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Access to REI denied on Firefox WHY?

Please explain: Access Denied You don't have permission to access "http://www.rei.com/user/login" on this server. Reference #18.f697c68.1648515585.37d0ad20 … (read more)

Please explain: Access Denied You don't have permission to access "http://www.rei.com/user/login" on this server.

Reference #18.f697c68.1648515585.37d0ad20

Asked by xueshg12 4 months ago

Answered by xueshg12 4 months ago

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Thunderbird Mail getting new Yahoo mail popup in separate window

Thunderbird mail. I have several email accounts, SBCglobal and one Yahoo mail account. Starting yesterday I am getting this pop up when I open Thunderbird, see attachment… (read more)

Thunderbird mail. I have several email accounts, SBCglobal and one Yahoo mail account. Starting yesterday I am getting this pop up when I open Thunderbird, see attachment. I don't trust the email address on the pop up so I went directly to Yahoo mail through Firefox, took care of a security condern after signing in on that account. Still getting this popup. How do I get rid of this annoying pop up please? Thank you.

Asked by Douglas James 2 days ago

Answered by sfhowes 2 days ago

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TB 102.0.3 after update unresponsive on startup

InstalledTB 102.0.3 over my existing version 91.11. After that TB is unresponsive for nearly 2 minutes after startup. As TB is unusable for me, is there a way to rollback… (read more)

InstalledTB 102.0.3 over my existing version 91.11. After that TB is unresponsive for nearly 2 minutes after startup. As TB is unusable for me, is there a way to rollback or fdoing further troubleshooting?

Asked by schaefer1072 2 weeks ago

Answered by Wayne Mery 2 weeks ago

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bookmark pull down menu text and spacing change from rev 88 to rev 89

on the bookmark pull down menu, the text size and spacing changed considerably from version 88 to 89. has this been changed since? the text was bigger and less space be… (read more)

on the bookmark pull down menu, the text size and spacing changed considerably from version 88 to 89. has this been changed since? the text was bigger and less space between entries on the rev 88. I have not updated from rev 88 because of this change which is much harder to read in rev 89.

Asked by cisco112 1 month ago

Answered by cisco112 1 month ago

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Can't connect to Google since Firefox 100

For the 2 weeks or so, I've been having an intermittent problem connecting to any Google services (Gmail, google.com, Google Calendar, Youtube). In gmail, it tells me th… (read more)

For the 2 weeks or so, I've been having an intermittent problem connecting to any Google services (Gmail, google.com, Google Calendar, Youtube). In gmail, it tells me that I'm offline or "Oops, error getting emails". If I browse to www.google.com, I just get a blank screen.

This seems to have coincided approximately with the release of Firefox 100, but I'm not totally sure it's related. If I clear all cookies and cache, that seems to resolve the problem temporarily, but it comes back. If I open a Private window or another container, that also seems to resolve the problem temporarily, but it comes back.

Other browsers work with no problem.

If I open a new container, it will work for a while, but eventually stop connecting. This doesn't happen with other websites. Only Google related websites.

I have tried doing a Firefox refresh, but that didn't resolve the problem.

Asked by peterkronenberg 2 months ago

Answered by Terry 2 months ago

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Firefox can't Be uninstalled

Trying to open Firefox in Windows 10 is suddenly only showing a completely white screen (no title bar, closing X, etc) and can only be closed by right clicking on the sta… (read more)

Trying to open Firefox in Windows 10 is suddenly only showing a completely white screen (no title bar, closing X, etc) and can only be closed by right clicking on the start bar icon and selecting "Close Program"

Have tried everything to fix the problem so decided that I would have to use the Control Panel and completely remove/uninstall the program and then re-download and install new (was able to save the bookmarks in html format from the "c" drive.

When selecting the Uninstall option in the Control Panel, rather than uninstalling as with any other program, a dialogue box appears offering to repair/reinstall the program, but on clicking the accept option another dialogue box appears stating that Firefox must be closed first --- but it is closed and also proved to be closed through the Task Manager section.

The Firefox version is 100.0.2

How can I completely uninstall Firefox when no option will allow this to happen. I have even tried via the "CMD" command.

Any assistance will be greatly appreciated as I have been working on t his problem for three days without any success.

Asked by car201 2 months ago

Answered by Dropa 2 months ago

  • Solved

Transfer thunderbird profile from a Linux PC to a new one.

