All Products Support Forum

I am in the process of changing my email from gmail in mac mail client to mailfence in thunderbird client and want to move saved mac mail folders one at a time to Thunderbird. It seems straightforward enough but I have one question and it's related to a post on this forum, see below. At the end of the post Stans describes how to move the folders but says it must be done when the TB is CLOSED i.e. not running. This might be a dumb question but how does one copy files to TB when it is closed.

Stans

   Top 10 Contributor

7/19/20, 9:50 AM

The Mail app supports exporting entire mailboxes (accounts) to mbox files, as explained here. Thunderbird uses the mbox format for storing messages, so you don't need any product to facilitate this. Simply get the exported mbox files and copy them to the Local Folders folder inside your Thunderbird's profile folder. See Profiles - Where Thunderbird stores your messages and other user data for details about your Thunderbird profile. The mbox files should be copied to the Mail > Local Folders folder while Thunderbird is closed (not running), then when you relaunch Thunderbird, it will load the mbox files under the Local Folders account.

Yesterday my firefox updated to version 96.0. It changed to screen to dark theme. I prefer the light theme and need help to change it back. Thanks

Email me at [email]@Hotmail.com.

Yesterday when I installed the 96.0 update it has forced my background color into a dark grey and ignores the background color setting. I would like to know if there is a setting, add on or update that can return this to normal. The theme I am using has not been updated in 2 years so I am fairly sure the update has caused this.

Hi,

I have Thunderbird Release 91.5.0 (64-bit) on a 2014 mac mini running High Sierra.

The program and emails in three profiles are on my internal hard drive. I need to move it all to my external mac hard drive to free up space. I am using the same computer.

The instructions via the link below are a bit confusing as I am not using a new computer. I would like the app to stay on my internal hard drive, but have the profiles and emails on the external hard drive so that I can continue to use them. https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

I copied the Thunderbird folder from the internal to the external drive. I then deleted the internal Thunderbird folder.

I then updated the profiles.ini and then restarted TB, but it does not show me the emails. It created another TB folder on the internal drive.

Here is the original profiles.ini.

[Profile0] Name=default IsRelative=1 Path=Profiles/2v60fli0.default Default=1

[General] StartWithLastProfile=1 Version=2

[Install712DAF5A23ABECDC] Default=Profiles/2v60fli1.default

Here is the updated profiles.ini

[Profile0] Name=default IsRelative=1 Path=/Volumes/ExternalMacHD/Thunderbird/Profiles/2v60fli1.default Default=1

[General] StartWithLastProfile=1 Version=2

[Install712DAF5A23ABECDC] Default=Profiles/2v60fli0.default

I am usually fairly good at doing this kind of thing, but my elevator is not making it to the top floor on this one. Any assistance is greatly appreciated.

David

I am using Time and Chaos for all my contact and calendar management. I would like to import all the data info into the address book/calendar of Thunderbird. What do I need to do to get all the categories and notes seamlessly into the new thunderbird address book and calendar? Thanks, WA

When i click on the firefox icon in linux apps on my chromebook, firefox does not start. When I try to re-install from terminal, it says it is already installed.

I have lost all of my old firefox data (bookmarks, shortcuts, etc.) I think I downloaded a newer version of firefox by mistake. I have followed all the Firefox Help information to try and retrieve the data, but nothing works. I have tried each profile listed on the profile management page: not a single profile has my missing data. I created a new profile, that didn't work. I restarted my computer, that didn't work. I am using a Dell desktop computer with Windows 10, or possibly 11. Can you help, please?

thank you, anne

Firefox glitched last night and I had to reinstall it. In the process, I've lost everything. I have an "old data" folder on my desktop, but no matter how many times I import it, none of my old stuff shows in Firefox. It also stalls on files and says the names are too long. This is all complicated by the fact that I am almost blind. I am desperate for help as most of my site passwords were generated by firefox so I don't have a single clue what they are. Bookmarks are all gone. I'm literally crying. Please help.

Things I've already tried: Import old data by copy/paste method. Repeatedly. Replace sqite files for passwords, sessions, etc.

This is going to be long sorry. A lot has transpired

My son was using 78.15esr. I upgraded it to 91.3esr. After the upgrade the browser worked; tabs loaded, surfing was fine, could go into settings and about:config was fine.

He went to watch something on Netflix. Netflix complained his browser was not supported and he needed to upgrade to the latest version - which at the time was 91.3esr.

In frustration he installed Chrome. When he tried to run it he was told software restrictions were in place. I had not set any restrictions, and I checked secpol.msc and there were definitely no path rules defined. If restrictions can be set in group policy I had not set them because I am unaware of them.

So he installed Microsoft Edge, which installed VC runtime for 2013 and 2015-2019 for both x64 and x86.

At that point Firefox no longer loads tabs at all. About:<anything> doesn't work. Settings doesn't work. You can't go to safe mode (more on that later), and when closing the browser two processes remain taking about 60 seconds to end.

I did have the group policy templates for Firefox installed. When I upgraded to FF 91 I installed the latest templates.

A couple of times when I started FF it complained about vcruntime140 was missing. But just running FF again worked without doing anything else.

So I reverted to 78.15; I uninstalled v91.3esr. I deleted his profiles.ini and profiles folder and then copied them back from a back up. I removed any registry settings, and copied back the v78 ADML files. I then installed v78.15esr with internet disconnected. Did not run FF after install. Went into group policy editor and turned off telemetry and auto updates then re-enabled internet

Run FF and same issue. tabs not loading. Pages not loading. I can click on a menu and I can type into navbar and search bar but there is no response. I checked internet was working.

I deleted the %LOCALAPPDATA% cache folders. I flushed the DNS cache. None of this worked.

