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problem with privacy and security options

i have a big problem with settings of privacy and security. the problem is i cant edit this option ( Allow Firefox to automatically trust third-party root certificates yo… (read more)

i have a big problem with settings of privacy and security. the problem is i cant edit this option ( Allow Firefox to automatically trust third-party root certificates you install ) and its greyed out . i made everything ( refresh - troubleshoot - uninstall ) and with the first click on singing my account on Firefox and add my restore my add-ons after setting up windows this option become unavailable (greyed out) and cant edit it. i need a solution without going to set up a new windows because its so tiring to set up a new windows to edit this option. please give me a solution its emergency. thanks a lot.

Asked by mohammed_abdelraouf 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

"Security Sandbox is disabled" pop up under toolbar

I recently opened Firefox to see a new flagged warning under my toolbar that says "The security sandbox is disabled. Your configuration is unsupported and less secure." … (read more)

I recently opened Firefox to see a new flagged warning under my toolbar that says "The security sandbox is disabled. Your configuration is unsupported and less secure."

I have gone into about:config and adjusted every security.sandbox element to see if that would change anything; it did not.

I am running on Windows 11 Home so I cannot install or properly run Windows Sandbox.

I would either like a solution to enable the sandbox once again, or just remove the notification from the toolbar.

Asked by Willow 4 weeks ago

Last reply by petrolxl 3 weeks ago

Firefox android is deceiving users

When you open firefox private mode, it says leave no trace. Assuring users that whatever happens in their private session, stays in that session, but this is a blatant li… (read more)

When you open firefox private mode, it says leave no trace. Assuring users that whatever happens in their private session, stays in that session, but this is a blatant lie and firefox knows this. Go to any site that has cookies, or user login, or something similar. login into the site. Than simply remove firefox from ram. Now open firefox again, go to private mode, and go to that site. Most of the time, it still remembers the user. This issue has been present for far too long, not addressed, still pushed to the users that it is safe to use. Instead of warning the users, it is promoting them to use it by saying leaves no trace in this new update. This is unacceptable.

Asked by easytoremember13285 4 months ago

Last reply by Paul 4 months ago

every download gets stopped with "This file contains a virus or malware"

every download gets stopped with "This file contains a virus or malware", have to click on the file, then click "allow download" every time! I check the file with my an… (read more)

every download gets stopped with "This file contains a virus or malware", have to click on the file, then click "allow download" every time!

I check the file with my antivirus and it finds NOTHING!

Asked by v 1 month ago

Last reply by jonzn4SUSE 1 month ago

virus alerts etc

I clicked on a link in a forum site - pentaxforums.com - that should have pulled up image from a private web site but I think the url has been hijacked, the image didn'… (read more)

I clicked on a link in a forum site - pentaxforums.com - that should have pulled up image from a private web site but I think the url has been hijacked, the image didn't appear and instead the browser started pinging alerts. I have run avast anti virus and malwarebytes, these found suspicous malware (trojan, key clone) and rebooted, but these alerts still keep appearing, however I am wondering of the browser alert system itself has been compromised. See screenshots. if I click on one it seems to be trying to go to a suspicious url. any advice appreciated Marcus Brown

Asked by tremyfoel 3 months ago

Last reply by tremyfoel 3 months ago

  • Locked

AI on Firefox without direct permission

Tonight I was roaming around my Firefox settings looking at something else, when I noticed this AI piece pre-checked. Why is FIREFOX, who is supposed to be for privacy an… (read more)

Tonight I was roaming around my Firefox settings looking at something else, when I noticed this AI piece pre-checked. Why is FIREFOX, who is supposed to be for privacy and security, authorizing an update that automatically choose AI? Not cool Mozilla. Not Cool. Anyone else have this? and yes, I've already fixed it ;-)

Asked by nikeit2010 1 week ago

Last reply by Paul 1 week ago

Hidden ad tabs - Why is this allowed?

I did some research recently on some travel sites. Today, while trying to research which tab was doing DNS queries to SnapChat (which I never use) I learned about `about… (read more)

I did some research recently on some travel sites.

