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may have to reinstall Thunderbird again

My windows 10 took a powder and had to have it repaired The thing that i may not be able to get are the add ons and the address book that i had on it they are install… (read more)

My windows 10 took a powder and had to have it repaired The thing that i may not be able to get are the add ons and the address book that i had on it they are installing anew hard drive but were able to back up some of the files and such. I know it is something about address book and history but not sure how to do it .i and when it comes back can i come back and get help

Asked by Mary 2 months ago

Last reply by Toad-Hall 2 months ago

  • Archived

How to revert from Beta 88.0b1 (64-bit) back to normal release channel?

I need to get out of the Beta releases ...88.0b1 (64-bit) ... and back to regular release. How do I do that and retain all the emails, address books and Enigmail settings… (read more)

I need to get out of the Beta releases ...88.0b1 (64-bit) ... and back to regular release.

How do I do that and retain all the emails, address books and Enigmail settings?

I have tried starting the beta with "Thunderbird --allow-downgrade" but the version remains the same Beta 88.

Asked by kufurst 1 year ago

Last reply by ska.adley 1 year ago

Resolved - Cannot set up an existing account.

I have an existing Thunderbird account on my Windows 11 PC. I am now trying to open and access this same account on another PC with Windows 10.This is the message that ke… (read more)

I have an existing Thunderbird account on my Windows 11 PC. I am now trying to open and access this same account on another PC with Windows 10.This is the message that keeps on appearing:

Unable to login in at server. Probably wrong configuration,username or password.

Any help would be greatly appreciated.

Asked by Suksan 3 months ago

Last reply by Matt 2 months ago

  • Archived

I cant download from google drive on firefox version 95.0.2 windows 10

Whenever I try to download something off my google drive, text pops up in the bottom left corner, but then nothing happens. It works just fine on microsoft edge, so I thi… (read more)

Whenever I try to download something off my google drive, text pops up in the bottom left corner, but then nothing happens. It works just fine on microsoft edge, so I think its a firefox issue and not a google drive issue. I tried refreshing my browser, deleting my cookies, updating my browser, turning off enhanced tracking protection, and anything else I could think of. Please help.

Asked by nathanogrodowczyk 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

How to repair or re-create missing profiles.ini and installs.ini files ?

On another user's account, cannot go back to earlier FF version, profile files missing. Cannot start _any_ revision, old or current (using OSX Sierra on that user & d… (read more)

On another user's account, cannot go back to earlier FF version, profile files missing. Cannot start _any_ revision, old or current (using OSX Sierra on that user & different FF versions - the shared data you see her is NOT the same ) details here: https://support.mozilla.org/en-US/questions/1356226

I don't see the profiles.ini and installs.ini files within the Profiles folder. I see the general format from looking at good ones in my own Profile.

Don't understand why some are "locked."

How do I re-create them using the existing Profile names, and how do I denote which to startup using (the default folder?) Can't find any Help files to explain.

This is driving me mad, we are using the same physical computer because mine broke, so I start it up off an external drive containing my drive, then I have to shut down & restart on the internal drive to work on it, but then I don't have access to my saved files or to post on the forum.

Asked by FireFoxSucks 8 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

move android from Ff nightly to beta?

Please tell me how to go back to Firefox "regular" or Ff Beta from Ff Nightly for Android. I can't stand not being able to bookmark easily and *especially* miss adding b… (read more)

Please tell me how to go back to Firefox "regular" or Ff Beta from Ff Nightly for Android.

I can't stand not being able to bookmark easily and *especially* miss adding bookmarks to my home page(s) and the endless update is interruptive. My phone is very slow as it is. 

Thanks. I am afraid to migrate Firefox "backwards" from Nightly to beta or just ordinary. I lost all my bookmarks a year ago by uninstalling Instagram which somehow wiped out Firefox as well.

Many thanks.

Asked by filterfeeder 8 months ago

Last reply by Paul 8 months ago

Rescuing lost logins

I broke an old computer and have my logins from it on a backup drive in logins.json and key4.db. I can't work out how to transfer these logins to my new computer. I've tr… (read more)

I broke an old computer and have my logins from it on a backup drive in logins.json and key4.db. I can't work out how to transfer these logins to my new computer. I've tried creating a new firefox profile since I am nervous of losing logins that are on my new computer, but then I am totally lost.

Asked by nikbj303 2 weeks ago

Last reply by hengwz07 1 week ago

  • Archived

Firefox browser doesn't open in Win7 64bit

Hello everyone I re-install my win7 recently. I can get the firefox browser installed whitout any errors but it doesn't open. However I can see it's open in task manager… (read more)

Hello everyone I re-install my win7 recently. I can get the firefox browser installed whitout any errors but it doesn't open. However I can see it's open in task manager in processes tab. what would be the problem? please advise

Asked by Sal 8 months ago

Last reply by FredMcD 8 months ago

  • Archived

AOL security update by 7DEC21 requires new account, best way to migrate email files?

