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FireFox update needed ....

I have been instructed by BCBSIL.com to use GoogleChrome as my browser. Their website is no longer compatible with Firefox. Is there an update that Firefox can do so I do… (read more)

I have been instructed by BCBSIL.com to use GoogleChrome as my browser. Their website is no longer compatible with Firefox. Is there an update that Firefox can do so I don't have to change my browser to Google Chrome? It seems BCBSIL is saying only Google Chrome users can access their site now. BCBSIL is trying to direct what browser I use, isn't this illegal?

Asked by shelbywoo1 4 hours ago

Answered by jscher2000 55 minutes ago

  • Solved

BUMP: Why does alternate search engine select ("This time, search with...") require extra action?

Original post: https://support.mozilla.org/en-US/questions/1315759 I wanted to bump this as I never received a satisfactory answer for the reason behavior was changed and… (read more)

Original post: https://support.mozilla.org/en-US/questions/1315759

I wanted to bump this as I never received a satisfactory answer for the reason behavior was changed and it is still something that feels like a UX regression.

Asked by wheelofiron 2 hours ago

Answered by jscher2000 56 minutes ago

  • Solved

Can't restore previous session tabs after Firefox crash using Firefox 95 on Mac

I have consulted https://support.mozilla.org/en-US/kb/how-do-i-restore-my-tabs-last-time. That article says: -Click on the menu button [three lines at the upper right] to… (read more)

I have consulted https://support.mozilla.org/en-US/kb/how-do-i-restore-my-tabs-last-time. That article says:

-Click on the menu button [three lines at the upper right] to open the menu panel. -Click History. -Click Recently Closed Tabs.

I am using Firefox 95.0.2 for Mac (iOS 10.15.7). There is no "Recently Closed Tabs" option to click after clicking on History per the above instruction. I have saved various files from the time of the crash, in particular "previous.jsonlz4" (a 20.6 MB file, as I had a very large number of tabs open). Is there any way to use this or some other file to restore my old tabs?


/moved thread from Firefox for iOS (for iPhone/iPad) to Firefox (desktop) section as you have macOS.

Asked by PLS1 1 day ago

Answered by PLS1 1 hour ago

  • Solved

Firefox crashes mac?

Hi, for the past week whenever I open Firefox (FF) it works normally for about two minutes, then slows, then causes my entire mac to slow and freeze. If I don't force qui… (read more)

Hi, for the past week whenever I open Firefox (FF) it works normally for about two minutes, then slows, then causes my entire mac to slow and freeze. If I don't force quit FF quickly, my mac crashes. Once I force quit FF everything is fine. I've been using Chrome for the past week or so hoping FF would fix itself with an update but no go.

Anyone else having this issues?

Asked by houseofderron 1 day ago

Answered by FredMcD 12 hours ago

  • Solved

firefox keeps blocking 3rd party cookies their settings do not work

A website I use to move money - getting message telling me cookies is blocking 3rd party cookies. and I need to enable 3rd party cookies. I go to settings in firefox and … (read more)

A website I use to move money - getting message telling me cookies is blocking 3rd party cookies. and I need to enable 3rd party cookies. I go to settings in firefox and for the information to set settings to enable cookies 3rd party they do not work. They tell me to check and uncheck boxes that I do not even have for setttings. I never had this problem before until Jan. of 2022. I have to use a different browser to get to the website and complete my task. There is something in the Firefox browser or they made changes/updates. Need step by step instructions. NEED TO TALK TO SOMEONE.

Asked by marschall3 6 days ago

Answered by jscher2000 2 days ago

  • Solved

Firefox 96.01 blocks access to popmoney on my credit union's website.

Firefox 96.01 seems to be blocking access to popmoney through my credit union's website. The error message states that I must allow third-party cookies, but Firefox 96 do… (read more)

Firefox 96.01 seems to be blocking access to popmoney through my credit union's website. The error message states that I must allow third-party cookies, but Firefox 96 doesn't have an option to specifically enable/disable third-party cookies. I can do this easily on Microsoft Edge, so I have to fall back on Edge in order to use popmoney.

Copy of error message:

"We're sorry for this error. In order to use this service, your internet browser must accept third-party cookies. Please refer to your browser's online help for enabling cookies in your system. Please try again after you enable the cookies."

Asked by scotsman2 3 days ago

Answered by jscher2000 2 days ago

  • Solved

Youtube loading delayed, skipping video delayed load

I have searched for this problem, and only come across outdated information about Youtube's intentional changes to slowdown Edge and Firefox in 2019. This is not that. Wh… (read more)

I have searched for this problem, and only come across outdated information about Youtube's intentional changes to slowdown Edge and Firefox in 2019. This is not that.

When I load a new youtube video, the video will buffer as normal, and then buffering stops. Then there is a delay of about 10 seconds. You can see from my screenshot that the buffer is filled just fine, and playback begins about 10 seconds later. This also happens if I skip ahead/back or to any position in the video. This firefox install is on a new install of Windows 11, with a new xps 13. The previous xps 13 with windows 11 didn't have this problem, and I don't have this problem on my desktop setup with windows 10.

