All Products Community Forum

Hello: Thanks for creating Firefox. This is my first question after more than a decade using it. I couldn't find proper information about this. This week Firefox started to show a tiny shopping cart icon over the task bar icon of Firefox (image attached). I don´t know what it's and I can't find the functionality that make that appear. So, How do I disable it? I use Firefox everywhere, and I don't like it, specially in my job's laptop as my boss can occasionally see it and it's obviously not work-related in my case. I use chatgpt to get answers and it points to a "Shopping Assistant" feature, but I don't find it. Is it related? The term is so common that I couldn't narrow down to my specific question (what is it and how to disable it)

I use windows 11 and 138.0.4 (64-bit)

Thanks in advance for help

OS: Windows 10 (64 bit) Thunderbird 128.10.1esr (32bit)

I have used Thunderbird without issue for a few years. Today, my inboxes are partially full and emails have mysteriously disappeared. I opened it in safe mode and all the emails are there. I followed help suggestions to disable extensions and addons. The emails have not returned to my inboxes but still appear in safe mode.

I am not a techie and find this very challenging.

Please please could someone help me? I would be so grateful. Thank you in advance. email: jj.7@gmx.us Best wishes JJ

the website blockclubchicago.org is blank on firefox, but not chrome. The website is included in the Enhanced Tracking Protection exception list. Why won't my firefox display any pages from this website, but they are all visible on the chrome browser? Please try it on your desktop browsers.

Been using Thunderbird for Android for many months for the email accounts I have with my ISP [optonline.net]. Several days ago sending of emails began failing. Error messages appearing in my Android Notifications say, "Failed to send some messages" "Sender refused". This is happening on all 4 of the devices my wife and I use. 2 phones and 2 tablets. Optimum is blaming Thunderbird. Thunderbird is still working fine on my Windows computer. It seems that all info regarding turning on Troubleshoot mode is referring to the Windows version as I can't find the "Help" menu item in the Android version anywhere. I have reconfigured the accounts in Thunderbird multiple times. The setup of SMTP always seems to end clean with a message of "Settings saved". It seems to me that Thunderbird is getting some error code from my ISPs mail server and I am hoping to have some more info to share with their tech support. The version if Thunderbird for Mobile we are on now is 9. I noticed that version 9 was just released on 5/5/2025. Not sure when exactly version 9 was pulled down to my devices. My phone is Android version 10. My tablet is Android version 14. Both are having the same exact issue.

I installed and set up Thunderbird on my Mac in order to create a backup for a Yahoo/AT&T email account which I may be getting rid of. I used the imap configuration and connected just fine, everything downloaded and I see that the number of messages in my inbox is in the thousands (yes, I'm a person who saves everything in my email, please don't judge). The synchronization and storage are set to synch all messages locally regardless of age and don't delete any messages. However, when I search for old messages in my inbox, it produces no results. When I scroll through the inbox, the oldest message I can see is about 7 months old. There is plenty of storage on the computer. Any advice on how to get access to the older messages and how to make them searchable? Is there a limit to how many messages Thunderbird can display in the inbox? The whole point was to create a searchable backup of everything for when I get rid of the email account. Thanks!

I am having trouble with trying to completely uninstall Thunderbird. I need to get back to a clean install because every time I just uninstall all the email accounts come back into the new installation, and I must have a clean install to get one of my emails to work sending emails. I have tried just to use the Windows Add or Remove programs but that does not get rid of all the files. Any help? Thanks

Hi,

I changed my password in my Mozilla account and now I can no longer sync my firefox for android.

I scan the QR code and on my android screen proceeded normal and asking me to confirm but in my desktop I get an error.

"General application error Something went wrong. Try again later."

I also tried in safe mode with no luck.

What to do now?

I'm trying to have Google.ca as my homepage, but Firefox won't let me. It keep reverting back to Google.com Please help. Claude Hamel [edited] @gmail.com

Please, I need help. Bear with me while I describe the problem.

Let's say I have two email accounts set up, user1 and user2. Each one has been set up for quite some time and both have worked as expected for years. If I send an email from user1 a copy of the message drops in the sent folder of user1 and the reply comes back to user1, and if I send an email from user2 a copy of the message drops in the sent folder of user2 and the reply comes back to user2. Not any longer.

Now, if I send an email from user1, a copy of the message drops in the sent folder of user1 and the copy clearly says it was sent from user1's email. However, the reply comes back to user2's email inbox. The source of the message clearly shows it was sent TO: user2, Delivered-To: user2, Received: from line says it is for <user2>.

This has been going on since the latter part of last year.

Please could you tell me if you provide cloud software i have been using uou for 13 years so don't want loose my files. [edited] @nationwidegutters.ie And [edited] @nationwidegutters.ie

Thanks will pay you for setting this up no problem at all

Regards

Michael

While browsing youtube,i no longer find cast to tv icon in Firefox browser.Can you help me please,as after stroke my eye-sight is diminished.I was able to do it before,as i switched over Linux Mint 22 wilma,i am unable to find this cast icon.Thanks.

In Thunderbird 128.10.1 ESR, opening a .eml file directly from a NAS (SMB path) results in a blank message window. However, if I copy the same file to the local desktop and open it, the content displays correctly.

I tested Thunderbird 128.5.2 ESR, and it can open the same .eml file from NAS without any issue, so this seems to be a regression in 128.10.1.

I tried modifying the following config values with no effect:

security.sandbox.content.level = 0

security.fileuri.strict_origin_policy = false

Is this a new security restriction or a bug? Any workaround or fix available? Thanks!

I am having a problem with my thunderbird email client. There was an update to the program over night and now when I load thunderbird it is unable to show me the content of emails in any of the folders. I can see the emails in the list and all the folders are shown in the folder tree on the left. Howevr I am not able to access the content of the emails. My thunderbird profile folder is on a network share, this fileserver is a windows based machine. If I copy the profile to my local machine the profile works correctly and I am able to open emails and view the contents. It is only when my profile is on the network that I cannot view the contents of the emails. I ran thunderbird in safe mode and this does not resolve the situation. I have tried to repair the folders but this did not work. I deleted the .msf files but this also did not work. I ran the thunderbird debugger and then tried to access an email, the debugger stopped on the follwing exception: NS_ERROR_XPC_BAD_CONVERT_JS: Could not convert JavaScript argument arg 0 [nsITreeView.setTree]. What could be the problem with my emails?

Secure Connection Failed This happens only on FIREFOX. NOT any other browsers that I have. I contacted the tech group on the site that I receive this message for the last 3 or four months. They checked everything on their end...it is a browser issue!