Showing questions tagged: Show all questions

Printer automatically wants to print 2 copies

When trying to print something using Firefox it automatically wants to print 2 copies, despite refreshing, rebooting, reinstalling and checking browser settings. This iss… (read more)

When trying to print something using Firefox it automatically wants to print 2 copies, despite refreshing, rebooting, reinstalling and checking browser settings. This issue does not occur with other web browsers such as Microsoft Edge.

Asked by easleyhawaii 4 months ago

Last reply by Martin Connor 1 week ago

Can't load Steam pages normally in Firefox, but it loads just fine in Edge, Steam Client or with VPN plugin

A week ago I got a BSOD that ruined settings of most of my extensions and most likely some of Firefox's settings too (at least it erased my custom findbar.matchdiacritics… (read more)

A week ago I got a BSOD that ruined settings of most of my extensions and most likely some of Firefox's settings too (at least it erased my custom findbar.matchdiacritics value, but probably not just that). After that I moved Firefox's folder and re-installed it. I also created a new profile. The 2 profiles are synced. Because of that, the new profile got (almost) all the extensions from the old one automatically. Then, I decided to do a clean install of those extensions (the reason why is a story for another ticket). So, while both profiles were opened, I removed one extension in the new profile, waited for a bit and checked the old one to see if it got removed from there too. At first it wasn't, so I thought they are not synced (anymore). Yeah, sure, but once I removed all extensions from the new one, the old one woke up and removed all extensions from there too. Great! Awesome! Loved it wholeheartedly! It really had to wait until I removed them all, didn't it? Anyway, I had a backup of my old profile, so I restored my extensions and their settings on both profiles eventually. So now I have clean installs of Firefox and extensions. Back to the issue. I can't load Steam pages (at least store.steampowered and steamcommunity) normally anymore. They load forever, and if the blue dot eventually stops moving (after an insane amount of time), it's either a plain white screen, or badly loaded page with most images missing.

  • Edge loads them just fine
  • Steam client loads them just fine.
  • If I turn on VPN plugin (I use Browsec), then it works. It's like that in both old and new profile. That's why I mentioned that funny little story before.
  • Tried Troubleshoot Mode, didn't help.
  • Tried to selectively disable some extensions, same.
  • Obviously tried to remove cookies, Ctrl + F5 and whatnot. Btw, if I clean everything and try to load it, then it's (most likely?) a white page, but if I turn the VPN on and load it first, and then turn it off and reload it, then it will look a bit better, but still will load forever with some media missing. (Which kinda make sense since something was already cached.)
  • Tried to change proxy settings from “Use system proxy settings” to “No proxy” and “Auto-detect proxy settings for this network”, nah-ah.
  • Tried to disable DNS in Firefox's settings, no siree.
  • The console throws different warning and errors every time (that are probably even unrelated). Or none at all.
  • Probably tried something I already forgot about.

Also, it seems the culprit is actually Akamai (it's where the Steam stores its media) or whatever is preventing reaching it. Because it often shows something like “Waiting for community.akamai.steamstatic.com...” in the status bar for a long time. It seems like the problem is within Firefox's settings, and it also looks like settings aren't synced across profiles (or at least some aren't, I definitely had to configure them on the new profile manually). Anyway, I am out of ideas and my butthurt thrust is about to deliver me to Uranus. Thanks for your attention!

Asked by Necronomicron 4 months ago

Last reply by jscher2000 - Support Volunteer 4 weeks ago

Icon for an extension isn't in toolbar

I downloaded an extension and can't do anything with it. There is no way for me to open it, all I can do is open up my extensions to see it then change permissions or del… (read more)

I downloaded an extension and can't do anything with it. There is no way for me to open it, all I can do is open up my extensions to see it then change permissions or delete it. It won't appear on my toolbar with other extensions. I've seen others ask this question and the solutions dont apply to me. People are being told to either right click and click pin to toolbar or to click the gear icon next to the extension and then pin to toolbar as well. I have no gear icon next to extensions and right clicking an extension treats it like a link. There is a gear at the top that when I click it I can click "manage extension shortcuts" only for it to then pretend none of my extensions have shortcuts even though 2 of them are right there in my toolbar. The 3rd 1 mozilla seem to not want me to have on my toolbar.