For weeks, I have been searching everywhere for a definitive method for transferring my Thunderbird 91.8.1 profile to a new PC. There are lots of posts mainly covering wi… (read more)

For weeks, I have been searching everywhere for a definitive method for transferring my Thunderbird 91.8.1 profile to a new PC. There are lots of posts mainly covering windows applications and older versions of Thunderbird. One reoccurring problem seems to be that some installations have 2 profiles. Some have a profile with just a xxxxxxxx.default profile and others have a xxxxxxxx.default-release and a xxxxxxxx.default profile. It would appear that if you have the 2 profiles then the .default-release would be the one you would use for transferring to a new PC. I was wondering if some one could lead me to a current definitive procedure, for transferring a Linux based Thunderbird 91.8.1 profile, from one PC to new Linux PC . What to do if you have the 2 profiles? Can you just delete the yyyyyyyy.default profile?

Perhaps some one could comment on the following procedure that I have cobbled together from the myriad of posts that I have read.


THIS IS MY VERSION (UNPROVEN) Transfer Thunderbird (91.8.1) profile to new PC [v_4]

On your SOURCE computer [Linux Mint Cinnamon 20.3]

       1. Connect a device for data transfer, either a USB flash drive, or a USB SSD/HDD drive. 
       2. Open the Home directory and click the “View tab” then check the box “Show Hidden Files”.

       3. You should find a directory called .thunderbird. 
       4. Open .thunderbird and look for the folder, xxxxxxxx.default-release. Note; the x represents a string of 8 random alpha/numerical text. 
       5. Right-click on the xxxxxxxx.default-release folder and select Copy.
       6.  Paste a copy of xxxxxxxx.default-release to your transfer device. Remove it safely from the source computer when done. 
       7. Uncheck the “Show Hidden Files” tab that you checked in step 2.

Note: a) These steps can also be used to create a backup of your Thunderbird profile folder.

         b) In step 4, you may not find a default-release folder. You may see a xxxxxxxx.default or  
             both. Choose the one that is active.


On your DESTINATION computer [Linux Mint Cinnamon 20.3]

       1. Open thunderbird and then close it. A new profile will be created yyyyyyyy.default-release, or .yyyyyyyy.default.
       2. Locate and open the backed-up profile folder, xxxxxxxx.default-release.
       3. Select all of the folder contents and choose Copy. 
       4. Locate and open the new profile folder,  yyyyyyyy.default-release.
       5. Paste the contents of the backed up profile folder into the new profile folder. Choose to overwrite existing files of the same name. 
       6. Start Thunderbird.

Asked by bdownie02 3 months ago

Answered by david 3 months ago

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Font size became tiny since yesterday

Hi! Since yesterday, in Outlook, my font size became very tiny for subjects and categories. I can barely see it. Can you please restore them to normal sizes?? I am de… (read more)

Hi! Since yesterday, in Outlook, my font size became very tiny for subjects and categories. I can barely see it. Can you please restore them to normal sizes?? I am desperate trying to read them. Thank you! Shirley Savva

Asked by ShirleySavva 3 months ago

Answered by cor-el 3 months ago

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Facebook page jumps when typing a reply

When I start to type a reply to a Facebook post, the page scrolls down so that the line I am typing disappears one line below the bottom of the screen. I have to scroll … (read more)

When I start to type a reply to a Facebook post, the page scrolls down so that the line I am typing disappears one line below the bottom of the screen. I have to scroll down to see what I'm typing. Also, it jumps down the same way whenever I hit the backspace key to edit what I'm typing.

I discovered a previous (archived) post on this forum that suggested using "about.config" and making sure that the value setting for browser.backspace_action is equal to 2. But that didn't change the annoying behavior. Is there any other value I should try? It's not clear what the number means.

Nor did setting browser.backspace to true (or to false) seem to help with the unwanted jumping upon use of the backspace key.

This only seems to happen with Facebook, but it's quite annoying.

Asked by jay46 3 months ago

Answered by jay46 3 months ago

  • Solved

Select tool for screenshots only captures partial area of the selected area.

The custom screenshot select tool (the tool which lets you select custom area of the screenshot) only captures a part of that selected are. This is quite an inconvenience… (read more)

The custom screenshot select tool (the tool which lets you select custom area of the screenshot) only captures a part of that selected are. This is quite an inconvenience. I am on Mozilla Firefox 99.0.1 for Windows x64 system. I have added the screenshots.

