All Products Support Forum

I am trying to regain space on my 2014 MacBook Air HD, and have discovered that my old Thunderbird Mail Service is using 46 GB of storage. This will be old emails, but I don't want to loose them, so I would like to copy all the necessary folders to my external HD so I can erase them from my internal HD.

Can you pls advise me how to do this without losing or corrupting any of my Thunderbird emails or damaging any files on my Mac.

Thanks for any help/guidance you can provide.

sometime last night (1-20-21), my firefox updated itself- without my permission. in the process, all my bookmarked and saved sites were deleted. is there any way to retrieve them? some were quite important.

I have been using Firefox for many years on my Mac 10.11.6. Firefox recently offered me an update, I duly downloaded and attempted to update but apparently my Mac is too old, and now cannot get back to the former version of Firefox:0( Problem is I have lost all my passwords to sites that I visited and I cannot find the correct old version of Firefox to re-install, can you please point me to a link that allows me to install the OLD version. I have tried many times throught the ESR channel but it wont work as it is trying to install a higher than possible version:0( Hope for a resolution Cheers Roy from England.

I am using Time and Chaos for all my contact and calendar management. I would like to import all the data info into the address book/calendar of Thunderbird. What do I need to do to get all the categories and notes seamlessly into the new thunderbird address book and calendar? Thanks, WA

I am trying to manually migrate my thunderbird accounts from my 2018 mac mini to my new 2021 mac mini M1 and I am having a heck of a time doing it. I have already invested over 4 hours to no avail. Maybe you can help: So I copied the profiles file from the old computer and dragged it over to the desktop of the new computer. I then opened the Thunderbird library folder under Go/Library/Thunderbird/Profiles and have tried both deleting the existing files (and replacing them with the files from the original mac) and also tried just copying the files from the old profile folder and adding them to the two existing files in the new mac profiles folder. I then close the folder, close the program and restart the program and in every instance this is the error message I get: " Profile missing; your Thunderbird profile cannot be loaded.....". I've tried every iteration I can think of and the only way the program opens is when I get a fresh install and fill out the fill in's when opening the program. Is there some sort of tool I can use to simplify this process? I am at witts end and I have no idea what I am doing wrong as I have tried everything. I barely understand computer code, so the answer has to be simple for me to understand what to do. I'd pay someone to walk me through it at this point, as I need to get this thing installed. Thanks.

I am running Thunderbird 91.5.0. on two identical operating systems, i.e. Ubuntu 20.04, the one a desktop and the other a laptop. When we travel, I transfer my .thunderbird profile folder to my laptop so I can access my mails, diary etc., however, since the latest Thunderbird upgrade to 91.5.0 the laptop no longer recognises the .thunderbird profile generated on the desktop computer.

The problem started when the laptop installation was still running on the old Thunderbird version, so I hoped and assumed that if I upgrade to the same 91.5.0 version on the laptop, the problem will be solved, but that is unfortunately not the case.

When I copy the .thunderbird file to my external drive, there are some files that cannot be copied. The error message reads "Error while copying 'lock'" and "Filesystem does not support symbolic links" - Could this be the reason and what can I do to resolve the issue?

Really annoying, looked through all the threads, tried the various "fixes" nothing works. It should be possible for the Thunderbird app to be in light mode, while the rest of the system is set to Dark.

A user has migrated from a native mail server (hermes) to Exchange online. AS Hermes mailbox had a limited space, he saved his conversations in local folders. I'm now trying to move those conversations from local folders into the new Exchange online mailbox set up in Thunderbird. But not all the conversations are copying. The original shows 1,277 conversations. I have tried to copy to and move to and only 377 conversations are listed. Can you advise please?

thanks

Been desperately trying to get Firefox to run on my Acer Chromebook 315 through Linux. The app store version just isn't cutting it. I followed these instructions below as best as I could installing linux and flatpack. I even ran a power wash and tried again.

https://support.mozilla.org/en-US/kb/run-firefox-chromeos

The icon comes up in my dash, but is gray and endlessly loading. Not sure what else I can do. I'm pretty my system is compatible. Is there another way? Am I missing something?

Thank you,

A

Hi I'm running a Mac - macOS Monterey 12.1 (21C52) and using Firefox 96.0.2 (64-bit).

Yesterday I wiped my Mac and set it up as brand new. I downloaded my saved Bookmarks and Passwords to Safari and then tried to add my Bookmarks and Passwords to Firefox but the option to import "Other Data" is not showing (see attachment).

Anyone know why this is specifically not showing up regardless of whether I try and import from Safari or Chrome?

Im attempting to install a few apk files onto my laptop, starting with an emulator, at each attempt a pop up window informs me I must go to settings and "uncheck" "Scan apk before installation". Ive looked all up down and around every "Settings" button I could find. nothing, I've seen so far suggests anything close to what that windows keeps blaribg at me. Please help. [email address] I'd greatly appreciate any assistance on this frustrating, vexing situation. Thanks Most Kindly. D.A.W.

Hi all, I've used Thunderbird for years on my old computer. I had POPFILE setup to filter my messages before they went to Thunderbird. I recently (Christmas) got parts from my children to build a much newer, faster and quieter system. My only problem is with my e-mail. I copied my whole "Thunderbird" folder to an external hard drive from old computer and then had to transfer the folder to new computer. The "Thunderbird" folder contains the folders "Crash Reports", "Pending Pings" and "Profiles" along with 2 files called "installs" and "profiles". When I downloaded and installed Thunderbird on my new system, it connected to my e-mail (xxx.mindspring.com) and downloaded a bunch of messages. The new messages are in a different profile then all of my old messages from my old computer. Is there a way to: 1) get the old left hand structure of my Thunderbird that contained all of my old messages back onto the new computer? 2) Is there a way to merge the newer messages into the older list of messages? 3) I have not setup popfile in so long that I don't remember how to do it and it looks like all of the documentation is gone from the web. I don't think I really need it any longer as I can just set filters up in Thunderbird but it was nice to use.

I only have 1 video card (an old 9600GT) that I have to swap between old and new computer to get the old file structure back. Even an low quality video card is so expensive these days! Anyway, I am reading my emails online (which I don't like to do!). I would like to get Thunderbird back to how I was using it before. Thanks! Greg