intermittent server gone down or disconnected notice

I posted this last year and one other person chimed in with the same issues, but there were no responses, and the thread was archived. The other person suggested this pr… (read more)

I posted this last year and one other person chimed in with the same issues, but there were no responses, and the thread was archived. The other person suggested this problem had been around for a long time and he was using a different email system. I am reposting my observations below in the hope there may be a response or a fix.

I am running TBird 91.9 on a Win10 Pro 21H2 laptop and on a Win10 Pro 21H2 Surface GO. My issue is with my Compuserve/AOL email account which is my primary account. I send email on smtp.compuserve.com and receive on imap.aol.com. The issue is intermittent and usually multiple times per day when it occurs. When I am receiving email I get the message "Server imap.aol.com has disconnected. The server may have gone down or there may be a network problem." What does not make sense is that it may occur on one of my PCs and then I will check the other and it is fine. Or sometimes both give this message but then I can go to my iPhone which also receives from imap.aol.com and it has no problems.

The problem is most severe, almost always occurs when I ask to synch mailboxes to go offline. I ask TBird to download all messages before disconnecting and it successfully downloads all of my Compuserve mailboxes except the InBox and consistently gives the server off line warning.

Are there some TBird settings I can adjust to try to resolve this problem?

I do have Comcast and Gmail accounts that do not appear to have this issue but for historical reasons I would like to retain my AOL/Compuserve as my principal account.

Thank you.

Asked by eberger5 6 days ago

Last reply by Toad-Hall 25 seconds ago

Fire Fox short cut

Fire Fox no longer appears on the menu bar. I have to go to programs and open it each time I want to use Fire Fox. It will appear on the menu bar as long as I have it ope… (read more)

Fire Fox no longer appears on the menu bar. I have to go to programs and open it each time I want to use Fire Fox. It will appear on the menu bar as long as I have it open but leaves the bar if I close it.

Asked by HowieE 2 days ago

Last reply by cor-el 8 minutes ago

Forwarding source information from an email

I need to forward the source information from emails I am receiving. Specifically these are spam emails that appear to be sent to me by me but of course I do not send mys… (read more)

I need to forward the source information from emails I am receiving. Specifically these are spam emails that appear to be sent to me by me but of course I do not send myself spam. My email provider says I need to send him the source information from these emails but the only way I have found to do this is to open the source material and either 1) save it as a pdf or 2) cut and paste the source material into a new email message to my email provider. Both of these are tedious. In the old days I could expand the email header to reveal the source information and then forward the entire email with header (source info) visible but this option no longer seems available. Can you please help me? Much appreciated. --Harriet

Asked by harriet5 5 days ago

Last reply by Toad-Hall 14 minutes ago

Local Folder order

A few versions of Thunderbird back, I could easily change the order of Local Folders by pressing down with the left mouse button and sliding the folder to the desired pos… (read more)

A few versions of Thunderbird back, I could easily change the order of Local Folders by pressing down with the left mouse button and sliding the folder to the desired positions.

Now I can no longer do this.

Re-ordering local folders alphabetically would be helpful too.

Suggestions, please.

Asked by ewpoole 21 minutes ago

Cleanup local files in Profile folder.

I've been using Thunderbird for years, always storing message on my machine. My local profile folder is now 2.3GB with 14,191 files in 688 folders. I suspect there is a l… (read more)

I've been using Thunderbird for years, always storing message on my machine. My local profile folder is now 2.3GB with 14,191 files in 688 folders. I suspect there is a lot of "orphaned" junk there. Most suspicious are hundreds of folders and files in subfolders named Cache and Cache.Trash, all dated in 2017. There is a cache2 folder that appears to be current.

I also have several other folders/files with dates (modified) back in 2017 and 2018, apparently no longer in use. I'm migrating to a new machine and would like to avoid junk if it's really junk. Is there a "cleanup" tool, or any guidance on how to identify and delete orphans?

Or... is there a way to "export" all and then "import" on a new machine. I've seen the migrate video, but it just tells how to copy/paste everything.

Asked by redcrown.arkacy 50 minutes ago

Last reply by david 22 minutes ago

Firefox settings for IOS

Received your responses; you are the worst browser on the internet!!! Any time one can't talk to a REAL person, it's not worth using Mozilla. You are PATHETIC!!!!! … (read more)

Received your responses; you are the worst browser on the internet!!! Any time one can't talk to a REAL person, it's not worth using Mozilla. You are PATHETIC!!!!!

