Showing questions tagged: Show all questions
  • Archived

Running slow - INTERNET EXPLORE WORKS FINE - not comp prob!!

Everything is sloooooowwwww. Even keyboard. Just ran anti-virus and malware scans. INTERNET EXPLORER WORK ING FINE!! Therefore, I don't think it's my computer. Sin… (read more)

Everything is sloooooowwwww. Even keyboard. Just ran anti-virus and malware scans. INTERNET EXPLORER WORK ING FINE!! Therefore, I don't think it's my computer. Since switching to Firefox - I like it better. Would rather fix Firefox than switch back to Internet Explorer. Have been getting "scripts" messages occasionally - but this terrible slowness started suddenly 2 days ago.

Asked by rrhoppy 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox slow after latest update.

After updating to Firefox 38.0.1, Firefox has been unusable. There's around a 5 second delay to anything I do. Disabling everything didn't fix things. Reinstalling and… (read more)

After updating to Firefox 38.0.1, Firefox has been unusable. There's around a 5 second delay to anything I do. Disabling everything didn't fix things. Reinstalling and refreshing also did not do anything. When Firefox runs in safe mode, it works fine though. Any ideas?

Asked by titan98rg 5 years ago

Last reply by guigs 5 years ago

  • Archived

Firefox hangs when I try to open the tools --> options version 38.0.1

I am not sure if I have a virus or some update has firefox hanging? Within the last week something has changed so that when I try to go to tools -> options Firefox tr… (read more)

I am not sure if I have a virus or some update has firefox hanging? Within the last week something has changed so that when I try to go to tools -> options Firefox tries to open a new tab. I actually just looked up the latest updates to Firefox and it updated to 38.0.1 about 2 days ago and that is when I started having problems. At this point Firefox just hangs (Not Responding). I tried running Firefox in safe mode and it still hangs. I went into about:config and changed the browser.preferences.inContent and at first I thought that fixed it but over the past day it still crashes when I try to view the options window/tab. I can open up Yahoo and Hotmail mail sites which open new tabs so it isn't just opening a new tab. I have run Malwarebytes and Norton Anti-virus and nothing major was found.

If I type about:preferences in the address bar it also hangs. It never fully crashes so there aren't crash reports. It just hangs and says not responding. If I do control+Alt+delete is also says not responding.

Any ideas?

Asked by thoefen 5 years ago

Last reply by Scribe 5 years ago

  • Archived

After latest update to 38.0.1 my firefox is unusable - so slow, I'm waiting seconds to write single letter or to make it do anything

After latest update to 38.0.1 my firefox is unusable - so slow, I'm waiting seconds to write single letter or to make it do anything I updated all the add-ons, nothing ch… (read more)

After latest update to 38.0.1 my firefox is unusable - so slow, I'm waiting seconds to write single letter or to make it do anything

I updated all the add-ons, nothing changed. Please, help! I really don't want to change to other browser :(

Asked by BeataS 5 years ago

Last reply by philipp 5 years ago

  • Archived

All functions in FF slow to respond

Firefox v 38.0.1 is installed. I have already uninstalled, reinstalled, and done a "Refresh" so I am running no add-ons. AVG is installed on the computer, but even when … (read more)

Firefox v 38.0.1 is installed. I have already uninstalled, reinstalled, and done a "Refresh" so I am running no add-ons. AVG is installed on the computer, but even when disabled, the same thing happens. When I launch Firefox, the window shows up in a normal amount of time, but the default start page comes up very slowly. Clicking into the address bar registers slowly. Typing in the address bar shows up slowly. The webpage begins to load slowly, and then pops up nearly all loaded. Then the non-flash image slider loads very slowly. Clicking the X registers in a normal amount of time, but then the "Confirm Close" dialog comes up slowly. Nothing ever hangs, it's just all very slow. I can launch IE, let the blank homepage load, click into the address bar, go to Yahoo, and let it fully load in 10 seconds. The same process in FF takes 47 seconds. Both CPU and memory utilization remain very low throughout the whole process, and no proxy servers are enabled. Any thoughts?

Asked by anonymoususername 5 years ago

Last reply by philipp 5 years ago

  • Archived

Whenever I try to do anything (scroll, click on a link) a message come up at the top saying Mozilla Firefox (Not Responding).

Other people had this question but there were not any answers. When it says Mozilla Firefox (Not Responding), which is whenever I try to do anything, it eventually goes a… (read more)

Other people had this question but there were not any answers. When it says Mozilla Firefox (Not Responding), which is whenever I try to do anything, it eventually goes away. I uninstalled Firefox and then installed it again thinking that would help, but it's still doing it. I use my computer for work and really don't have time for this to happen whenever I click a link. Please help!!

