All Products Support Forum

Hi, Since a couple of days ago the "Print Preview" feature is not working properly again. I think we had an browser update. We had another one today and I was hoping the problem was going to be fixed but it was not.

I have the Print set to old (false) mode. I have used this mode for years to print all of my documents and webpages.

This is what is happening. I do my print preview and adjust the scale number accordingly. The print preview shows, I adjust number of pages, preferences etc. then hit print.

The page that prints is not complete. Is missing the part of the right side and bottom. I have not changed any printer settings. I have also changed it back to the NEW(true) printer mode an the exact thing happens. It happens with both webpages and documents. I first realized what what going on when I printed my bank statement and it was missing the right side and bottom of each page.

THIS IS NOT PRINTER PROBLEM!!!!! Using the EGDE and Explorer browsers, the pages print perfectly so it has to be a Firefox problem.

Can you please help me solve this problem. I hate to have to use another browser just to print. I have enclosed pictures of what is happening.

Amy

Hello Community, Upon updating Firefox today, some sites are cutting off the majority of the page and printing in the top-left corner. I've tried the following and none have helped:

Close and reopen Firefox Refresh Firefox Uninstall and reinstall Firefox Restart my computer Print from the system dialog Print from the Firefox dialog Cleared all add-ons Print from a different computer with a different FF account Print to a different printer Print to PDF

I've attached the PDF (after converting to JPG as required by this page) which was printed through Firefox which shows the issue. The same page prints normally in Edge and Chrome. I printed the same page yesterday without issue and when I did the test from another computer with a different FF account, it printed normally, the browser updated and had the problem so it's definitely something with the most recent FF update.

This may seem minor in scope since it only effects certain sites but it's a huge problem for me as I print quite a few pages from this site daily for order processing. Thank you to anyone who can help!

Derek

All of a sudden I can't print the Washington Post crossword puzzles in full. They've been fine for years and I have not made any changes to my desktop or printer. The grid and clues disappear about 3/4 of the way across the page. The Post said: We suggest trying to use a different browser and device.

The last Firefox update has messed with my printer settings and the entire page (width) doesn't print on 1 page anymore. It completely cuts it off and doesn't print it. This happens in multiple programs when I print so it seems like it has to be Firefox and not any of the multiple programs. I've looked at the FF settings but nothing is jumping out at me as needing to be adjusted. Any help is appreciated. Thx