All Products Support Forum

I discovered that an email on the Comcast server, which I could view on my iPhone, was not downloaded to my Thunderbird inbox. I've had a suspicion that this has happened in the past but this time, I had actual proof. I'm wondering why that might happen. I've checked my filters and there isn't one for this particular sender and I've received emails from the sender in the past. I'm using version 78.10.1 (32-bit) and Windows 10. Any ideas? I thought maybe switching from POP3, which I've used for a long time, to IMAP might solve the problem but then I realized that I wouldn't be able to store emails on my own hard drive and that's important to me. But it's also important to see all my emails!

As a new user, I installed Thunderbird version 38.1 in order to convert my PST file to Thunderbird. This version will not allow me to update to a newer version. I have already backed up my profiles according to the instructions found in the support section. If I install the current version, what files do I replace in the new version from the earlier version in order to get my folders and emails back? I want to keep all of my emails and file structure and make them visible in the new version. I am assuming that the new version will overwrite the old one and that the old profile will need to be cut and pasted in to place. Or am I wrong? Are there additional steps to take to have Thunderbird look at the correct profile? have seen some descriptions of what to do but I am a technical novice and I am not sure that I completely understood how to get Thunderbird to look at my original profile. I understand that a version specific new profile will be created in the new version. I just don't know how to get my emails and folders back.

Thanks for any help or advice you can give.

I lost access to my mail after the last update of thunderbird portable. The screen is blank with no access to all stored folders. New e-mail is being downloaded, but e-mails are invisible. What can I do in this situation to regain lost access to e-mails from several years saved in folders Maciej

I am on the Beta channel - now on Ver 89.0 but have lost Outlook contacts . I don't know much about Thunderbird internals - even though I am a lon-term user.

I need to implement the

set ldap_2.servers.outlook.dirType to 3

command.

But I have no idea how or where to do this - presumably its in some special area. Also is it ldap (ie Ldao) or 1dap (ie one)?

This must be easy - but its a mystery to me .

Best & thanks in advance

Gilbert

PS disabling the Outlook connection must have inconvenienced nearly all the T-bird users in UK Universities - bad move T-bird.

in this answer [to Firefox 67 broke my profile] , Moderator cor-el has answered - - 5/22/19, 8:52 PM Try to remove compatibility.ini in this profile. You may have to edit prefs.js as well. -

Though he/ she has not elaborated what changes are required to be made in prefs.js to make it work smoothly without corrupting the profile.

Please tell what changes are to be made in prefs.js?

Thanks.

Hi, I have been long time Thunderbird user. Never had issues before and never had issues while moving my profile files to a new PC or new hard drive. I always have been maintaining my profiles in a separated files drive. My main hard drive used for OS/Programs is failing. To save time I decided to jump back to use an old SSD where I already had OS/ Programs, one of them Thunderbird, which i guess was not up to date. By accident I opened this old Thunderbird and even when it showed all my email folders, just asked for credentials for some accounts. I stopped all and shut down. Went back to the old HDD, loaded OS, opened Thunderbird to recover one account password and when I went back to the hew HDD, Thunderbird is asking to create new account (like the profile is new). I verified that the profile is pointing to the correct profiles folder. Shutdown again, went back to the old HDD, opened Thunderbird and, dang..! same thing. So, now I can't open any of my accounts and old emails. Any ideas? Thanks in advance.

Hi, I have a backup (the entire ".thunderbird" folder essentially, with "xyz.default', "installs.ini" and "profiles.ini) of my Thunderbird emails from my previous organisation and I wish to import these emails on the Thunderbird client at my new organisation. My mails are in Mail/Local Folders for locally saved mail, and in ImapMail/imap4.xyz.com and ImapMail/outlook.office365.com for mail that was on the previous organisation's server and I basically wish to have all the emails in Mail/Local Folders folder on my new Thunderbird installation so that I can access them offline. To do this, I copied the whole xyz.default folder to .thunderbird on my new system, and edited .thunderbird/profiles.ini to point to it, something like this:

[Profile1] Name=myemails IsRelative=1 Path=xyz.default Default=1

And then in the same file in the [General] section changed the option StartWithLastProfile=1 to 0 so that whenever you open Thunderbird you'll be asked to choose profiles.

