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Need to restore "corrupted" T-Bird on PC without loosing emails, addrs, history, etc.

Believe my T-bird account has somehow been corrupted. Takes forever to load on PC and always puts new emails in Trash folder. Often does not accept correct password. If I… (read more)

Believe my T-bird account has somehow been corrupted. Takes forever to load on PC and always puts new emails in Trash folder. Often does not accept correct password. If I save / backup PROFILE, uninstall T-Bird and delete any Thunderbird folders on PC, if I restore per backup, will I be restoring the corrupted app. Don't want to loose email addresses, thousands of emails and email folder structure. Will a restore work? Thank you. Greg D

PS Version of T-Bird on laptop still puts all new email in Trash, but loads much more quickly, etc.

Asked by Glospreys 1 week ago

Last reply by Mapenzi 1 hour ago

Thunderbird - switching from ESR to release channel installation issue.

I'm trying to switch from Thunderbird ESR (140.8.0esr) to release (148.0). Following the Mozilla support recommendation I'm running the 148.0 setup and trying to install … (read more)

I'm trying to switch from Thunderbird ESR (140.8.0esr) to release (148.0). Following the Mozilla support recommendation I'm running the 148.0 setup and trying to install it to the same directory. While doing so I'm asked to restart the computer. After doing so I'm required to restart setup but continuously asked to reboot the computer. is there a zip version of the installation? if not How to overcome the restart issue?

Asked by rd2k11 1 day ago

Last reply by christ1 1 hour ago

Unable to copy paste into google docs

Since the 148 update, copying and pasting has been completely broken in google docs, sheets, etc. I get an error every time I try to and am forced to reload the page afte… (read more)

Since the 148 update, copying and pasting has been completely broken in google docs, sheets, etc. I get an error every time I try to and am forced to reload the page after which nothing has even been added to the doc. I know I am not the only one with this issue. It happens across different OS'es. Very very frustrating as I have to switch to a different browser entirely in order to copy paste, which I need to do frequently. https://connect.mozilla.org/t5/discussions/latest-update-made-google-drive-shortcuts-break/td-p/118985

Asked by FirstName LastName 9 hours ago

Last reply by TyDraniu 1 hour ago

How Do I fix SEND wants password from another account?

First - sorry if the post is messy, but I don't see a Preview option today PRELUDE: When I create a email to send to Joe@hotmail.com, on clicking SEND, a popup wants a pa… (read more)

First - sorry if the post is messy, but I don't see a Preview option today

PRELUDE: When I create a email to send to Joe@hotmail.com, on clicking SEND, a popup wants a password for a different account:

EXAMPLE: (emails are faked here for privacy)

Assume I have the following email accounts:

  1. john@fakes.xy
  2. jane@morefakes.vc
  3. fred@deftly.xc

I compose a email to john@fakes.xy. I click SEND, and there is a popup stating:

Status: Sending message... Progress {progress bar}

and second popup with :

Enter your password for jane@morefakes.vc on mail.{IP name}.com

and a third popup with:

Login to server mail.{ip-name} with username jane@morefakes.vc failed

I have attached a screen cap (redacted) as seen in actual.

SUMMARY:

  • When addressing email to Joe, upon SEND, the errors show password to use is listing a different account.

I ran Troubleshooting Mode with no errors, except, same thing. Wants password from a different email account.

Thanks for reading this, ~r

Asked by redacted 11 hours ago

Last reply by Ed 3 hours ago

I keep geting this captive portal message. I am on my home wifi not any kind of captive portal. How can I tell Firefox to cool it?

Just seemingly out of the blue I started getting Firefox captive portal warnings. Most websites load normally but if it's a new site i.e. one I ahven't visited in a while… (read more)

Just seemingly out of the blue I started getting Firefox captive portal warnings. Most websites load normally but if it's a new site i.e. one I ahven't visited in a while I get the "you must log into this netrwork before you an access the internet" message. I am and have only and always been on my home wifi with this computer, it's a laptop but has never been out of my house. Forefox seems slow lately and I keep getting this message. Other browsers work fine by the way.

Asked by Michael Lair 10 hours ago

Last reply by George Kitsoukakis 4 hours ago

Keep receiving pop-ups soliciting access to my Google account from Thunderbird Email. I have denied it more than 12 times

Dear people at Mozilla Thunderbird Email: Please STOP sending me emails to solicit access to my Google account. I receive enough junk mail without these solicitations; be… (read more)

Dear people at Mozilla Thunderbird Email: Please STOP sending me emails to solicit access to my Google account. I receive enough junk mail without these solicitations; be decent and erase me from your list. I will appreciate that, instead to being irritated with the continuous pop-ups you are sending me.

In gratitude, Taruno Vega🙂 [edited from public] @coastside.net

Asked by Taruno 9 hours ago

Last reply by Lin 9 hours ago

Thunderbird is not loaded and can not be found

I have downloaded Thunderbird from official Mozilla homepage. It seems to be installed correct. I got the icon and a question : should we start Thunderbird now. I answer … (read more)

I have downloaded Thunderbird from official Mozilla homepage. It seems to be installed correct. I got the icon and a question : should we start Thunderbird now. I answer yes. Then I get the message : Thunderbird is not found ? but I have just loaded it ? I am running windows 11 and I have got newest upgrade.

Hope you can help me out. Thx in advance. Regards Thorvald Antvorskov

PS I also have a PC running Linux Mint. Loading Thunderbird here was no problem.