Asked by nicolehanson 5 years ago

Last reply by guigs 5 years ago

  • Archived

FF 38.0.1 Slow. Rolled back to 37.0.2 and full speed ahead!

Friend updated automatically to 38.0.1. Complained of very slow response to typing and mouse activity. Logged in for "over the shoulder" support and confirmed slow acti… (read more)

Friend updated automatically to 38.0.1. Complained of very slow response to typing and mouse activity.

Logged in for "over the shoulder" support and confirmed slow activity.

After checking all extensions and addons for any updates, still not working properly. Starting FF in safemode cured it as a test.


Found previous version, 37.0.2 and reinstalled. Problem gone.

Some sort of problem with 38.0.1 or with addons compatibility with 38.0.1.

Now that I am looking at how the screen is working, my install of 38.0.1 is also really slow.

Asked by DaLincerGuy 5 years ago

Last reply by guigs 5 years ago

  • Archived

FF is slow even after fresh install, but fast when started in "safe mode"

It's on windows 7, everything is choppy (opening menus, loading pages, opening new tabs, opening settings, ..) I started in "safe mode" and everything was responsive. Res… (read more)

It's on windows 7, everything is choppy (opening menus, loading pages, opening new tabs, opening settings, ..)

I started in "safe mode" and everything was responsive. Restarted and disabled all addons / plugins -> back to choppy.

Deinstalled, renamed profile directory and restarted: Choppy again :(

Any idea? I'm currently on Chrome for this question. If I could provide more information, please tell me.

about:support gives these: {

 "application": {
   "name": "Firefox",
   "version": "38.0.1",
   "buildID": "20150513174244",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0",
   "updateChannel": "release",
   "supportURL": "https://support.mozilla.org/1/firefox/38.0.1/WINNT/de/",
   "numTotalWindows": 1,
   "numRemoteWindows": 0,
   "remoteAutoStart": false
 },
 "crashes": {
   "submitted": [],
   "pending": 0
 },
 "modifiedPreferences": {
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.capacity": 358400,
   "browser.cache.frecency_experiment": 1,
   "browser.download.importedFromSqlite": true,
   "browser.places.smartBookmarksVersion": 7,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20150513174244",
   "browser.startup.homepage_override.mstone": "38.0.1",
   "browser.startup.homepage_override.buildID": "20150513174244",
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "38.0.1",
   "media.gmp-eme-adobe.lastUpdate": 1432155265,
   "media.gmp-gmpopenh264.lastUpdate": 1432155267,
   "media.gmp-gmpopenh264.version": "1.4",
   "media.gmp-eme-adobe.version": "9",
   "media.gmp-manager.lastCheck": 1432155248,
   "media.gmp-manager.buildID": "20150513174244",
   "network.cookie.prefsMigrated": true,
   "network.predictor.cleaned-up": true,
   "places.database.lastMaintenance": 1432156065,
   "places.history.expiration.transient_current_max_pages": 53646,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "privacy.sanitize.migrateFx3Prefs": true,
   "storage.vacuum.last.places.sqlite": 1432156193,
   "storage.vacuum.last.index": 0
 },
 "lockedPreferences": {},
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 0,
   "windowLayerManagerType": "Basic",
   "windowLayerManagerRemote": true,
   "numAcceleratedWindowsMessage": [
     "tryNewerDriver",
     "9.6"
   ],
   "adapterDescription": "Standard-VGA-Grafikkarte",
   "adapterVendorID": "0x1002",
   "adapterDeviceID": "0x7145",
   "adapterSubsysID": "200617aa",
   "adapterRAM": "Unknown",
   "adapterDrivers": "vga framebuf vga256 vga64k",
   "driverVersion": "6.1.7600.16385",
   "driverDate": "6-21-2006",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterSubsysID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": false,
   "directWriteVersion": "6.2.9200.17292",
   "direct2DEnabledMessage": [
     "tryNewerDriver",
     "9.6"
   ],
   "webglRendererMessage": [
     "tryNewerDriver",
     "9.6"
   ],
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "cairo"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.8",
     "version": "4.10.8"
   },
   "NSS": {
     "minVersion": "3.18.1 Basic ECC",
     "version": "3.18.1 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.18.1",
     "version": "3.18.1"
   },
   "NSSSSL": {
     "minVersion": "3.18.1 Basic ECC",
     "version": "3.18.1 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.18.1 Basic ECC",
     "version": "3.18.1 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "extensions": [
   {
     "name": "Firefox Certificate Store Hotfix",
     "version": "20150311.01",
     "isActive": false,
     "id": "firefox-hotfix@mozilla.org"
   }
 ],
 "experiments": []