With these steps I do see the mail folders (including imap emails) in my Thunderbird client for a brief amount of time but later only the emails in local folders are visible. Also, imap accounts keep asking me for my password since they are trying to access the server (which I do not have an access to anymore). Is there anyway I can stop it from doing this so that I can see the emails on the imap account, with the final goal being able to copy the emails from imap account (s) to the Local folders on thunderbird so that I can see those emails offline too?

Needless to say, if the above steps are wrong, I would appreciate knowing the right way to do this also.

Thanks in advance, Rach

Hello , excuse my bad english. I have a Mac book pro from 2012 and i am very glad to work my mails with Thunderbird. I would like to change my old Mac book pro an buy a Mac book AIR 13" with the new M1 prossesor. I this M1 compatibel with my mail programm Thunderbird or can it make problems? Thank you for your answer Joseph Dejonghe dejon@skynet.be

When trying to update through the firefox settings and about firefox window, it keeps saying that updates are disabled by system administrator and I do not have them turned off.

Firefox will not now open in Windows 10 but opens in safe mode. When I try to open in windows 10 I keep getting error code: XUL Runner Error: Platform version "88.0.1" is not compatible with minVersion > = 88.0 maxVersion > = 88.0

and Firefox does not open.

About 2-2 1/2 weeks ago, my sbcglobal.net email account could only receive but not send emails. I have 4 other emails that are working just fine in TBird ( 2 are Comcast, 2 are Gmail). On May 8th, I contacted AT&T for help and we were able to reset the password and verify that I can receive and send sbcglobal.net emails on my Iphone and through the Yahoo website. The additional problem I now have is that the AT&T tech said we need to remove the sbcglobal.net email in TBird and then add it back in to TBird. As mentioned earlier, it was able to receive but not send emails. We were not able to add the sbcglobal.net account back into TBird. I am at a standstill now and have made screen prints to show configurations and settings. Any help would be greatly appreciated. Thanks!

I'm trying with utter lack of success to configure a Thunderbird install to link to a Gmail account via IMAP.

System Basics: Windows 10 Home, 64bit, fully patched. Antivirus by MalwareBytes 4.30 Premium, fully updated. No fancy firewall, just a regular router.

This account had been installed and working fine until a family member "helpfully" changed the Gmail password, but reauthentication fails. I enter the account details, including password, into the Thunderbird Accounts settings for the account; it pings Google and correctly retrieves all the IMAP settings, and when I click "Done" Thunderbird opens a browser window to Google's two-step authentication with the email address prepopulated. However, when I click the blue "Next" button on that authentication page, rather than advancing to a password screen, the browser simply deletes the email address from the text box and stays on the same screen (see attached image for what I'm talking about).

Things I've tried:

• Uninstall, reboot, reinstall Thunderbird.
• Turn off MalwareBytes protection.
• Uninstall, delete every registry key related to Thunderbird, reboot, reinstall Thunderbird.
• Clear cache on every browser on the system
• Change Windows default browser settings to either Chrome (see below) or IE/Edge
• Install new browser (Chrome wasn't yet on this PC), then change Thunderbird's file handler for https to Chrome (this is MUCH harder than it used to be as T-Bird v. 78.anything doesn't have the old "Preferences" menus)

Incidentally, changing browsers doesn't seem to make a difference in that pop-up browser window, so I suspect Thunderbird is using its own internal browser and not the system browser.

I have, and can send, the support info extract from T-bird to a support technician but am unsure of uploading it here. Nevertheless, I welcome suggestions ... this is driving me nuts!

Hallo, after the Update to Firefox 88.01 do not work Easy You Tube Video Downloader Express. The green Button to use the Downloader is not more on the You Tube Page. I try a new Installation of the Downloader, Firefox show that the Installation is o.k., but the green Button is not to see. Is there a Problem with the new Firefox? Thank you for help.

I have recently downloaded Firefox. Why am I seeing this when I try to open it: You do not have permission to open the application “Firefox”. I followed the directions to check "permissions".

Hi Alls, I downloaded Lightroom apk with Fire Fox for Android when the download was almost complete, I got a message saying that this app cannot be installed, why am I getting this error message? I tried to download it many times but couldn't, help me !!