Very slow loading website "Pubmed Central"

Pubmed Central (https://www.ncbi.nlm.nih.gov/pmc/) is a commonly used website for literature reading in life sicences research. I found that it takes a lot of time to lo… (read more)

Pubmed Central (https://www.ncbi.nlm.nih.gov/pmc/) is a commonly used website for literature reading in life sicences research. I found that it takes a lot of time to load the PMC web page, and even worse to access an aricle in it, always more than 10 seconds (for example, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1234567/). These pages access smoothly in other browsers on my computer (MacBook Pro with M1, macOS Sonoma 14.0). I've tried the troubleshoot mode, and clearing all the cookies and cache, but it just doesn't work.

Hoping to get some useful feedback on this!

Asked by sabiaceae 5 months ago

Last reply by sabiaceae 49 minutes ago

mailbox pane display order

I have five mailboxes and am migrating from Outlook. The transfer of the mailboxes was done successfully by Thunderbird but the order of the mailboxes from top to bottom… (read more)

I have five mailboxes and am migrating from Outlook. The transfer of the mailboxes was done successfully by Thunderbird but the order of the mailboxes from top to bottom is not what I want. I want to have my most used email account at the top of the list. Is their a way to rearrange the mailbox order from top to bottom?

Asked by Frank Phillips 5 hours ago

Last reply by sfhowes 2 hours ago

Bookmark a pdf page

Hello! I was reading a pdf file in Firefox, and I wanted to bookmark a page to read it later. Unfortunately, on the top right hand corner, I can't find the bookmark butto… (read more)

Hello! I was reading a pdf file in Firefox, and I wanted to bookmark a page to read it later. Unfortunately, on the top right hand corner, I can't find the bookmark button (the ribbon button), and in the settings there is no way to find it or the option related.

Could you help me? Thanks.

Firefox 123, Windows 11

Asked by pepe.giuseppe 14 hours ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

  • Solved

PG&E (PGE) PG and E Website has blocked Firefox

The subject website pge.com has blocked Firefox apparently because new function that they have instituted features that Firefox cannot support. The subject website states… (read more)

The subject website pge.com has blocked Firefox apparently because new function that they have instituted features that Firefox cannot support. The subject website states it does not support Firefox. Is this refusal to support on the subject website a known problem? I have searched the Firefox Help without results. Is this even considered a problem? I appreciate Firefox and would like to see it be a supported browser on the subject website.

Asked by RIPPER 4 months ago

Answered by RIPPER 4 months ago

Why is Firefox downloading .htm files on my computer?

Without explanation or my consent, Firefox will occasionally download a .htm file into Downloads in the browser. Today it was WjZ510Su.htm This has been happening rando… (read more)

Without explanation or my consent, Firefox will occasionally download a .htm file into Downloads in the browser. Today it was WjZ510Su.htm

This has been happening randomly for a few months. What are these files? Without knowing what they are, I always delete them. A screenshot is attached (see upper right corner). Thanks.

Asked by Susan Richards 11 hours ago

Last reply by cor-el 3 hours ago

password manager with Web Component

seems Firefox password manager is not compatible with Web Component very well. it will not prompt options from password manager on username field(Web Component) automatic… (read more)

seems Firefox password manager is not compatible with Web Component very well. it will not prompt options from password manager on username field(Web Component) automatically. While I can enable it from right click and select "Use Saved Password" context.

is there way to trigger password manager show up the options when user click into the field automatically?

Asked by jon.qiao 21 hours ago

Last reply by jon.qiao 3 hours ago

Is there an answer to this question?

I have been trying to get Any answer to this for a couple of months now. The closest answer anyone has given about it dealt with syncing between chrome and firefox.. … (read more)

I have been trying to get Any answer to this for a couple of months now. The closest answer anyone has given about it dealt with syncing between chrome and firefox..


"10/2/23, 2:42 AM I am trying to move all the synced tabs brought in from android chrome and Firefox pc into the current active tabs I have on Firefox android.

I've only been able to get 1 at a time to move over, but I have well over a hundred open in putting the two other browsers together.."

Im just trying to find a way of opening more than one synced tab at a time on firefox for android. I know it can be done on pc version, but I have been given zero information on it for the android version...