Asked by emmcurran 4 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

OneDrive On This Day

If I have taken photos in past years on a particular date, I get an email from Microsoft to review them. I normally do it on my phone, but today tried it from my compute… (read more)

If I have taken photos in past years on a particular date, I get an email from Microsoft to review them. I normally do it on my phone, but today tried it from my computer. The path is "One Drive" "Photos" "Moments" and then "On This Day." If you click on the photos that in the graphic that looks like a movie strip, a montage of the photos shows up and you can also click on one. However, in Firefox, I click on a picture and the screen goes gray, but nothing ever loads. I thought it was a Microsoft issue so used their help function. The rep and I tried it, then cleared the cache, then tried it in a private setting. We got the same result every time. Then he tried it whatever Microsoft's browser is called and it worked just fine. They said it was a problem on the Mozilla Firefox end, so I'm reporting it. Please let me know if you can help me make it work. I don't like using anything except Firefox.

Asked by tim.j.alcorn 4 months ago

Last reply by Denys 2 months ago

Firefox audio fades in instead of starting instantly

I just switched to a new PC (Windows 11) and when using Firefox to watch videos, the audio fades in briefly instead of starting instantly. This happens with youtube, prim… (read more)

I just switched to a new PC (Windows 11) and when using Firefox to watch videos, the audio fades in briefly instead of starting instantly. This happens with youtube, prime video, netflix etc. I have tested in Edge and this does not occur. I am using a bluetooth headset. I haven't been able to find anything about this online so open to any help.

Asked by hncarey 4 months ago

Last reply by Abu Bakar Balouch 2 months ago

Private window google searches return in the regional language and not the one I set for both mozilla and my google account

My primary google account's language is set to english. If I search normally, then the results are shown in english. If I open a private window and search in google, the … (read more)

My primary google account's language is set to english. If I search normally, then the results are shown in english. If I open a private window and search in google, the results will try to be in the regional english and google asks if I want to switch to english every time.

Asked by bereo 4 months ago

Last reply by Agent virtuel 3 months ago

How to convert bookmarks.html to workable text of folders, titles and urls?

Hello, any best practices for converting Firefox bookmarks once they're exported? The exported_bookmarks.html are an html file which are impossible to edit. Converting so… (read more)

Hello, any best practices for converting Firefox bookmarks once they're exported? The exported_bookmarks.html are an html file which are impossible to edit. Converting so the data for folders, titles and urls can be edited is what's needed.

I tried Vi with some Regex code, however the cleaned file is not so clean.

Asked by kFirefoxForum 3 months ago

Last reply by Paul 3 months ago

How do I remove a defuct site from Firefox URL Suggestions?

A website has moved a while ago, but when I type in the first few letters, I still get the URL to the now defunct site suggested. I tried long-pressing the entry under "F… (read more)

A website has moved a while ago, but when I type in the first few letters, I still get the URL to the now defunct site suggested. I tried long-pressing the entry under "Firefox Suggest", but do not get any options to remove it.

Since the defunct URL starts with the same 10 or so characters as the new one, I always have to type a lot to get to the correct page. On the other hand, I use it to rarely to warrant a bookmark.

Asked by Asperamanca 4 months ago

Last reply by lciaccio 3 months ago

sending webpage from iOS to OS

I have always found it so easy to browse on my iPhone then send a page to OS for easier (larger screen) reading. This capability seems to be gone after my recent update … (read more)

I have always found it so easy to browse on my iPhone then send a page to OS for easier (larger screen) reading. This capability seems to be gone after my recent update to iOS. Am I correct or how do I do that now? Both browsers are up to date as far as I can tell. I am attaching my current menu page.

Asked by helena.wald 4 months ago

Last reply by Kiki 3 months ago

Keep destroying my forum entries and/or online email entries by accidentally pressing C-W

I sometimes spend an extraordinary amount of time writing a forum entry or online email -- sometimes 5+ hours -- just to get it to say exactly what I want it to say. And… (read more)

I sometimes spend an extraordinary amount of time writing a forum entry or online email -- sometimes 5+ hours -- just to get it to say exactly what I want it to say. And all too frequently, I accidentally press C-W (the delete-word key on my editor), and my work is instantly gone. I spent several days attempting to solve this problem. Apparently I'm not the only one who has lost data this way. Entries on Reddit pointed me to https://support.mozilla.org/en-US/que.../1378404#answer-1510431. I followed the instructions carefully, and double-checked my work, but C-W still kills my current tab. The issue had been archived, but not solved.