Today, while trying to research which tab was doing DNS queries to SnapChat (which I never use) I learned about `about:processes`. I found 5 "hidden" tabs from various travel sites (some of which I never visited) running in the background. I did not explicitly hide any tabs.

WHY IS IT ALLOWED FOR SITES TO KEEP OPEN HIDDEN TABS AT ALL WITHOUT TELLING ME ABOUT IT?

This is not conducive to trusting Mozilla.

Asked by jhgarrison 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago

https being forced in non-private tabs

I used to have the https-only mode on, but I have since turned it because I'm unable to hit an http only site. However turning off this setting does not work. After disab… (read more)

I used to have the https-only mode on, but I have since turned it because I'm unable to hit an http only site. However turning off this setting does not work. After disabling, I have tried disabling all extensions and forced an app restart, but I'm still being forced to https for a site I'm trying to use http for. I am not being forced in a private tab, so this makes me think that disabling https-only doesn't work anymore...

Asked by OhShazbot 1 month ago

Last reply by OhShazbot 1 month ago

How do I ban permissions for all sites?

What happened to Firefox's permission's page? There's so few options now. I'm being harassed by websites to give them permission that should be blocked across the entire … (read more)

What happened to Firefox's permission's page? There's so few options now. I'm being harassed by websites to give them permission that should be blocked across the entire browser. I'm autistic and sensitive to popups/interruptions/distractions. So most permissions I simply had off for everything, because I don't want to be asked anything. I don't want to confirm anything. I don't want any popup of any type. So I turned everything off and it was good. (except blocking cookies of course)

But now sites are asking me again and there's no way to blanket turn off everything. I see I can press "Ctrl+i" to bring up specific permissions for that site, but that's not good enough. I specifically need permissions blocked for sites I've never visited. Needing to visit the site first completely defeats the purpose.

The permissions listed in the settings isn't all of them. How do I turn off ALL permissions for ALL sites. I can turn on specific permissions when I want them. Essentially, how do I recreate functionality that used to exist but was removed from us for whatever reason.

Also, it's a huge security hole! I'm a senior full stack developer. Asking permissions for a user is a great way to fingerprint them. If I accidentally hit "yes" to a few key permissions, I can be fingerprinted. Another reason I should be able to blanket ban these permissions. I just want my browser to be a browser. These permissions do nothing for me but make the experience worse.

Asked by Anon 4 months ago

Last reply by antoninbavoil 3 months ago

  • Solved

Attention!!! Click to turn on the antivirus"

Last few days I've been getting this popup: Attention!!! Click to turn on the antivirus or Attention!!! Click to scan the device obviously some phishing or somethi… (read more)

Last few days I've been getting this popup:

Attention!!! Click to turn on the antivirus

or

Attention!!! Click to scan the device

obviously some phishing or something. How can I get rid of it?

Asked by rayandrews 3 months ago

Answered by James 3 months ago

weird crashes and warning message

woke up after doozing watching a yt video and on my pc i couldn't oppen firefox and it kept crashing so i just booted my pc again After that i could open firefox but it … (read more)

woke up after doozing watching a yt video and on my pc i couldn't oppen firefox and it kept crashing so i just booted my pc again

After that i could open firefox but it had a yellow simbol on the three dot setting sections that stated "new tab has downloaded a new component"

i searched online and they said it could be an hijacker i refreshed firefox and run an anlysis with the base windows antivirus

the antivirus say's i'm clean but i still kinda unsure:

  was it really an infection? i ask myself if it could be just a firefox bug i checked extention before refreshing and the only one was 7tv and nothing else
  if it was an hijacker how can i fully know if i'm clean? what better steps can i take?