I use a few addons: decentraleyes, ublock, duckduckgo and I have privacy protections set to strict. I have tried a few troubleshooting steps and the problem persists. Things I have tried:

  • safe-mode
  • fresh install
  • installed additional codecs
  • used user-agent workarounds to show as a chromium based browser
  • turned off hardware acceleration

The problem doesn't happen on chrome, but it does happen on Edge, which is strange. Because of this, I'm wondering if there is something going on with codecs. In the firefox screenshot posted, the codec used is vp09, same with Edge. But in Chrome the codec is av01.

Asked by dwarren 1 month ago

Answered by dwarren 9 hours ago

  • Solved

Firefox no longer loads pages or opens settings

When using Firefox I noticed that some pages weren't loading. I found it weird how no matter how I tried I couldn't get them to load. The already loaded pages were videos… (read more)

When using Firefox I noticed that some pages weren't loading. I found it weird how no matter how I tried I couldn't get them to load. The already loaded pages were videos which were loading fine. Now nothing loads anymore.

I tried to go into settings or the help menu but those weren't loading. Now I am staring at a blank window with nothing but a search bar that doesn't work.

In the middle of this it came up with an error VIS something? It said that I had a missing file and said that reinstalling Firefox was the way to go. I've reinstalled Firefox already but it's done nothing but remove the error message and I still can't do anything.

Asked by vladimir.vladimirov.minkov 8 hours ago

Answered by TyDraniu 8 hours ago

  • Solved

Restore recently closed tab shortcut (CTRL+SHIFT+T) not working

Dear Mozilla/Firefox, I've been using Firefox over the last couple of months/years but I just can't get the restore recently closed tab shortcut (CTRL+SHIFT+T) to work on… (read more)

Dear Mozilla/Firefox,

I've been using Firefox over the last couple of months/years but I just can't get the restore recently closed tab shortcut (CTRL+SHIFT+T) to work on my windows PC.

Here's a (Loom) recording of me showing that Firefox does correctly track the history of closed tabs and that I can click on them to restore but the shortcut (which is also mentioned as CTRL+SHIFT+T) just won't work: https://www.loom.com/share/7048894683654dccb4926aa4dd09e6a6

What I've tried so far: - Check if the history is actively collected - No I'm not using private browsing - I've read another support thread to check "about:config" and in there check that "browser.sessionstore.max_tabs_undo" is set (in my case it's the default 25) - Disabling all extensions (which I don't think are any suspicious or weird ones but disabled just to check - see attached image) - Resetting Firefox through the windows uninstaller - Fully uninstalling (using Revo Uninstaller with advanced check) and reinstalling Firefox

Please help me because I'm about to quit Firefox for such often used feature just not working...

P.S. it's working perfectly on my Macbook and I'm running the latest 96.0.1 64bit version

Asked by Rick Goemans 1 day ago

Answered by Rick Goemans 13 hours ago

  • Solved

theme causrs dark mode after upgrade

My Firefox browser recently upgraded to 96.0.1 (64bit) and since then I have noticed that the background on when doing google searches and when watching Youtube is in dar… (read more)

My Firefox browser recently upgraded to 96.0.1 (64bit) and since then I have noticed that the background on when doing google searches and when watching Youtube is in dark theme. Altering to the light theme in Firefox settings has no effect and I have tried all the suggestions without success.

I did find that by removing the theme Unicorn Fantasy by M♥Donna and installing a light grey theme this forced google and youtube into there light theme. I have also tried installing other themes and these also seem to cause the dark mode.

I would assume it is a problem caused by the latest Firefox update as google and youtube had the normal white background before this. It's not a massive problem, just annoying and makes little difficult to use


Anyone know how to get round this ?

Asked by AH 2 days ago

Answered by Zian Shi 1 day ago

  • Solved

Bing Image search forgets I disabled "Safe Search"

If I do a Bing Image Search, disable "Safe Search" and then repeat the same search, "Safe Search" is re-enabled. The same occurs if I Refresh the page. I've tried the fol… (read more)

If I do a Bing Image Search, disable "Safe Search" and then repeat the same search, "Safe Search" is re-enabled. The same occurs if I Refresh the page. I've tried the following to resolve it:

1) Delete all cookies and site data for Bing. 2) Disable Enhanced Tracking Protection for Bing. 3) Add exceptions for Bing to all adblocker add-ons. 4) Using Bing while logged out of my Microsoft account.

Problem begun after the update to Firefox 95 or 96.

Asked by Franpa 1 day ago

Answered by jscher2000 18 hours ago

  • Locked

Why can't I load GSN Games on Firefox. I keep getting this unable to load your Lobby message?

