Secure connection failed

Yesterday morning, I started receiving a "secure connection failed" message when trying to retrieve email from imap.gmail.com. I searched Mozilla Support and tried the fo… (read more)

Yesterday morning, I started receiving a "secure connection failed" message when trying to retrieve email from imap.gmail.com. I searched Mozilla Support and tried the following, which apparently worked for others:

"First, delete all entries in Tools/Options/Security/Passwords/Saved Passwords. Press Alt if the Menu Bar with Tools is hidden, or click the 3-bar icon, Options/Options/Security/Passwords/Saved Passwords.

Next, use these settings for IMAP accounts: imap.gmail.com on port 993, SSL/TLS, OAuth2 authentication, User Name = email address. For POP accounts: pop.gmail.com on port 995, SSL/TLS, OAuth2 authentication, User Name = email address. For SMTP: smtp.gmail.com on port 465, SSL/TLS, OAuth2 authentication, User Name = email address.

After you've deleted the passwords, restart TB and enter the regular account password, not an app password, in the OAuth browser window when prompted."

It doesn't work for me...I keep getting error messages. Suggestions? Thanks!!

Asked by Charles Syrett 1 week ago

Last reply by Charles Syrett 6 days ago

Deletion message in the Compact dialog

When we delete messages you constantly now show a panel offering to purge all our deletion folders. STOP showing it all the time. There is no option offered to never show… (read more)

When we delete messages you constantly now show a panel offering to purge all our deletion folders. STOP showing it all the time. There is no option offered to never show the message again. This was discussed at https://support.mozilla.org/en-US/questions/1317882 . Various points were covered but the main point was not resolved.

Asked by geoslv 3 months ago

Last reply by geoslv 1 day ago

Yesterday's Update Crashes

Since yesterday's update on my Windows 7, today I first got error messages on pages I usually visit, my home page and the Google signin page among my Favorites. The brow… (read more)

Since yesterday's update on my Windows 7, today I first got error messages on pages I usually visit, my home page and the Google signin page among my Favorites. The browser crashed when I tried to bring up Settings. Subsequently I could not open it again. I just shut down that computer in case repowering it solves the problem later. This is Mac Catalina. Firefox just updated here. I hope on this computer the problem does not surface.

Asked by tightpurchaser 1 week ago

Last reply by tightpurchaser 1 day ago

Firefox freezing with Yahoo News Articles

For the last couple of months I've been having an issue with Firefox freezing when I bring up a news article on Yahoo. It only happens when there is a video attached to t… (read more)

For the last couple of months I've been having an issue with Firefox freezing when I bring up a news article on Yahoo. It only happens when there is a video attached to the article, the video and the text of the article won't load. After a few minutes there is a message saying "This page is slowing down Firefox. To speed up your browser, stop this page". All of the Yahoo news articles work fine when I bring them up in Chrome. How can this be fixed??

Asked by mikeb2115 1 week ago

Last reply by mikeb2115 6 days ago

Getting mobile versions of some sites instead of desktop

Several days ago, Firefox started giving me what seem to be mobile versions of some sites (mostly Google Drive and Docs) instead of the desktop layouts I want. (It's URL … (read more)

Several days ago, Firefox started giving me what seem to be mobile versions of some sites (mostly Google Drive and Docs) instead of the desktop layouts I want. (It's URL comes up with "mobile" even when I type in the hard way.) The problem does not affect all sites, but it does mess up several daily. I did not deliberately change my preferences or otherwise alter Firefox.

I have tried bringing Firefox up in safe mode and even removing it and downloading it again. No change.

i also "reset the default user agent on Firefox" per this post: https://support.mozilla.org/en-US/questions/1304470

Help would be much appreciated. I like Firefox much better than the alternatives, but if this doesn't get fixed I will have to give up on it.

Many thanks.

Asked by chris228 5 days ago

Last reply by chris228 1 day ago

Some web pages not displaying properly after July 19, 2021 update

Since my firefox browser updated yesterday with the July 19, 2021 update, some web pages are not displaying properly. For example, I use Yahoo mail, and when I click on … (read more)

Since my firefox browser updated yesterday with the July 19, 2021 update, some web pages are not displaying properly. For example, I use Yahoo mail, and when I click on an email, most of the content is not showing, including the sender's message. Other frequently used websites are similarly affected.

This same problem occurred after another recent firefox update, and it was eventually fixed when I "checked for updates".

I'm hoping this bug is widespread enough that the Mozilla team will be providing a further update that fixes this.

Meanwhile, if anyone has an idea, I'll listen!