Asked by pmthegm 3 hours ago

Last reply by Seburo 29 minutes ago

Sometimes it takes several minutes before firefox will load a page

Sometimes when I open up firefox and try to navigate to a page, the browser refuses to load the page I want, instead it hangs on loading something else- contile-images.se… (read more)

Sometimes when I open up firefox and try to navigate to a page, the browser refuses to load the page I want, instead it hangs on loading something else- contile-images.services.mozilla.org. It will sometimes do this for as long as several minutes before proceeding to the webpage I actually want to view. How do I fix this?

Asked by rjb7 31 minutes ago

Update to foxfire and logins and passwords are gone and I cannot add them back in

Two day ago the update wiped out my logins and passwords but not bookmarks I added them from google but they do not save I have reinstalled current an past versions but … (read more)

Two day ago the update wiped out my logins and passwords but not bookmarks I added them from google but they do not save I have reinstalled current an past versions but it will not hold any logins or passwords in memory

[email removed from public]

Asked by jaysea5413 23 hours ago

Last reply by cor-el 31 minutes ago

Unsubscribed folders still showing in folder list

Hello, I'm using Thunderbird 91.9.0 (32-bit) on Windows 7. It's connected to a Gmail account via IMAP. The account contains dozens of message folders. I want to hide s… (read more)

Hello,

I'm using Thunderbird 91.9.0 (32-bit) on Windows 7. It's connected to a Gmail account via IMAP. The account contains dozens of message folders. I want to hide some of those folders from the list of folders.

I tried unsubscribing from those folders. In the panel on left, I right-click my account name and select "Subscribe". The window that subsequently pops up shows all of my folders, and all of the checkboxes next to each folder are checked. I remove the checkmarks from each of the folders that I want to hide, and I click OK at the bottom.

However, after doing this, the folders still appear in my folder list.

When I reopen the Subscribe window, I see that the checkmarks for those folder are still removed. But the folders still appear in my folder list. Closing and restarting Thunderbird does not help.

Evidently, the Subscribe window does not function as I would expect it to. How can I make those folders go away without deleting them or removing them from Gmail's servers?

Thank you.

Asked by Jason Fourier 1 week ago

Last reply by Toad-Hall 39 minutes ago

collections lost after symcing

Ive collected an insane amount of pages in collections on my android phone. After syncing this and opening Firefox on a PC which does not understand collections I've lost… (read more)

Ive collected an insane amount of pages in collections on my android phone. After syncing this and opening Firefox on a PC which does not understand collections I've lost all these links. Is this by design? I had such a nice recipe for potato asparagus salad which now is lost forever.

Asked by johannes 42 minutes ago

Missing address book and messages

I have re-installed Windows 10, and Thunderbird. My address book information and messages are missing. Can these be found somewhere and saved. thanks Rod Owen … (read more)

I have re-installed Windows 10, and Thunderbird. My address book information and messages are missing. Can these be found somewhere and saved.

thanks

Rod Owen

Asked by Rod Owen 3 days ago

Last reply by Toad-Hall 50 minutes ago

Extremely slow start-up(Win10)

The browser takes extremely long time to start-up. Task manager shows that it's trying to pull some 200mbs of data at the rate of 0.5mb\s or less. RAM is fine. HDD is old… (read more)

The browser takes extremely long time to start-up. Task manager shows that it's trying to pull some 200mbs of data at the rate of 0.5mb\s or less. RAM is fine. HDD is old, but recently defragmented and, outside of <this> particular issue - it's not a problem. System is dusty, but system is system. For some reason virtually any other program launches more or less just fine. A particularly heavy game can pull gigabytes of data in about the same time that Firefox is bottlenecked to kilobyte speed.

It's not a conflict of start-ups, I have only the driver necessities in there. it's not a windows start-up issue, the browser can take as much time even a minute after windows is loaded. It's not a (anti)virus. Because I don't use either. It's not some 15 year old Celeron trying to handle W10, FX8320 should be able to handle opening a web browser. It's not a ton of extensions, and it's not even Firefox accounting, it happened before I registered. From extensions it's only ublock origin and VPN.

My personal three guesses are:

-More than 3-5 tabs on average, but, last I checked, the tabs aren't loaded upon start-up. And power users have sessions of dozens of tabs. -100-200 bookmarks. Again, not sure how hard is it to read a text data, unless it also has to load some thumbnails or icons or whatever. -Software aging.(Latest stable firefox, updates are on, and it has been running far less than this 4 year old system)

Reinstalling the system isn't a solution. Nor is reinstalling Firefox. Nor is dumping bookmarks, because otherwise why bookmark them. I'd just like to know why is Firefox limited to kilobyte speed of initial page loading. It can't be a damaged HDD cluster, otherwise I'd feel it outside of start-up.