Posted an Imgur link as Mozilla's website is seemingly stuck at uploading images.

https://imgur.com/a/zO6yi0y

Asked by layow11022 3 months ago

Answered by FredMcD 3 months ago

  • Solved

When I try to send an email in Thunderbird, I get this error

When I try to send an email in Thunderbird, I get this error (below)) In my webmail it sends ok, but I much prefer Thunderbird Sending of the message failed. An error o… (read more)

When I try to send an email in Thunderbird, I get this error (below)) In my webmail it sends ok, but I much prefer Thunderbird

Sending of the message failed. An error occured while sending mail. Outgoing server (SMTP) error. The server responded: shw-obgw-4003a.est.cloudfilter.net cmsmtp 172.98.89.192 is listed on Cloudmaster CSI-Global. Please visit:// https AUP#IPBL1000

Asked by hap 4 months ago

Answered by david 4 months ago

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Foxit Reader as printer (1287660 thread continuation)

I've tried post in the thread 1287660 but it was closed. So, I opened this thread to continue about this subject and to answer the last question of the thread 1287660, at… (read more)

I've tried post in the thread 1287660 but it was closed. So, I opened this thread to continue about this subject and to answer the last question of the thread 1287660, at the same time. I was looking for about this subject and found the solution in the thread 1287660 - https://support.mozilla.org/en-US/questions/1287660, but the link of v9.7.2 quoted there was shortened and it is not working to download the 9.7.2 Fox Reader version. I found the complete link address: http://cdn01.foxitsoftware.com/product/reader/desktop/win/9.7.2/AC910684AD18B7FBD6E086B1211F7B4B/FoxitReader972_L10N_Setup.exe

P.S.: I am newbie here and I don't know when the 1st post is the solution at the same time.

Asked by Anon Ymous 7 hours ago

Last reply by Paul 7 hours ago

  • Solved

ThunderBird Email Folders

I had Thunderbird Email installed on my laptop computer before having to reinstall windows 11. All my folders were set up and doing what I expected. Now, after reinstalli… (read more)

I had Thunderbird Email installed on my laptop computer before having to reinstall windows 11. All my folders were set up and doing what I expected. Now, after reinstalling I can't get back to my original folders with all my important connections and business dealings.

Can you explain to me how I can retract and discover them? It's the same email of mshepherd@nctc.net. If not, it would be goodshepherd@nctc.net. The last email, I don't use any more.

Also, I'm like many on the web wondering why they are not able to send emails, but can receive them. Someone tried to help me in the past about this same issue, but I didn't understand what they were asking me to do. I need detailed instruction perhaps with picture diagrams. Sorry, for this reoccurring issue. Please, help me solve it.

Asked by MEL SHEPHERD 15 hours ago

Answered by MEL SHEPHERD 11 hours ago

  • Solved

Printing all messages in one run

I'm looking for a way to print all messages seperately in the selected folder in one run. I know, it's not of this volatile world anymore, but there are folders of which… (read more)

I'm looking for a way to print all messages seperately in the selected folder in one run. I know, it's not of this volatile world anymore, but there are folders of which I would like to have hardcopies of the content. For instance: when I select the folder "Jeff" I see all messages from Jeff. Now I want to print them all as seperate messages to a printer, i.e. the PDF-printer. The PDF-name of the message could be '{Date (yyyy-mm-dd)} {Sender} {Subject}'. The luxe version of such a facility could be where one could choose between all messages in this folder, of all messages in this and all subfolders. Does a utility like this already exist? Or is there someone who wants to create such?

Asked by Lis20 15 hours ago

Answered by david 14 hours ago

  • Solved

How to edit a forum post

This is not really a Thunderbird, it's about use of all SUMO forums, but unfortunately asking a question about SUMO is not allowed; one must choose a product, so I chose… (read more)

This is not really a Thunderbird, it's about use of all SUMO forums, but unfortunately asking a question about SUMO is not allowed; one must choose a product, so I chose the product (TB) for which I have an ongoing concern. The question is simple and basic: How to edit a forum post?

