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FireFox frozen by Mac OS Virus warning.

Sporadically over the past year, a virus warning, purportedly from Apple, has locked my FireFox screen. I must Force Quit to unlock FoxFire. See images. Is this a scam? … (read more)

Sporadically over the past year, a virus warning, purportedly from Apple, has locked my FireFox screen. I must Force Quit to unlock FoxFire. See images. Is this a scam?

Asked by BMoff1026 4 hours ago

Last reply by Denys 6 minutes ago

How to fix the Message I'm getting at Microsoft Adv "It looks like you have a browser extension that might be interfering with Microsoft Advertising tools. Please disable this extension."

I'm getting the message "It looks like you have a browser extension that might be interfering with Microsoft Advertising tools. Please disable this extension." I don't ha… (read more)

I'm getting the message "It looks like you have a browser extension that might be interfering with Microsoft Advertising tools. Please disable this extension." I don't have any extensions. I can't use their site until this is fixed. I chatted with Microsoft and they directed me to Firefox.

Asked by ykeep 11 minutes ago

Firefox for Mac is eating up all my resources

When I launch Firefox, it uses well under 1GB in memory, but then it starts to increase that amount quickly in just a few minutes and gets up to 50+GB, causing error mess… (read more)

When I launch Firefox, it uses well under 1GB in memory, but then it starts to increase that amount quickly in just a few minutes and gets up to 50+GB, causing error messages to pop up repeatedly until it uses all resources and locks up my computer. I have updated my MAC OS and the Firefox app, uninstalled the Firefox App and still have the same problem.

Please help

Asked by mistertax 17 minutes ago

old website comes up in browser when logging into new website

An old website appears in the browser when I log into the new website. The new site is "www.thestoneshop.net". What comes up in the browser is "Custom | Foothills Counter… (read more)

An old website appears in the browser when I log into the new website. The new site is "www.thestoneshop.net". What comes up in the browser is "Custom | Foothills Countertop | Northglenn". The old website.

Asked by jack77 2 hours ago

Last reply by Denys 18 minutes ago

Firefox keeps closing itself

Dear Mozilla Support Team, I have downloaded Firefox through the official website and I have installed it through the terminal for Chromebook's Debian Linux. I have a Chr… (read more)

Dear Mozilla Support Team,

I have downloaded Firefox through the official website and I have installed it through the terminal for Chromebook's Debian Linux.

I have a Chromebook c214ma with a Intel Celeron 4020 with 4 GB ram every single browser on my machine works properly just Firefox keeps closing and crashing

Kindly fix this issue

Regards,

Pranav

Asked by Pranav Nair 4 hours ago

Last reply by zaza 25 minutes ago

Had a very serious problem with a previous Firefox update on my ASUS Laptop.

When I see a message to update, I always do it immediately. A few weeks ago during an update the browser disappeared and wouldn't launch. I had no option but to uninstall… (read more)

When I see a message to update, I always do it immediately. A few weeks ago during an update the browser disappeared and wouldn't launch. I had no option but to uninstall with Revo Uninstaller Pro.

When I installed again, I signed in and immediately selected sync and all my bookmarks were recovered but also Chrome bookmarks which I want to keep separately. No complaint, I just deleted all those Chrome bookmarks.

Had to install all my Browser extensions. I have whitelisted a few websites to save cookies from those special websites like online Banking and got an auto popup message "You are using an untrusted browser"

I had to use my phone to get a code from the Bank to continue. I use Biometrics to log into my Bank accounts and also many other websites I have installed on my phone.

Then I got another message and email from the Banks verifying I have a Trusted Browser.

Firefox is my default browser on my phone and my Laptop and always will be. Thanks for allowing me to write this message. I want to confirm this is not a complaint.

Asked by shaun 2 hours ago

Last reply by zaza 31 minutes ago

Firefox keeps crashing

I get the message: We're Sorry Firfox had a problem and crashed. We'll try to restore your tabs and windows. To help us diagnose and fix this problem, you can send us a… (read more)

I get the message: We're Sorry Firfox had a problem and crashed. We'll try to restore your tabs and windows. To help us diagnose and fix this problem, you can send us a crash report. I sent the crash report multiple times.