I am a programmer (but certainly not in JavaScript), so I try to take technically complex solutions in stride. But after letting things percolate thru my mind for a few days, I realized that I'm not being fair. FireFox is marketed for public consumption. And it's not fair to my sisters, my mother, or other folks who have never programmed anything in their life, to pretend like a solution that might have worked for me (but didn't), would be even a little bit comprehensible to them. I was particularly struck, by something that the moderator said -- not by his words, per se, but by the perspective that his words revealed:

--- Only closing a window (Ctrl+Shift+W) could possibly make Firefox display a warning, closing a tab is always done without a --- warning as you can reopen a closed tab via Ctrl+Shift+T.

Who would know that? I would venture to guess that 99% of FireFox's users don't even know that you can control FireFox from your keyboard -- let alone actually want to do it. People control their browsers with their mouse. They use their keyboards only to type in forum entries and such, or to scroll up/down thru a webpage. I can see where devs might prefer to control/test FireFox from their keyboards, but I'm surprised that they would leave tens of undocumented shortcuts lying about like landmines that everyday users could stumble onto.

So I'm requesting that FireFox disable Ctrl+W and Ctrl+Shift+W (which are the most dangerous shortcuts), by default. Ideally, it would provide an about:config entry so that devs could re-enable those shortcuts if they wish to. By the way, the referenced support entry lists only 1 person with this problem, and only 6 replies. But it lists 2124 views.

Thank you

Asked by twathle 3 months ago

Last reply by Paul 3 months ago

unable to open site

when I try to open a particular website, firefox keeps blocking it and says its an error. I cannot open this website. how do i get passed this. Secure Connection Failed… (read more)

when I try to open a particular website, firefox keeps blocking it and says its an error. I cannot open this website. how do i get passed this.


Secure Connection Failed

An error occurred during a connection to www.cowdenbeathrotary.org. Peer reports it experienced an internal error.

Error code: SSL_ERROR_INTERNAL_ERROR_ALERT

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Asked by ronnie_campbell 3 months ago

Last reply by Paul 3 months ago

Somehow, I think a passkey or passcode has been created on my laptop

I have no other devices to "sync" to. This may or may not be why my "passwords" in Firefox have been locked down as I can not now log into my hotmail.com account. Passw… (read more)

I have no other devices to "sync" to. This may or may not be why my "passwords" in Firefox have been locked down as I can not now log into my hotmail.com account. Passwords are visible in Firefox except for the passkey which I can't seem to delete. I need to either see it or delete it. Also, it won't do any good to send a response to the e-mail linked to Mozilla. I had to create a new temporary account to try to get MS to restore my hotmail.com account. The storing of Passwords by Firefox is not helpful to me & I do not want it & need to turn it off. Thanks for help in this multilayered mess of software I'm using.

Asked by barb_m_b 4 months ago

Last reply by co_gringo 3 months ago

Firefox Disconnecting Computer From Internet

Within a minute of starting Firefox up, it loses internet connection and prevents the computer from connecting to anything else. Using Ethernet or Wifi doesn't work. The … (read more)

Within a minute of starting Firefox up, it loses internet connection and prevents the computer from connecting to anything else. Using Ethernet or Wifi doesn't work. The only thing that corrects it is restarting the computer. List of things we have tried: Troubleshooting Mode in Firefox Removing all addons Uninstalling and Reinstalling Firefox with the latest update Disabling DNS over HTTPS Clearing Firefox's DNS cache Clearing the computer's DNS cache Adding IPv6 to our standard IPv4 connection Rebooting the router Used a new Firefox profile Run a virus scan

This is on Windows 11. There are multiple other computers on the network, with W10 and W11, and none of them are having this issue. I've tried everything I can think of. After losing connection, it still pings 8.8.8.8.. Is there anything else we can try?

Asked by meganscheidel 3 months ago

Last reply by Ed 3 months ago