Asked by mellodron 1 week ago

Last reply by mellodron 4 days ago

Outgoing Emails

Over the last several days everytime I try to send an email I get the message below: An error occurred while sending mail: The mail server sent an incorrect greeting: 5.… (read more)

Over the last several days everytime I try to send an email I get the message below:

An error occurred while sending mail: The mail server sent an incorrect greeting: 5.7.1 Connection refused - OXSUS003_101 - https://postmaster-oxsus.vadesecure.com/#OXSUS003_101.

I have not changed any settings and am able to receive emails without a problem. Any ideas?

Asked by roblos 1 month ago

Last reply by roblos 1 day ago

The bookmarks menu in Firefox stopped scrolling

After the 90.0.2 update, the bookmarks menu no longer scrolls with the center wheel of my mouse. The center wheel scrolls properly in my emails, on webpages, everywhere e… (read more)

After the 90.0.2 update, the bookmarks menu no longer scrolls with the center wheel of my mouse. The center wheel scrolls properly in my emails, on webpages, everywhere else but the in the bookmarks. I have to use the up or down arrows to scroll through them, and it's a royal pain because I have so many bookmarks.

Asked by zx9r170 6 days ago

Last reply by zx9r170 5 days ago

Website Error

Hi all, FF 90.0.2 (64 bit), Window 10 Version 21H1 Build 19043.110 Each time I initially go to this website ( https://www.bunnings.com.au/ ) I get an error message "Some … (read more)

Hi all,

FF 90.0.2 (64 bit), Window 10 Version 21H1 Build 19043.110

Each time I initially go to this website ( https://www.bunnings.com.au/ ) I get an error message "Some Error Occurred" in the top LHS on a white blank screen. If I refresh the page it displays correctly until I go to the site again in a new browser session.

I have disabled all extensions by going into Troubleshooting Mode but it is still there.

Anyone know of a solution?

TIA

EDIT: No Issues with Chrome or Edge.

Asked by ghines 3 days ago

Last reply by ghines 1 day ago

Toolbar folders -> drop down orientation problem -> screen limit not recognised

Hello: Quite a few iterations of Firefox ago (cannot recall which), the orientation of the drop down menu listing the bookmarks inside any folder in the toolbar was eithe… (read more)

Hello:

Quite a few iterations of Firefox ago (cannot recall which), the orientation of the drop down menu listing the bookmarks inside any folder in the toolbar was either towards the 'left' or towards the 'right', depending of the amount of screen real estate available to the right side of the screen where it was opened.

If the listing could not be properly seen by opening the drop down menu towards the 'right', it would be opened towards the 'left'.

This worked perfectly well with my three screen setup, with Firefox in a window in the centre screen. ie: Firefox knew it was inside a three screen wide setup and in the centre screen, so it also "knew" that the right edge of the centre screen was the limit for available screen real estate.

At some time this stopped working in the described manner.

It seems that Firefox now ignores the right edge of the centre screen and as a result the drop down menu for any folder in the toolbar opens to the 'right' and invades the right screen. (see attached screen capture)

If Firefox is opened in a window inside the right screen, it proeprly recognises the right edge of the screen as the limit and acts accordingly.

This is quite a problem for me: I make intensive use of the toolbar with bookmarks inside folders and subfolders and this heavily affects my everyday work.

Is there a way to get back to how it used to be? ie: Firefox using the right edge of the screen it is opened in as the limit to open a drop down menu.

Thanks in advance,

S.

Asked by sawbona1 1 week ago

Last reply by sawbona1 9 hours ago

Syncing Thunderbird Across 3 Clients.

I have three devices that I use to access email. A desktop running Windows 8.1 and TB 78.11.0 A tablet running Windows 8.1 and TB 78.11.0 A Sony Android cellphone running… (read more)

I have three devices that I use to access email. A desktop running Windows 8.1 and TB 78.11.0 A tablet running Windows 8.1 and TB 78.11.0 A Sony Android cellphone running the app supplied by Sony.

My problem seems to be that the tablet doesn't stay synced with my accounts. The desktop and phone seem pretty well synced. Here is just one example. I got a message to my yahoo account sent at 7:03 AM today. It was in my TB inbox on the desktop and on the phone app when I first looked at about 7:30 AM. It was not in the inbox on the tablet and I couldn't get it to appear by trying multiple Get Messages. It finally showed up on the tablet around 9:00 AM and was reporting a time of 7:03 AM.