Asked by Katerpie 2 weeks ago

Last reply by Katerpie 3 hours ago

  • Solved

Threaded top message does now show bold when there is a new message in the thread

New thunderbird user here. When in cards view, and threads enabled. If a thread is collapsed and a new message arrives, it only underlines the thread subject and sender… (read more)

New thunderbird user here. When in cards view, and threads enabled. If a thread is collapsed and a new message arrives, it only underlines the thread subject and sender. This makes it easy to miss. I'd like it bold, or change the background or something to scream out "HEY! you got a new message in here dummy" heh.

I followed these posts but it doesn't change it for me. https://support.mozilla.org/en-US/questions/1265223 https://support.mozilla.org/en-US/questions/1366417#answer-1479972

I tried adding @namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"); didnt work. I made other changes that I found in other threads so i know my userChrome.css does indeed "work" or is recognized by Thunderbird.

Help pls :) Thanks in advance!!!!

Asked by willph 7 hours ago

Answered by sfhowes 6 hours ago

  • Solved

Cannot See New "Report Broken Site" Option in Firefox 123.0 Menu

I am using Firefox 123.0.0 (rel. 20-Feb-2023) on a Win 10 Pro v22H2 computer. I understand that FF123.0.0 is supposed to include a new option to "Report Broken Site" on … (read more)

I am using Firefox 123.0.0 (rel. 20-Feb-2023) on a Win 10 Pro v22H2 computer.

I understand that FF123.0.0 is supposed to include a new option to "Report Broken Site" on the menu (hamburger icon) that is described in the support article How do I report a broken site in Firefox desktop? but I can't see this new option. I also checked the menu options under More Tools and Help but can't find it.

Exiting and re-opening Firefox didn't solve the problem.

Asked by lmacri 3 weeks ago

Answered by MarkRH 3 weeks ago

downloading Thunderbird has corrupted a MAPI function - can you help?

I constantly used email to send images to my watercolor students. Still use PICASA, a Google app that hasn't been supported in years, but still works fine, and immediatel… (read more)

I constantly used email to send images to my watercolor students. Still use PICASA, a Google app that hasn't been supported in years, but still works fine, and immediately would send the selected photos via emClient email. BUT THEN i decided to download Thunderbird; it did not have certain functions i wanted (I doubt any program does), so my computer guy de-installed it. BUT THE PROBLEM is, when i went to Picasa to email photos to a class, it did not automatically open an emClient window, but gave me the choice of using Thunderbird or GoogleMail. ??? even tho Thun. was de=installed. My consultant found it was a MAPI Problem, and we have spent hours trying to fix it, with no luck. FastStone photo editing would also not work to send emails. Is it possible that downloading Thunderbird could have somehow correupted my general MAPI function?

We have spent HOURS trying to fix it, and no luck. Finally i said, let's re-install Thunderbird, and at least now i can email photos directly from FastStone. But not from Picasa, which is a huge loss to me. PLEASE, i know Picasa is ancient, but now it doesn't even give me the choice of Thun. or Gmail when I click on "Send by email". Please, can anyone help with this MAPI issue?? My consultant tried everything, but it seems to be corrupted in some way. Thank you so much!

Asked by jei 6 hours ago

Last reply by sfhowes 5 hours ago

  • Solved

Can't pin extensions to the toolbar using the extension button

Hello folks According to Firefox help pages, pinning an extension to the toolbar should work as follows: "Click the extensions button (jigsaw puzzle Fx109ExtensionsButt… (read more)

Hello folks

According to Firefox help pages, pinning an extension to the toolbar should work as follows:

"Click the extensions button (jigsaw puzzle Fx109ExtensionsButton icon) in the toolbar to open the extensions panel. Each extension in the panel has a menu button with a gear Fx91GearIcon icon. You can use this menu button to manage those extensions."

The extensions button doesn't seem to work like that for me. When I click the Extensions button I get several buttons (Recommendations, Extensions etc) on the left side of the page as in the first image attached (Firefox1).

If I then click the Extensions button I get to the Manage Extensions page, and if I then click the 3 dots (...) button on (say) Proton Pass I don't get a Pin to Toolbar option and clicking the Manage option opens the Proton Pass Details page (see image Firefox2) - none of the buttons on the any of the pages offers a Pin to Toolbar option.

Those extensions that are pinned to the toolbar, such as Adblock Plus ( see Firefox2 image), got pinned during installation and not by using the extensions button. Currently I seem to have no way of interacting with any extension via the extensions button.

Could be I'm doing something silly but any suggestions would be appreciated.