Asked by ran ern 2 months ago

Last reply by ran ern 2 months ago

  • Solved

Almost got tricked by a fake captcha

Does Firefox "remember" any browser data from another Windows user account? I created a guest account for someone today and while I was browsing, I got redirected to a si… (read more)

Does Firefox "remember" any browser data from another Windows user account? I created a guest account for someone today and while I was browsing, I got redirected to a site called fy3 dot fit which had the fake captcha. I did not open the run box and did not paste any commands from it, so is the guest account compromised or do I need to nuke Windows and start again? I read on reddit that it's an infostealer but if Firefox does not remember the other user account's browser data, does that mean nothing would be stolen if I did run it?

Asked by Detective Fischer 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

Suspicious pop up

Despite pop ups being barred on my system I get the attached several times a day. Does anyone recognise it and how can I stop it? I have no Firefox extensions, and have … (read more)

Despite pop ups being barred on my system I get the attached several times a day. Does anyone recognise it and how can I stop it? I have no Firefox extensions, and have run Norton without finding any problems. There is no indication of its source. It has been on my system for more than a month. Thank you Colin O'Brien

Asked by colin_obrien 3 months ago

Last reply by colin_obrien 3 months ago

have bugs and being remotely hacked

0 being remotely hacked deleting emails Firefox Google Chrome everything you can imagine for 2 years you got bugs all kind of issues can't do passwords anything like that… (read more)

0 being remotely hacked deleting emails Firefox Google Chrome everything you can imagine for 2 years you got bugs all kind of issues can't do passwords anything like that it's really really annoying I needed some help I had please help guys thank you thank you

Asked by zoiemaediez2 4 months ago

Last reply by Daryl White 1 month ago

Information Your browser is being managed by your organization.

At the top of my settings it says: Information: Your browser is being managed by your organization. What does this mean? It's my personal laptop, I bought it myself an… (read more)

At the top of my settings it says: Information: Your browser is being managed by your organization.

What does this mean? It's my personal laptop, I bought it myself and I don't work for any organization.

Thanks for your help. Nancy

Asked by Nancy 1 month ago

Last reply by George Kitsoukakis 1 month ago

False Firefox update

I was prompted to install a .js file while on a website unrelated to mozilla organization. I was taking a work call and distracted at the time and was dumb enough to inst… (read more)

I was prompted to install a .js file while on a website unrelated to mozilla organization. I was taking a work call and distracted at the time and was dumb enough to install it before I realized this was not a normal update. Should I uninstall and reinstall firefox? My McAfee blocked the script from "trying to hijack one of [my] apps"

Asked by john417 4 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

  • Archived

Download YouTube Videos

I would like to be able to download YouTube videos. Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini? I tried Video DownloadHelpe… (read more)

I would like to be able to download YouTube videos.

Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini?

I tried Video DownloadHelper and YouTube Video Downloader and didn't see any action.

Do I need to setup settings a certain way to make it work?

What are the steps to make it work?

Thank you for your assistance.

Asked by blejt3im1 11 months ago

Last reply by berlin 6 months ago

Persistent Storage

To sign into Chatgbt I used my google account. Mozilla asks me "do I want to store info in persistent storage?" I click "learn more" about persistent storage. It takes … (read more)

To sign into Chatgbt I used my google account. Mozilla asks me "do I want to store info in persistent storage?" I click "learn more" about persistent storage. It takes me to a page that has zero mention of the words "persistent storage". That is a huge UX error. It says to me that really, you don't want me to know about persistent storage, and prefer that I remain confused and feel forced to agree to things I may not really want to, because you're making it difficult to understand what's actually involved. Not cool. Definitely now considering changing my browser after over 20 years.

Asked by David Lenik 1 month ago

Last reply by Denys 1 month ago

"Your browser is being managed by your organization." I dont work in any organisation

In settings, it says Your browser is being managed by your organization. I clicked it and it led me to the policies page. In there it says Policy Name- Certificates, Poli… (read more)

In settings, it says Your browser is being managed by your organization. I clicked it and it led me to the policies page. In there it says Policy Name- Certificates, Policy value- ImportEnterpriseRoots and then true. I neither work in an organisation, nor I have any antivirus in my computer. Why is this happening?

Asked by pepethefrog733 2 months ago

Last reply by Balázs Meskó 2 months ago