All Products Support Forum

Thunderbird just updated and ALL my folders are empty! Years of emails GONE! WHAT HAPPENED? Every single folder is EMPTY! The only emails I have are two that arrived just now after the update! Is there anything I can do? Is there a place where thunderbird stores them on my PC?

Since installing Supernova, I find a huge (multiple minute) delay whenever I open a folder to a new tab or window. There was zero delay on the prior version to open a folder, so it appears to be specific to Supernova. I'm surprised that no one else has mentioned it on the forums yet, so it seems it might just be something about my particular setup. Can anyone help me diagnose what I might be doing wrong?

Thanks!

Stop tabs from automatically refreshing to top of page. Many people have this problem and I don't find a fix. One article states to go to Options and "Warn me when websites try to redirect or reload the page," but I can't find options.

For two days I have been blocked by SPAMHAUS in sending emails. Hours spent online with both SPAMHAUS and my ISP have narrowed the problem to Thunderbird. I was using version 115.4.1 but uninstalled it and downloaded 115.5.1 but the problem persists. I may have to dump Thunderbird and find a new mail app.

HOW DO I STOP the background from being black? I can't read the URL i am selecting to copy in the URL address box. In prior versions, the use systems color option used to work. Now it doesn't. Plus the pull down that shows up is the most god awful seaform green i've ever seen. I WANT MY SYSTEM COLORS BACK

Got a problem on two separate computers: Mozilla Crash Reporter keeps popping up when Firefox is not even running. I'm guessing that my antivirus avast is interfering with the update service. I'm I right or wrong? Otherwise, does anyone know how to interpret this? This is the report:

AdapterDeviceID: 0x6818 AdapterDriverVersion: 27.20.20903.8001 AdapterSubsysID: 25541458 AdapterVendorID: 0x1002 AvailablePageFile: 23509377024 AvailablePhysicalMemory: 4957573120 AvailableVirtualMemory: 138522866925568 BackgroundTaskMode: 1 BackgroundTaskName: backgroundupdate BlockedDllList: BuildID: 20231116134553 CPUMicrocodeVersion: 0x2f ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1701389728 GpuSandboxLevel: 1 HeadlessMode: 1 InstallTime: 1701135841 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Avast Software s.r.o.":["aswJsFlt.dll","snxhk.dll","aswhook.dll"],"Microsoft Windows":["ondemandconnroutehelper.dll","twinapi.dll","wscapi.dll","NapiNSP.dll","pnrpnsp.dll","wshbth.dll","winrnr.dll","ktmw32.dll","wsock32.dll","webauthn.dll","wininet.dll","dbgcore.dll","Windows.UI.Immersive.dll","iertutil.dll","Windows.Globalization.dll","DWrite.dll","srvcli.dll","urlmon.dll","BCP47mrm.dll","winmm.dll","TextInputFramework.dll","InputHost.dll","Windows.UI.dll","Bcp47Langs.dll","icm32.dll","FWPUCLNT.DLL","rasadhlp.dll","winhttp.dll","npmproxy.dll","ColorAdapterClient.dll","mscms.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winnsi.dll","dbghelp.dll","twinapi.appcore.dll","WindowManagementAPI.dll","version.dll","netprofm.dll","nlaapi.dll","propsys.dll","wtsapi32.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","gpapi.dll","dxgi.dll","rsaenh.dll","ntmarta.dll","IPHLPAPI.DLL","winsta.dll","dnsapi.dll","netutils.dll","mswsock.dll","cryptsp.dll","cryptbase.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","gdi32full.dll","ucrtbase.dll","KERNELBASE.dll","bcrypt.dll","wintrust.dll","win32u.dll","crypt32.dll","msvcp_win.dll","cfgmgr32.dll","bcryptPrimitives.dll","kernel32.dll","shlwapi.dll","oleaut32.dll","clbcatq.dll","rpcrt4.dll","user32.dll","advapi32.dll","sechost.dll","nsi.dll","psapi.dll","shell32.dll","msctf.dll","setupapi.dll","SHCore.dll","ole32.dll","ws2_32.dll","msvcrt.dll","gdi32.dll","combase.dll","imm32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140_1.dll","msvcp140.dll","VCRUNTIME140.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","freebl3.dll","nss3.dll","osclientcerts.dll","nssckbi.dll","mozglue.dll","softokn3.dll","gkcodecs.dll","lgpllibs.dll"]} MozCrashReason: Shutdown hanging at step XPCOMShutdownThreads. Something is blocking the main-thread. Notes: FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 403195 ShutdownProgress: xpcom-shutdown-threads ShutdownReason: AppClose StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1701389663 SubmittedFrom: Client SystemMemoryUsePercentage: 42 Throttleable: 1 TotalPageFile: 30027948032 TotalPhysicalMemory: 8553111552 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 658.43255 Vendor: Mozilla Version: 120.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

XPCOMSpinEventLoopStack: default: nsThread::WaitForAllAsynchronousShutdowns useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I remember having: Panaroma, 2 tab organization and several YouTube addons to enhance my experience like Adblock, unhook, dislike return. And with several tabs as checkpoints for my search but I couldn't separate them and also it lagged a lot when having unloaded tabs. LibreWolf provides a better service maybe you could understand the frustration that Firefox had on me. There's no section for videos.