}

Asked by pejobo 5 years ago

Last reply by philipp 5 years ago

  • Archived

Why is the latest update so slow I can't even work

I am using Windows 7 on my work computer, this morning there was an update and now Firefox is so slow I can't get my work done. I know someone else that has the same iss… (read more)

I am using Windows 7 on my work computer, this morning there was an update and now Firefox is so slow I can't get my work done. I know someone else that has the same issue from a few days ago.

Asked by gailm0523 5 years ago

Last reply by philipp 5 years ago

  • Archived

my mozilla browser becomes very slow after the recent update, even typing something is taking time to replicate, pls help in fixing this

my mozilla browser updated to 38.0.1 recently, after that it becomes very slow. I tried started in safe mode, it'w works fine in safe mode. but in normal mode again facin… (read more)

my mozilla browser updated to 38.0.1 recently, after that it becomes very slow.

I tried started in safe mode, it'w works fine in safe mode. but in normal mode again facing the slowness.

Please find my troubleshooting information


Application Basics


Name: Firefox Version: 38.0.1 Build ID: 20150513174244 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; rv:38.0) Gecko/20100101 Firefox/38.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: DownThemAll! Version: 2.0.18 Enabled: false ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: FoxyProxy Standard Version: 4.5.4 Enabled: false ID: foxyproxy@eric.h.jung

Name: McAfee Security Scan Plus Version: 1.0 Enabled: false ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8}

Name: Skype Click to Call Version: 7.3.16540.9015 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Name: Youtube Downloader - 4K Download Version: 5.7.4 Enabled: false ID: paulsaintuzb@gmail.com

Name: YouTube Video Downloader (Lite) Version: 0.1.5 Enabled: false ID: cccc5f0d-b9d0-4314-88b5-7e27551f9e84@jetpack

Graphics


Adapter Description: Standard VGA Graphics Adapter Adapter Drivers: vga framebuf vga256 vga64k Adapter RAM: Unknown Device ID: 0x0166 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.1.7600.16385) Driver Date: 6-21-2006 Driver Version: 6.1.7600.16385 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Subsys ID: 183f103c Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 1048576 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.enabled: false browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150513174244 browser.startup.homepage_override.buildID: 20150513174244 browser.startup.homepage_override.mstone: 38.0.1 dom.mozApps.used: true extensions.lastAppVersion: 38.0.1 font.internaluseonly.changed: false media.gmp-eme-adobe.lastUpdate: 1431882342 media.gmp-eme-adobe.version: 9 media.gmp-gmpopenh264.lastUpdate: 1431882348 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150513174244 media.gmp-manager.lastCheck: 1432200656 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1432200656 places.history.expiration.transient_current_max_pages: 71523 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Canon_iR_C3170.print_bgcolor: false print.printer_Canon_iR_C3170.print_bgimages: false print.printer_Canon_iR_C3170.print_colorspace: print.printer_Canon_iR_C3170.print_command: print.printer_Canon_iR_C3170.print_downloadfonts: false print.printer_Canon_iR_C3170.print_duplex: 1515870810 print.printer_Canon_iR_C3170.print_edge_bottom: 0 print.printer_Canon_iR_C3170.print_edge_left: 0 print.printer_Canon_iR_C3170.print_edge_right: 0 print.printer_Canon_iR_C3170.print_edge_top: 0 print.printer_Canon_iR_C3170.print_evenpages: true print.printer_Canon_iR_C3170.print_footercenter: print.printer_Canon_iR_C3170.print_footerleft: &PT print.printer_Canon_iR_C3170.print_footerright: &D print.printer_Canon_iR_C3170.print_headercenter: print.printer_Canon_iR_C3170.print_headerleft: &T print.printer_Canon_iR_C3170.print_headerright: &U print.printer_Canon_iR_C3170.print_in_color: true print.printer_Canon_iR_C3170.print_margin_bottom: 0.5 print.printer_Canon_iR_C3170.print_margin_left: 0.5 print.printer_Canon_iR_C3170.print_margin_right: 0.5 print.printer_Canon_iR_C3170.print_margin_top: 0.5 print.printer_Canon_iR_C3170.print_oddpages: true print.printer_Canon_iR_C3170.print_orientation: 0 print.printer_Canon_iR_C3170.print_page_delay: 50 print.printer_Canon_iR_C3170.print_paper_data: 1 print.printer_Canon_iR_C3170.print_paper_height: 11.00 print.printer_Canon_iR_C3170.print_paper_name: print.printer_Canon_iR_C3170.print_paper_size_type: 0 print.printer_Canon_iR_C3170.print_paper_size_unit: 0 print.printer_Canon_iR_C3170.print_paper_width: 8.50 print.printer_Canon_iR_C3170.print_plex_name: print.printer_Canon_iR_C3170.print_resolution: 1515870810 print.printer_Canon_iR_C3170.print_resolution_name: print.printer_Canon_iR_C3170.print_reversed: false print.printer_Canon_iR_C3170.print_scaling: 1.00 print.printer_Canon_iR_C3170.print_shrink_to_fit: true print.printer_Canon_iR_C3170.print_to_file: false print.printer_Canon_iR_C3170.print_unwriteable_margin_bottom: 0 print.printer_Canon_iR_C3170.print_unwriteable_margin_left: 0 print.printer_Canon_iR_C3170.print_unwriteable_margin_right: 0 print.printer_Canon_iR_C3170.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 2 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1430978999

