SMTP problems are getting but not solved: sending mails is impossible: always error messages

Hi. Been using TB for about 8 months and recently updated from version: 102.1.1 (I think) to current version: 102.1.2 (64-bit) Hopefully I'll get help with my SMTP proble… (read more)

Hi. Been using TB for about 8 months and recently updated from version: 102.1.1 (I think) to current version: 102.1.2 (64-bit) Hopefully I'll get help with my SMTP problem that sometimes manifested itself some time ago, but now I can't send any mail for weeks with my most used mail account via my proximus server. However, we are able to send emails with our gmail accounts! Receiving emails works perfectly. When sending the mails, status message hangs on 'progress' for a long time and then gives an error message: "Sending message failed because outgoing (SMTP) server relay.proximus.be has failed. The server may be unavailable or may refuse SMTP connections. Check the settings

Tried unsuccessfully in the meantime:

  • Connections have been checked several times and are in order.
  • Sending mail via the web server itself: works!

Also tried to fix it by:

  • completely delete my proximus account in TB, reboot & then reinstall: same error message remains!
  • requested a new password via proximus server: no result.

Through 'troubleshooting mode' I get a new error message: "Your TB profile could not be loaded. It may not be present or inaccessible"

Already asked for help regarding the SMTP problems (which originally was the issue) but so far have not received any help. Soon I will have to stop TB because I have to send all mails via web server: not really workable anymore

Thanks

Asked by lucb3 3 days ago

Last reply by Tom 6 minutes ago

Way to use Primary password without requiring it be entered for each new session?

My employee needs constant access to the various email accounts I've saved in Thunderbird for them - but I don't want them to be able to view the saved passwords at any t… (read more)

My employee needs constant access to the various email accounts I've saved in Thunderbird for them - but I don't want them to be able to view the saved passwords at any time. So I realize I can use the primary password feature but it's not plausible for me to have to enter the primary PW in for them every morning, let alone more than once in a day in case Thunderbird restarts or something.

Are there no additional settings available when using a primary PW? To reduce the frequency of requiring it to be re-entered? Ideally the password would "never" need to be re-entered unless something changes or Thunderbird needs to verify it for some other reason such as a server issue.

Asked by Kayla H. 36 minutes ago

Last reply by googlethunderbird 10 minutes ago

How do I set a new tab to open with my chosen homepage?

I recently had to reinstall firefox due to a few issues. Before the reinstall, when I opened a new tab it would open as my home page. After I reinstalled it, I was able t… (read more)

I recently had to reinstall firefox due to a few issues. Before the reinstall, when I opened a new tab it would open as my home page. After I reinstalled it, I was able to set up my homepage URL but there is no option for new tabs to open wth the same page. The only options for new tabs are blank page or the default firefox homepage. This was never an issue before the reinstall.

How do I fix this? Has the option been moved somewhere else?

Asked by diskguy35 1 day ago

Last reply by jscher2000 - Support Volunteer 14 minutes ago

Thunderbird emoticons

Hi, Is there absolutely no way I can download an add-on to use emoticons in my emails? I came across one that was supposed to be fine for version 102 but I tried it and… (read more)

Hi,

Is there absolutely no way I can download an add-on to use emoticons in my emails? I came across one that was supposed to be fine for version 102 but I tried it and it needs a signature? The ones I've looked at are nothing like the ones I had previously which mysteriously disappeared after I uploaded the latest version - which is now 102.1.2.

If you could tell me one way or the other, then I'll stop looking.

Thanks

Ann

Asked by Bonnie2 1 day ago

Last reply by david 25 minutes ago

Thunderbird 102 freezes frequently on Windows 10

Hello, I have a problemn with Thunderbird since I upgraded to version 102. I have reported this problem in old support thread which seemed similar, but since they are 2 a… (read more)

Hello, I have a problemn with Thunderbird since I upgraded to version 102. I have reported this problem in old support thread which seemed similar, but since they are 2 and 5 years old, I feared that they would be considered as "closed" and my "bug report" would remain unnoticed. I profusely apologise for the multiple post.