NOTE: I do NOT have a solution, the email with that comment was clicked on accidentally. Note that when creating a brand new email in Thunderbird with the extra security … (read more)

NOTE: I do NOT have a solution, the email with that comment was clicked on accidentally.

Note that when creating a brand new email in Thunderbird with the extra security step, it did NOT utilize OAuth. That is NOT what happens in the new security process.

If I re-create my existing email, will TB glitch? How do I migrate my existing POP folders to the "new" version of the account?

AOL security update by 7DEC21 requires creating a new account, best way to migrate email files? Notably their instructions don't mention this...

Anyone do this already? Any glitches? What's the easiest way to put your old account data into the new one?

How does TB handle the fact that you have two identical emails with separate accounts, differing only in that one-time password?

And how do you access that password entry popup that ONLY appears during account setup?

Asked by FireFoxSucks 7 months ago

Last reply by k.quilt 6 months ago

  • Archived

Deleting old emails massively INCREASES file size!

God's morrow, Gentlefolk and folkesses. I'm trying to migrate Thunderbird to a new coputer. Horrified to see that the Thunderbird folder was 26 GB, I deleted thousands o… (read more)

God's morrow, Gentlefolk and folkesses. I'm trying to migrate Thunderbird to a new coputer. Horrified to see that the Thunderbird folder was 26 GB, I deleted thousands of old emails, emptied all deleted item folders, deleted all archives, restarted the computer and then went to check on the size of the new "much slimmer" folder.

After deleting masses of unwanted data, the folder size has INCREASED to 33GB!

What to do?

Blessed be Karma Singh

Asked by Karma Singh 1 year ago

Last reply by sfhowes 1 year ago

  • Archived

Trouble accessing a dozen Gmail imap accounts, only one works. Win10 on AT&T. Possible network issue.

Windows 10 updated automatically and shut off my Thunderbirds access to the server. Now when I try to re-enter my accounts, I have to do it manually as it does not specif… (read more)

Windows 10 updated automatically and shut off my Thunderbirds access to the server. Now when I try to re-enter my accounts, I have to do it manually as it does not specify IMAP or SMTP.

I have a dozen Gmail accounts, all basically identical. Just a few letters in the username are the difference. I got one of these to work inbound and outbound. I can’t get any of the others to work with Identical account settings and appropriate passwords for the inbound IMAP side of each account. Outbound I am entering in the same account name and password for every new account matching the SMTP settings of the one account that works.

I have closed and restarted Thunderbird, deleted and reinstalled it, nothing works. With all these maneuvers I just lucked out and got one account to work somehow and I cannot replicate it.

Any ideas? Thanks in advance

Asked by 617d 1 year ago

Last reply by Wayne Mery 1 year ago

  • Archived

Serious Question: Why Does Firefox for Android require so much Access to my personal data?

Greetings everyone, Sorry to be creating a thread about this, but it's a serious question I need help with. I was just about to install Firefox for my old Android phone. … (read more)

Greetings everyone,

Sorry to be creating a thread about this, but it's a serious question I need help with.

I was just about to install Firefox for my old Android phone. However, before installing Firefox it warns me that it requires access to a bunch of my personal data... :(

Why is this the case?

I currently use Google Chrome on this Android phone.

I'd really appreciate any advice.

Asked by Helpless_Quest 1 year ago

Last reply by Paul 1 year ago

Firefox suddenly cannot download any files

Not for the first time, I suddenly cannot download any files in firefox (from PDFs to wetransfer links etc.). I have followed every bit of online advice there is. In trou… (read more)

Not for the first time, I suddenly cannot download any files in firefox (from PDFs to wetransfer links etc.). I have followed every bit of online advice there is. In troubleshoot mode I can download files. However by a process of elimination it is not caused by hardware acceleration, addons or extensions or my avast antivirus. This is really troublesome and I really need to download a lot for work. Performing a refresh every couple of weeks is not the solution.

This problem has been around for at least two years now.

Asked by alex.ross 5 months ago

Last reply by jonzn4SUSE 5 months ago

Updated version keeps telling me to download latest update 91 10 0

I have windows 10. Was getting a message that Thunderbird could not automatically update and that I would have to download the latest version and install it. I did. I am … (read more)

I have windows 10. Was getting a message that Thunderbird could not automatically update and that I would have to download the latest version and install it. I did. I am now on Version 91.10.0 64 bit.