Asked by Thorvald Antvorskov 1 day ago

Last reply by Lin 12 hours ago

how can I cancel my monthly donation to Thunderbird?

how can I cancel my monthly donation to Thunderbird? For the past few months, whenever I use Firefox, I get multiple messages about viruses. I never use thunderbird. I j… (read more)

how can I cancel my monthly donation to Thunderbird? For the past few months, whenever I use Firefox, I get multiple messages about viruses. I never use thunderbird. I just want to stop the $3 monthly donation throgh Paypal.

Asked by Carlos Valladares & Patrice Fisher 19 hours ago

Last reply by James 16 hours ago

Notification of new message in Threaded View.

Hello, In my Mozilla Thunderbird email client I'm sorting received emails into 'conversations' which in Thunderbird is known as 'Threaded View'. I find this to be useful … (read more)

Hello, In my Mozilla Thunderbird email client I'm sorting received emails into 'conversations' which in Thunderbird is known as 'Threaded View'. I find this to be useful functionality but one problem I have is that it's not obvious when there's a new email in that thread. The only way to check for a new message in a thread, is to click on the '<n> replies' in the very first threaded email, so that when that expands to show all content in that thread - one can then see that there are new emails that haven't yet been read. Is there any way that new (unread) emails in Threaded View can be made obvious ?. Regards,

 Martin388

Asked by martin388 1 day ago

Last reply by sfhowes 17 hours ago

Outlook email authenticated but not connected via imap

One of my two outlook email accounts no longer appears in Thunderbird, which says it is authenticated but not connected. This happened suddenly. I can still get the messa… (read more)

One of my two outlook email accounts no longer appears in Thunderbird, which says it is authenticated but not connected. This happened suddenly. I can still get the messages by going onto outlook.com. How do I get it back on Thunderbird?

Asked by clare.fairbairn 2 weeks ago

Last reply by sfhowes 17 hours ago

suddenly thunderbird won't send mails through vodafon/uniymail, "mail couldn't be sent" then timeout error for the smtp server.

Thunderbird has been working OK. Now, despite PC restarts and so on I get the message "mail couldn't be sent, time out error for SMTP server. I have tried changing the SM… (read more)

Thunderbird has been working OK. Now, despite PC restarts and so on I get the message "mail couldn't be sent, time out error for SMTP server. I have tried changing the SMTP settings from port 465 to port 587 but no difference. If I log in to my email provider (vodafon/uniymail) I can send mails no problem. The problem is with thunderbird not sending smtp. Tried turning firewall and antivirus off, no help. Internet connection is glassfibre, internet works OK.

Asked by Gary George 2 days ago

Last reply by Toad-Hall 18 hours ago

Why aren't copies of some messages saved in "sent"?

On more than one occasion I get the following message after sending an email. I'm told that a copy of my outgoing email has not been saved in the sent box: "access error… (read more)

On more than one occasion I get the following message after sending an email. I'm told that a copy of my outgoing email has not been saved in the sent box:

"access errors. You can retry or save the message locally to Local Folders/Sent-aidan@clockwork1.plus.com."

Is there any way that I can overcome this issue and have a copy saved automatically, please?

Asked by aidan2 1 day ago

Last reply by david 19 hours ago

Missing specific AI icon in toolbar – only generic sidebar icon available

On my first PC, I have this specific sidebar icon in my toolbar. When I click it, the sidebar opens with Gemini ready to go. Perfect. But on my second PC, that specific i… (read more)

On my first PC, I have this specific sidebar icon in my toolbar. When I click it, the sidebar opens with Gemini ready to go. Perfect.

But on my second PC, that specific icon is nowhere to be found. Even when I go to "Customize Toolbar," it’s not in the list of available buttons. The only thing I can use is the generic "Sidebar" button, which is annoying because it doesn't open Gemini directly, it just opens the general sidebar and I have to click again.

I provided an image, where the first icon is what I want, but only second icon is available.

Asked by fatih_5858 1 day ago

Last reply by Denys 1 day ago

something making my computer slow down

Just recently when logged onto Hotcopper.com.au have been getting a message that reads "This page is slowing Firefox down. To speed up this browser, stop this page." Ther… (read more)

Just recently when logged onto Hotcopper.com.au have been getting a message that reads "This page is slowing Firefox down. To speed up this browser, stop this page." There is a STOP button, that helps for a moment or two only. When I open the program with MS Edge, the problem does nor occur. I was going to remove the Firefox App but saw the repair option. Repairing did not stop the problem. Any suggestions? John I have a near new Acer laptop running Win 11.

Asked by john “jwt” 1 day ago

Last reply by strokes8600 1 day ago

How Do You Find Thunderbird Themes?

I have trouble with the lack of clear outlines in Thunderbird. In particular: 1. the lack of a line between the message header and the message body makes it harder to fin… (read more)

I have trouble with the lack of clear outlines in Thunderbird.

In particular:

1. the lack of a line between the message header and the message body makes it harder to find the right spot to scroll messages

2. the lack of a line between the nav-sidebar and each section in settings means I *cannot* scroll settings without getting migraines from the @#$%% nav-sidebar. I have to tab several times and then page down.

I can't enable a high-contrast theme within Thunderbird. I can enable it at system level, but it breaks many other apps, and it breaks my cursor and highlight color settings, and I have to recreate those settings each time.

I can search for "contrast," or "outline," under themes, for example: https://addons.thunderbird.net/en-US/thunderbird/search/?q=outline&cat=themes&appver=148.0&platform=WINNT

I can't tell which themes are supposed to fix what; I tried 4 of the resulting themes, some added other outlines, but none added the needed outlines I listed above.

Asked by MarjaE 1 day ago

Last reply by sfhowes 1 day ago