This delay is particularly frustrating when logging in to a site that uses TFA and sends me an email with a code. They usually allow only a short interval before canceling the code. I keep trying Get Messages over and over but often the code expires. Now, if it doesn't show up after a minute or so I just go to my phone to read the message and get the code.

Any ideas? TIA Pete

Asked by petejc 1 month ago

Last reply by petejc 2 days ago

cannot copy text from print preview

Hi. I'm a long time firefox user. The past few years, I have not been able to copy text from print preview. This is important to me, as I run a small business and need … (read more)

Hi.

I'm a long time firefox user. The past few years, I have not been able to copy text from print preview. This is important to me, as I run a small business and need to copy order numbers from the print preview screen to keep my work flow going. I can do this in chrome, but cannot in firefox.

It is nothing I can copy from a website, as it is a link I click to open the invoice.

The only work around that I know of would be to print the pdf to a file, open the file, and copy it from there - but this is not acceptable because it is too time consuming.

If anyone has something that will work, it would be much appreciated.

Asked by mlowe1971 6 days ago

Last reply by mlowe1971 5 days ago

Can't make new bookmark database in Linux

My OS got updated to Gnome 40.3 after that the configuration got mess up, when checking the about:support page the page was blank so I refreshed Firefox. After that the p… (read more)

My OS got updated to Gnome 40.3 after that the configuration got mess up, when checking the about:support page the page was blank so I refreshed Firefox. After that the problem persist so I erased the "places.sqlite" and "favicons.sqlite" as instructed in the troubleshoot page but then I got the following problem and uninstalling, erasing the program files and reinstalling Firefox in the OS didn't solve it


Task: checkIntegrity - Unable to check favicons.sqlite integrity: [Exception... "Could not open connection to /home/IndianaRoy/.mozilla/firefox/x23t4bki.default-release/favicons.sqlite: 2153971714" nsresult: "0x80630002 (NS_ERROR_STORAGE_IOERR)" location: "JS frame :: resource://gre/modules/Sqlite.jsm :: openConnection/</<&nbsp;:: line 1110" data: no] > Task: invalidateCaches - The task queue was cleared by an error in another task. > Task: checkCoherence - The task queue was cleared by an error in another task. > Task: expire - The task queue was cleared by an error in another task. > Task: originFrecencyStats - The task queue was cleared by an error in another task. > Task: vacuum - The task queue was cleared by an error in another task. > Task: stats - The task queue was cleared by an error in another task. > Task: _refreshUI - The task queue was cleared by an error in another task.

Asked by IndianaRoy 4 days ago

Last reply by IndianaRoy 1 day ago

Unable to Send Out Emails (SMTP Connection Issue) But Can Receive

Hi all, I would be grateful for your speedy help as we are a healthcare business. This morning I noticed I was unable to respond to any emails, although we've had no trou… (read more)

Hi all,

I would be grateful for your speedy help as we are a healthcare business.

This morning I noticed I was unable to respond to any emails, although we've had no trouble receiving them.

There's an issue with connection to the Thunderbird servers (spoke to our IT team and they said I need to get help from Thunderbird).

I've attached a screenshot of our server settings (hope it's ok I've blanked out our names). Here is the error code, pasted below: "Sending of the message failed. Failed due to unexpected error 80004005. No description is available. The message could not be sent using Outgoing server (SMTP) mail.rugbydentalcare.co.uk for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again.'

Is anyone able to help?

Thank you kindly

Asked by info5825 1 week ago

Last reply by info5825 4 days ago

How to make update settings stick (FF 90.0.2, running on Win 7 Pro)

Whenever I check "about Firefox" under the Help menu, if there are updates, FF automatically downloads and installs them. This is not my preferred method of installing up… (read more)

Whenever I check "about Firefox" under the Help menu, if there are updates, FF automatically downloads and installs them. This is not my preferred method of installing updates. When I go to the Tools/Settings and type in "Updates", I find that the "Automatically install updates (recommended)" button is selected. Of course, I immediately change this to the "Check for updates but let you choose to install them" setting, which lasts until I (manually) install the next update. At that point, the new update setting defaults back to "Automatically install updates (recommended)".

Is there a way to make my update selection stick?

Asked by LesF 1 day ago

Last reply by LesF 40 minutes ago

Signature always that the bottom of a reply

I realise there was a thread on this but i could see no solution. I am very new to Thunderbird. I have amended the setting to put the sig above the quoted message but it… (read more)

I realise there was a thread on this but i could see no solution. I am very new to Thunderbird.

I have amended the setting to put the sig above the quoted message but it doesn't.

What can I do?

Asked by david1102 3 days ago

Last reply by david1102 2 days ago