I added a screenshot of my MacBook Air info.

The details are: AvailablePhysicalMemory: 1700704256 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20260216153405 CrashTime: 1773448580 DOMFissionEnabled: 0 DOMIPCEnabled: 0 HeadlessMode: 0 InstallTime: 1772203700 LastStartupWasCrash: 1 MacAvailableMemorySysctl: 75 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1773448580 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset MozCrashReason: MOZ_CRASH(NS_ERROR_OMNIJAR_OR_DIR_MISSING) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox PurgeablePhysicalMemory: 248750080 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 15923 StartupCacheValid: 0 StartupCrash: 1 StartupTime: 1773448579 SubmittedFrom: Client Throttleable: 1 TotalPhysicalMemory: 8589934592 UptimeTS: 1.104864563 Vendor: Mozilla Version: 148.0 This report also contains technical information about the state of the application when it crashed.

Moderator note: This question has been edited to fill the Firefox version field (based on the info submitted).

Asked by suttonc44 2 days ago

Last reply by suttonc44 32 minutes ago

  • Solved

'home' button NOT included in 'customize' items . how do i get it?

i need the 'home' button. it is not included in the 'customize' items so that doesn't work, as it is not actually there with the other items. please tell me how to get … (read more)

i need the 'home' button. it is not included in the 'customize' items so that doesn't work, as it is not actually there with the other items. please tell me how to get it. thanks. it's ridiculous working without one.

Asked by arcadia11 38 minutes ago

Answered by zaza 32 minutes ago

Can't access firefox on new desktop computer

I got a new desktop computer and can't access firefox. My existing account is still under my old email (ddconne@q.com) and has been decommisioned. My new email is ddconne… (read more)

I got a new desktop computer and can't access firefox. My existing account is still under my old email (ddconne@q.com) and has been decommisioned. My new email is ddconne@myctl.net. I cannot sign in because I forgot my password for q.com which no longer exists, so I can't receive an email to change password. I am at a loss how to fix this... Can you help me please. I had sent you my new email back a few months ago so I thought it had been changed to myctl.net but it is not. help please, I am so frustrated. thx for your help

Asked by ddconne 2 hours ago

Last reply by zaza 41 minutes ago

I somehow lost all my bookmarks.

I need to find where all my bookmarks are on my computer so I can restore them. My operating system is Windows 7. Even when I try to restore through import/backup and it… (read more)

I need to find where all my bookmarks are on my computer so I can restore them. My operating system is Windows 7. Even when I try to restore through import/backup and it says it was successful there are none of my saved bookmarks. Can you help in specific steps how I can get these back? From what I read there should be a Firefox file on my computer where these are all saved. Thanks!!

Asked by paulruti 54 minutes ago

youtube me demande quelque soit le site "veuillez confirmer votre âge dans le navigateur3

Quelque soit la vidéo YouTube, lors du chargement il m'est demandé de confirmer mon âge dans le navigateur". Pourriez-vous m'indique comment sur Firefox je peux enregistr… (read more)

Quelque soit la vidéo YouTube, lors du chargement il m'est demandé de confirmer mon âge dans le navigateur". Pourriez-vous m'indique comment sur Firefox je peux enregistrer mon âge. Pour information je suis né en 1954. Bonne réception.

Asked by KIPP 1 hour ago

Last reply by zaza 59 minutes ago

How can I stop a "request for signature" box taking over my screen at each new website?

For the last 2-3 day I have been experiencing a box that asks for my signature each time I go to a new website. I can't move the box. I can't screenshot it. Does anyone… (read more)

For the last 2-3 day I have been experiencing a box that asks for my signature each time I go to a new website. I can't move the box. I can't screenshot it. Does anyone know how I can get rid of it?

Asked by Paulf 3 days ago

Last reply by Paulf 1 hour ago