of hers. How can I do this?

Thanks for any input.

Hi.

I can't find information how add new Thunderbird 115 to repository.

https://www.thunderbird.net/en-US/thunderbird/115.0/appeal/

Thanks for answer.

Several related help requests:

1. 1) I've tried looking on this support site for instructions for moving Windows Live Mail (WLM) on one computer over and into Thunderbird on a second computer. I didn't see instructions for that specific scenario. If there are instructions, please point me to them and I apologize for missing them.

1. 2) When WLM messages are 'exported', does the exportation result in the messages being deleted from WLM file location? That is, does exporting mean that a COPY of the messages are exported and the original messages are left in place?

1. 3) I have my WLM messages in many folders and subfolders. Can the folders and subfolders be transferred to Thunderbird on a second computer in one step WHILE PRESERVING AND AUTOMATICALLY RECREATING IN THUNDERBIRD THE EXACT SAME FOLDER/SUBFOLDER LAYOUT AS EXISTS IN WLM WITH THE SAME FOLDER/SUBFOLDER NAMES AND CONTENT?

I'm not overly technical, so I appreciate replies in simple terms.

Thanks in advance for the help.

I am trying to import the messages from a Thunderbird 102 profile into 115. The profile includes one gmail POP account. Importing the profile gets all the messages in Local Folders, but none of the ones associated with the POP account (Inbox/Sent/Drafts/Junk/Trash). Newly received messages go into the Inbox without a problem.

Tuhunderbird 115.0.1, 102.13.0, macOS 13.4.1

I was in italy when I first created my firefox account and by default it choose italian as language. All of my search results are in italian even though in browser settings I choose English as preffered language. Now I discovered that actually my firefox profile is in italian that's why I see results in italian. In the profile settings (https://accounts.firefox.com/settings), there is no option to change the language. Please help.

While searching for ways to migrate a legacy email account to Thunderbird, it occurs to me that I can connect to the legacy system via IMAP and "archive" the desired messages via Thunderbird.

But, I cannot readily see how to create multiple profiles, if that is the proper term, to allow connection to more than a single IMAP server/account.

Is there a way? Multiple installs of Thunderbird?