With my limited knowledge of PC - it's usually a random read issue. Because like every memory benchmarks(HDD and RAM) can show hysterical speeds when loading\copying some 50gigs of a single file, if it's a few hundreds of thousands of small files - it becomes random and tanks. But what I don't understand why does Firefox have THAT much clutter? Is it really the bookmarks?

Asked by Wirxaw 1 hour ago

Last reply by Wirxaw 56 minutes ago

Google maps malfunction after 100th release

Since the last two updates, google maps opens, but it is impossible to MOVE the map. Zoom works ok. Navigation pane also stopped working, impossible to enter addresses f… (read more)

Since the last two updates, google maps opens, but it is impossible to MOVE the map. Zoom works ok. Navigation pane also stopped working, impossible to enter addresses for navigation.

Asked by starwashzg 1 hour ago

Last reply by starwashzg 56 minutes ago

Need help restoring prior profile settings

Posting on behalf of a user who hit the VPN inbound queue with a question better suited for this forum: The tab bar, toolbar, and address bar placement in my Firefox Desk… (read more)

Posting on behalf of a user who hit the VPN inbound queue with a question better suited for this forum:

The tab bar, toolbar, and address bar placement in my Firefox Desktop browser has recently changed. I have been trying to revert these recent changes as they interrupt my current workflows.

I DO know which prior profile save contains the desired info however, it contains many files and I DO NOT KNOW which files I need for the bars to be restored. If you could provide me the name(s) of the file(s) that holds the bars data, I am probably saved, hopefully saved.

Asked by SUMOsJR 3 days ago

Last reply by Xogroroth 1 hour ago

Página no segura. Imposible crear excepción

Buenos días Estoy utilizando una web cuya certeza de seguridad es absoluta, pero el navegador no lo cree así. Necesito crear una excepción para la misma. Me conecto a tra… (read more)

Buenos días Estoy utilizando una web cuya certeza de seguridad es absoluta, pero el navegador no lo cree así.

Necesito crear una excepción para la misma. Me conecto a través de una VPN en un navegador instalado en una VM. Todo funcionaba correctamente, hasta que hoy he actualizado el navegador.

Ahora aparece momentaneamente (entorno a medio segundo) la típica página que te alerta de que la web puede no ser segura, donde salen 2 botones, el que dice: "Retroceder (recomendado)" y el de: "Avanzado" para añadir una excepción. Pero automáticamente el navegador carga otra página que dice: "Uf. Tenemos problemas para encontrar ese sitio".

Este ordenador es seguro, está en una intranet (o más bien extranet) así que me sobra al seguridad. No la quiero desactivar al 100% por que hay veces que no uso la VPN, pero ecesito poder conectarme a esa web.

¿Alguna solución? Ya he intentado varias cosas buscando en google, y nada funciona.

Asked by JCVL 5 days ago

Last reply by Dropa 1 hour ago

Open tabs from last session but with specific tab active

Hello, I use FF with the setting on start to restore the tabs of the last session. Now I need a specific tab active/focused on start. (It is a WebRTC for our phone system… (read more)

Hello,

I use FF with the setting on start to restore the tabs of the last session.

Now I need a specific tab active/focused on start. (It is a WebRTC for our phone system and if it not focused at start ring tone will not be played)

Is there a way to start with my last opened tabs restored but this specific tab active and in selected/focused.

Pinning this tab seems to load it but WILL not play a ringtone without clicked first. If I end FF with this tab active and therefore the tab is active on next start the ring tone will be played.

But knowing me I WILL forget to click on this tab either on start or before ending FF.

Regards

Asked by marco.mueller 1 week ago

Last reply by Dropa 1 hour ago

What happens if I uninstall and reinstall Firefox

Firefox is just not working for me. It's not reading the stylesheets on my website, tabs are disappearing but the websites are still open. It seems the installation may h… (read more)

Firefox is just not working for me. It's not reading the stylesheets on my website, tabs are disappearing but the websites are still open. It seems the installation may have become corrupt. If I uninstall and reinstall what data will I lose if any?

Asked by mrsyardbroom 5 days ago

Last reply by Dropa 1 hour ago