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"Troubleshooting Mozilla Firefox: How to Resolve Common Issues with Mozilla Support"

"How can I troubleshoot and resolve common issues with my Mozilla Firefox browser using the resources available on the Mozilla Support website?" … (read more)

"How can I troubleshoot and resolve common issues with my Mozilla Firefox browser using the resources available on the Mozilla Support website?"

Asked by Saimir Agolli 3 weeks ago

Last reply by Joe Root 2 weeks ago

open browser to black screen

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or sm… (read more)

This screen displays brackets in the corners defining the corners of a square in the middle of the screen. You cannot pinch it to make it larger or smaller or smaller. If you scroll up on the windows it closes Mozilla. The only way to get rid of it to use the browser normally is to reboot my Samsung phone.

Asked by mkbk8 3 weeks ago

Last reply by Paul 2 weeks ago

Javascript not working more and more

Websites are mostly reporting that my browser Firefox Android latest needs advanced or enhanced Javascript support and about:config no longer works. All sites working in… (read more)

Websites are mostly reporting that my browser Firefox Android latest needs advanced or enhanced Javascript support and about:config no longer works.

All sites working in Microsoft Edge for Android.

Asked by JWvanLohuizen 1 month ago

Last reply by TyDraniu 1 month ago

Opening links

Firefox for iOS no longer will open when I click from my mail or the QR scanner. This is a recent development. To be precise, Firefox opens, but nothing else happens! Any… (read more)

Firefox for iOS no longer will open when I click from my mail or the QR scanner. This is a recent development. To be precise, Firefox opens, but nothing else happens! Any suggestions? Thanks.

Asked by brasfort 1 month ago

Last reply by Infinity__ 1 month ago

Opening links in outlook won’t open in Firefox

When I am opening a link in outlook to something on the web it will not open it in Firefox but if I change my browser to safari it will open it up . This used to work but… (read more)

When I am opening a link in outlook to something on the web it will not open it in Firefox but if I change my browser to safari it will open it up . This used to work but now it doesn’t. Why?

Asked by swimjim55 1 month ago

Last reply by Infinity__ 1 month ago

Clicking on links opens to blank page

Sometimes randomly, but happens often when using EBay, clicking on link opens to a new blank tab. The tab lists about:blank. Sometimes the link will work after a couple t… (read more)

Sometimes randomly, but happens often when using EBay, clicking on link opens to a new blank tab. The tab lists about:blank. Sometimes the link will work after a couple tries, but sometimes can take more than 5 times to get the link to open. On some sites it can happen randomly, but it’s pretty repeatable while using eBay. I have deleted the app from iPad, did a hard reset, and reinstalled the app, but there is no difference in behavior. Behavior started with the most recent Firefox iOS update. Firefox iOS, Firefox 124.0 (39709), iPad iOS running all latest versions and updates as of 03/24.

Asked by davidcarlo3 1 month ago

Last reply by nirolf 1 month ago

Reapparance in FF124 of problem "External link not opening if no window is open on startup", from FF 117+ fixed

[With ~Ff 123?8 and now 124 installed on iOS 17.3 platform updated a couple weeks ago from iOS 15.+ on my iPhone XR] For couple weeks , following any external link/ref… (read more)

[With ~Ff 123?8 and now 124 installed on iOS 17.3 platform updated a couple weeks ago from iOS 15.+ on my iPhone XR]

  For couple weeks , following any external link/reference, such as all 'unsubscribe' links from Apple Mail messages, Firefox opens but homepage rather than to the link/url argument (and url field shows blank, not display the extrrnal link's url address in url input box.
  Support history shows an identical problem in Ff ~117 reported (Aug '23, I think)   (if the condition of Firefox not currently running is same, which I haven't yet been able to determine) and apparently resolved then ( 2 replies, but thread is not visible because FF Support has it recorded as "Archived").

Asked by Peiks 1 month ago

Last reply by Infinity__ 1 month ago

Pages don’t load from apps

I’ll use the example of movie times. In the IMDB app you can pick movie times, that link sends you to my web browser (Firefox) which opens to the homepage, but that’s it.… (read more)

I’ll use the example of movie times. In the IMDB app you can pick movie times, that link sends you to my web browser (Firefox) which opens to the homepage, but that’s it. It doesn’t do anything else, it doesn’t even attempt to open a page. It’s been happening for a while. What am I doing wrong g?

Asked by Andrew Wissel 2 months ago

Last reply by Kiki 1 month ago

Now it's web based pdf viewers that Android Can't Utilize?