Yes, Hello. I like to play GSN Games on Firefox, but I keep getting this Unable to Load your Lobby message, I am sending you a screenshot of this problem when I found out… (read more)

Yes, Hello. I like to play GSN Games on Firefox, but I keep getting this Unable to Load your Lobby message, I am sending you a screenshot of this problem when I found out where I put it. Malcolm.

duplicate. https://support.mozilla.org/en-US/questions/1364895

Asked by mhuscrof 1 day ago

  • Solved

unable to turn off Safe Search in Bing

unable to turn off safe search when using Bing search. After clicking the more bars on the Bing search page and setting safe search to off, when checking if it is off, i… (read more)

unable to turn off safe search when using Bing search. After clicking the more bars on the Bing search page and setting safe search to off, when checking if it is off, it has reverted to moderate. Firefox is vs 96.0.1. Setting is set to normal, not strict. Windows 10 preferences are set to safe search off. All caches have been cleared. I took off all extensions, ran malware bytes & cccleaner & anti-virus scan. I tried a refresh of Firefox. Nothing has helped.

Using Edge or Chrome browsers on the Bing search page, Safe search turns off as it should.

--There was a power failure, last night, which knocked off my computer.  That may or may not be related.  However, with both Edge and Chrome accessing Bing okay, it seems to definitely be a Firefox problem?

Asked by sunslight 3 days ago

Answered by cor-el 3 days ago

  • Solved

Error from Google Drive and Firefox Updating on Its Own

Firefox version 96 - I can no long go to Google Drive and have it zip files for me to download. I am getting an error saying I don't have 3rd parties cookies enabled. I h… (read more)

Firefox version 96 - I can no long go to Google Drive and have it zip files for me to download. I am getting an error saying I don't have 3rd parties cookies enabled. I have not changed a thing. The only thing that changed is this Firefox update.

I rolled back to version 95 and it was fine. I told Firefox to let me know when I need to update and I decide and then it proceeds to update itself (again).

Any reason why I am getting the cookie error? I checked all my allowances in Firefox settings and in my antivirus, even though I have not changed anything there. And why would it update again after I told it not to?

Asked by Tronesia 19 hours ago

Answered by cor-el 18 hours ago

  • Solved

Firefox Account Sync

I had to reset my password and now I can't sync any of my bookmarks. I need help. I had a ton of bookmarks and passwords saved and they won't sync up. Please help imme… (read more)

I had to reset my password and now I can't sync any of my bookmarks. I need help. I had a ton of bookmarks and passwords saved and they won't sync up. Please help immediately.

Asked by ringtrac 1 day ago

Answered by FredMcD 21 hours ago

  • Solved

Passwords

Hi! How can I remove new function in Mozilla? I don't know how is proper form in english version but it's somthing like 'use sefely generated password'. It doesn't work, … (read more)

Hi! How can I remove new function in Mozilla? I don't know how is proper form in english version but it's somthing like 'use sefely generated password'. It doesn't work, I can't log in using it and it disturbs by covering numbers under frames so I can't see which number of password is it. Please help me Łukasz

Asked by woockash 23 hours ago

Answered by jscher2000 22 hours ago

  • Solved

Downloading Audio Books from Audible

When downloading my Audible Library via Firefox (latest update) tha downloaded fies in AAX format, are appearing in my Downloads Folder as .MP4 format. Convertion to MP3 … (read more)

When downloading my Audible Library via Firefox (latest update) tha downloaded fies in AAX format, are appearing in my Downloads Folder as .MP4 format. Convertion to MP3 works, but is messy. I`m informed by Audible Support that the fault lies with Mozzilla.! Regards, Tony Jackson

Asked by Samsung tab 1 month ago

Answered by jscher2000 4 weeks ago

  • Solved

Firefox doesn't remember username, but remembers password

On this site: https://www.orange.pl/twojekonto/zaloguj I can't force firefox to remember username (no problem with remembering password on next step). In older Firefox wi… (read more)

On this site: https://www.orange.pl/twojekonto/zaloguj I can't force firefox to remember username (no problem with remembering password on next step). In older Firefox without WebEx there was addon which allowed to manipulate forms to prepare proper autocompletion data. This addon is not supported with WebEx anymore due to lack of proper functions. Instead Firefox Dev Team claims that mechanism built in current Firefox is enough for such tasks and mentioned addons are not needed. Seems it is wrong thinking.

I tried different approaches to save username for mentioned site but without success.

Asked by zygdresze1 3 months ago

Answered by cor-el 2 months ago

  • Solved

Using Google with Firefox is a new problem

I recently deleted all cookies & site data & now whenever I search for something using Google I get the following message (below) where I also have to fill out a … (read more)

I recently deleted all cookies & site data & now whenever I search for something using Google I get the following message (below) where I also have to fill out a Captcha in order to proceed. This only happens with Firefox. On the same computer I have Microsoft Edge which has no problem with Google search. What's the problem with Firefox? Will give up this browser if this continues.


Our systems have detected unusual traffic from your computer network. This page checks to see if it's really you sending the requests, and not a robot.

IP address: 192.145.114.55 Time: 2022-01-17T22:20:00Z URL: https://www.google.com/search?client=firefox

Asked by rvhjjh 1 day ago

Answered by FredMcD 22 hours ago