So I uninstalled FF again, deleted the profile folders and ini. Disconnected from Internet. Deleted any registry settings, and removed the group policy templates. Then installed 78.15 from scratch and let it create a new profile.

Same darn problem. It seems to me that installing chrome and/or edge has done something nasty, but I have no idea what. I say that because before he did that he could surf the web, but Netflix just said his browser ver was outdated.

I tried contacting netflix on chat but they were worse than useless.

So I uninstalled again and removed everything. Connected the internet and installed FF again and let it update automatically. Same problem.

I've left him with edge but I need to fix FF.

I even uninstalled the VCLibs, Chrome and Edge. These did not fix the problem.

I tried safe mode but when firefox restarts there are two processes that take 60+ seconds to end so FF sits there saying "restarting...". When those processes finally end Firefox does not restart.

Checked for viruses; nothing found. Rebooted PC several times.

So at this point in time; FF will run but will not load the 3 tabs; Facebook, Netflix and youtube. They stay blank. Settings is not accessable, nor is addon's or logins and passwords. Typing anything on the search bar does nothing Typing anything in the address bar does noting Trying about:config or about:profile or any other about's does nothing. When closing FF two processes take 60+ seconds to end.

If I go back to him and tell him I need to reinstall Windows he will go absolutely nuts.

What also worries me is that Netflix said that the most recent esr browser version was not supported and that he should update to a later version.

And what is even more troubling is I updated his girlfriends PC at the same time and hers works perfectly. This scares the hell out of me because I then expect responses like "Your sons problem is not a firefox problem".

Hello,

 I'll try to be as clear as possible, but I apologize in advance as my brain has turned to mush after more than a week of trying to resolve various computer issues. 
 My Thunderbird issue: I backed up my Thunderbird profile before doing a fresh installation of Windows 10 to resolve a separate issue. However, I'm unable to import the profile into my newly re-installed Thunderbird in spite of following the instructions, so I'm clearly not understanding something.
 In my attempts to resolve this issue, I think I've made it worse because now when I try to open Thunderbird I receive the error message 'Your Thunderbird profile cannot be loaded. It may be missing or inaccessible.' And yet I have pasted a copy of the profile into the Roaming/Thunderbird/Profiles directory, as you can see in the attached image.
 Could you please give me some guidance on how to resolve the issue of the attached error message and why my pasted profile doesn't seem to be registering? (Perhaps I've pasted it in the wrong place?)
 Thank you in advance.

Best regards, Todd

Before installing FF 96 today, I looked at the description of the changes here:

https://www.mozilla.org/en-US/firefox/96.0/releasenotes/

That seemed straightforward: nothing that would change the browser UI.

But when I upgraded, I found that in fact there were changes to the margins and borders of the .tab-background class in browser.css, which took some time to debug and to counteract with my userChrome.css. Not the end of the world, but if I had known, I would have held off the upgrade for a few days so I could work out the userChrome changes at my leisure.

Is there a way that I can see a fuller changelog in future before taking an upgrade, so I know what the impact is likely to be?

Hello, I have followed the online advice to download Firefox onto my Android TV. When I enter into the search it comes up with other browser suggestions. When I go into google Play and search it advises that “ Firefox for Android Beta by Mozilla isn’t available on Google Play on this device.” I just want the Firefox browser,Beta or not. Your advice would be appreciated.

I am migrating from ubuntu mate 20.04 to manjaro (kde). Thunderbird is installed, version 94.4.1. I have read the documentation on migrating a profile, here http://mzl.la/1ApHiU3. I copied my old profile to the new system, and put the file in ~/.thunderbird. However, when I start Thunderbird, it starts the account setup procedure, and creates new profiles in .thunderbird. I have also tried copying the whole file .thunderbird from old to new computer with the same result.

How do I get thunderbird to recognize the profile that is already there?

Apologies if this is an old, solved question.

MY LIFE TODAY I REACHED BOTTOM OF MY LEVEL. YOUR TECHNOLOGY HAS MADE ME SEND MENTAL HOSPITAL. FOR ALL THESE REASON MY WIFE -QUIN Social Media --Niroshini Email I.D- ... She Done All These Things And Blamed For 5 Years But I Was Honestly Gave Her Lot Of Chances To Get Back To My Family.She Finally Started Create Under My Daughter's Name That Cannot Accept. l So Finally Decided To End This Story. My Kids Started To Me Works As a Spy. SPAMMERS KILLERS WE'RE PROTECTORS

I DESERVE IT MY KIDS ACHIEVED IT

I am having an issue in my mobile browser. i use Firefox in mobile but it's creating an issue when i download games, videos, anything it's showing that your file is successfully download but when i check it on destination it's giving error file is missing or corrupt. Even when I download via any other browser or source that's working.. why this issue happened always? i even check in firefox community but i did'nt findout any solution. Am waiting for your response.

I had the motherboard replaced on my Asus Zenbook 13. Asus unfortunately erased my 256gb SSD when replacing the motherboard, reloading windows 10 home only. I re-installed Thunderbird, and used both Carbonite, and a backup hard drive to find my profile & data. I was able to get a protonmail and a g-mail account restored, but I have lost all the local folders from appearing in the lower left column. I can see them by following this: ThisPC>OS (C:)>Users>XXXXX>AppData>Roaming>Thunderbird>Profiles>Thunderbird>MAIL_FOLDERS.sbd but cannot get them to load when opening Thunderbird.

As a 60 y/o man who has a minimum understanding of computing, I have read through about 10 pages of others questions regarding lost or disappearing local folders, without finding a way to restore my local folders. Thank You in advance if you can guide me in the right direction. Walt

I am looking for a new email service provider, and Proton mail seems to always be near the top of the list. Searching Thunderbird support yields only help from a year or more ago. How well do proton and Thunderbird mesh currently?