All Products Support Forum

Read support article about importing username and password info direct from .CSV file. I see at the bottom of that article that if no such option presents (Import from file), I am to ensure that signon.management.page.fileImport.enabled is set to true. I don't see that operator within the listing of configuration options. I can create that operator and set it to true, but that doesn't make the 'import from file' option appear in the three dot drop down menu within the Logins and Passwords page. Has the title or location of the fileImport operator changed, been moved?

I have Thunderbird 68 installed on one PC and just installed Thunderbird 78 on another. I was able to configure all the mail accounts etc. OK but having problems with the Address Book. I exported them from Thunderbird 68 (2 files) and that seemed to go OK. I then tried to import them into Thunderbird 78 and it gave some errors but it also created duplicate Address books. 2 Personal and 2 Collected.

How do I have them imported and saved into the Address books that are already there?

Any tips to get this to work?

Thanks

Hi, I want to move Firefox to a new PC. I know there are many guides on how to do that, but what I'm most concerned about are my open windows and Tabs. How do I preserve those on the move?

Thank you.

Hello,I have Windows XP 32 bit with service pack 3 and Firefox 52.9.1 ESR browser. Now that adobe flash player is history I can't play videos online that are not on youtube. I can still watch youtube videos.

Is there a HTML5 video player or something else I can install on this old system that will work or is that not possible? I know it's an old system but it still does the job.

Thanks.

I am on a metered/limited phone hotspot connection most of the time. When Firefox indicates there is a new update available, I need to know how much data transfer it requires. If an update is large, I need to take my laptop to a free WiFi location. Thanks

When I try to add an existing email account It gives me the message configuration not found! I have checked and double checked all settings, username. password and they are correct. But it denies me and gives an ERROR. See screenshot. Help solving this problem, please. I have tried avery setting and combination ( I mean the choice for protocol, SSL, authtentication methode) Nothing is working. Why?

Hello,

I successfully installed TB over a year ago and yesterday started the process to update the program to the current version. I get a message "Setup - Your computer must be restarted to complete a previous upgrade of TB. Reboot or restart the PC."

I've tried several times...either restarting or rebooting...and keep getting the same message over and over. I went to the Windows 10 app area and tried to remove TB to start over but get the same message when I try to remove TB. No joy.

What next?

Regards,

Monty

How can I get a response to my questions when the replies are no-reply e-mails? I have lost my local folders when I migrated to version 68.11.0 (32 bit). There is no view folder so I cannot use your instructions. Morley Verdier

Hi everyone. Tghunderbird is upgrading and won't let me open my emails now, it's asking about profiles (new old) I confess to be ignorant about the inner workings, once it is set up I just use it for basic emailing so have never understood all the settings or options. I'm going to reboot my pc in the hope it reverts back, if not I'll see you on the other side.

Cheers Stephen

I got a bug, or a hack, or a virus that corrupted my FIREFOX so had to uninstall and re-install.

Have got most of it fixed except I can't get the BOOKMARK "BAR" to display [see pic attached].

If I select "Bookmark" on the top bar, it opens the bookmark window but I want it where it has been for over a decade, between HISTORY AND TOOLS.

I downloaded the current rel 86. My first FIREFOX copy was ~2004/2005 ver 1.0.

Hello. I'm a happy camper. Just converted a bunch of old .pst files to .mbox, installed Thunderbird on my Mac, and have been able to access them. Awesome sauce!

I'm on a roll-- why not go for even more? Instead of having 3-4 different folders in Local Folders, is there a way I can consolidate them into one? These archives are all from same job, but span different time frames.

It might be as easy as dragging everything into one folder, but figured I should check with the experts before breaking anything. Oh, and if there *are* messages that somehow appeared in more than one archive, will "duplicates in the merged folder" be the only problem it causes?

Thanks much!

Does anyone have experience with this phenomenon:

When you click on a torrent link on a page opened in Firefox 83 (and above), the first window pops up, but the second one (in which uTorrent would come) is no longer. Nothing happens. Specifically, the entry is C: \ ProgramData \ Microsoft \ Windows \ WER \ ReportArchive \ AppCrash_uTorrent.exe....

If I revert to Firefox 82 or 78.6esr, the error will not occur.

If I choose not to download uTorrent but to download the torrent file, it works fine with all versions of Firefox.

Hi

I am migrating a Windows 7 PC to Linux Mint.

Originally the PC had Seamonkey, and reading about the migration I decided it is best to switch to Thunderbird. Migration from Seamonkey to Thunderbird worked fine on Windows 7.

I followed the instructions to migrate from Windows 7 to Linux on this thread https://support.mozilla.org/en-US/questions/1277613 but it does not appear to work.

I have done the following: 1. I renamed all files and folders under .thunderbird folder in Linux with -old so that I can recover them in case they are needed 2. Copied all files and folders including the ini files from Thunderbird profile in Windows to .thunderbird in Linux Mint 3. Copied all files from Profile folder into .thunderbird folder so profile folder is empty 4. I removed pkcs11.txt from the profile folder 5. Started Thunderbird in Linux

However, what I get is a message "Need to create a new profile because this is an older version", and it creates a new profile but it is all empty. No accounts (I have 5 accounts), no emails, or passwords!

I have checked and both Windows and Linux Thunderbird installations are the latest available versions. Windows (78.7.1 - 32-bit) and Linux (68.10.0 64-bit). I know I have not converted 32-bit to 64-bit, but I am unsure if that is the cause and if it is, how to carry out the conversion (and on which machine).

I have installed Mozilla VPN and used it a couple of times on my laptop to ue. I have also paid for it I think, I certainly provided my card details. All this happened earlier this week. I am trying to use it on my tablet. Help says go to this link (vpn.etc) , login to your account and then download VPN. Sounds good but it doesn't happen - instead I'm asked to start a subscription and give my card details and agree to a second lot of charges. I don't think it's a confidence trick but it could be. I signed up for Mozilla VPN on the understanding that I could use it on 5 devices or profiles. Hope you can sort me out, thanks.

Hello, I am on a MacBook Pro I was facing some issue with Firefox , which did not go even after refresh , so I decided to reinstall I used Appcleaner to uninstall Firefox , including the saved state and plist file.However , after uninstallation , I noticed there were some files under Library~Caches and Library~Application Support.I deleted these files by mistake . I would like to know if deleting these files would affect Firefox if I reinstall it Thanks in advance