My example for this concern is a post in another thread, where I included a link to another page, as well as attaching a PNG file which did not show in the Preview (but did show in "Uploaded images"). Frustrated that I could not get my attachment to show before clicking "Submit", I added this note about the attachment:

"[which I see in "Uploaded images", but not in "Preview Reply"; I trust it will be in the final rendering]"

In the end, when the post showed a few hours later (after moderation), it included the attachment. So now, as that note has no relevance and only adds weight to the post, I would like to either:

  1. delete the note from the post, or
  2. contact the moderator [James] to ask to have it removed.

But I can find no info about how to do either. Is this SUMO system, which replaces the mailing lists, really so clumsy that there is no way to address either of those basic tasks?

Finally - bonus questions -

  1. As I write this, I notice there is no "Preview" button to see how the post looks before "Submit". What determines when Preview is available?
  2. Is this the best way to questions about support forum operation, not products?

Asked by John Kaufmann 1 day ago

Answered by david 14 hours ago

  • Solved

Linux Firefox not accepted by online sales websites in Zorin OS and Linux Mint

Zorin16-Linux version 99.0 Ubuntu Canonical 1.0, -found in Help/About. Firefox recognition of version below says 91.0. Also have Linux Mint 19.3 (Tricia). Computer 15Y… (read more)

Zorin16-Linux version 99.0 Ubuntu Canonical 1.0, -found in Help/About. Firefox recognition of version below says 91.0. Also have Linux Mint 19.3 (Tricia). Computer 15YO Dell Dimension 900.

I've had no problems with Linux Firefox for many years. I do not use any other Non-Linux OSes. Linux Mint updates Firefox regularly and so do I in that OS. I'm currently in a free version of Zorin which doesn't seem to push out updates, so my Zorin Firefox may be sadly out of date.

At any rate, today in Zorin, when I went to several of the bigger online sales platforms, they refused to accept my Firefox and suggested Chrome, Opera, and Safari; Target suggested Firefox.

Went to Mozilla to try and upgrade, but it didn't offer the Linux browser automatically when it read my computer. I was only offered the Windows browser. This may be because the computer is an old Dell Windows machine that I converted to Linux or it may not. I've never had this happen before.

Yesterday in Linux Mint, in which Firefox is upgraded at least weekly, the same thing happened once with a big online retailer. They said my browser was outdated and unsafe.

What's going on? I'm wondering if Linux OSes are simply not being accepted when the big retailers are doing software upgrades, or is something going on with Firefox?

Asked by vineyridge 1 day ago

Answered by jonzn4SUSE 1 day ago

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Lost emails

I am still trying to recover lost emails from my inbox. I contacted Avast as it was suggested the anti virus program might be responsible but they insist it has nothing … (read more)

I am still trying to recover lost emails from my inbox. I contacted Avast as it was suggested the anti virus program might be responsible but they insist it has nothing to do with them. I can not find a contact telephone number for Thunderbird support in Australia so am trying this forum again in the hope someone can tell me if I can recover these lost emails. I tried instructions from one website but after finding the Local folder in Account settings the options described in the instructions did not match what was available to me so I was not able to go any further. I am considering trying 'Easeus' which is a free download that claims to fix this kind of problem and gets quite good reviews, I am just concerned that I'll hit a brick wall again if the tabs or options in a particular file don't match the instructions as that leaves me nowhere to go. I even allowed a local computure guru remote access to my laptop but he couldn't work out where the missing emails were which is very concerning as I had hoped he had seen this kind of problem before as there are so many articles on line about missing emails with Thunderbird. I hope someone can offer some suggestions. Cheers Alex

Asked by alexstrother 1 day ago

Last reply by Matt 1 day ago

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Lost emails

On 22/7/22 I used my laptop in hospital using their WiFi I only mention this as it was on this date when I opened Thunderbird that I realised I had lost all my emails fro… (read more)

On 22/7/22 I used my laptop in hospital using their WiFi I only mention this as it was on this date when I opened Thunderbird that I realised I had lost all my emails from the inbox except for the most recent, so there were only four messages currently showing. I checked all folders Junk/Trash etc but there was nothing to be found. There is one email from January 2020 that remains in the inbox but it was not highlighted or starred so I have no idea why that one should remain when hundreds of others have been deleted. Is there any way to find these messages as some of them are really important and relate to financial matters. I really hope someone can help me. It was suggested that Avast anti virus may be responsible but I have contacted Avast and they say it has nothing to do with Avast. Regards Alex

Asked by alexstrother 1 day ago

Last reply by Matt 1 day ago