My issue is specifically with Thunderbird 102. The problem manifests itself on my Windows 10 system, but I have no idea if it is specific to windows 10 or not, as I have not installed Thunderbird 102 on any other system yet. I've been a keen Thunderbird user for more years than I can remember (minimum 17, very probably much more). Recently, I was using Thunderbird 91 or 92 ... and everything was, more or less, fine. I upgraded to Thunderbird 102 last week because Mozilla's publicity around it made the new features appear very attractive. Things still work: I've not lost any email, I can send and receive email, etc. BUT, all day long, at random intervals, TB freezes just when I ask it to do something (e.g. clicking on a different folder from the one I was in, asking it to download email [I'm using pop, not Imap], clicking on an email to read it, etc.) The freeze can take different forms; I've mainly noticed:

  • a message from Windows saying "Thunderbird is not responding". A few seconds later, or a couple minutes later (variable), the action I requested is performed and everything seems fine
  • TB freezes with no message or other symptoms than the fact that it is completely unresponsive. I can do whatever I want with other programs (Windows is not frozen), but all and any TB window just doesn't repond
  • Same as just above, but with the TB window going a bit translucent

I had that behaviour a while back on another vertion of TB, but through the upgrades it had gone away. I've just experienced it again with TB 102. Thanks in advance for your help.

Asked by Dominique 1 month ago

Last reply by lajoes 27 minutes ago

going back to old emails

When I try to go back to some old emails, instead of seeing the email a ‘Welcome to Thunderbird’ page pops up asking for support. I can’t seem to get past it and it seems… (read more)

When I try to go back to some old emails, instead of seeing the email a ‘Welcome to Thunderbird’ page pops up asking for support. I can’t seem to get past it and it seems completely random when it happens.

Asked by cj16 7 hours ago

Last reply by Toad-Hall 59 minutes ago

Senior moment - lost emails

Oh boy. I use Thunderbird as my limited company business email account. Have not received any emails since 12th August. I realize that I set up a message filter to delete… (read more)

Oh boy. I use Thunderbird as my limited company business email account. Have not received any emails since 12th August. I realize that I set up a message filter to delete a certain sender but set it up to delete all emails (senior moment, ugh!). This is a POP3 account with the intention of keeping all received emails and archiving the old ones off at annual intervals. The deleted emails are not in the deleted folder, presumably they are deleted before they even reach the email account. As this is a POP3 account these emails are presumably still on the server, can these emails be recovered?

Asked by Pedro 5 hours ago

Last reply by Toad-Hall 1 hour ago

Recently unable to initiate Facebook Messenger Voice Chat via FB website in Firefox

For the past few weeks I've been using Facebook's voice chat function to stay in touch with family. I did this using a dual boot laptop with, Ubuntu Linux 20.04.4 and Fir… (read more)

For the past few weeks I've been using Facebook's voice chat function to stay in touch with family. I did this using a dual boot laptop with, Ubuntu Linux 20.04.4 and Firefox 103, and Windows 10 with Firefox 101.1. I use the linux side 99.9% of the time.

I'd initiate a call by clicking on the FB Messenger icon, clicking on the name of the person I wanted to talk with, then clicking on the small phone handset icon. This would bring up a popup window with a picture of the other person, and the sound of a phone ringing followed by the other person answering my call.

This stopped working late last week (Thursday Aug 11th, I believe). Instead of a popup with the ringing phone, I began getting a popup with the message "Something went wrong. Try restarting Firefox or restarting your computer. For more troubleshooting suggestions, visit our Help Center. If the issue persists please let us know." I've attached a screenshot of the message.

This led me to a series of troubleshooting steps with no success: - clearing my browser cache and cookies - made sure my microphone was available for FB to use and was not muted - rebooting my laptop - doing a Firefox "Refresh", which creates a new Firefox profile while removing browser extensions and customizations - logging into a 2nd seldom used linux account I have on the same laptop and trying to initiate a voice chat in Firefox (no luck) - dual booting to Windows 10 and trying it with Firefox 101.1 (no success) - I also tried this on an older desktop pc running Ubuntu 16.04 and Firefox 88 (!). Also, no success and the exact same message as seen in the screenshot.

What I can also tell you is that in Linux I was able to initiate a FB voice chat call using the Brave and Chrome browsers, and in Windows was able to successfully initiate a call using MS Edge and Brave.

Based on this, it seems to be either a Firefox issue, or the nice folks at FB changed something that trips up only Firefox. Again, other browsers on two different OS platforms and a separate computer allow me to make these voice calls without issue.

I'd be glad to provide more information if you need it. I apologize if this was long winded, but I wanted to share as much detail as I could. Thank you very much for your time, and don't hesitate to contact me if I can provide any further information.