Now every day I get that same message. Thinking its a new download I start to download it only to find its the same EXE file I downloaded last time.

After running the new install, it leaves 2 short cuts on my desktop. BOTH point to the same program name and location.

Is there something wrong with that update? Thanks.

Asked by Mac Wildstar 3 weeks ago

Last reply by Toad-Hall 1 week ago

Upgrade from 60.9.1

Help! I have been stuck on 60.9.1. I tried to upgrade many years ago and lost all my past emails and folders. A search at the time said there was no way to get them bac… (read more)

Help! I have been stuck on 60.9.1. I tried to upgrade many years ago and lost all my past emails and folders. A search at the time said there was no way to get them back so I reinstalled 60 and have lived there ever since. A couple of weeks ago Google mail changed their security protocols and dropped POP and 60.9 apparently can not read IMAP. I love Thunderbird and would prefer to stay but I don't want to loose all my past emails and folders. So, I would like to upgrade to the latest stable version. Is there a path that won't dump my history? I have read many posts on here but still can't find the path to being current. Can I simply install the latest version or do I have to install in stages. If in stages what is the order of version to install and should I stop at each version to check/test something before moving to the next install?

Thanks in advance for your help.

Asked by momonga12 2 weeks ago

Last reply by david 1 week ago

  • Archived

Thunderbird on Windows 7/10

I am a Windows 7 Firefox user. A dying computer is forcing transition to Windows 10. I have used Windows Live Mail 12 for years, and have thousands of emails stored in … (read more)

I am a Windows 7 Firefox user. A dying computer is forcing transition to Windows 10. I have used Windows Live Mail 12 for years, and have thousands of emails stored in 4 or 5 accounts on the old computer. The Mail program in Windows 10 will not accept a transfer of my emails and profiles, according to Microsoft Support (Microsoft Sales told me it would, but that's another story). Can I export my emails to Thunderbird and then transfer them to Thunderbird on Windows 10? My only other option appears to be Outlook, and that is the road to Hell. Thank you.

Asked by Mark 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

Offline Folders missing

I have downloaded emails locally and am using Offline mode. However not all folders were downloaded. I have an "old" folder with "old sent items" which I can only see whe… (read more)

I have downloaded emails locally and am using Offline mode. However not all folders were downloaded. I have an "old" folder with "old sent items" which I can only see when I am Online. How can I download the missing folder to see it Offline?

Asked by trek102 1 year ago

Last reply by Toad-Hall 1 year ago

Thunderbird account email setup

Hi, I installed TB on my laptop but i can't setup any email: i tried gmail, yahoo and ik with the same negative result. I'm on setup page, write email and password (remem… (read more)

Hi,

I installed TB on my laptop but i can't setup any email: i tried gmail, yahoo and ik with the same negative result. I'm on setup page, write email and password (remember password check marked), then google page opens for verification and i allow TB to everything. For Google is ok and i received an email that confirm TB is allowed to see, modify etc but in TB error says: "Unable to log in at server. Probably wrong config, username or password" but if it was wrong i can't be log on Google. About configuration, that is automatic, i have this:

Incoming server Protocol: IMAP Hostname: imap.gmail.com Port: 993 Connection security: SSL/TLS Authentication method: OAuth2 Username: mine Outgoing server Hostname: smtp.gmail.com Port: 465 Connection security: SSL/TLS Authentication method: OAuth2 Username: mine

Same problem with other email account I've try to find a solution by reading support but... Someone can help me?

Asked by ManuITA 3 weeks ago

Last reply by Matt 1 week ago

  • Archived

What are the best ways to copy existing settings to a new profile?

Hi, I've encountered my fair share of bugs. I'm also disabled, so I need a lot of safety and accessibility fixes to use any browser. Debugging advice often involves ""saf… (read more)

Hi,

I've encountered my fair share of bugs. I'm also disabled, so I need a lot of safety and accessibility fixes to use any browser.

Debugging advice often involves ""safe" mode," which disables some safety and accessibility tools, or "refresh Firefox," or otherwise using new profiles, which require me to set up the safety and accessibility tools before I can do anything. (For example, by default Firefox uses blinking cursors, autoscroll, and smooth scrolling, all of which trigger my migraines.)

In the past I've sometimes copied specific items, or cleared out a new profile folder and copied everything from an already-set-up profile folder.

Are there better or worse ways to copy bookmarks, saved passwords, about:config settings, user css, add-ons, and add-on settings?

(The previous time I asked this, I somehow got diverted to the wrong forum.)

Asked by MarjaE 2 years ago

Last reply by cor-el 1 year ago