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSMIME Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSSSL Expected minimum version: 3.18.1 Basic ECC Version in use: 3.18.1 Basic ECC

NSSUTIL Expected minimum version: 3.18.1 Version in use: 3.18.1

Experimental Features


Asked by baskaran.cn 5 years ago

Last reply by philipp 5 years ago

  • Archived

Firefox slow to navigate around and menus are slow

We are running Windows 7 x64 Firefox 38.0.1 Issue: Firefox slow to open new tabs, click menu items, load pages etc Steps Tried: Run in Safe Mode - Issues DOES NOT happen… (read more)

We are running Windows 7 x64 Firefox 38.0.1

Issue: Firefox slow to open new tabs, click menu items, load pages etc

Steps Tried: Run in Safe Mode - Issues DOES NOT happen

Tried manually disabling all plugins one by one Reset Firefox

Logged in as another user who's never logged in on the machine and the issue happens still Uninstalled firefox and reinstalled and still happening.

Machines are atleast Intel Core I3 with 4GB RAM No hard drive issues No other programs run slow

Any ideas?

Asked by dbriant 5 years ago

Last reply by philipp 5 years ago

  • Archived

How do I fix the extreme lagg i'm experiencing after the latest firefox uppdate?

My web browser was working fin until firefox decided to uppdate to the latest version yesterday eavening. I now experience lagg to the extent that it's practically imposi… (read more)

My web browser was working fin until firefox decided to uppdate to the latest version yesterday eavening. I now experience lagg to the extent that it's practically imposible to use in any normal sence. Tre is an aproximate 30sec lagg before the browser recognices that I have changed tab, The page I'm on wont scroll down smoothly but jumps downwards i a jerky fasion making it verry hard to know how far down in a text I am, and writing text is it's own challange since I write 3-4 words before the first one appears on skreen.

How do I fix this?

Asked by ratad 5 years ago

Last reply by guigs 5 years ago

  • Archived

Want to try older version of FireFox, 38.0.1 is slow, very non responsive, refreshed, restarted, disabled all addons, still slow, only works when in safe mode.

I had to stop using master password. Too difficult, too slow, I have all addons disabled. Have uninstalled 38.0.1, rebooted, re-installed, No syncing, still ridiculously … (read more)

I had to stop using master password. Too difficult, too slow, I have all addons disabled. Have uninstalled 38.0.1, rebooted, re-installed, No syncing, still ridiculously slow. thunderBird 31.7 works fine. I also use Ubuntu 14.04, ,latest version of firefox works fine.

I recently did a Clean install of Win7 Ultimate also. IE 8.0 also works fine.

Can not find older version to try. Please post link for older version.


thanks Kye

Asked by Kye 5 years ago

Last reply by philipp 5 years ago

  • Archived

What is wrong with the latest version of firefox? Its worse than dial up. I've switched back to Internet Explorer, better fix this problem.

From the time you open Firefox everything you do takes forever- typing this line has taken me almost three minutes. Its impossible to use. I've switched back to Intern… (read more)

From the time you open Firefox everything you do takes forever- typing this line has taken me almost three minutes. Its impossible to use. I've switched back to Internet Explorer. Good luck hope you fix this for future users.

Asked by Alfordm 5 years ago

Last reply by philipp 5 years ago