Asked by p1977s 22 hours ago

Last reply by bernie.colley 1 hour ago

Emails not coming in

I have been using Thunderbird for my Spectrum emails for quite some time. Within the last week it stopped receiving my emails. This was before or after the last updates. … (read more)

I have been using Thunderbird for my Spectrum emails for quite some time. Within the last week it stopped receiving my emails. This was before or after the last updates. Now at update 102.1.2 64bit version. I have uninstalled and reinstalled When setting up my account it did confirm that the server was connected. Thunderbird. I have also checked with my ISP to ensure that all server settings are correct. I have also tried trying settings that worked in the past such as using POP3 instead of IMAP. I also reduced my IMAP from 3 to 1 as advised in the help topics. None of these have worked. If anybody has an idea please share.

Asked by etodd5 5 hours ago

Last reply by Toad-Hall 1 hour ago

Facebook messenger not working for voice or video messages

all other browsers work fine apart from firefox since the latest update , I have been a firefox user for 20 years and if this continues then I will have to quit using it … (read more)

all other browsers work fine apart from firefox since the latest update , I have been a firefox user for 20 years and if this continues then I will have to quit using it . Tried everything i can think of and it still doesn't work

Asked by bernie.colley 8 hours ago

Last reply by p1977s 2 hours ago

Accidentally lost Thunderbird emails / are they stored on my computer?

My laptop kept getting slower, so I uninstalled some programs that I wasn't using, to try to gain HD space and hopefully speed up my machine. Firebird was one of the pi… (read more)

My laptop kept getting slower, so I uninstalled some programs that I wasn't using, to try to gain HD space and hopefully speed up my machine.

Firebird was one of the pieces of software that I uninstalled. I don't know if I uninstalled Thunderbird at the same time, but I lost Thunderbird and all my emails.

I re-installed Thunderbird. To my surprise, all of the settings for my email server were there, etc, along with a few emails. I have a FEW emails from 2021, but of course, not any that I really want. All the important emails, I lost.

I thought I was saving my emails (somewhere) to my computer, so if something like this did happen, I would hopefully have my emails back, but I am not finding any emails.

Would emails be in "mbox" ? If not, what file type are Thunderbird emails?

Thank you for any help you can give me. I am destroyed with the emails that I lost.

Asked by bhare 1 day ago

Last reply by david 2 hours ago

Can't send emails thru Thunderbird software on my laptop

Since resetting my computer and reinstalling Thunderbird, I keep getting an error message when I try to send emails: The mail client submitted this message with bare line… (read more)

Since resetting my computer and reinstalling Thunderbird, I keep getting an error message when I try to send emails: The mail client submitted this message with bare line feeds, which cannot be sent via SMTP protocol DATA command and receiving system does not support BDAT. I can go online and successfully send emails, but not using the Thunderbird software like I used to before the computer reset and re-install.

Asked by steve7u 1 day ago

Last reply by Matt 8 hours ago

Banking Bill Pay not Working on iPad Firefox

Using the Firefox app on my iPad my online banking Bill Pay is blocked. Website says that I might have cookies blocked or cross-site tracking prevented. Firefox security … (read more)

Using the Firefox app on my iPad my online banking Bill Pay is blocked. Website says that I might have cookies blocked or cross-site tracking prevented. Firefox security is set to standard and even when I turn off Enhanced Tracking Protection, I still am blocked. This site works fine on both my Windows Firefox and my iPhone iOS Firefox app with Enhanced Tracking Protection on. Please fix the iPad browser.

Asked by robertl2000-firefox 1 month ago

Last reply by Paul 12 hours ago

firefox using 80% of memory

recently can't do much of anything cause firefox is using greater than 80% of my memory, why? I switched to firefox from chrome but it seems firefox tends to use much mo… (read more)

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Last reply by RobertJ 12 hours ago

synchronize adressbook hotmail

Before, with an older version of Thunderbird, i could synchronize my Hotmail adressbook with thuderbird with the add-on TBSync. I have now release 102.1.0. It doesn't wor… (read more)

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Asked by chris2907 1 day ago

Last reply by Matt 13 hours ago

wrong phone device and location on my Google account

The wrong phone device and location are listed in my Google account l sent feedback too Google several times but no one responded I have a Moto G Stylus the generic looki… (read more)

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Asked by Rich Sp 13 hours ago

Last reply by RobertJ 13 hours ago