I'm everyone working on Firefox is absolutely sick and tired of hearing from us Android users bellyaching, usually about incredibly ubiquitous, very basic features, which… (read more)

I'm everyone working on Firefox is absolutely sick and tired of hearing from us Android users bellyaching, usually about incredibly ubiquitous, very basic features, which somehow only affect our OS, so let me apologize before I begin, and yes I do know it's a bug, and read a rumor Firefox 57 may fix it, to keep your reply as minimal as necessary.

I recently migrated back to you, and while it hasn't been any complex issues, I spent an figuring out I couldn't simply open my browser to a specific URL, though yes I did apply the quasi-work around option of making it a permanent page/icon, which I can click, though this took another investigation in itself, because for some reason Google News(web based url) doesn't doesn't even list as a website in the hamburger menu, which changes it to an app. Yeah, it is indeed an app, but I'm using the URL so this just seems like it was built to confuse, which thankfully a post on Reddit made crystal clear, along with plenty of company of other confused people.

Now my next issue I now know I can't even fix, but simply would appreciate an idea of when/if the bug will be stomped. I, of course, have a couple of fillable pdf files I need to fill in and email, so during my breaks yesterday I finally found(tons of answers out there obviously between old builds/OS) out this was a bug, and Android users simply cannot use web based pdf editors till it's repaired (I'm an old school programmer, detest downloading any app I'm not power using, especially if there's a web based version, even Google News that I read constantly, I stick w/website, because as you know we already have more apps than our hardware's performance can handle. Found a github post, stating this might be fixed in Version 57? I looked at the About Firefox, and saw a 119 number, but it wasn't clear if that was build, or what number there was. I just downloaded Firefox, so do you have any idea when/if any of these very basic features are going to be fixed?

From my reading, it sounds as if this new Android build is still very much in it's infancy, and understand it takes time and updates to get things high and tight, and I wouldn't even be bothering you had I found anything here or elsewhere that wasn't utterly vague. So perhaps first, when is the next build due, and second, is there any specific info as to what we can expect to see fixed and third will there be a homepage button, that we can put a specific url in along with regaining the ability to view/edit pdf files that are web based? I, obviously am just going to have to use my old ad ridden browser to accomplish this, but I'd sure like to stay default with your browser after spending all this time making it just that, and forbthe fact that otherwise, Firefox Android has accomplished everything else I was hoping to nip in the butt,along with finally getting back my ability to highly customize my browser. Sorry again if there's an answer here to all of this, I really did make an effort to find something too, and thank you for your time.

Asked by theflyingpeacock 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

colors on iphone 15

my colors do not display correctly on all websites on my iphone please help i want to keep using browser i already tried taking off enhanced privacy and cleared my cache … (read more)

my colors do not display correctly on all websites on my iphone please help i want to keep using browser i already tried taking off enhanced privacy and cleared my cache but some sites are still missing colors

Asked by lancebentley69 2 months ago

Last reply by Paul 2 months ago

Can't use Linkedin in Firefox for Android

After I log in to Linked in I can not use profile or network pages, as it looks like some kind of semitransparent overlay is displayed above them, preventing me from inte… (read more)

After I log in to Linked in I can not use profile or network pages, as it looks like some kind of semitransparent overlay is displayed above them, preventing me from interaction with the page. In the same time home feed is working fine. I tried disabling all extensions but no luck.

Asked by Alexander 3 months ago

Last reply by Najmus 2 months ago

Buggy link and tab behavior

Any else seeing this lately? 1. **Navigation Issues**: Firefox fails to correctly navigate forwards or backwards through browser history. It often does not load the inte… (read more)

Any else seeing this lately?

1. **Navigation Issues**: Firefox fails to correctly navigate forwards or backwards through browser history. It often does not load the intended previous page, skips pages, or refuses to load a page entirely, requiring the user to close all tabs and manually re-enter the URL.

2. **Loading Issues with External Links**: When opening links from external applications (e.g., email clients), Firefox frequently fails to load the expected webpage. Sometimes, it does not load any page, or it loads to a blank or the home page despite the URL being visible and highlighted in the address bar.

Asked by m4dc4p 2 months ago

Last reply by Kiki 2 months ago

galaxy S24 screen flickering on Firefox

On my S24 when I use Firefox the screen starts flickering and it's impossible to navigate. Only fix is to restart the phone. Online there are lot of users of the S24 seri… (read more)

On my S24 when I use Firefox the screen starts flickering and it's impossible to navigate. Only fix is to restart the phone. Online there are lot of users of the S24 series that complaints about this issue. Can you please provide a fix? Or I will have to find an alternative for Firefox

Asked by vincidomenico 3 months ago

Last reply by TyDraniu 3 months ago