Thunderbird 115.0 on Linux/Debian is unable to verify and install addons from website. It just freezes when I try - and cannot even manually install addons that I download using Chrome. I even totally deleted all files and folders and reinstalled Thunderbird 115.0 from stratch... what happened?!

I found that after total removal - if I install a earlier version... that I can verify and install addons, but not with version 115.

I also found that I cannot import profiles from zip or even uncompressed folder. I confirmed the profile is less that 2 gig (1.2 gig) - so size of the profile should not be a problem.

Downloading each page of a subscribed newspaper takes about 30 seconds. How do I eliminate the slow response? By the way, I deleted Firefox and reinstalled it. That fixed the problem only temporarily.

Thank you, Mike

Dear Mozilla support,

For a while I have the problem that when I want to watch a video fullscreen on a website e.g. youtube, inline video etc. Firefox stops and completely closes. This is only the first time when I play the video. When I re-open the browser I can continue watching the video fullscreen without any problem. I don't receive any error messages.

Attached the specs of my phone and Firefox browser.

Kind regards, Rick

My regular profile has deleted all saved history, tabs, bookmarks, etc. This happened before and seems related to having private browings open. and to an update in progress or recent.

Opend a private window. Then noticed regular FF wasn't opened. I opened the usual profile and all saved info is gone. Also, my stuff to be synced is way out of date so can't restore from there (I always had sync up to date). My "backup" can't be opened to restore.

Where do I find yesrterday's info? How do I restore my session, bookmarks, etc?

Last time, I tried to follow directions I found soemwhere but the instruction werent clear at all and had to restore from a disk image.

Why is there stsill the private window deleting regular window?

I had an issue with one of my domain emails hosted at ionos so I removed one of my domain accounts and reinstalled it I let is set up with default storage diorectory user/appdata and so on then went to sever settings and changed the local directory to the hard drive my other emails are stored on the only thing is I'm missing all the folders in the directory but my emails are still working. does any one know how I can fix this as I said I have already tried to remove the account and reinstall it and it still come up the same i have included an image of both accounts hosted at ionos not that that should make a differance where its hosted just that they should look the same in the directory!. thanks to any one who could shed some light on this. as you can see there are folders in one but theri missing the ones on the right. shame there is no little app from mozilla that can fix issues like this in thunderbird it would solve so many little issues that seem to pop up now and again.

Within the last week or so, a certain website (libsyn.com) that serves Podcast audio has been doing something strange to their content that causes Firefox difficulty when playing back in-browser. If I try to jog/skip through the audio, certain portions will cause the time to continue advancing, but Firefox will not play any audio back. Here's a sample. Note that if you allow the full URL to be loaded, then load the stream into VLC, VLC is able to play the audio just fine without any issues.

Possibly similar questions:

• https://support.mozilla.org/en-US/questions/1378321

Related bug report:

• https://bugzilla.mozilla.org/show_bug.cgi?id=1496567

Why is Firefox suddenly not remembering any of my logins or passwords? When I go into Preferences > Security, the box to "remember logins and passwords for websites" is checked. When I click on saved passwords they all are there. The do you want to save box is there if I have changed a login, or added a new web site. I am not in private browsing mode. The problem seems to happen every time I install the latest Firefox update, or Windows 10 Pro updates. Some of my apps want to know if I am using a new device.

I have two monitors, and I usually keep a stream/youtube video open on the second monitor while I browse the internet/play games. I used to do this all the time in OperaGX, but I recently changed to Firefox, and I've noticed that after about 10 minutes, the video or stream stops playing, and I have to manually pause and unpause the stream to get it running again. I have checked online, and I found a fix related to the about:config setting "network.http.throttle.enable" as "false" and the "network.http.throttle.version" as "1", but my firefox already had these settings like this.

Hello,

I've read and tried the fixes to open the newly updated (deleted and installed 3 times) Mozilla Firefox and nothing is working. I've pressed down alt to open in safe mode and I am unable to get it to open. I've looked for the Facebook plugin to disable it (saw a comment on that) and the plugin folder is empty. Is there a help desk with an actual person that can figure this out?? It is quite alarming to see so many other people with this problem and no real help from Mozilla employees themselves. HELP!!

Fake MCAFEE SECURITY ALERT KEEP POPPING UP in the last 24 hours. How do I get rid of this? I do have McAfee and ran a scan. Scan results no virus. I do not want to lose the current tabs session that I have open, if possible??????