Regards Ken

Asked by kenliz 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

firefox addons page is blank (.. and so are some other support/help pages)

I want to uninstall and maybe re-install some add-ons. But when I goto the add-on page. It just appears blank. So are some other pages in the support/ help sections. Anot… (read more)

I want to uninstall and maybe re-install some add-ons. But when I goto the add-on page. It just appears blank. So are some other pages in the support/ help sections. Another most notably, is (via menu) help -> more troubleshooting information. It just sends me to a blank page! See the uploaded images for the pages I get send to.

Help please with changing my add-ons

Asked by Radu 3 weeks ago

Answered by zeroknight 3 weeks ago

Secure Connection Failed An error occurred during a connection to EBAY

Lately when opening multiple tabs in a folder on E-Bay, often this error msg occurs on the later opening tabs (folder of 60 tabs) E-Bay says try Chrome browser, but that… (read more)

Lately when opening multiple tabs in a folder on E-Bay, often this error msg occurs on the later opening tabs (folder of 60 tabs)

E-Bay says try Chrome browser, but that browser does not import the folders needed.

Years ago doing this solved slowness problems: Control panel/Internet Options/General/Browsing History/Settings/set disk space to use to 1024.

The browsing history would be deleted before the computer would be turned off.

E-Bay says try Chrome browser, but that browser does not import the specific folders needed.

Edge used to not allow folders with tabs.

I have divided the folder of 132 tabs, where this problem started, into two folders of 72 and 60 tabs, still happens about every fifth time the folder would be opened.

Any fix from Mozilla?

Asked by johnlk99 5 hours ago

Thunderbird keeps randomly opening new windows when I have multiple tabs open

For some reason, whenever I have multiple tabs open in Thunderbird, it will seemingly randomly open a new window, interrupting whatever I'm doing. What seems to happen is… (read more)

For some reason, whenever I have multiple tabs open in Thunderbird, it will seemingly randomly open a new window, interrupting whatever I'm doing. What seems to happen is that the new window will contain the tab I was working with (address book, settings, etc.) and a tab for my mail, but that mail tab will have switched to a different mailbox. And then the new window that opened behind the other one will have a tab for my mail focusing on whichever mailbox was selected before.

This is driving me absolutely crazy! It keeps interrupting what I'm doing and makes me anxious to do anything in any tabs in Thunderbird. I need to fix it!

Any idea why this is happening and what I can do to stop it?

Asked by brian79 1 day ago

Last reply by brian79 5 hours ago

New tab harder to work with

I have enclosed a screenshot showing what happens when I want to go to a new tab on the two computers I use most often. One is my desktop which has Windows 10 Home. The… (read more)

I have enclosed a screenshot showing what happens when I want to go to a new tab on the two computers I use most often. One is my desktop which has Windows 10 Home. The other is my laptop which has Windows 10 Pro. The Windows 10 Home was installed most recently and is the latest version of Windows 10, my tech guy told me; and also the latest version of Firefox 123.0.1. The laptop version of Windows 10 is older. The Firefox version is also 123.0.1.

My hope is that there is a setting I have not uncovered that lets me put some kind of mark on a new tab, as my laptop has had for a few years. This makes it very easy to open. The newer, later Windows version but same Firefox 123.0.1 on the desktop must be right-clicked in the space to the right of any open site, and then the user must scroll down to the "New Tab" line and click on it. Obviously this requires my user clicks and more time, simply to get a new tab that gives me a blank site that I prefer.

I appreciate whatever guidance or suggestions anyone can give.

Asked by Txasslm 15 hours ago

Last reply by cor-el 7 hours ago

Can not upload CSV file

I created a one column spreadsheet with 91 entries in Excel. Then I did a "save as" and choose CSV (comma delimited). One the receiving website, I chose "Browse for file… (read more)

I created a one column spreadsheet with 91 entries in Excel. Then I did a "save as" and choose CSV (comma delimited). One the receiving website, I chose "Browse for file", selected the CSV file I juts created and clicked "Upload". I got an error saying it wasn't a CSV file and could not be uploaded. I tried it again (same file) using Microsoft Edge and it worked just fine. I uninstalled and re-installed Firefox and got the same failure as before. I'm running Windows 10 ver 22H2. I really don't want to use Edge. Is there a fix for this?

Asked by rcyr49 8 hours ago

Last reply by cor-el 7 hours ago